Josh at the store is the most unprofessional person and he is rude and unknowledgeable. He refused…read morehelp from his colleagues and he refused letting his colleagues to help us. I wish I could give this Verizon store zero stars. The manager was particularly rude and racist on his colleagues. Spent hours with Josh ended nothing. When we asked another staff at store for help, the manager came out and told us he can not help us and the manager sent us back to Josh. But Josh knew nothing about the business. We have to went to another Verizon store and have our phone port in within 20 minutes instead of 4 hours at Burlington store. So please avoid Burlington store if you can, go to reading store.

Decided to change my carrier and go with Verizon. Came to the Burlington mall and met with Jeffrey…read morethe specialist and can't say anything other than this man was amazing. Very friendly, very professional and helped get my lines situated and carried over from my existing carrier. Very little wait, and was very prompt to getting me in and out of the store with very little headache. Highly recommend coming to this Verizon store if you plan to change your carrier to Verizon.

T-mobile is my carrier, but I have a prepaid plan. Today I brought in a brand new unlocked Samsung…read mores26 Ultra to the store and they fixed a serious app configuration issue. I moved the SIM yesterday from the old to the new phone, but had App configuration issues. Tony figured it out in a few minutes after I spent yesterday evening watching youTube videos and being unsuccessful. The store was busy and I had to wait a few minutes, but it was well worth it. The staff was friendly. Thank you again, particularly Tony.

Many many years ago I love to visit my T Mobil at The Burlington Mall. They had a diverse and…read moreinclusive staffs. I felt at home going there and we were like friends but not any more. First, the newly appointed manager (he has been there many many years and I seldom go to him before for help for technical advice for my phone and the newer version when I changed my phone) does not welcome me to visit the store. He stood there when I seldom go in for technical help. When I did visit (I am a senior citizen and do need technical help at times)he stood at the otherside of the counter with his unwelcome stare and cold look tell me I am not welcome there then he talked down to me when I asked a question then he shows his staffs how much he knows. I guess when you have a store manager treats the faithful longtime T Mobil customer with cold stares what do you expect your staffs to treat T Mobil customers?

My phone was completely locked down. I called AT&T for help they were extremely rude. I raced on…read moremy lunch hour to the Apple store at the Burlington Mall. I wondered in with no appointment just frustration that I could even do a reset. There was a lovely lady that quickly asked if I needed any help. Her name was Deb and had just started at the store 3 days ago. In a minute she had my iPhone up and running. She took all the stress I was experiencing and relieved it in no time. I would highly recommend Deb as she was extremely attentive, understanding, kind and such an unexpected pleasant experience. The store should be grateful to have such a beautiful, special lady. A true asset. She was my angel today! Maria

I want to be clear that this review has nothing to do with the Apple Store or the team there. They…read morewere very courteous and professional and if this review was on their team, I would provide 5 stars and encourage consumers to continue to shop at this location if they want to work with Apple. This review is about Apple as a company. I've been a loyal Apple customer for over 15 years, across multiple devices and services. Recently, my 7-year-old child made several subscription purchases on my account in excess of $500. Apple denied a refund, strictly citing terms and conditions. While I understand that I am responsible for managing my child's access, and I have since addressed that, I find Apple's refusal to show any flexibility in this situation unacceptable, especially given the age of the child and my long-standing loyalty as a customer. This experience has seriously damaged my trust in Apple. As a result, I will be pursuing alternative companies and services and significantly reducing, if not completely ending my use of Apple products moving forward. Very disappointing from a company that claims to prioritize the customer experience.

Gia the store manager is a pompous and power wielding person who should be stripped of all of…read moremanagerial responsibilities ASAP. Lazy and unwilling to help a customer with a billing issue because she doesn't "want the hit to her stores profits." Her employee even said a Firstnet customer is not supposed to have activation fees. Selfish and not a company player. Go elsewhere. the store might be beautiful, but the staff is incompetent and doesn't care. When I told the sales associate I was going to be writing this review he laughed and said whatever our reviews are terrible anyway. They have got to be kidding me..... Should they just show people a map to Verizon or T-Mobile if this is what they consider "SERVICE."

I've been there a few times, and received very great service from Minh!…read more The last time there, I asked a billing communications question to a young person with black curly hair, and colored contacts. He had an incredible attitude problem, and talked down to me, and just told me to contact customer service. His next response was "I don't have a magic button that can fix that." When I told him I didn't understand he finally said, that they are just salespeople, and can't fix anything related to the billing communications (which a bunch of BS because other AT&T stores have helped me with more than just sales questions). The person should be fired for that attitude.

I had excellent service from one of the associates at the AT&T store. She was very patient and…read morehelped untangle many issues with my account after I had ordered a few new iPhone 17 Pro Max is due to their astonishing trade-in deal.

Poor customer service…read more The lady runs this store is rude & lied that she cannot help with this. Asked to try and she denied, since different store legitimately could not help & explained why. If you have issue with account then don't bother going here. If you buying a phone/service sure they won't be all over you.

Fix N Repair was able to repair my son's Xbox in just couple days. Reasonably priced and we were…read morethrilled that we avoided having to purchase a new one!

iPad took an unfortunate tumble and the screen cracked on the bottom... Went to Fix 'N Repair's…read morewebsite and reached out for a quote. The process was super easy; complete the form by selecting the repair option (more on that to come), what device you have, what is wrong with it, your contact information, and how you'd like to be contacted. The repair options are to either visit the store or a come-to-you service which is unique, convenient, and a great option that sets them apart from other companies. And the at your door service does not have any hidden or extra fees! They are very responsive and quick to get in touch once you submit the form. I reached out during business hours and got a response immediately! I really liked that they asked how to contact - via call, text, or email. I needed my iPad, 9th gen fixed. It was quoted at $119 (+tax). I opted for the come to you service. It said online they have a van and do the repairs that way, however they reached out to see if I was okay with a pick up/drop off instead. That made no difference to me. They were very communicative throughout the process. It was very easy to schedule an appointment and I was able to have them complete repairs the next day! They did a great job with the repair - it looks brand new and you can't tell that there was an accident in the first place! They also asked if I wanted to add a screen protector which I appreciated as I would prefer not to break my screen again. They charged $20 for the protector and application, which I thought was reasonable and worth it for me not to have to mess with putting it on myself. Since I had a case already, I did not need one but they sell cases and accessories too. I highly recommend checking out Fix 'N Repair if you are in Wakefield or surrounding towns. Again, it was super quick and easy, great service, and a job well done!!

My girlfriend and I walked in to the store to get a price for a front and back screen replacement…read more As we were still discussing about price to get a better understanding of what will need to be done, the technician took her phone, and started to take the screen apart without our consent . We had no choice but to let them continue the work. We walked out and agreed on a price. When we came back, he wants to charge us more than what we agreed on, and as we were trying to talk to him and get a better understanding, he started to raise his voice and get aggressive with us NEVER COMING BACK WORSE CUSTOMER SERVICE POOR COMMUNICATION SKILLS THEIVES SCAM

Should have read Yelp reviews first. I brought in a…read moreperfectly good Samsung Galaxy that had a very tired battery. They changed the battery and when I turned it on as I was walking out, I found it had a big black dot in the view. I went back to him, and then after another 20-minute wait I was told the screen was broken and i split the cost for his incompetence to replace it. Interesting that when I went back (after another 2 hour wait), he wanted to know my 4-digit passkey to unlock it. He didn't ask for this the first time i picked it up, and didn't realize until later why he did this. As the phone was unlocked the rest of the day, I didn't notice that when it did lock, the fingerprint function no longer works - and that's why he wanted to unlock it when I picked it up. He clearly knew it wouldn't work. In the end, the "new" battery he put in still discharges in a half-day, and so now I have the same phone that only unlocks with the 4-digit PIN, and still has a battery that only lasts about 10 hours. Good thing I went, huh? Incompetent AND low integrity. Wow, what a mix. Go on to another shop...

I have been here twice for phone repairs and have had good experiences overall both times…read more First time was a battery replacement a couple years ago, communicative and friendly staff, timely turn around, I did find out phone was ready when I called in to check rather than receiving a notification. I originally made an appointment through Verizon and then called the store and the store advised that Verizon doesn't actually communicate with them so best to call them directly. Second time was this week (new phone) for back cover replacement due to non-functional power button, again staff was very helpful and answered all my questions, they estimated 48 hours for repairs, I checked in a few hours before the 48 hour mark, got a nonspecific response, then a notification within the hour that the phone was ready. Overall good experiences and would highly recommend uBreakiFix for phone repairs as overall both experiences were positive and the work was completed in estimated time frame and no further issues with phone.

Very very slow and incompetent…read more I have now brought two different laptops into this place. In each case, they kept it for 3+ months then told me they were unable to repair it. Worse than useless.