I had 40,000+ files on an external hard drive that suddenly stopped working. I contacted Alex on Yelp, got a prompt response and was able to schedule an appointment within days. Alex did a quick in-person diagnostic during my visit, explained to me the nature of the issue, and was able to successfully recover my files and transfer to a new external hard drive within a week. I found Alex to be incredibly helpful and efficient. I hope to never need this sort of service again, but if I do, Alex would be my first choice. I highly recommend Data Recovery NE! read more

I needed to migrate important, personal data from a twenty-year-old external drive. Like Jennifer B. in the reviews, shame on me also for not upgrading earlier. Thankfully-whew!-Alex was able to successfully retrieve and transfer everything to a newly purchased drive in a week, and at a very fair price. Alex is knowledgeable, reliable, and friendly. I highly recommend Alex to anyone needing data recovery services inside or outside New England. read more

Had a ten year old external hard drive that wouldn't mount one day after working perfectly. Shame on me for keeping it that long. I did not want to take this thing apart, ship it to a recovery service out of state nor buy recovery software since this is not my expertise. I found Alex on Yelp and his reviews were good, so I sent an email to see if I could bring him the drive. He responded within a few hours and we setup an appointment the next business day. The office is easy to find in a house off a main road. Small sign on the door. He had me sit with him while he opened the drive and diagnosed it. This took about an hour and in that time he gave me an estimate on what could be recovered, flat rate price and timing. I had a new drive shipped to him to transfer the new data and picked it up four days later. Alex is reliable, honest and thorough. While I hope to never find myself in this predicament again, if I do I will use his services. read more

All of our company data was saved onto a WD My Book Duo with a RAID-1 set up. Should be safe right? Not if it gets knocked over! We were unable to access any of our company data after the drive was knocked over presenting us with a potential disaster. After several failed attempts to read the drive we took it to Best Buy who was also unsuccessful. They offered to send it out for data recovery. The catch was it would take up to 6 weeks! Enter Alex and Data Recover New England: Can't say enough how great of a job that Alex did for our company. He helped us avoid this potential disaster. In addition to trying to recover the data it also had to be decrypted. Alex recovered ALL the data and decrypted it as well. He got us back up and running quickly in 2 days - crisis averted! read more

Very knowledgeable and professional, good communication throughout the data recovery process. Was able to recovery all my data at a fair rate. I'm a very happy customer and highly recommend contacting Data Recovery NE first! read more

An external Western Digital passport, one day the drive was fine, the next day it started clicking. Through multiple computers and operating systems, even the help of IT guys at my work, all efforts to resuscitate the drive failed. Given the plethora of data and sadly not having backed it up since I was in a transition between computers, moving data from one to the other, I looked for a local data recovery solution. Low and behold New England Data Recovery was my answer! Alex was extremely helpful and knowledgeable. Pretty cool guy, laid back, will in detail explain everything out to you as to what's potentially wrong with the drive and your options with respect to data recovery, if necessary. Interrogating the drive on day one, going through a series of trials, tests, and part exchanges, it was determined scratches on the disk, the head-reader having failed, a full data recovery was in order. Could've been a number of things as I had bopped around with the drive in my backpack for a number of years. A complete success, I got both the data and file structure back as it was on the drive originally. Saved me a lot of heartache having all my files, especially my personal photos, back again. Many thanks to Alex for saving all my data! read more

They did it. Recovered my pictures which were priceless. Sent my hard drive from Texas and glad I did!

You can tell as soon as you meet Alex that Data Recovery New England is a small business built from passion, expertise, and integrity--an awesome, chill guy all around. He sympathized with my time-sensitive deadline and was able to do a week's work within a few days...just one of the many ways in which he offers his customers personal one-on-one attention. Also, data recovery is very expensive, in general, but I did not realize how affordable his service was until I compared it to his competitors...for the same quality result! I cannot recommend this place enough. read more