My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He explained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham read more

My response back to Astound: I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, [[HIGHLIGHT]]ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution[[ENDHIGHLIGHT]]. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. [[HIGHLIGHT]]I asked to speak to a manager and they said 24 to 48 hours wait.[[ENDHIGHLIGHT]] I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. [[HIGHLIGHT]]Customer Service said we see $0 dollars in our system since you haven't received your bill.[[ENDHIGHLIGHT]] How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. [[HIGHLIGHT]]Overall, the worst experience ever and happy I am not going to be a customer.[[ENDHIGHLIGHT]] Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES. read more

worst service ever, Quality of TV is terrible. They shut me off for $10.00. Paid over phone and they miss charged me. [[HIGHLIGHT]]I'd rather go without service then use them.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]customer service is not in their vocabulary.[[ENDHIGHLIGHT]] read more

For the last two years I went back to unAstound for a mere $20. Suddenly because the guarantee expired they jacked me up to $40ish without warning. I only had to contact them to drop it back to $25. Not $20 but close. I'll stay with them but the nasty price jack will keep me vigilant against this Oligarch. read more

Similar experience to others. i've had their internet service for about a decade and it was fine for many many years, but in the past couple years they've been jacking up the costs way too aggressively. I reached out to their support to find out if there is way to reduce the monthly cost and they said only if i add a phone line or pay a $100 service fee.... then a week later they jacked up the cost again :-O [[HIGHLIGHT]]their support is pretty unhelpful if you can even reach them.[[ENDHIGHLIGHT]] This quality of service is not acceptable for this day in age, in my humble opinion. Switching to another provider this month for 1/3 the price and whose customer support is actually responsive. read more

They raised my already-high monthly rate by $45, without notice. For clarity, that's $45 in addition to what I was already paying. [[HIGHLIGHT]]Then they seemed shocked when I called to cancel after switching to another provider.[[ENDHIGHLIGHT]] Another case of enshittification following a private equity buyout. read more

I wish I could give negative stars. [[HIGHLIGHT]]What an awful experience with this company and the customer service team![[ENDHIGHLIGHT]] When I moved out, they told me they can only cancel it at the end of the cycle and even if I don't use the service, they will still charge me for the whole 30 days because they don't do prorated credits. So, [[HIGHLIGHT]]If you ever want to cancel your service, please don't do it over the phone as they will lie and not cancel it- do it via chat so you can keep a copy of the conversation as your proof[[ENDHIGHLIGHT]] - I learned that after talking to the second representative, so good thing I have it all in writing - or better yet, STAY AWAY FROM THIS COMPANY AND ITS SHADY BUSINESS PRACTICES - I am creating a case with the BBB read more

The service was fine as RCN, but since the switch to Astound the quality of the service decreased in ways that made it unreliable and the costs increased unreasonably. Since my only option until recently was Comcast, we suffered. When Fios became available I switched immediately. They offer better service speed both upload and download at a third the price. No more intermittent disconnections, saving money, and better uploads. read more

Just been told by RCN that my final bill (I'm switching to FIOS because the bill is less than 25% of what RCN is charging for the same internet speeds) WILL NOT be prorated. I would NEVER recommend RCN to anyone, because: 1. Starting out at about $70/month, in recent months the charge has risen to $173/month 2. [[HIGHLIGHT]]When I cancelled they required me to return equipment to one of their locations, none of which is within a 30 minute drive[[ENDHIGHLIGHT]] 3. They do not prorate the final bill. Apparently this is a change in policy. [[HIGHLIGHT]]I asked them to forward me a copy of the notification but they refused, said I received it by email in March. I have no way of knowing if this is true or not[[ENDHIGHLIGHT]]. At any rate, it means paying roughly half the bill for services I never received. Do not go with RCN. In Response to RCN's reply: (1) I had been an RCN internet-only customer for SIX YEARS, since February 2019, when the bill was ~$70/mth. By 2024 it had reached $138 and by March 2025 it was $173. (2) In 2024, RCN changed its policies regarding the billing of customers who cancel. They used to prorate final bills but the revised policy changed that, without notifying customers. They describe this as providing customers with service until the end of the billing period, but what it really means is that they continue charging you for days you do not use AFTER you have cancelled. The only way to avoid being charged fro the whole month would be to cancel on the last day of the period, bring the equipment back to them on that day, and start your new service on the same day. [[HIGHLIGHT]]That is NOT friendly customer service--it's the practice of a greedy corporation.[[ENDHIGHLIGHT]] read more

A few months ago I moved into my new apartment building. A younger man named Tommy, who works for Astound, talked me into getting this internet because the best part was, it was only $35 a month when you set up automatic payments. That was clearly a lie. I was charged $60 every month from then on and just noticed a few months ago. [[HIGHLIGHT]]I have called Astound 3 separate times, I have made a case 2 times and every time I've talked to someone they inform me that I will be hearing back from a supervisor. Guess what, I've never gotten a call back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I am currently still in the process of contacting someone to resolve this.[[ENDHIGHLIGHT]] I will be canceling as soon as I can and I hope no one else makes the same mistake that I did. I think they do this in hopes that people won't notice the price increase. Scammers! read more

Horrible service. Customer for years and they jacked my rate 3x in one month. 55 dollars for February. 150 for March. [[HIGHLIGHT]]Want to cancel they drag it out drag it out and now we r into the next month.[[ENDHIGHLIGHT]] They offered to give us a new deal for 65 a month. We agreed and wanted the difference back for the March. They drag that out more and now I got the bill for April I owe them 45$. Make it make sense. [[HIGHLIGHT]]My wife was told we were all paid up until may 4th but now this bill comes.[[ENDHIGHLIGHT]] I already paid 150 at the end of last month. [[HIGHLIGHT]]We told them we want to cancel and now they want to know what they can do to fix it? Go back in time and treat us better.[[ENDHIGHLIGHT]] Customer for 4 years now we will go back to Comcast and their actually going to be cheaper with faster service. Can't wait to put these clowns behind me. read more

Absolutely the worst cable/internet option around. [[HIGHLIGHT]]I am astounded by their arrogance and awful treatment of loyal customers.[[ENDHIGHLIGHT]] Paid $70/month on autopay for years as loyal customer. Suddenly receive email bill raising price more than 250%. [[HIGHLIGHT]]Customer service so rude, dismissive, and absolutely unwilling to accommodate a loyal customer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Even though I called the same day I received the ridiculous new bill, they refused to cancel service and inform me they will bill for the next month even though I don't want or need their service.[[ENDHIGHLIGHT]] Verizon is currently 1/3 price with 5 year price lock and they're sending me free Bose headphones. So I guess thanks rcn and I'm guessing your out of business soon. If I could give you zero stars, i would. read more

crap. tv is terrible . some idiot decided to make it wirless,so tv locks up video and audio do not sync. tileing happens on tvs [[HIGHLIGHT]]people at rcn have no clue, when you call for help[[ENDHIGHLIGHT]] [[HIGHLIGHT]]all give the same stupied answer "reset modem,'[[ENDHIGHLIGHT]] read more

The advertised price is $30 / month in the special offer, but the first month's bill is $180. WTF, you say? Yeah, it's a "connection fee" they charge for me plugging the modem I already had into the cable that was already sticking out of the wall. But wait, it gets better. Streams that worked over my previous provider (Verizon) like Hulu, are disabled if they come through RCN, ahem, cough, Astound. I've tried a VPN and still can't get around their block. read more

After starting with RCN, Astound jacked my internet-only rates several times to $85/mo. with no improvement in service. [[HIGHLIGHT]]Phone support lame.[[ENDHIGHLIGHT]] There are cheaper alternatives. Goodby as soon as I can. read more

[[HIGHLIGHT]]My partner was told they would contact him 30 minutes in advance when they were on their way and only texted once they were already at the house and then refused to wait to provide service.[[ENDHIGHLIGHT]] read more

My monthly bill went up $30+ this month for internet/phone and cable TV service. [[HIGHLIGHT]]I called to cancel cable and found out if you select remove a service from their phone tree they do not pick up the call.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It took me 2 - 60 minute calls on hold to figure this out.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had to select billing as the option. The call was picked up in under a minute[[ENDHIGHLIGHT]]. Go figure. My bill dropped from $392. to $135/mo. and I picked up YouTube TV from 86/month after a 2 month promo. read more

Awful overall service with frequent interruptions. Clunky, useless screen graphics and poor communication. I've been complacent and too lazy to make the change and lived to regret it. Cable companies need to go but if you have to use them, Verizon provided the best experience. They're all too expensive. Astound attracts customers with lowball pricing then jack the prices up as soon as they can read more

We decided to switch our internet service to a different provider, so I called RCN to cancel our service on June 4th. I was informed, "Unfortunately, we have to charge you until May 21st." As a result, I will have to pay for over half a month of service that I will not be receiving. [[HIGHLIGHT]]I have never encountered another company that operates this way.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I called the customer service line. I waited 45 minutes on a hold to be told there's nothing they can do to disconnect my service.[[ENDHIGHLIGHT]] I asked them why they can't disconnect. They said they must attempt the disconnect after the next billing cycle stating that they must attempt to charge my card once more before they can disconnect. Essentially refusing to disconnect my service at my own will. I've been charged for the past three months for service that I haven't used since February. It's May now. I've since switched services but can't get my service disconnected from Rcn because they refused to disconnect it until they can milk my account for one last month. They live and die by their automated systems meticulously crafted to give you the bare minimum account control hoping they can squeeze an extra month or two from you because you likely won't bother to call to wait on hold and if you do they will more than likely suspend the service instead of disconnect while they charge you for the service requested+fees(16$)+late fee ($10)+reinstate fee($40). [[HIGHLIGHT]]Go through the automated chat/SMS chat support SAVE YOUR TIME.[[ENDHIGHLIGHT]] Like all Script Supports there will be one variant of 5 responses to this review - (Hello___, Thank you for reviewing your recent experience with Astound Broadband. We want to ensure that you are fully satisfied with your service. I'd be glad to review your account and determine the best way to resolve any issues you are having with___ service. Please private message us your full address so we can better assist you. Thank you for being a valued Astound customer!) Save your effort I reported to FTC,FCC,BBB I recommend others do the same if met with the typical nonsense. read more

Go with Verizon if you can -- amazingly, it'll be better for you. I've had internet with Astound for about five years now, and I can tell you the service is reliably awful. I've been paying for gigabit speeds and reliably receiving 20 Mb/s download. The quality is atrocious, with outages showing up every couple of weeks within my area. Customer support is one of the most unhelpful I've ever seen. When calling in to complain about my service being unreliable and bad enough to impact my work, they proceeded to try and upsell me on their mobile plan. If their phone reliability is in the same realm as their internet, I'd sooner move to smoke signals and carrier pigeons. read more

I was billed on 8/30/24 and cancelled my service on 9/2/24. I returned the equipment and now Astound/RCN is refusing to reimburse me the prorated payment amount. They said I was advised on April of 24 that they no longer reimburse for cancellations. Meanwhile the CEO of the parent company Stonepeak, Michael Dorrell bought a mansion in Tampa for $150,000,000. I am going to drive this company crazy and get my reimbursement. read more

Astound | Arlington - Look at this nice cottage on the water the CEO bought....and you can't refund me $200...... - Television Service Providers Near Me - Arlington, Massachusetts

I had their internet for years. Satisfied customer, got a new Astound router after being hacked; bought a new cell phone, wanted access to my account online. [[HIGHLIGHT]]Their agent told me about an offer. Free cell phone service for 1 year if I switched to Astound; I spent hours on the phone getting the numbers needed from my previous carrier.[[ENDHIGHLIGHT]] Then contacted Astound, that was Sunday. This is Wednesday, have been trying since then to activate Astound Mobile. Since Astound got involved I have not been able to make / get calls See SOS next to the battery & wi Fi symbols Some other features are unavailable Issues include: I can not set up my account online- bcs somehow their records show a different place of birth than my birth certificate They asked me to spell it in a secure form several times on their secure form I retrieved my birth certificate & offered to fax it to them along with my driver's license They refused & insist that I go to their local office I no longer drive Their nearest local office would take about 2 hours each way This just isn't worth 4 hours of travel plus whatever time they want at their end & that would be the begining They have not begun to supply any "free mobile read more

*Edited at the bottom I've just had the worst experience with RCN. I reached out on August 14 to customer service to cancel my service because I'm moving at the end of the month. They confirmed that my service would be cancelled/discontinued on August 31. Then on August 15 my connection went down and I contacted customer service to resolve the issue. They informed me that although they had confirmed it would last until August 31, that my service had been disconnected early on the 15th and that the only solution was to resign up for a month of service at a higher rate -- I was only 11 months in to my original contract where I was getting a special introductory rate. All I wanted was for them to honor the original contract and the communication in which they confirmed when my service would be disconnected. They however would not and they best they could do was say "sorry"! I would highly recommend staying away from this company or being extremely diligent in how and when you communicate with them for any changes. EDIT: After reaching out via Yelp, I was offered a discount to reduce my bill to what it should have been originally. It's just crazy that this didn't happen yesterday when I was talking to RCN for over an hour both via chat and phone. read more

Internet service from Astound/RCN is fine, but they will nickel and dime you whenever possible. I had a technician come out to fix a problem with the wiring coming into my house. This is not something that I could have solved on my own. I tried to replace the modem and connected it through support over multiple calls, they confirmed a technician was needed. When there is an issue that I can not resolve, there should not be a service fee...but I found an $80 service fee on my next bill. Word to the wise, record your interactions with technical services. Otherwise it is your word against theirs and they won't believe you. read more

I recently signed up for an internet plan with Astound (RCN) that offered 1 Gbps service for $35 per month, plus taxes and fees, with the modem included. The promotion also promised one month of free internet service and a $100 Amazon gift card. After speaking with a sales representative, I was guided through the setup process, including creating an online account and enrolling in auto-pay to ensure I qualified for the advertised discounts. Despite following all the steps as instructed, I received my first bill, which included an $83 charge for installation. While the first month of service was free, I was told by the representative that the discount would be reflected in the following bill. However, when I received my second bill, the amount was $156 instead of $146. [[HIGHLIGHT]]Upon contacting customer service, I was informed that I would not be receiving the discount because I was not enrolled in paperless billing. This was surprising, as the sales representative had assured me that all requirements for the discount, including auto-pay, had been set up during our initial conversation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was then informed that the discount could not be applied because the 30-day window had passed, and I only realized this 15 days after the window had closed. This was not made clear during the sign-up process, and I find it unacceptable.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This situation feels like a clear case of miscommunication and possibly a bait-and-switch tactic.[[ENDHIGHLIGHT]] While the financial discrepancy is not the primary issue for me, I am frustrated by the principle of the matter and am now reconsidering whether I want to continue my service with your company in the future.to me its not about the money it the point that they confused and got me to pay the higher price and not the advertised price read more

Astound continued to increase my rate. When I called after the latest invoice increased $30 a month I was told they had no promotions available. They said I could swap out an old cable box for a new one and save $47 a month. I made the switch and am awaiting the new invoice to see if I was truthfully informed. On the second day with my new cable box I lost my internet connection followed by losing my cable connection as well. It was restored after I rebooted the modem for the internet. I called customer service today to inquire about this issue since it never happened with the original cable box and was told that whenever I lose internet connection, which is daily, the new cable box is designed to lose cable connection as well, thus requiring an internet reboot to continue to watch cable TV. This is awful! Your response is below. Please tell me how to send you a private message. Thank you. Aug 27, 2024 [[HIGHLIGHT]]Hi, Curt! Thank you for reaching out to Astound Broadband. I would be happy to review your account to make sure your billing is correct as well as assist you with your new IPTV service and internet connection. Please send us a private message that includes your phone number so we can look up your account and get the ball rolling. Thank you for being a valued part of the Astound service family. -Jackie[[ENDHIGHLIGHT]] read more

I recently got the wireless internet by Astound and overall installation was smooth however, from 2nd day onwards, my speed got reduced from 300 Mbps to 30 Mbps. Despite having only 1 device connected, the support couldn't do anything. All they were asking me to do is a wired speed test. My Macbook doesn't have a port for a wired test. I feel this is another way to scam customers by signing up for 300 Mbps and delivering 1/10th of it. Will wait for 2-3 days. If this doesn't work, I'll replace it with Xfinity. They at least deliver what they commit. read more

Astound | Arlington - Television Service Providers Near Me - Arlington, Massachusetts

These folks are crooks. They quote semi-acceptable prices for below-standard speeds, but if you read the fine print they reserve to update those prices to any price they choose after a one-year term, and will then further change those prices any time they wish. After that point, they'll offer "deals" that get your price down to well over what their competitors offer for better service even after introductory rates end. I was excited to sign up with RCN a few years ago to get away from Comcast. I thought it was okay to put up with slightly higher prices and spotty service just to avoid Comcast's shady practices. Little did I know that RCN would be much shadier than Comcast ever had been. After a short time they doubled the price of my service and then condescended to me when I called to question what had happened -- they clearly felt they had the right to steal my money if I didn't watch them like a hawk. Their business model appears to be intended only to prey on the unobservant and nothing more. I cannot imagine how they keep any customers at all. read more

I have been a customer with RCN for over 13 years and have generally been satisfied with their internet service and pricing. However, I have an issue with how my bill increases over time. For example, my bill went up by $3 in September 2023 and then jumped significantly from $59 to $79. Last October, I called to find out when my promotional rate would expire to avoid unexpected charges. I was assured that my rate would not increase for 12 months. However, a few days ago, I noticed that my bill had increased from $59.59 to $79.59 between May and June. This change was buried in the fine print on the last page of my bill, which I believe should be highlighted on the first page since it's important. I called RCN to address this issue and spoke with Angel, who only saw a record of me calling about a modem and not about the promotion. He offered to reduce my bill to $61 for the same 600mbps speed. I noticed that new customers are being offered a 2-year promotion for $35 and 1000mbps. I requested to speak with a supervisor and ended up talking to Jennifer. She confirmed that I had called in October and asked about my bill, showing it was supposed to stay the same for a year. Despite this, Jennifer said that prices can go up and became increasingly rude and condescending when I asked more questions, eventually hanging up on me after 41 minutes. This is unacceptable and shows how poorly Astound/RCN treats their long-term customers. I'm extremely disappointed. I'm in Boston MA. not CA. Not sure why Yelp shows the wrong location read more

I was an RCN customer for 5+ years and I used to love this company. I never had an issue with service and the price was great. I moved to a new apartment last March and have had nothing but problems with Astound from the moment I moved in. I was an internet only member and my wifi service was out more often than it was available. I made 3 or 4 service calls in the last year, with the last two being for the same reason that was allegedly fixed the first go around. Meanwhile, my bill tripled with a "high speed internet" fee. The technician that came in was super nice and suggested that I call customer service about that because my connection had been "slow at best" during that whole period of time. I asked for a partial refund or for that overcharge to be applied to future bills. I was told the best they could do was a slight discount for the next 12 months which would still be significantly higher than the price I'd been paying for 5+ years. I quickly found a new company and when I called to cancel my service the representative asked if there was anything that would make me change my mind. I told her my original issue and she said unfortunately I was "already getting the best deal". This used to be a great company, but that has changed drastically. Prices are skyrocketing while customer service and actual internet service have both plummeted. I cannot recommend enough staying away from this corporation. read more

Not going to sugarcoat, Astound has me absolutely astounded about the things these internet companies claim. Atstound/ RCN makes so many claims of high Gb/ second, 5G network speed etc. it's bad. really bad. I live with just me and my partner and we have only a few devices each. constant drops, slow internet speeds, trouble connecting. It's really messed up how these internet companies screw you over like this. I'd settle for even bad Mb/ second if it was consistent, but Astound is beyond bad. I do not recommend them to anyone, and I really hope people see this before making a decision. I will be changing very soon, and it's only been a few months. read more

Very shady company now. Had been with RCN for 3 years and have seen its service and customer satisfaction plummet in a very sad way. Their price increases went from about every 6 months to basically 3 months. I recently locked in a price as part of a "promo" that was good for a year, and then 3 months later they raised my bill and said it was due to a routine rate increase. [[HIGHLIGHT]]Tired of having to constantly contact these folks over their shady increases, I cancelled my service.[[ENDHIGHLIGHT]] A month later, they tried to hit me with a $127 "modem fee" - which is comical because I never received any of their equipment as I've used my own modem over the last 7 years. [[HIGHLIGHT]]Getting that sorted out should have been easy, but naturally they are so disorganized I had to go back through years worth of billing to prove I never received any of their equipment or had it installed.[[ENDHIGHLIGHT]] There are so many better ISP's out there these days! read more

I have been on the phone several times with customer service and the sales reps. The sales reps quoted me a price and guaranteed the monthly cost. The bill was different. They do not call me back after leaving several messages. Customer service can't connect me to the sales rep department. I'm very frustrated with promises of call backs and being told the back office denied my request but they won't let me call the back office. I questioning whether I should have stayed with Verizon read more

Updating my review from 2021...I switched from Fios summer of 2021 because their rates are ridiculous for very little service. Initially I was excited about my money saving switch to RCN now Astound. The first bill was HALF of what I was paying at $95. Then I noticed $1-$2 increases monthly until it stayed at just under $102 for the last 12 months. That was for local tv, home phone and wifi 940 Mbps. Not a bad deal at all! I never had any phone issues and the wifi speed and reliability is awesome. The tv has been a nonstop hassle. It's constantly freezing so the remote becomes useless! I think it's updating but it's almost each time I go to watch tv. I'm unable to change the channel, control the volume or turn it on. Last month I got my bill and it was $55 more. Now $157. Of course they notify you in very fine print that the intro period is over and now there's a price hike, equipment charge and so on. I called to see what to do to lower this bill because their price was edging towards that of Fios and I wasn't dealing with it. it, The agent was awesome. I asked if there was a price decrease if I canceled my phone and there was by $25. Still not low enough. The agent told me that I can purchase my own cable modem/wifi router and return theirs to save another $25 a month. Score!While I was still on the phone with the agent I went to Amazon and bought what the agent told me to which is an Arris Surfboard DOCSIS 3.1 Once my Arris came in, I disconnected their modem, connected mine and the final step was to call Astound to finish set up. The process was easy and maybe took 15 minutes. It's the same modem used by the cable/internet providers. It was $179 and it's mine forever even if I switch to any other service provider I'll never pay rental fees again. I went to Astound's neatest office and returned their phone equipment and modem. My monthly bill is now $87. I intend to disconnect their tv equipment and return and cancel that too. Why pay $40 a month for something that doesn't work? I recommend anyone who has a cable/internet provider go and buy your own modem and not pay their rental fees. You'd be surprised how much you'd save. To end my rant, buy a Roku tv or a Roku stick, fire stick or something that doesn't require cable tv, dump the home phone and just use these companies for internet service. But bring your own modem. read more

The worst internet company I have ever had. I had RCN for a year while living in Somerville. The WiFi constantly dropped - the service was SO unreliable that if I had to take important work video calls, I would go to my office because I could not trust RCN's shoddy home internet. On top of that, their customer service is horrible. I sought help multiple times - they refused to send a technician out to take a look without charging me. In the last couple months, the raised their monthly rate by $20 or so - for a service they simply did not provide to me. I will never, ever use RCN again. I advise no one to use this company. It is the worst experience I've had with a company in my entire life. I switched to Xfinity and could not be happier. read more

We had RCN/Astound at my Brighton apartment of seven years, up until last week. Over the last 2-3 years in particular, the quality of our wifi got worse and worse, which was a serious problem because like many people, one or both of my roommates were working from home full-time during that period. We paid for an upgrade, and then an extender to improve the connection at the far end of our (quite small) apartment, more than doubling our bill, but in spite of this, significant lags and slowdowns kept happening until the last few months when we started losing any ability to maintain even one video call most days. They also make ending service difficult. Their website doesn't provide instructions, and even after I called and told them I needed my service discontinued at the end of the month, they appear to be charging me a partial fee for September. They're also currently charging me a huge fee for equipment, though presumably they will remove that fee once they process the return (sent promptly by mail using the packing slip provided to me by their website). When I called to talk to a rep about my bill, the amounts she was seeing in their system were not the same as the ones on the statement I received today (an odd-numbered difference that didn't line up with any information I could find), adding further confusion and stress. I'm not sure I could be a less satisfied customer. The only positive thing I can really say is that I do find their customer service reps to be unfailingly polite, but I'm inclined to credit that to the individuals in question. Avoid if you can. read more

I cannot recommend this service to anyone in the Boston area. I have consistently gotten lag or full service outages at critical times for my work and group gaming experiences, regardless of the level of internet speed that I'm paying for. The one thing I ask for from internet is stability and consistency and I've never gotten this from RCN (the constant rate increases is also a toxic experience as a consumer) read more

Are you an Astound cable customer? Do you get an annoying black screen that comes on and lasts for a few seconds (with the audio cutting out) in the middle of a tv program? We've had an Astound technician check it out and tried to fix it but he clearly had no idea of what was causing it. If you have experienced the problem and found a fix, I would appreciate hearing from you. Thank you. read more

Terrible buffering while watching movies. Need better quality. Surprising as this is at night.