We came in yesterday and switched our service. We had Moises take care of us and he was great!…read moreThere was three of us and We were asking him tons of questions and he answered all of them very calmly and never felt overwhelmed or annoyed. He switched us over and educated us on everything we needed to know. He was very calm cool and collected and we thought it was great! All of this while he stayed an hour later then he was supposed to and never once made us feel bad for it. We just wanted to say he was fantastic!! He definitely went above and beyond!

I was told we needed 5 g phones. They said free new phones with free wrist watches. Wrong phones…read morecame twice. Wrong watches came twice. They said send back. We did. Finally got correct phones. Never got correct watches, which they said was their fault. Now they too late. What terrible customer service. Give them a 0.

Matthew was beyond helpful!! So witty and kind, Apple is lucky to have him. He helped me find…read moreeverything I was looking for, even sold me on a brand new cable!

I visited the Apple Store at Market Street in Lynnfield to buy a very simple accessory, and the…read moreexperience was far more chaotic than it needed to be. Lack of Organization Three examples that stood out: 1. There was no clear process for directing customers when they walked in. 2. Multiple people were standing around unsure of where to go or who to check in with. 3. Employees seemed scattered, with no one consistently keeping track of waiting customers. It took too long to simply identify where the item was and paying for the accessory felt like it required multiple steps and multiple people. Overall, I usually expect smooth and efficient service from an Apple Store, but this visit missed that standard. The store felt disorganized, and getting basic help took far more effort than it should.

Came in to add a line the other day and upgrade my device. Jonathan was very helpful and had great…read morecustomer service! Super knowledgeable and very patient with explaining the price breakdowns and what I'll be charged month to month. Thank you again for all your help!!!

Mr. Bryant Bey-Perez was fantastic when I dealt with him today. He assisted me with transferring…read morefrom Verizon to T Mobile and it went as smooth as it can be. I highly recommend him!

Jesse was very very knowledgeable and helped us with some challenges by getting us a configuration…read morethat best matched our needs. If you want great support and good guidance ... ask for Jesse

went to replace a broken tv controller. Was told they had none, maybe would have some dropped off…read moreon a Monday, Wednesday ,or Friday but the phone system was down so I could not call. I was told to leave my number and they would call me. One week later and still no controller. I was also told streaming would be an option. What the hell kind of business is this. You provide cable but no available controllers.

My husband bought a new phone at the Beverly Plaza store and was very satisfied with the service…read more Shortly after, on his advice, I made an appointment with the same salesperson who turned out to be the store manager. He was outstanding. Very helpful and patient. Went above and beyond! The store is in good hands!!!

I had a terrible experience with this location. I told Luiz that I am on disability and need an…read moreinexpensive plan. I walked out with a high cost plan unknowingly until I received my bill. I put my trust in someone I shouldn't have. I am very disappointed. This store and the staff are dishonest and deceitful. I would not recommend a Verizon phone.

A couple of years ago I purchased an Apple laptop from Middleton Experimax and repairs were made to…read moreanother. Service was excellent and I posted positive comments. Last week I needed advice regarding one of my older laptops; I was also giving consideration to purchasing an IMac. After speaking with Henry, I bought a 27-in. IMac. Took it home, opened the box; there was a glitch. Details are not important; it was a minor miscommunication, mistakes happen. What is important to me is how a problem is resolved. Henry and I worked together to make it right. No waiting in line, no arguments, or "I'll get the manager". It was a simple, polite and professional business transaction. In the end, we shook hands. Though I did not buy another IMac that day, I will return again to Middleton Experimax in a few weeks to do so. Consumers have choices. On-line, big box, Amazon, the Apple Store etc. The above, sterile and impersonal and resolution can be difficult if a problem occurs. At Middleton Experimax you walk in and talk to the owner. My choices are based on relationships. Henry will listen (much better than I do) and work with you to meet your needs. Whether you are buying a box of screws, family gift, or computer, spend your money locally and support the businesses in your community. Middleton Experimax has earned my trust; it is not often I purchase a computer or need repairs, but when I do I will return to Experimax to work with Henry.

Amazing experience with Experimac in Middleton. Brought an old…read more Macbook in that had a corrupted solid state drive and within hours it was fixed. Great prices as well! Couldn't recommend them anymore!

Went here to help my mother in law get a new phone because the one she had was dropping calls…read moreconstantly. These guys were great! They are so helpful and found a phone that was just right for her, something with no bells & whistles but enough stuff that she can talk freely and simply. She had a free upgrade so didn't have to pay a dime for a new phone that she's happy with and that will work properly. The store itself also had all the newer model phones with great bundle packages to get you started with all the new technology. If I had Verizon myself I'd definitely shop this location! Thumbs up!

I'm writing this review to let readers know how impressed I was with the assistance my husband and…read moreI received from Chris at this Verizon store. While we weren't purchasing one of the high end smart phones, Chris treated us as a valued customer. We were there to purchase a specific basic phone for my husband and have information transferred from his current phone to the new phone. Chris took the time with us on the phone we wanted, and then transferred the data for us. Thanks Chris! We appreciate you