Terrific service at a great price! I needed a new battery…read morefor my 2013 Macbook. The Apple Store does not repair units as elderly as mine, and they recommended a "certified Apple repair center" in Allston. I called them, and they told me it would take 2-3 business days AFTER they receive my computer (so obviously, they won't order the part until my computer is physically in their hands) and it would be $299. I called Orromac: $250 and they could get it back to me in 24 hours. So I dropped it off at 5:45pm yesterday. Osama called me at noon to tell me it was ready. It started up like a charm. So MUCH faster turnaround at $50 less. I am surprised other reviewers found this proprietor to be unfriendly. He could not have been nicer. Oh, and the screen hasn't been this clean since the day I bought it.

Osama is my new Genius Bar. Never going to or trusting Apple again. Apple repairs and customer…read moreservice aren't what they used to be, post Steve Jobs, post-pandemic. Highly recommend.

Michael is amazing. We have 5 computers. Over the years he has successfully brought computers back…read moreto life. He has never disappointed us. Everyone that I have sent to Michael has been thrilled with him too. We highly recommend him. Pat and Ken Davis

Someone else already used the term "miracle worker", so I'll have to come up with something else…read more I have a Chuwi HiPad 11 Plus. It is one of the few Android tablets with a 4 x 3 aspect ratio...just like an iPad and perfect for reading letter-size PDFs. I managed to mangle the charging port. (Note to self: If you're inserting a charging cable, at an angle, and it resists, don't keep pushing!) All the wires were bent, rendering it unrepairable. It would have to be replaced. I asked ChatGPT for places that might be able to replace it. I got a list and and went down them one-by-one. No luck. They couldn't get the part, etc. Michael's wasn't even on the list! One of the places that was on the list is Fix 'n' Repair in Watertown. They couldn't handle it, but "there's a computer repair place around the corner. Maybe they could do something.." That's what brought me to Michael's. Whoever was manning the store looked at it and pronounced: they could get the part, but there was a little ding in the bezel. He was concerned that the screen might crack. If I knew the risks, it would be $95. An unbranded 4 by 3 tablet would cost about $200. He thought I'd be better off with a new tablet. But, then, I'd have this "potentially" fixable tablet sitting around mocking me. I left, leaning towards a new tablet. But, the next day I went back with a proposition: Don't order any parts. Try removing the screen. If it cracked, I'd pay whatever he thought was fair. If it didn't, we'd proceed with the repair. It didn't, but there was one small spot on the left edge that showed up blue on a black screen. It wasn't noticeable on a white green screen. He would proceed. What we thought might take a week or two (getting parts and repair) was done over the weekend. I couldn't be happier!

my husband and I seniors with limited tech skills. Nick has assisted us with pretty much all…read moreaspects of tech support, from purchasing devices to pretty much anything you can think of (set up, transfers, troubleshooting). He has been an invaluable resource to us for the last couple of years. He is extremely responsive and responsible. He also is very security and has given us many helpful suggestions to protect from potential cyber criminals. I also believe that his pricing is both reasonable and fair.

I have used Nick's technical services many times since I replaced my PC with an iMac. Nick helped…read moreme tremendously! He's reliable, knowledgeable and has very reasonable rates. I highly recommend him!

This venerable little computer store dates back to before the internet and mainstream suppliers of…read morecomputer tech. They may seem sleepy, but if you come in with some requirements, they can connect you with a qualitu solution. Help: What's up with the positive reviews bring sidelined.

Always a great resource - for years and years. They know what they are doing without a doubt.read more

Call Andy! has been our Mac IT consultants for quite some time now. If you have a Mac, you NEED…read moreCall Andy! There's just no question about it. Call Andy! hires ONLY top-notch, top of their game IT professionals, who are not just knowledgeable about Macs, but also about various cross-platform programs used by many companies now for file-sharing and project management and such. They are also very knowledgeable on Adobe products... an absolute MUST if you are in the Graphic Design field. I can't say enough! They've helped me out of several jams, and continue, in my opinion, to be my top pick for Mac IT consulting and service! A PC dominant consultant may only get you so far, but Mac users know that Macs function differently and need specialized service that ONLY a Mac consultant like Call Andy! can provide.

Call Andy team has been providing IT support to our company for almost two years and I highly…read morerecommend. They are super easy to communicate with, have a highly trained and diverse staff - and they basically know a lot about IT.

Achieve Networks is the last place you will need to go for any of your IT needs…read more Our company called them to assist with setting up our network and phones after we had completed a huge office renovation. They are professionals that do top notch work in a timely fashion. We were able to get multiple jacks for our computers and VOIP phones installed in every office. While they were at it, they made suggestions on how they could help us straighten out our network closet as well. We ended up just having them reorganize the the firewalls and switches so now it looks nice and neat. We also had some questions on how best to deploy some of our in-house software. They were able to consult with us and recommend a cloud solution that provides high availability with the capacity to handle disaster recovery. Best IT service experience we've had in a long time. I actually have them on speed dial.

We have been partnering with Achieve for 2 years now and have been so impressed with their service…read morethat we have outsourced all our vendor management to them. This saves us countless hours a month dealing with ISP outages and other third-party issues, so that we can concentrate on our business.

The star rating is meaningless in this case. With all of…read morethe great reviews, when my computer crashed I headed to axiom. Signage said hours started at 10am, lights were on, and lighted open window sign was flashing. Door was locked, waited about 20 min (anyone can be late, right?). There was a sign on the door stating if door was locked during business hours to call, but only an answering machine. I know what you're thinking, small town shop, probably on a call, give him a break.... Okay, but I met his expectations of customers, that is, don't show up wanting service when it isn't business hours. I didn't make his schedule, or put the lights on a timer. He did not meet my expectations of being open as he advertised. Obviously, this happens often, or there would be no need for the door sign. Pro tip: if your schedule is going to be crazy, or is just organically not reliable, put: "By appointment" I ultimately went to N. Attleborough and was well taken care of.

Norm is helpful and always lets me know what things will cost ahead of time. If costs increase he…read morecalls to get my approval. This is a professional service so his costs are in line with that. Fast, quality services. I feel good giving my business to a local company in my town vs a big box store. You don't find this sort of small business around who's owner you deal with directly anymore. I appreciate it!

I'm by no means a frequent reviewer on Yelp and I've come out of a 4 year hibernation to write this…read morereview. I would give 0 stars if I could based on the rudeness and lack of professionalism of the front desk person Amy. Although I think that Michael the tech guy is friendly, his lack of communication has brought me to this point. Beginning in December 2020, my laptop camera which was under warranty by Lenovo stopped working. The exact error was that "was not found" leading me to believe it was a hardware problem. I saw the great reviews for Terminal Exchange Systems and decided to contact them to fix it. I dropped off my laptop to Michael and it was fixed the next week. Michael diagnosed it as a software issue. Then, a few days later, it stopped working AGAIN. This time, after he remotely accessed my computer, Michael decided that it WAS a hardware issue and said he would order the part for me and I could come in when it arrived since fixing it would only take about an hour so so. After that point, you can see our email communication in the photos that I've attached. Dec. 4th - Michael told me in writing that he was going to process the warranty claim and would follow up when the order arrived Dec. 16th - I email him asking for an update, no response. I don't push further since the holidays are coming up. January 4th - I email him asking for an update, no response. January 13th - I finally call Terminal and get a response from Amy. She says that they're no longer taking hardware issues and says that I can call Lenovo. I call her back and ask for help because my device is now no longer covered by Lenovo and said that it was terrible customer service that no one bothered to inform me that this change happened and asked for her to help me. She got huffy and said "well, why did you wait a month to call us?" and I explained that I had been emailing Michael with no response. I mentioned that it was the holidays and I don't like to be pushy because I know things are busy. I was absolutely polite when I was speaking to her. PEOPLE, SHE HUNG UP ON ME. I have NEVER been treated so poorly by a company. NEVER EVER give them your business. They REALLY don't care about you!!! They will waste your time for 1+ month and then treat you like YOU'RE the problem and hang up.

These guys are very good technicians. They have managed to fix three of my printers…read more Like most techies, they seem to prefer inhabiting dank dungeony spaces. Beware: they lock the door of their den so, plan on pressing the door bell and waiting for five minutes on the front step while holding your forty lb. printer. Don't even think of whining about the expense. If you think paying the bill is awful then try fixing this junk. This is a very tedious profession saddled with parts supply chain snafu's and immature customers.