I had issues with my new iPhone that I purchased at the apple store. On multiple occasions Terrel,…read morewent above and beyond to help with my issue. He reminded me why I have been an ATT customer for a long time. Excellent customer service.

Went to this location to upgrade my iPhone and was told the only way to get the $700 promotion was…read moreto also sign up for their Wi-Fi service -- otherwise, I'd only receive $300 off. That didn't sound right, so I checked with two other AT&T stores, and both confirmed I qualified for the full $700 off without adding Wi-Fi. It's pretty clear the employee at the Market Street location was more focused on commission than being honest with customers. I would not recommend this store!

Marcus is so helpful and patient. Very knowledgeable! Very pleased with the service. He helped me…read morethrough a couple of very frustrating issues with patience of Job!

I had a terrible experience with Marcus Altman. I went to pick up A router that my husband had…read moreordered online. We were told to give a ticket number when we went to the store so that's what I did. I mentioned it a couple times because I thought that's what he needed and it would help him find the order.He then rudely told me that I had told him that three times. It kind of got my back up because all it needed was a simple explanation that he didn't need that number. He then started to accuse me of being rude to him so I apologized saying that I wasn't trying to be rude.He accepted my apology and I asked him if he'd like to apologize to me for being rude and he said no. Not really sure if he was having a bad day, but kind of put a bad taste in my mouth. What happened to good old-fashioned nice customer service?

Great experience! I scheduled through my verizon app. Took in same day. Out in 2 hours, good as…read morenew. There is a Nero's coffee shop next door.

I have been here twice for phone repairs and have had good experiences overall both times…read more First time was a battery replacement a couple years ago, communicative and friendly staff, timely turn around, I did find out phone was ready when I called in to check rather than receiving a notification. I originally made an appointment through Verizon and then called the store and the store advised that Verizon doesn't actually communicate with them so best to call them directly. Second time was this week (new phone) for back cover replacement due to non-functional power button, again staff was very helpful and answered all my questions, they estimated 48 hours for repairs, I checked in a few hours before the 48 hour mark, got a nonspecific response, then a notification within the hour that the phone was ready. Overall good experiences and would highly recommend uBreakiFix for phone repairs as overall both experiences were positive and the work was completed in estimated time frame and no further issues with phone.

The service here is superb. Every time I walk in I am greeted right away with a friendly smile. It…read morefeels good to know that the staff here is always ready to assist in whatever issue I may be having. Cesar is a great employee and his smile is very captivating. Brittany is such a sweetheart and quick to answer any and all questions. Whenever it does get busy there is a TV screen which they usually have channels rotating-always something good on! Conveniently located in the Beachmont/ Suffolk downs area right in the plaza of revere, you also have the dollar store, a shoe store (forgot the name!), target, Stop & Shop, and a Wendy's. So if you ever need to wait a long time you have options of going to these places while you wait. I choose this store because of their service. I love the way the staff treats their customers, and that says a lot about their business.B

I had to print something and couldn't find anywhere to do it in the area. I walked into this store…read moreas a last hope and was pleasantly surprised by how helpful they were. The man I spoke with had nothing to gain, but was kind enough to help out. He even showed me how to pair my phone to a printer over wifi which was pretty neat. I know this review is unrelated to their products. I felt the need to write this because kindness in customer service is often secondary to the bottom line, but that was not the case here.

Wondering customer service. the employees are super helpful, they helped me pick out a phone a…read moreservice that fit my needs with ease. i wanted an unlocked phone within my price range and they were able to help me with my affordabilty. i certainly can't be any happier having to deal with such patient and knowledgeable people. I highly recommend Boost Mobile here at this location. thank you soo much guys, you rock!

Outstanding they did a great job fixing my glass on my cell phone . Brought it in at 1005 and it as…read morefinished within 35 mins. they even put a screen saver on the glass so it won't crack. also very polite .

I have a 1965 Zenith Circle of sound that needed a little repair. The wheel was dragging and it…read moreneeded to be cleaned. I brought it to Salem HiFi and the man that owns it has horrible customer service. I was explaining what I "think" was wrong and he basically told me me he was the professional not me. I was supposed to get it back in a week. Three weeks went by and when I called him to see if it's ready, he became angry and said hurry up and pick it up. He fixed the the dragging problem but broke the arm stand and it now sounds like it has a loud humming sound and heavy bass. he charged me $100. I will never go back to him, or will I ever recommend him to anyone.

I brought my record player here he said he would fix it and get back to mein a couple days. two…read moreweeks went by i called him he said that he had the wrong part delivered and the correct part is not available. I said I'd like to come pick up my record player he said OK I would have to charge you the shipping fee for the part that I ordered. I went to pick up my record player he refused to give it to me without me paying him for the shipping of the wrong part. I called the Salem police and explained that he is extorting me the police officer agreed but it being a civil matter there was nothing he could really do about it. In the end I paid him $10 to get my record player back which is textbook extortion. Do not go here.

Went to pick up a new battery I ordered for my car and they offered to install it right there with…read moreno appointment. 15 minutes later I drove out of there. I will never go anywhere else for my car batteries or light bulb needs. I couldn't be happier. Al W.

Brought in my Dept 56 retired Snowglows and they got them working again with a battery issue. The…read moreentire staff was excellent & helpful