Amazing experience with Experimac in Middleton. Brought an old Macbook in that had a corrupted solid state drive and within hours it was fixed. Great prices as well! Couldn't recommend them anymore! read more

A couple of years ago I purchased an Apple laptop from Middleton Experimax and repairs were made to another. Service was excellent and I posted positive comments. Last week I needed advice regarding one of my older laptops; I was also giving consideration to purchasing an IMac. After speaking with Henry, I bought a 27-in. IMac. Took it home, opened the box; there was a glitch. Details are not important; it was a minor miscommunication, mistakes happen. What is important to me is how a problem is resolved. Henry and I worked together to make it right. No waiting in line, no arguments, or "I'll get the manager". It was a simple, polite and professional business transaction. In the end, we shook hands. Though I did not buy another IMac that day, I will return again to Middleton Experimax in a few weeks to do so. Consumers have choices. On-line, big box, Amazon, the Apple Store etc. The above, sterile and impersonal and resolution can be difficult if a problem occurs. At Middleton Experimax you walk in and talk to the owner. My choices are based on relationships. Henry will listen (much better than I do) and work with you to meet your needs. Whether you are buying a box of screws, family gift, or computer, spend your money locally and support the businesses in your community. Middleton Experimax has earned my trust; it is not often I purchase a computer or need repairs, but when I do I will return to Experimax to work with Henry. read more

Yikes, I wish I could give a better review but I had some issues. On the plus side, the turnaround time was excellent and staff was pleasant. I had an Mac freeze up on me because of a faulty OS update. I was told it had to be wiped and the OS reinstalled. Although they were able to revive the Mac, a key folder was not recovered that contained important info for work. Before the wipe, I called and alerted them to the fact that these files are the ones I crucially needed and they assured me they were safe. Then they got deleted. I lost all the files, along with app preferences and other data that I am still working to set up again properly. It's been sort of a nightmare. In hindsight, I found out all the data I lost was in the User Library folder, which other repair places have told me was most definitely a main folder that should be archived before wiping a computer. I had a backup of my machine but it was manually configured ages ago and didn't catch this folder. To add insult to injury, they double charged our credit card. They did fix it as soon as we discovered it and apologized. And they forgot to return the power cord with our Mac, so had to make an extra trip out to retrieve it. read more

Experimac has a reputation for excellent service. It has never let me down I discovered Experimac a few years ago. Henry is extremely knowledgeable and patient. I was having a problem with my old MacBook Pro, 10 years old. Henry had a great price on a 2017 refurbished and gave me a great price on it plus extended warranty. Experimac always stands by its products that what I like about this business. Thank you Henry! read more

They were very helpful and fast with replacing my screen and suggesting a better case. Also, I plan to get Apple support there now instead of the Apple store. read more

Henry and the team are amazing! They have help me with my laptop tremendously. I couldn't have asked for a better customer service experience! read more

As a college student, it is recommended for you to have a laptop. It's a necessity. But what happens once your laptop damages and your warranty has expired? I'll tell you what: you go to Experimac. For one, the pricing is very fair and affordable. Normally, most places ask for an arm and a leg. Secondly, they are very honest. They'll discuss the issue and give you the right advice; whether they offer to fix the device entirely or recommend for you to get a new one. (They sell pre-owned Mac computer). Lastly, they're VERY hard workers. They make enough time to work with each customer's devices and they'll get them to you as fast as possible. So please, take my recommendation and go to Experimac, you won't be disappointed. read more

Needed battery replacement for my old iPhone so I called them for info. The tech said he could do it today. Quick and easy job at a reasonable price and everything went smoothly. read more

I had an old MacBook that constantly gave me those time consuming pinwheels and was beginning to crash. With a photo presentation for our senior group fastly approaching, I desperately needed to keep either this Mac or my photos alive. With the help of Henry and David, my photos were transferred to another macbook similar to my own but with much more memory. The price was for this MacBook was good, their service was excellent and their knowledge was priceless. I highly recommend their company for Mac product repairs and if anyone is in the market for an upgraded Mac or iPad, they have some really good deals. By the way, my presentation was perfect because my Mac ran smoothly. HS Middleton read more

I had an excellent experience with the customer service from Henry and Drew and with the products purchased at Experimac. I brought in my older Macbook pro that was running very slowly and they said it was probably the hard drive. I had them replace it and the computer ran better than ever before and the price was very reasonable. I also purchased a used Macbook from them and when I decided I wanted to have a smaller and lighter model they allowed me to exchange it. Henry and Drew take the time to explain everything to you clearly, and make sure everything is working as it should. read more

Great experience with the guys at Experimac! I got a refurbished iMac for a fraction of what I would have paid at the apple store. Henry, Drew and the other guys were so patient teaching me how to use the computer (I'm a PC guy so I was clueless). A few weeks later I messed something up and the guys helped me out fixing it. End of the day they actually care about their customer. So much better service at Experimac than at an Apple store. Nice to see a small business compete with the big guys and provide a much higher level of service. Well done!! read more

I had my iPhone battery replaced and it was a very positive experience. Only took about 30 minutes and my phone is now like new. The price was fair or the same as other quotes. I highly recommend Experimax for iPhone repairs. read more

I went to Experimac's in Middleton to buy a computer. Henry was very helpful in explaining everything to me and very patient as well. The computer wasn't exactly what I wanted so I brought it back to Henry. He was very gracious and patient with me I returned the computer with no problem at all. Henry gave me a full refund. I highly recommend henry and Experimac for all your computer or cell phone needs. Thank you again Henry for all your patience with me and I do hope to see you soon. sincerely Janis read more

I broke my screen on my new iPhone (very badly - you could see the inside of the phone) and was worried the phone was out of commission completely. Experimax came to the rescue. They were super helpful over the phone and once in the store, they fixed my screen and checked the phone all for a low price of $70. They used quality parts and were super fast. They said it would be ready in an hour and it was ready in half the time. I got my phone back in brand new condition and I was so grateful. These guys are the place to go for iPhones and macs. Thank you Experimax!!! read more

First I want to thank Drew for all his help! I just had my macbook pro repaired here, they went above and beyond!! I had a dead disc drive. They explained all of the options I had. They also recovered all the data on my old drive. They transfer the data to my new drive without any issues!! Did I tell you that my mac sat broken for over two years? Yes if you love your mac, then by all means have them repair it for you! PS ask for Drew!!!!! I cant Thank them enough!!! read more

Fast, friendly and professional help at Experimax! Drew explained all my options then fixed my computer quickly!

Nice and quick MacAir battery change for a reasonable price, GREAT alternative to the Apple Store.

I was extremely happy with my experience using this company. My desktop computer was not working properly and was very slow downloading most data. I was ready to scrap the computer and buy a new Mac Desktop Computer. I dealt with Drew, at the Experimac store and he offered to test my computer and determined that a simple memory upgrade was all that was needed. The machine is working great now and I saved lots of money. I also, bought a used Mac laptop from them and it is working out great. I would highly recommend this company to anybody that needs a Mac replacement or repairs to their current computer. read more

As a sysadmin who was looking for an affordable and powerful Mac, I found this shop on craigslist and highly recommend going here and will be buying from them again. The prices are more then fair and the quality is great for 5-10 year old products.There workers are smart, knowledgeable and friendly. They give you a 90 day warranty with your purchase and the only fault I had after building the Mac was the screen hinge had more flex then I would have liked, I called and brought it in the next day and they repaired it on the spot free of charge. This customer service is top notch in my opinion. They also include a great keyboard cover to keep the screen from getting your fingerprints all over it. Overall I paid a quarter of what a new MacBook is going for today and this is just as powerful if not more then the new Mac air with the ports! read more

I had a pretty good relationship with Experimax and Henry worked with me on a few issues I have had over the years with my iphone and also a former iMac I owned. Unfortunately I can no longer give a good review or recommendation here. The recent work I had done in my 2019 iMac was a SSD drive upgrade and I also maxed out my memory at the same time. This is the only time the machine has been opened up for service since I bought it. I can say the drive and memory are working well, but 6 months after having this done the glass screen is falling apart from the computer and I found out that the microphone was blocked over with the adhesive. I am unable to make a video call from my machine because no one can hear me. When I reached out to Experimax the responses I have gotten were to blame me as the customer as far as the seal coming apart and they did not address that they had not cut away a hole in the adhesive tape in order allow the microphone to work properly. I would have appreciated them working with me to honor the fact that this was not sealed properly. It would be hard to trust going forward with any more work here after this experience. Maybe this was an anomaly or fluke case but I especially did not appreciate the way I was treated. read more