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    Cx Computer Exchange

    3.3 (14 reviews)
    Open 11:00 am - 5:00 pm

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    10 years ago

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    12 years ago

    Here is a place that could benefit from a little friendly service and a smiling face. Rude and a bit pricey.

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    9 years ago

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    artéé fabrics & home - Blues

    artéé fabrics & home

    (18 reviews)

    $$$

    Communication with folks at this store (and other Artee locations) started out fine, but they…read morebecame INCREDIBLY non-responsive as the project moved along and several problems arose. We submitted payment on 4/27/24 and were told that work on reupolestering our sofa would begin on 6/24, then 6/25, then 6/26, when work actually began. We were told the sofa would be finished and the drapes would be installed on 7/5, then 7/8, then 7/15 between 9-11am. No one called to inform us that the arrival would actually be 3pm that day, we had to track someone down for that information. During the install on July 16, we discovered that the bedroom drapes arrived without rings and were not given a new install date for those until we asked repeatedly. Additionally, I specifically requested no pleats in any of the custom curtains, yet the sets for two rooms were delivered with pleats. Since that delivery in July 2024, our designer and I called, texted, and emailed multiple times and received no response until 3 months later on 10/17/24. When I responded to that email I included a screenshot of a prior correspondence with them on 3/25/24, in which I state in no uncertain terms that I do not want pleats on the drapes. We continued to ask them to pick those drapes up and remove the pleats for months, and only received a response in March 2025 when my husband, who is a lawyer, threatened legal action. They picked the drapes up in March to remove the pleats, a fix which generally requires very little turnaround time. And yet here we are, more than two months later, without the drapes having been altered and returned and no word from anyone on when we can expect them back. So all in all, getting these custom drapes has taken over a year, and we're still not done yet. The only reason we stuck with this company is that they were the only one willing to reupholster our very large couch on site. The couch is finished and looks gorgeous, but I would never, ever hire these folks again.

    I placed an order in the Newton, MA store in June. I have been calling and emailing to check on…read morestatus of this order. I have yet to receive a response to either the calls or the emails. I went by the store in Newton this morning to find they have closed. I want my deposit and fabric back.

    Hudson Appliance - Refrigerators Hudson, MA

    Hudson Appliance

    (101 reviews)

    $$

    We gave Hudson Appliance the dimensions of the refrigerator that we needed to replace and accepted…read moretheir recommendation. The item they delivered, however, was too deep and did not fit the space, actually blocking one of the entrances to our unit. We also had told them that the doors had to be reversed to open on the right, but that was not how it was delivered. When advising them of the problems, Hudson asked if we had checked the dimensions of the unit they recommended; to which I replied, "Did you check the dimensions we gave YOU?" No reply. When I asked why the installers didn't call Hudson to alert them that the refrigerator was blocking the door, I was told that they "just deliver and set up." When we told them that the doors were not reversed as we had asked, they told us that they could not be reversed; despite their telling us originally that they could. Despite this being clearly their fault, when we asked them to take it back, Hudson said that we would be responsible for a 30% restocking fee. We had considered going to Small Claims Court to resolve this, and we are confident that we would have won; however, we decided that it was not worth our time to save $250. They eventually took back the refrigerator and charged the 30% restocking fee. Having spent 30 years in senior management for large and small retail companies, I can say with conviction that this was extremely poor customer service and one of the worst experiences I have ever had as a consumer. I do not like leaving negative reviews, particularly for small box stores, but given their indifference to us, I feel compelled to call out Hudson Appliance for this terrible experience.

    Our team at NEAR ME HOME BUILDERS INC is very satisfied with the excellent customer service at…read moreHudson Appliance! The staff is knowledgeable, friendly, and always willing to go the extra mile to help. They make the entire process--from product selection to delivery--smooth and professional. We truly appreciate their commitment to quality and customer satisfaction. Highly recommend Hudson Appliance! -- NEAR ME HOME BUILDERS INC Team

    Cx Computer Exchange - itservices - Updated May 2026

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