I visited the Apple Store at Market Street in Lynnfield to buy a very simple accessory, and the…read moreexperience was far more chaotic than it needed to be. Lack of Organization Three examples that stood out: 1. There was no clear process for directing customers when they walked in. 2. Multiple people were standing around unsure of where to go or who to check in with. 3. Employees seemed scattered, with no one consistently keeping track of waiting customers. It took too long to simply identify where the item was and paying for the accessory felt like it required multiple steps and multiple people. Overall, I usually expect smooth and efficient service from an Apple Store, but this visit missed that standard. The store felt disorganized, and getting basic help took far more effort than it should.

Matthew was beyond helpful!! So witty and kind, Apple is lucky to have him. He helped me find…read moreeverything I was looking for, even sold me on a brand new cable!

iPad took an unfortunate tumble and the screen cracked on the bottom... Went to Fix 'N Repair's…read morewebsite and reached out for a quote. The process was super easy; complete the form by selecting the repair option (more on that to come), what device you have, what is wrong with it, your contact information, and how you'd like to be contacted. The repair options are to either visit the store or a come-to-you service which is unique, convenient, and a great option that sets them apart from other companies. And the at your door service does not have any hidden or extra fees! They are very responsive and quick to get in touch once you submit the form. I reached out during business hours and got a response immediately! I really liked that they asked how to contact - via call, text, or email. I needed my iPad, 9th gen fixed. It was quoted at $119 (+tax). I opted for the come to you service. It said online they have a van and do the repairs that way, however they reached out to see if I was okay with a pick up/drop off instead. That made no difference to me. They were very communicative throughout the process. It was very easy to schedule an appointment and I was able to have them complete repairs the next day! They did a great job with the repair - it looks brand new and you can't tell that there was an accident in the first place! They also asked if I wanted to add a screen protector which I appreciated as I would prefer not to break my screen again. They charged $20 for the protector and application, which I thought was reasonable and worth it for me not to have to mess with putting it on myself. Since I had a case already, I did not need one but they sell cases and accessories too. I highly recommend checking out Fix 'N Repair if you are in Wakefield or surrounding towns. Again, it was super quick and easy, great service, and a job well done!!

Nice folks and convenient. I called around to a few places and their pricing was in the middle,…read moresomeone else was $35 more and someone else was $30 less to replace a battery in an old MacBook Pro. I ended up using them since they were convenient. The part was in the next day and they had the battery replaced quickly (laptop was available for pickup in less than a couple hours).

I had their repairing service a few years ago. It is wonderful…read more Girls operatiing the store are very experienced, and very nice. I trust them!

From the owner: The Phone Clinic is your one-stop shop for all your mobile needs. We offer a wide selection of…read moreunlocked iPhones and Samsung phones, as well as expert repairs with warranty. Our team of experienced technicians can fix any problem, from cracked screens to battery issues. Under new management in 2024, The Phone Clinic is committed to providing the best quality of service to its customers, and we invite you to visit us today.

I'm writing this review to let readers know how impressed I was with the assistance my husband and…read moreI received from Chris at this Verizon store. While we weren't purchasing one of the high end smart phones, Chris treated us as a valued customer. We were there to purchase a specific basic phone for my husband and have information transferred from his current phone to the new phone. Chris took the time with us on the phone we wanted, and then transferred the data for us. Thanks Chris! We appreciate you

Cathleen the nightmare store manager. Now, she would say that I called her nasty, which is why she…read morewas nasty. No Cathleen, you are nasty, unprofesional and an embarrassment to Verizon. She would not respect my 12 noon appt, she would not pull up my account when told MY Verizon app doesnt allow me to see my bill, she told me if I wanted the account pulled up she will have a team mate and that will be 45 minutes to one hour. I guess that was my penalty.She would not provide her full name, nor her managers name. Nightmare Cathleen. This store has some very nice salespeople. How that work with Cathleen is beyond me. If she treated a customer like she did me and worked for me I'd fire her on the spot. Wake up Verizon. Customer experience is part of what keeps customers ... and you're shrinking.

zuleika muy bien servicio gracias por todo me encanta trabajar con ella muy profesionalread more

Takes advantage of older customers that aren't tech savvy. My mother went to sign up for a plan and…read moreshe was offered a free tablet. The sales agent never told my mother he was adding an additional plan (data) onto her account or that a monthly data plan was a requirement to receive the tablet for "free". This is very unethical and we/everyone I know, will not be returning to this location.

Every one very kind and helpful. Nate was excellent!!! Nice smiles and happy. I went to buy a new…read moreinternet. Wow. All set up all I have to do is plug in and I'm good to go. Very easy.

Porsha is absolutely amazing! She helped my extended family upgrade their phones and went out of…read moreher way to make the transition as easy as possible. She's been extremely helpful and explained every question and concern we had.

I have been in this shop in Boston.I bought new phone. I told them that i don't understand english…read more And they take advantage of me and i paid for my phone and orther ipad which i didnt buy 6 months. My friends told me that its too much for you. You pay much money just for phone? I moved to California.Because i went to the shop here. I told about this there meneger. I want to explain that i didnt buy ipad. I just bought phone. She told me that you sign for ipad too. But no worry. I wll call you back. But she didnt. I try more time but not result. I dont know what to do. I am going to go to Boston on September and going fall to court. Because they take advatahe me, they use my language barrier. I cant belive that its happen with me in democratic country in USA. Because i have a lot of friends. They are so kind and friendly persons.

My daughter went into the Verizon store at the Lynnfield Market Place to buy a new phone. She's on…read moremy account but not an authorized user, which means she can't do anything without my PIN. This didn't stop the salesman who told her that he could change the PIN with her cell phone number. Not knowing any better she gave it to him and he changed my PIN. STRIKE ONE! He then proceeded to sell her an $800 phone. When it came time to sign the paperwork, he told her to forge my wife's name since she is the account holder. STRIKE TWO! I spoke with the store manager who was very sympathetic to the situation and apologized, but could not resolve the issue. After speaking with the Corporate Office for a week, I finally received a call from the district manager who told me that besides returning her old phone back to her (which they had for a week and already transferred all her data over to the new phone), all they could do for me was give me a discount on accessories. STRIKE THREE! Verizon needs to do a much better job training their sales staff and educate them on what's a sales tool and what's a criminal offense.

They were quick and efficient in repairing my cracked iPhone screen. It's like new. Great customer…read moreservice.

Discovered problem with phone not starting but ordering part was too expensive to be practical…read more Better to buy a new phone than repair.

STAY AWAY QUICK CASH SCAM SHOP!!! I went to this phone shop…read moreyesterday October 9, around 7pm, I asked the gentleman working the front if he could repair my IPhone 11 Pro cracked screen, we agreed to a price of $120 dollars, upon returning to get my phone I tried to unlock the phone with my Face ID which was no longer working? I mentioned this to him, his response was that "he hadn't seen the Face ID work before working on the phone" which meant "he couldn't do anything for me" I mentioned to him that I myself had experience handling electronics (IPhone 7s, IPhone XR) all of which I replaced screens for me and friends 2x, I suggested to him had he turned off the phone before replacing the screen? His response " I took the screen off then unplugged the battery" this answered my question for why the Face ID on my phone which was now no longer working. Prior to walking into this establishment my Face ID was indeed working, I've attached screen shots. Do not do business with this company I am certain they were trying to run a quick cash scam on me no doubt! They do not know what they are doing

Hi I want to the Accessory Depot store to get screen protectors on my Samsung Galaxy tab S8 ultra…read more14.6 screen 256GB 12GB and my Samsung Galaxy tab A8 10.5 screen 128GB 4GB. Great people very friendly. Got the screen protectors in two days. And they put them on for me. I would highly recommend the store and I'll go back if there's any problems with any of my other devices need to be fixed.