Dimitry came by today and helped us with all of our issues. He was professional, kind and very…read moreknowledgeable. In just 15 minutes he gained our trust. We will be return customers if we have any more concerns.

I had a very disappointing experience with this company. They quoted me for parts that, after doing…read moremy own research, I could not even verify as legitimate parts for my appliance. The repair was presented as a major and expensive issue, but it turned out to be a relatively minor problem. I strongly recommend double-checking every part number and price they give you. Otherwise, you may end up paying several times the actual cost of the original part. I contacted an independent contractor instead, who was honest, showed me the actual part cost upfront and completed the repair within two days. The difference in transparency and professionalism was unbelievable. Based on my experience, honesty and fair pricing are clearly not this company's strengths. I would strongly recommend avoiding them and getting a second opinion before agreeing to any repair.

Adam is professional, knowledgeable and on time. It's easy to set up an appt online even for Sunday…read moremorning. Absolutely worth calling for repair of Wulf oven/stove and Subzero refrigerator.

dude showed up and was helpful, spent a few extra minutes talking about the situation so I could…read morelearn something.

the service tech was outstanding in his ability to service the issue with my washing machine in a…read morevery reasonable period of time. he also had good advice on how to help protect the longevity of the appliance. definitely someone I would reach out to again.

I was very impressed with this company. They gave me a flat rate estimate promptly and assured me…read morethat this amount would be deducted from any future costs should I hire them for our dishwasher repair. Adam was our service technician, and he was punctual, friendly, and professional, even with my curious cat trying to supervise him the entire time! He did lots of troubleshooting, and was at my home for about an hour. Once completed, he thoroughly explained what would happen going forward if we decided to go ahead with the repair. Ultimately, we decided not to repair our dishwasher, as it is pretty old, and it wouldn't be worth it in the end, despite a certainly reasonable cost. However, I will definitely be keeping Pegas in my contacts for any future appliance repair needs. I highly recommend them!

*project quote* I ended up not actually using them because…read moreanother company responded first, but they were quick to respond and very polite . They offer a free phone consultation and service call fee is $79, and it goes toward the repair cost if you proceed. All repairs include a warranty for your peace of mind. They also provide you with timeslots that they have available, which was very handy .

Illia gave me a quick and fair quote for my dryer repair…read more And he showed up to my house on time and very courteous. I did have my dryer already pulled out from the back of the wall and I sent him a picture of it so that may have helped? But he gave me a snappy quote, I paid him half upfront for the part, and he ordered the part which came in the next day upon which he installed it, took pictures of the old one, the new one and exactly what he did. He cleaned up and was amazing and a really nice guy too. In the end, my Maytag dryer needed a new heating element. Well done all around to Illia.

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

We had an issue with an error code showing up on our washe and gave them a call. They were able to…read morefit us in for the very next day. The technician arrived right on time, worked quickly, and was friendly explained exactly what was happening. They cleaned out the drain, resolved the error code, and had the whole job completed in about an hour. Their pricing is very fair, and the service was top-notch. Highly recommend them to anyone needing appliance repair!

Gave them a check for 300 dollars to order a part two weeks ago. Haven't heard from them since…read more They scammed $300 from an old person. People are awful.

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.

We called Mass Appliance Masters for a broken washer that was leaking water into the tub. Mr. Oleg…read morearrived very promptly the next morning at the scheduled time and diagnosed the problem immediately. They were able to order the necessary replacement part and install it when it arrived about two days later. The washer has been working perfectly for about 3 weeks now. The price is on the higher side compared to other companies, but we are very happy with Mass Appliance Masters and would easily recommend their services. Thank you!

Jason and Steve are the best around. They've serviced us for 8 years and are incredible at what…read morethey do. They take care of several SubZero appliances and have in-depth knowledge of the prevalent issues and parts. We are lucky to have them assist us. Also they are wonderful people.

This is a wonderful family-owned business! Steve answered the phone after hours on a Tuesday and…read morewas at our home the next morning to repair our twenty+-year-old fridge. He refilled the coolant and arranged for Jason to come in on Saturday to replace the evaporator and service the refrigerator. The workmanship and customer service are impeccable! I can't recommend them highly enough.

I paid $130 for a diagnostic on my Miele electric kitchen hood. A technician came out, diagnosed a…read morefaulty motor, and recommended a replacement. Based on their assessment, I ordered a new motor, and they scheduled a return visit to install it. No one ever showed up. Since then, we've been given multiple appointments with zero follow-through. They've also stopped responding to emails entirely. When I initially requested an estimate, I had to follow up several times--despite printing my email address in bold on the receipt--just to get the document I already paid for. This process has dragged on for over a month with no resolution. I've since hired another company to complete the work and filed a chargeback through my credit card. I would not recommend Master Appliances to anyone. Completely unprofessional and unreliable.

This company is a fraud. I had them come fix my freezer. $200…read moreHe fixed nothing One of the issues were the lights. He ordered the lights came back to install. $150 . The lights worked for one day. I called at least four times for them to come back and fix the problem. No follow up. THESE PEOPLE ARE THIEVES

I used Poirier for a kitchen renovation. Everything was delivered on time . The price was better…read morethan big box stores with better service. I just used again for my rental . Needed a new stove

As former happy customers, we called Poirier to recommend an electrician to fix the oven setting…read morewhich was stuck in the loc position. They recommended a group named Upper Appliance Repair. We were very disappointed with their work. The man who arrived was not an English speaker, so we could not communicate sensibly. We knew what the problem was and what fix was tequired, but he proceeded to move the stove and its oarts around for 11/2 hours. In the end, he said he needed to order a new part for $500. Then, in a few minutes, he announced that he had fixed the problem--and we only owed $399, This smacked of fraud to us;; we were not able to get from him an invoice, and it makes us wary of dealing any longer with Poirer. We saw online several other reviews regarding this group, all with the same kind of uncomfortable experience.