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Lowell, MA

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T-Mobile

3.7 (3 reviews)
Closed • 10:00 am - 8:00 pm

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3 years ago

Good deals for new customers getting new phone number and great selection of free phones

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4 years ago

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5 years ago

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People searched for Mobile Phones 222 times last month within 15 miles of this business.

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T-Mobile

T-Mobile

4.0(4 reviews)
1.7 mi
Virtual estimates
Shipping

After a hour and a half waiting on the phone for t-mobile representative... she couldn't verified…read moremy identify to set up my e-sim. I had already explained my 'broken' phone could not be turned on so I could not receive her text message to verified whatever code she is sending... T-Mobile as a company need to do better with the verification process for online services/calls. Why make customer set up two step authentication or code verification etc only to send them to the store with an photo id? Especially after waiting a hour and some minutes to get a representative on the phone?? Anyways, I digress. These poor reps at Bridge Street had me walking in 15mins before their store close. If I was them, I'd be annoyed but Wes greeted me and tried to help me. His partner was kind enough to keep trying to when the e-sim wouldn't registered or whatever it does through their system. I truly felt bad and shown up 15min prior to closing. But I was so annoyed with the service I had on the phone & I was without a phone for three days! They stay after store hour closed and they didn't rush me out. I kept apologizing yet they were nice about it and told me no worries. Thanks guys! It was much appreciated!

I'm a twenty-five year customer of TMobile. I put up with poor service and terrible reception for…read moreyears and gave the every opportunity to improve. I called to get some assistance to purchase a new IPhone with them to enhance my cell phone service. They said "NO", giving a switchover customer a better deal. Today I reviewed my bill which is over $100 too high. This had happened before. After I enlighten them to their mistakes again, I will look for a different carrier. I can't believe they have a customer service representative who barely speaks English..., I had difficulty understanding them. Right on par with a declining company. Good luck, I believe you will need it if they collect your phone bill.

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T-Mobile - mobilephones - Updated November 2026

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