1. Computer Services

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Brookline, MA

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Had to have my desktop PC fixed, because all I got when starting it up was a blue screen. Thought…read moreit might be from a bad graphics card, but he was able to diagnose the problem quickly and recommended either replacing the motherboard or the component on the motherboard that had burned out, giving me the options and the pricing for both. He steered me to the cheaper option, and he fixed it within a few hours. I picked it up, and my computer is now working fine! Vary happy with his advice, repairs, and professionalism.

X Files Recovery

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Recently, one of my lab partners offered to swap out my PC for a more powerful CPU and we thought…read morethe easiest path would be to install my existing hard drive in the new PC. It seemed like such a straightforward procedure yet I didn't have a complete backup. Big mistake. Somehow, the old drive received an electrical surge which fried the amplifier that drives the head stack. If you don't know what this means, the result is that the drive became completely unreadable. At least according to all the best efforts of me and my colleagues. It turns out there were a couple of files on that drive that would take hours upon hours to recreate; that's when I happened upon X FIles Recovery. I had no idea why the drive could not be read. The above explanation was provided to me by Chris, the owner of X Files Recovery. After about a week of intensive diagnostics, Chris was able to figure out what went wrong, obtain a new part, and proceed to recover the entire formerly "unreadable" drive. Thank you, Chris! I highly recommend X Files Recovery to anyone who has what seems a hopeless case of lost files!!

I left my had drive to be fixed last yearend Chris said it would cost $1200-$1500 if he could get…read morethe data. I talked to my aunt in Brazil since the HD was hers, and she was going to make a decision and let me know. I completely forgot about the HD and a few months after when she reminded I contacted Chris and he said he wasn't sure if he still had it. I complained he should've called me if he was going to do anything with it. He said he did, but I never got a voicemail to confirm. He said he was going to look for it and if he found it he wouldn't do any work on it. Like I wanted him to. Luckily he found the hard drive, but my review is to write about his lack of professionalism.

Xfinity - Beautifully designed store

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Hello, I am pleased to write this reference letter for…read moreDaniel Jean-Baptiute, who provided exceptional service during my experience with Xfinity. As a customer, I have had the opportunity to interact with many service representatives, but none have exceeded the level of professionalism, expertise, and dedication that Daniel Jean-Baptiute demonstrated. Daniel was attentive, patient, and thorough in understanding my needs. They took the time to listen carefully to my concerns, explained all available options clearly, and ensured that I was completely satisfied with the resolution. Thank you Daniel !! 02/04/2025

**1 Star -- Absolutely the Worst Customer Service I've Ever Experienced**…read more I'm currently in the middle of an incredibly frustrating experience with Xfinity and felt compelled to share. A landscaper accidentally cut my cable line -- which wasn't even buried properly by Xfinity in the first place -- and now I have no internet. You'd think reporting something like that would be simple. Nope. There is **no** way to reach a live person by phone. The app and online support only connect you to a virtual assistant that has no option for reporting a cut wire. It just keeps sending you in circles about troubleshooting your modem, which is useless if your actual line is severed. I ended up having to report it under "tripping hazard" just to try to get someone to acknowledge the issue. Ridiculous. I've now spent over **two hours** trying to get help -- no luck. No live chat, no person to talk to, and I'm still waiting on a promised text "confirming" my issue has been received. All I want is for someone to schedule a tech to come fix a physical cable that was cut because it wasn't buried properly. If you value your time, your sanity, or actual human support, stay far away from Xfinity. This has been nothing short of a nightmare.

Computer Services - datarecovery - Updated November 2026

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