Mr. Bryant Bey-Perez was fantastic when I dealt with him today. He assisted me with transferring from Verizon to T Mobile and it went as smooth as it can be. I highly recommend him! read more

After spending three hours on the phone with T-Mobile, getting told 4 different things, they finally told us that they could not help us and we had to go into a store. We went to T-Mobile in the north shore mall (lower). There, we had the pleasure of working with Xio. She apologized for the long wait time, and took us even though they were closing soon. Xio say with us and made sure to answer any and all questions we had. She got us the best deal we could get. Xio stayed with us 1 hour PAST the time they closed. After having such a bad experience over the phone, Xio was a breathe of fresh air. She was friendly, personable, and really makes sure her customers are getting what they need and more. I will only be going to this T-Mobile from now on solely because of Xio. read more

I cannot say enough about the great employees at this T-Mobile store at the North Shore Mall. We walked in and switched our service through the Apple Store, of course there was an issue so we decided to head to a T-Mobile store. Luckily Dan was working....took care of everything! He really knows his stuff and as far as I'm concerned went above and beyond to make sure he took care of everything. Even made a call to customer service and stayed a little later than he was suppose to just to make sure my daughter's transfer went smoothly to her new iPhone. Now that's customer service!! Now they've got me as a customer for life...I know if I have an issue I can walk in to the store and see Dan or anyone else there and I know I'm going to be talking to a competent person that knows what they are doing and will help get it straightened out. read more

If there was a Yelp for phone providers, I would be making this post there instead of here. When it comes to professionalism I am very sensitive to what is said and how things are handled so here's my experience. Around the end of February I planned to switch from Verizon to T-mobile and my decision was very cautious seeing I've been with Verizom for almost a decade. I remember going to this T-mobile location with many questions all of which were answered attentively and with reassurance. No salesman gimmicks or marketing tricks were employed when giving me a break down of my bill and how it would be each month. I would point out one specific employee, but this team of people have continously helped educate me in the T-mobile policies and solidify me as a loyal customer whether it was returns, explaining purchases and leases or simply sharing intresting promotions and events. I have had typically an all around 100% with experience with T-mobile since signing up so if you plan to switch carriers, or have any questions on your account then I'd advise you take your business here. read more

The employees here are great. They will take the time to talk to you, work with you and ensure you have a great experience. They will even stay late if they have to. Always have a great attitude. This location is just a kiosk, it should be a full store; giving these people more room to be comfortable. If you have a problem, are a new customer or new a new device, they will help. Also their staff is on the same page with corporate. Believe me, I called the 800 number too many times to keep track of. read more

So this review is about Tmobile in Salem which I don't even see up here yet. Adriano and tmobile are complete ID*OTS listen my dad got their service and they registered it under someone elses social security number and name. He has been paying the bill and noticed something was wrong so he went to where he got it and the guy faxed all his info and copies of his ID....they did NOTHING. He has it on auto pay so he just thought it was fixed. Cut to months later he tries to change plans and they tell him he has to find the person...out of 350 MILLION US people. So they tell him he's a liar and the account is not associated with him so who the f*ck is he paying ON !!!!!! I was going to change to tmobile I would never in my life. RETRAIN UR GD EMPLOYEES read more