Called XFINITY customer service on 1/3/2017 to log a complaint about spotty internet and cable service. 1. Waited on the phone for 40 minutes and was told I would be called back, never received the call. 2. Finally called back again and spoke with someone else who created a ticket to have a tech come out to diagnose issue. 3. Tech came by and saw that the original tech who set up the modem and DVR boxes hadn't screwed in the cables properly so the signal has been compromised from the beginning (2 years, supposed to be highest quality connectivity and has been on and off spotty) 4. Called in and asked for a credit and was told the cables not having been screwed in tightly enough was my fault and they wouldn't offer me more than 15 dollars. Terrible customer service, reps as well as supervisors have poor attitude. Only bright spot was the service tech who came out to residence, he was a bright guy and friendly/courteous. UPDATE** Just finally spoke with a supervisor and they did listen and rectify this, albeit after an inordinate amount of time wasted dealing with this. - Updated review from 1 star to 2 stars read more

I was Xfinity for two and a half years in my Boston apartment. While I started at the promotional rate of $40/month I was paying $95 at my second anniversary. Is the service improving that much to have affected a more than 100% increase? Also when I went to cancel my service due to a move, I first spoke with someone who was trying to push for me transferring my service to whoever was going to be taking over. That they would offer them a good rate of $65/month, $30 less than what I was spending. I was confused at first and then peeved that they'd have the audacity to try to both use me to help them get a better better rate with the new tenant and also tell me Id been paying at least $30 more than what I couldve been paying. I should've just hung in though because at least that guy seemed the least bit competent. The next agent I spoke with said I needed to wait 15 minutes on the line to cancel my service. When I questioned this, they told me that they need my consent throughout the process, and I reiterated that I gave them my consent, which is in all other world scenarios a one-time process. That they can cancel my service and follow up with an email confirming cancellation. She said as an alternative they can do this by email but it'll now take 3 days for me to receive a response. When I questioned the discrepancy between 15 minutes and 3 days, she couldnt give me a straight answer. I asked to speak to a manager and they asked why. I told them I didnt trust that my request was being taken seriously or that it would be fulfilled as requested, which was to remain online for the duration of the month. Turns out I was unfortunately right. They cancelled my service the same day, leaving me 14 days without internet. I wasn't going to call back after that. Abominable customer service. If you can avoid them, do. read more

I would give Xfinity zero stars if I could. I cancelled my service and was explicitly told by Xfinity that the account was closed and that I owed nothing. Despite that, I continue to receive bills. I have already spent my time contacting customer service and getting confirmation that there should be no balance, yet the billing continues. A customer should not have to repeatedly chase a company to make them honor a cancellation that their own representatives already confirmed. The most frustrating part is that I cannot rely on what Xfinity representatives tell me. If a representative confirms that my service is cancelled and my balance is $0, that should be the end of it. Instead, I am wasting more time dealing with charges for an account I was told was settled. This has been one of the worst customer service and billing experiences I have had with any company. If you cancel Xfinity, keep screenshots, confirmation numbers, chat transcripts, equipment return receipts, and every bill you receive afterward. Based on my experience, a verbal confirmation that everything is taken care of is clearly not enough. I will not use Xfinity again. read more

UPDATE: COMCAST MANAGED TO MAKE A TERRIBLE EXPERIENCE EVEN WORSE I wish I could say Comcast contacted me after my previous complaint and actually fixed the problem. They didn't. Instead, I received a call from a Comcast customer service "manager" who expressed plenty of concern and assured me they would work hard to resolve the issue--including restoring the service plan that Comcast admitted had been changed without my authorization. That was two weeks ago. What has Comcast accomplished since then? Absolutely nothing. So once again, I had to call THEM. And if you've ever tried getting an actual human being on the phone at Comcast, you know what an adventure that is. It took me approximately 15 minutes of battling Comcast's automated system and bots just to reach a living, breathing person. Then came another round of excuses, promises and Comcast doublespeak. I explained--AGAIN--that I simply wanted my previous plan restored. Remember, this is the plan Comcast acknowledged was removed without my authorization. Their answer? They can't give it back to me. But don't worry! Comcast has a "better" plan for me. Apparently, Comcast's definition of "better" is very different from mine. With their "better" plan, I lose channels I previously had. And to make this deal even more insulting, the price they're offering is a promotional rate. Once that promotional period ends, I could ultimately be paying more money for fewer channels. Brilliant. Let's recap: Comcast changes my service without my authorization. Comcast acknowledges the problem. A Comcast manager calls expressing concern and promises to work on fixing it. Two weeks pass. Nothing gets fixed. I call Comcast again. Comcast tells me they can't restore what I had. Then Comcast offers me a "better" plan where I get less service with the possibility of eventually paying more for it. You couldn't make this stuff up. I've been a Comcast customer for approximately 27 years. Think about that--27 YEARS. Over that time, I've paid this company thousands upon thousands of dollars. And this is how a long-term customer is treated. The most aggravating part isn't even the original mistake. Companies make mistakes. It's the endless cycle of apologies without solutions, promises without action, and "customer service" that forces the customer to repeatedly chase Comcast to fix a problem Comcast created in the first place. I'm tired of hearing how much Comcast "values" my business. Don't tell me you value me. Show me. After 27 years, I'm now actively looking for an alternative to Comcast. And if I find one that meets my needs, I'm gone. Not because another company lured me away. Because Comcast drove me away. Twenty-seven years of customer loyalty--and Comcast managed to turn it into this. All talk. No action. No accountability. DO BETTER, COMCAST. read more

THE WORST company to deal with. They are a monopoly and act like it. I have had internet issues fir the last 9 years. Nothing is ever fixed but the are johnny on the spot with my outeageous bill. I would give them a zero rating but it isn't available. read more

support your local provider, comcast takes advantage of you and provides no actual representatives for service calls. The high end plans perform badly and they scale down your plan/ increased my plan costs every year. They also don't let you see actual cost information from the website if you want to scale down your previous plan. They don't provide store contact information, require a in person visit to cancel and tack on additional charges for modems/ equipment. I'd add positives if there were any but it's a predatory company. 2026 folks... think about who you give your money too read more

Horrible customer service. Every time we come up to Cape Cod - our tv/cable doesn't work. Must call them to re boot. They push AI response. I called 3 times yesterday- agent was more concerned about having me change my cell phone carrier to xfinity. We pay over $200/month for basic channels. Told them channels were missing (they still are)- agent told me to Google & see if they were out in my area. NOT ACCEPTABLE. read more

Do not use this company for wifi or internet or cable. They steal money from you for equipment you never had. They send you the equipment, which is just a tower. I returned it to the store the day after I canceled my account. They are charging me for a box which, why would I need the box/modem, I had the tower, a smart tv and never had cable. What a crooked company. I pay $14 a month for internet with AT&T. I was paying $50 monthly with comcast and they increased my bill 50%. No thanks. What a crooked company stealing from their customers. Why would I keep equipment? Why would I only return 1 and not 2 if I had 2. Will never go back to them. read more

Xfinity is THE WORST!!! I would give negative one million stars if possible!! No local help...paying over $300 plus monthly for crap service!!! Waiting 3 days for internet to be fixed!!! An absolute joke!!! Im getting rid of it ...they should be ashamed of themselves!!! Every call goes to some place on the other side of the world!!! So wrong!!! Xfinity = CRAP read more

The worst Customer service I ever had. I spoke to a Live assistant to repay a Bill The check was lost . I was directed to A! link that asked Credit or checking account I chose checking account It asked for my information account Number & Routing number It took the information Then it asked to veriify the name on the account Then it went dead, Wash rinse repeat This time It said They do not accept payment by check UNLESS it was done permanently and could only be done on line I only wanted a 1 time Try again3 Finally got a Live person all they wanted to do was review my plan& sell me more, Tried #4 tried to add my bank on line, (I can cancel later. ) This time all kinds of links , password, Set up Plaid etc. Screw them I'm changing providers, Xfinity sucks! Prices are outrageous anyway read more

Non Existent Customer Service The product itself is good. Some of the practices and customer service are awful. I lost my entire Outlook address book as a result. Xfinity just sent me an email stating that my password had changed and that if it wasn't me that changed it, to call 1 800 New Delhi. So, I now can't access my email and I'm thinking I've been hacked. I log in to my Xfinity account to find that they've disabled my password and that I need to create a new one for security purposes, which I did. Now I have to reset my Microsoft account also as the two are tied together. Would it be too much to ask to send an email stating that it's time to reset your password for security purposes and please take the following steps? After calling 1 800 New Delhi and going through phone menu Hell, I'm now on hold with with an Xfinity rep waiting for assistance with changing my Outlook password. The assistant "Mary" is obviously speaking through an AI translator because I can hear people speaking in Hindi or Farsi which immediately changes to English, filters any accent and changes voice intonation which in and of itself is super irritating. While holding for an "email specialist", Mary is trying to upsell me on a different plan (seriously?!) 30:15 minutes later, AI translated email specialist, "Phil" picks up and is happy to help me change my Xfinity password.... Phil couldn't grasp what had happened and the fact hat I needed help with OUTLOOK, not XFINITY. Phil later mentioned that if I was having Outlook problems that I should call Outlook.... After some choice words, I hung up. I'll figure it out myself. Xfinity "customer service" is truly a joke and a waste of time. read more

Xfinity technician Tim Arruda came to my mom's house to do a repair service! Tim was very kind and very professional taking care of cable TV issues and spent time explaining things to my 93 year-old mom! He is excellent Xfinity very lucky to have him! read more

XFINITY - Xfinity employee, Tim Arruda, excellent technician and very kind to seniors! - Internet Service Providers Near Me

Xfinity consistently fails to provide good customer service by disregarding their customers concerns. I've made numerous attempts to speak with a rep that will address my bill increases, but all they do is aggressively push their mobile phone services, despite my clear indication of disinterest. This is very frustrating to the point I'm considering canceling all my services. read more

There "packages" seems questionable. Cell phone service and WiFi service, I have to go back and forth. No one person seems to know what the other charges ‍ read more

I've been having problems for the past few months with intermittent connection issues. I've had many phone calls and chats with various reps and NO ONE LISTENS TO ANYTHING THE CUSTOMER HAS TO SAY!! I told them repeatedly that something was wrong with their main line. I got ignored. They'd send a refresh signal to my device and call it a day. I finally was able to get a tech out her to look at it and they replace the line from the pole to my house amd left. Issues continued. I called again. Same tech came out and redid the wiring from the exterior of the house to the modem. The issue persisted. Called again. Now they sent out a senior tech to take a look. This tech said it's an issue at the pole and that many people in my area were having the same issue. There was something wrong with it. They called a bucket truck to come out to fix it. Still trying to fix it. I repeatedly tried to tell the csr's that the issue was at the pole, but they refused to listen and kept saying the issue was with my equipment, which was fairly brand new might I add. Xfinity's customer service is absolute trash and customer concerns are disregarded. The techs that come out are nice though and do listen. But the people on the phone's do not. read more

Worst phone provider. Customer service is non existing. 98% untrained and unprofessional. Any "promos" are only a bait and switch tactic. High prices for TV & internet. Many violations committed tword customers. DO NOT GET IN ANY CONTRACT WITH XFINITY. Any free "promos" are not free and cost time and money. read more

customer service is horrible! charges on bill do not match what I signed up for when at the store. repeated calls to customer service resulted in no answers. Changing back to T Mobile read more

They are the worst. Once you get on their service, it's hard to ever get someone to talk to. They just toss you to the chat service. If you complain to the chat agent, they will drop your call, and you will have to start over. Please use another service. Worst decision I've made in a while. One star from customers is not a lie. Not only do you have to pay attention to their billing. read more

I would rate zero if possible. I cancelled this overpriced plan last year and today just found out they sent a final bill which added cancellation fees to collections without ever notifying me. Now I suddenly owe a third of my paycheck to a phone company I haven't used in a year. All who run this company will eventually find a very hot home. read more

Our bill went up 8% in one month! We are senior citizens and cannot continue to pay these types of increases! We called Xfinity to see how we could lower our bill. We were on the phone for over 2 hours, transferred to 4 different people, could not get one of these people to answer our direct questions, got different quotes on the same services from these 4 people, and were told promotions change by the hour!!! After all this....the best that could be done was to reduce our monthly bill by $6! Also, we were lied to regarding our bill was guaranteed for 5 years. After 38 years its time to find a new provider! read more

Absolute worst service and if you can get service it's someone who cannot speak English. There's 5 numbers you can call but every one tells you to dial a number that's on your bill. And that number tells you the same thing when you call it. So frustrating and you can't reach a human to tear their throat out over the phone. read more

I would give negative stars if I could. Worst company ever. loyal customer for ten years. never made so much as a late payment and all we got in return was the worst customer service and constantly rising prices. They should be in jail. crooks. no accountability. switched to astound for same speed and tv for less than half the price. read more

XFINITY'S CUSTOMER SERVICE IS UNRESPONSIVE AND HORRIBLE! This is what happens when a company has a monopoly on "cable" television and internet service in an area! I live in Cambridge and I have been a subscriber first to Comcast, which then switched to become Xfinity, for over 30 years. I currently pay almost $200 monthly for Internet and only the basic television channels. I recently received an email stating that my 30 year old Comcast.net email account would be closed unless I logged into it. (It's still used by older contacts via forwarding to another email account.) I attempted to log into it and was directed to the Comcast Xfinity website to obtain an "access code". The website had no direct link to obtain such a code, and my efforts to navigate the on screen menus revealed no way to get a code. (I should mention that I am an experienced and savvy computer user.) After 30 minutes of this, I was able to reach a fast talking and heavily accented customer support representative who transferred me to another who transferred me to a third. This third representative informed me that my "free" email account had been terminated. Free? I pay Comcast/Xfinity almost $200 a month! The agent continued in difficult to understand heavily accented English asserting how generous this so-called free email address had been, but informed me that my email account had been closed and it was impossible to reactivate it. This seems to me to very probably an outright lie. In the end, I expressed my dissatisfaction as politely as I could manage. This issue is not the fault of the person I was speaking with, but rather with Xfinity management higher-ups. I won't "Punish the monkey and let the organ grinder go." (Mark Knopfler) I wish that I could say that this interaction with Xfinity is an isolated event, but every interaction I have had with Xfinity over the years has been at best minimally satisfactory and frequently terrible. This situation is an excellent example of what happens when a corporation is allowed to establish a monopoly for goods or services in a particular area. I WISH THAT STATE GOVERNMENT WOULD DO SOMETHING TO PUT AN END TO THE EXORBITANT FEES AND WRETCHED SERVICE PROVIDED BY XFINITY! read more

Goes down all the time. No more excuses. Google Fiber never goes down. Absolute trash service.

Once upon a time, Xfinity use to follow through and was reasonably priced. That time is long gone. Pathetic is the only word that comes to mind when dealing with them. They are lucky there is no competition for them to worry about. That's what happens when one company gets all the business and customers have no other choice. They need to do better, very frustrating to say the least. read more

The worst service! When you call the 800 number they do everything possible to avoid you speaking to a live person. They insist on sending you text messages to get help. For the amount of money they charge you for cable and internet a month $260 you'd think you'd receive better service but you don't. I don't know why I stay with a company since I was 18 for this BS! The first person who tried helping me had a rooster screaming beside him! Cmon! Do better! read more

Terrible customer service and service overall. I've spent hours talking to a computer and trying to get someone on the phone to register the new modem. Finally, when I got someone on the phone they said that I needed to go to physical location to register the new modem. I went to the local store and after 1 hour they said that it's all set and all i have to do is plug it in. It still doesn't work after being plugged in and Xfinity is saying that they don't see a modem plugged in. Now a few more hours on the phone to figure this out. it's the same brand and modem as the one we are replacing. I hope you fail as a company and I look forward to cancelling my service with your poopy company. read more

The absolute worst customer service. Called to see if they had a promotional price that matches my plan now for less money (tv, internet, phone). Long waits for info.First rep, difficult a bit to understand, told me as a long term customer she found a price about $37 lower than I pay now for past year but had to pass me on to someone else to sign up.Long hold and finally another rep also a bit difficult to understand. She did not find the $37 cheaper price, she found a price $10 more than I am paying. Thanks and hung up. Called again, got different person and a third different price again higher than mine. Took me 2 hours for the futile calls.Hung up, told her I would explore Astound. As an existing customer its virtually impossible to get a price on line, zero transparency!! Terrible, terrible customer service. Way beyond useless! read more

Customer service is the biggest waiste of time in my life of dealing with people over the phone. They outsource to India and I can't understand a word anyone says. I spoke to 3 different people and still could only make out 2 or 3 words after asking to repeat 10 times. Im canceling all my services today. The fact a billion dollar company has the nerve to outsource American jobs to save money is horrendous. They dont help you in the least and the amount of money you pay a month should provide an easier expierience. Their service is subpar at best for both internet and phone. I will never use them again for the rest of my life. Verizon is offering 5 yr gaurentee there will be zero increases in your bill, 100 gift card, a jbl boom box, a cheaper rate for higher speed internet thats more then double their speeds, unlimited data plans for cell phone services that far exceed xfinities quality the list could go on. They are the worst cable company on the planet. read more

i ordered comcast worst mistake ever thinga were going okay at first my internet went down trying to get someone is teribble didnt recoise my phone number or ziocode tried to get help no good finally terminated hassle endig sevice dont go to them you will suffer bad company should never be allowed to operate in this state read more

worst customer service ever! While their demeanor is professional, they never resolve your issues. Athena y make it near impossible to speak to an actual person. They want you to use the virtual assistant that can't really help you. Why am I calling you? Just for you to hang up the line and put me over to a virtual assistant? Secondly, beware of hidden charges that they will not refund you for. There are so many hidden charges that they try to justify. they are very money hungry. I've been with other phone and Internet providers and I have never gone through this kind of foolishness before. Do yourself a favor and do not go with Xfinity. You will regret it. read more

Absolutely the worst customer experience I could imagine. They have been completely incompent at updating account information after my ex moved out. I finally was able to cancel my service but have still been billed my monthly payment and I have been waiting three weeks now to get this issue resolved. No one ever reach out to me about the ticket that was created and I have had to take time (about an hour each call) to get a person on the phone and explain everything to them. Can barely understand the foreign employees. They advise me they will send a summary email and I never get anything. So far no refund, apparently it will take several days. read more

Xfinity increased prices by hundreds of dollars without warning, just because they feel they can. Their customer service is awful!!!!! It takes hours to actually get to speak with a live person, and when you do they do not speak my language and then have to transfer you another five times before someone can attempt to assist you, but you still get told that their computer system runs everything and they actually people that "work" for them can't assist you. Xfinity is terrible!!! read more

An Xfinity technician hooked our cables around the working water faucet and hose. I called immediately when I discovered this and wasn't taken seriously about how dangerous this was. I didn't receive a call back from the manager as I requested and no technician was sent. I had to call them back again and finally they are sending someone to fix it. It will be 6 days by the time they come. I can't believe we haven't been shocked or worse. Very disappointed in this careless work read more

XFINITY - Our cable wires were hooked around our working water faucet and hose. Extremely dangerous and wasn't taken seriously - Internet Service Providers Near Me

I'm giving one star for a recent visit from an Xfinity technician and followup customer service. We had internet reception issues. A technician came, nice guy, did some work, the problem persisted. Weeks later, two more technicians came, did some work, advised us to relocate the modem to a central spot. We did so and put it on a small shelf on the wall in the hallway that runs through our home. The problem still persisted. Called again. This time an unbelievably snide guy responded. He sneered at the new location for the modem, said, "Look where you put it!" with a derisive laugh. When I tried to explain what the previous technicians had said, he cut me off with, "I don't care what they said." A while later he asked me a computer-related question. I don't know much about computers and he laughed and sneered again when I didn't understand a term that he was using, The guy was arrogant, full of himself, and acted like he had been sent to interact with ignorant peasants. Got a call from an Xfinity rep after the visit, asking how it went. I told the rep (politely) that the technician who came was a rude jerk and explained why. The rep apologized, said I'd be getting a followup call from a manager. That never happened, I called back, left a message, got no reply to that either. Xfinity customer service is a real mixed bag, some nice people, some who are jerks, and iffy customer service. read more

Good lord I've never worked with a slimier bunch of grifters in my life. Blatant hidden fees, unexpected price hikes, poor quality service, there is nothing to recommend this service. They literally do not conform with their contract, and I would have to bring forth a lawsuit to get the service I have requested read more

I have had Comcast for 3 years and the service is HORRIBLE.Customer Service, online service. The areas I have moved have Comcast. This is monopoly. The money you pay for the lack of service is criminal. Judy V. read more

Worst customer services I have ever experienced. Lied numerous times about connecting me with a supervisor. Spoke to 12 agents over 6 hours and still was never helped or even given assistance read more

Xfinity,customer service and billing is absolutely deplorable and not acceptable in today's world in this country. If you are considering subscribing to Xfinity for television, please save yourself a lot of aggravation and money and go elsewhere. It is the absolute worst. I have been on the phone three or four times in the last month and each call has been in the area one hour. Their automated menu, make sure practically impossible to address particular problems. To get to speak to an agent is a Very difficult task. read more

cancelled my service in october 2023. was continued to be billed into 2024. when calling in february 2025 i was told i have an overdue balance. although i canned to cancel in october 2023, they continued to bill me to february 2024. customer service just kept transferring me and hanging up on me. you can understand my frustration to be dealing with in issues from 2023. useless employees read more