I was referred to SRB by Pete's Appliance since they didn't service my neighborhood and was impressed with the reviews. However, the experience was very unpleasant and want to ensure others don't get duped like I did. I called to initially schedule the appt. and the scheduler let me know that it's $139 for the diagnostic fee but if I have service performed, SRB will waive that fee. I confirmed this twice. During the appt, I had 2 appliances that needed repair - the garbage disposal was repaired easily, then the dishwasher was rec'd to be replaced, not fixed. I was charged for both the service and fee, which I said went against what I was told. He said I misunderstood, and I was forced to pay the high amount. I called back, as this didn't sit right, and the office staff was helpful but it was up to the manager to decide. Multiple staff members verified that waiving the $139 fee with service is in fact the policy and the manager would listen to our recorded call to confirm. He would not return any calls, despite requests by the staff and claimed that he talked to me several times, when we never spoke once. I was never able to resolve. Please watch out for this company, as they'll lure you in with a waived fee and then you will pay double! read more
