Excellent service, plenty of staff on hand, good organization, Romuelo did a great job setting up…read moremy SIM card.

Josh at the store is the most unprofessional person and he is rude and unknowledgeable. He refused…read morehelp from his colleagues and he refused letting his colleagues to help us. I wish I could give this Verizon store zero stars. The manager was particularly rude and racist on his colleagues. Spent hours with Josh ended nothing. When we asked another staff at store for help, the manager came out and told us he can not help us and the manager sent us back to Josh. But Josh knew nothing about the business. We have to went to another Verizon store and have our phone port in within 20 minutes instead of 4 hours at Burlington store. So please avoid Burlington store if you can, go to reading store.

I switched my wife's and my carrier from Verizon to T-Mobile in the past couple of weeks at the…read moreBurlington Mall T-Mobile store. Nick did a good job explainng the options and prices. In addition to switching cell service I purchased a Pixel 8 for my wife via the $400 credit for transferring the 2 lines. After a few days I discovered that text messages to and from the Pixel 8 were being blocked for some contacts. A call to T-Mobile's sevice center was not helpful with a repsonse that they would try to fix texting within 3 day but no guarantees. I then brought the phone to the Burlington store store. Ridge was fantastic in finding the problem within 5 mnutes. He was also able to get Voice Typing to work although I had tried unsuccessfully using all the tips I gleened from the Web. Ridge was also able to get Visual Voicemail to work on my phone that was previusly linked to Verizon. Kudos to Ridge!

T-mobile is my carrier, but I have a prepaid plan. Today I brought in a brand new unlocked Samsung…read mores26 Ultra to the store and they fixed a serious app configuration issue. I moved the SIM yesterday from the old to the new phone, but had App configuration issues. Tony figured it out in a few minutes after I spent yesterday evening watching youTube videos and being unsuccessful. The store was busy and I had to wait a few minutes, but it was well worth it. The staff was friendly. Thank you again, particularly Tony.

Came here to trade in and get credit for a MacBook Air and an old iPhone. When I arrived, they had…read more2 staff checking people in at the front entrance. I didn't have an appointment, so the staff at the front entrance asked me what I needed and I explained. She put in my information on her iPad, pointed at the table where I should wait for another staffer to meet me and help. What's Hot - Wait time/system. The staff at the front entrance didn't take very long to ask me what I needed done and tell me where to wait. I also didn't wait long for the staff who found me at the desk to help me. I waited only a couple of minutes. During this time of the pandemic, their staff explained that the public can make appointments online for in-store service. Good to know, because I've always walked-in for service. Even so, I was still able to get service without having made an appointment. More importantly, I didn't have to wait long and I came on an early Saturday afternoon when the mall was busy. - Service. Polite and efficient. Their staff who helped me didn't waste time. He was efficient. He knew what information he needed to look for on my old MacBook and iPhone to determine the trade-in value. I received max trade-in value for my items. To be fair, the trade-in value is going to depend per item, but it just goes to show how well I take care of my tech! Haha... I know it was the max trade-in value, because I used Apple's website beforehand to enter the general parameters to determine what a max trade-in value could be at the store. When the staffer, who was helping me, needed help, he was able to get that from another staffer who stayed with him until he was finished. Because I brought in 2 items, they gave me 1 gift card with the requisite value for each item. They then combined both values and put it on one gift card, which I appreciated. I definitely didn't want to keep track of 2 cards. They also gave me the choice of trading in my items for something new that day or putting it on a gift card for future use. They were helpful and informative. They answered all my questions. - Health and safety. During this time of the pandemic, I saw all their staffers wear a mask. No exceptions. I did see a few customers not wear masks, but we're also in the time where federal and state governments are beginning mask and/or vaccine requirements for businesses, as well. What made me more comfortable is that ALL staff were wearing masks. - Layout. Clean and open. The inside of the store looked clean and well-organized. Bright, spacious, and accommodating. Final Answer This seems like a good location to go to.

I  visited the Apple Store in Burlington, MA 7/20/26 to ask a few questions relative to my new…read moreApple watch. The service I received was abominable. The clerk did her best to make me feel like an idiot.    I simply walked out and swear that I shall never ever return to this store without an apology from them. I assume that reviews are read so I shall leave it here for them to respond.

Gia the store manager is a pompous and power wielding person who should be stripped of all of…read moremanagerial responsibilities ASAP. Lazy and unwilling to help a customer with a billing issue because she doesn't "want the hit to her stores profits." Her employee even said a Firstnet customer is not supposed to have activation fees. Selfish and not a company player. Go elsewhere. the store might be beautiful, but the staff is incompetent and doesn't care. When I told the sales associate I was going to be writing this review he laughed and said whatever our reviews are terrible anyway. They have got to be kidding me..... Should they just show people a map to Verizon or T-Mobile if this is what they consider "SERVICE."

I was in the xfinity store when the store manager from AT&T came in angrily asking to speak to a…read moremanager. He accused an Xfinity employee of calling his employees liars. He was very unprofessional. His issues should have been addressed privately instead of in front of a store full of customers. Xfinity employee handled the situation quickly and efficiently. I will continue to give them my business.

Leonardo was the gentleman who helped me, and then his lovely manager who helped him. They took…read morereally good care of me. I'm a shopkeeper. I own an independent health food store. I appreciate real customer service. I don't just mean smiling and saying "have a nice day." I mean, knowing your stuff. I mean, sending me down to the Apple Store to maybe buy a phone there because the Apple Store can help me with something you can't. I mean, letting me use your personal cell phone for some two-factor authentication. I did end up buying the phone there.

I had excellent service from one of the associates at the AT&T store. She was very patient and…read morehelped untangle many issues with my account after I had ordered a few new iPhone 17 Pro Max is due to their astonishing trade-in deal.

iPad took an unfortunate tumble and the screen cracked on the bottom... Went to Fix 'N Repair's…read morewebsite and reached out for a quote. The process was super easy; complete the form by selecting the repair option (more on that to come), what device you have, what is wrong with it, your contact information, and how you'd like to be contacted. The repair options are to either visit the store or a come-to-you service which is unique, convenient, and a great option that sets them apart from other companies. And the at your door service does not have any hidden or extra fees! They are very responsive and quick to get in touch once you submit the form. I reached out during business hours and got a response immediately! I really liked that they asked how to contact - via call, text, or email. I needed my iPad, 9th gen fixed. It was quoted at $119 (+tax). I opted for the come to you service. It said online they have a van and do the repairs that way, however they reached out to see if I was okay with a pick up/drop off instead. That made no difference to me. They were very communicative throughout the process. It was very easy to schedule an appointment and I was able to have them complete repairs the next day! They did a great job with the repair - it looks brand new and you can't tell that there was an accident in the first place! They also asked if I wanted to add a screen protector which I appreciated as I would prefer not to break my screen again. They charged $20 for the protector and application, which I thought was reasonable and worth it for me not to have to mess with putting it on myself. Since I had a case already, I did not need one but they sell cases and accessories too. I highly recommend checking out Fix 'N Repair if you are in Wakefield or surrounding towns. Again, it was super quick and easy, great service, and a job well done!!

Nice folks and convenient. I called around to a few places and their pricing was in the middle,…read moresomeone else was $35 more and someone else was $30 less to replace a battery in an old MacBook Pro. I ended up using them since they were convenient. The part was in the next day and they had the battery replaced quickly (laptop was available for pickup in less than a couple hours).

DO NOT EVEN think about going there ! They damaged my phone, and without even giving a quote…read moreasked me to pay $250 ! Luckily i was able to find a professional,honest,and reliable place ( mobile tech &expert in Arlington MA) and they daved my phone ! Thank me later !

They sold me an expensive Otterbox case for my iPhone 14. The box said for iPhone 13 but the guy…read moreconvinced me it was the same. But it's not, I had an Otterbox previously, you really cannot push the right button. I feel like I was mislead.

Great experience! I scheduled through my verizon app. Took in same day. Out in 2 hours, good as…read morenew. There is a Nero's coffee shop next door.

I have been here twice for phone repairs and have had good experiences overall both times…read more First time was a battery replacement a couple years ago, communicative and friendly staff, timely turn around, I did find out phone was ready when I called in to check rather than receiving a notification. I originally made an appointment through Verizon and then called the store and the store advised that Verizon doesn't actually communicate with them so best to call them directly. Second time was this week (new phone) for back cover replacement due to non-functional power button, again staff was very helpful and answered all my questions, they estimated 48 hours for repairs, I checked in a few hours before the 48 hour mark, got a nonspecific response, then a notification within the hour that the phone was ready. Overall good experiences and would highly recommend uBreakiFix for phone repairs as overall both experiences were positive and the work was completed in estimated time frame and no further issues with phone.