We came here about 30mins after opening. We were number 11 in line to be assisted. No worries…read morebecause our schedule was clear. We came in to transfer a phone line from Verizon to xfinity. We had all information needed. Louis assisted us and was fantastic. He communicated every step of the way. I felt bad because he had to get help with our unique situation. Again no worries as he was doing his best and was really great. Finally we realized we need to unlock the phone number. Once that was done everything was smooth sailing. Thank you Louis. Overall the store was open and bright. Lots of space and seating which was nice. I'd recommend that they label a section of where individuals with appointments can sit/wait and a section labelled for walk-ins. You could see that some folks were frustrated because it seemed like others were 'jumping the line' and all the other staff could say is they have an appointment. It would be easier for everyone.

Worst and most degrading experience I've ever had anywhere. John, our service rep at the Danvers…read moreMA Xfinity location, barely let us speak before his nasty attitude emerged. Very accusatory and refused to even hear anything we said. Belligerently Told us that if we wanted to lower our bill that we'd have to give up services. Tried to bulldoze us & when that wouldn't work claimed that we were trying to tell him his job refusing to speak to us further. It would be nice if we could complain to Xfinity about this but it seems that most people who work for them have the same set of ignorant skills.

I'm writing this review to let readers know how impressed I was with the assistance my husband and…read moreI received from Chris at this Verizon store. While we weren't purchasing one of the high end smart phones, Chris treated us as a valued customer. We were there to purchase a specific basic phone for my husband and have information transferred from his current phone to the new phone. Chris took the time with us on the phone we wanted, and then transferred the data for us. Thanks Chris! We appreciate you

Cathleen the nightmare store manager. Now, she would say that I called her nasty, which is why she…read morewas nasty. No Cathleen, you are nasty, unprofesional and an embarrassment to Verizon. She would not respect my 12 noon appt, she would not pull up my account when told MY Verizon app doesnt allow me to see my bill, she told me if I wanted the account pulled up she will have a team mate and that will be 45 minutes to one hour. I guess that was my penalty.She would not provide her full name, nor her managers name. Nightmare Cathleen. This store has some very nice salespeople. How that work with Cathleen is beyond me. If she treated a customer like she did me and worked for me I'd fire her on the spot. Wake up Verizon. Customer experience is part of what keeps customers ... and you're shrinking.

Needs some improvements on not being the slowest phone store in the world. Wasted my break from…read morework being stuck behind the family of four seemingly having a conversation with the only person working there.

I had quite the experience yesterday. I usually do not yelp. But this must be known. A girl named…read moreShanon with one "n" was not very attentive to the fact that I was the only person in her line. No smile. No greeting. She was very much into fixing a cell phone which I believed to be her own and literally told me, hold on I'm just working on something while I sat for 5 minutes before she even asked how she could help me. I tried to be assertive but kind, and was still all smiles and pleasant about the fact that she probably should have taken care of me and worked on the phone after, as I'm sure customer service is priority and as I said, I think she was fixing her own phone. She seemed a bit distant. She went to the back room to get a replacement SIM for me and I guess hit her hand on a table and was talking about it with me however dropping F bombs left and right, even calling herself out like, "and now I'm swearing in front of customers". I understand that people have hard days and bring it to work with them, but I've never had to wait so long for SUCH an easy thing to take care of. Well, just now I'm putting the SIM in a temp phone, AND IT DOESN'T WORK. I'm not even sure she registered it properly. I spent $25 dollars and i"m NOT very happy right now.

After seeing the other reviews I can tell this companies business model is to buy junk sell it as a…read moregood equipment and then charge you again when you come back because its not working 2 months later. I purchased a laptop and it stopped working 2 months later. I brought it back and they told me the motherboard was junk. They wanted me to pay over $200 tell me the computer I just bought was junk 2 months after I bought it. Buyer beware.

I wrote a poor review of Scott six years ago, He has now posted that it was a fake review and that…read moreI'd never been in his shop. It was a miserable experience that I'd long forgotten about but it certainly did happen. This is not to say that people can't change and perhaps they've gotten better but posting that it never happened as a way to deflect a bad review doesn't seem right.

I contacted Sylvia Electrical because of the good reviews here on Yelp, and I'm happy to report…read morethey're all true. I had managed to blow out an outlet in my kitchen by plugging a microwave and toaster oven into it and using them at the same time (duh); had tested the GFI outlet; had checked the circuit breakers. Gave up & called Sylvia. Right before the electrician, Stan, showed up, I decided to check the circuit panel again and saw that one had been tripped--it was mislabeled also to what it led to. This solved the problem, but Stan double-checked the GFI to make sure it was working properly as well as checking the circuit breaker. He didn't up-sell me on a new GFI (mine was oldish but fine) and he didn't even charge me for his time. I can't tell you how much I appreciate these guys, and I'll use them again. PS, I also appreciated that Sylvia contacted me and kept me apprised via text, which is primarily how I communicate these days....

Had them update my service to 200 Amps. They did it in two separate panels. Since then I have…read morenothing but issues with too much load on one panel vs another. Already had two other electricians come out and tell me the service upgrade was horrible and should have never been done like this. Also did the electrical for an addition we did. Same thing the other electricians said there was no thought in how they wired it/separated it and set up the switches. DO NOT USE STEVE OR HIS COMPANY. TERRIBLE.

Not to be relied on. Great sales pitch in the beginning, but follow-up support is non existent. I…read morehad to fix everything with Dish, Vonage and Xfinity myself.

Agape Media is a terrible company. They signed my parents up for Direct TV and charges $10 a month…read morefor a "Concierge" fee of some sort. The invoice says that it will never end. And sadly this is true. My parents went back to Xfinity over a year ago and he still sends email with an Agape Media Solutions Recurring Invoice $9.99 I have asked that they be no longer charged but it never ends. I do not believe he is actually collecting the $9.99 because I had them get new Credit Cards. Although I am not sure about this. My concern is that someday he will continue to add up this unpaid charge and try to put a lien on their property even though they have not been a customer for well over a year. I am close to going to the Attorney General to report Elder Fraud. I would stay away from this company or any company this Derek person is related to. Seems like he may have a criminal history regarding voter fraud after a Google Search.

My wife works from home and relies on the computer for her work. Xfinity was called for a problem…read more They came but did not fix the problem. We continue to have issues and they don't fix it. We need more customers to raise hell and get the system fixed and get what we pay for. I wish we could get what we paid for.

Customer service does not exist. The sales rep that sold me my new inch television told me to just…read morecall him if there was a price drop except you can't call the store. I ordered apple pods and they delivered them to the wrong address. I've been hung up on more times than I can count.

Talked into buying a lg 48 inch tv it is the worst tv ever have to keep cycling power on and offread more