My Outlook account wasn't working, I couldn't fix it on my own and I was desperate for help. Dropped off my laptop at 8:45 and had it back by 2:00...Problem solved! Always prompt and thorough service with the Digital Docs. Thank you Stephen. read more

The quality of repairs is excellent. He is very reasonably priced as well. When I spilled something on my laptop I had to buy a new one. He downloaded all my information for me !! read more

I recently worked with Stephen at Digital Docs and, bottom line, his work was superior to any other IT services firm. He works hard and provides excellent service and value. I highly recommend Digital Docs! read more

The owner was so rude to my 78 year old mother when she asked for help with a simple question. He did not explain what he had done to fix her computer problems and then expected her to pay him $100. When she asked for more clarity he threatened to call the police. She left shaking. DON'T GO HERE. This man in unwell and is taking it out on his elderly customers. read more

WOW....Cannot believe the review from Dr. O....My daughter has done business with them for some time now and referred me to them last week. I called on a Sunday, left a message and they returned my call at 7am on Monday morning. I brought my laptop in on Monday as the LED was gone and my 8 year old laptop was running poorly. I also needed a new battery. He couldn't have been more accomodating and saved me lots of money by suggesting I forego the new battery as I always use it plugged in at my desk. He also had a used LED that he installed, cleaned and tuned up my laptop. It is now running like it used to and the cost was equivalent to a night out for dinner! Oh, and I had it back in less than 24 hours! I have been telling everyone I know about the amazing customer service, the quality of the workmanship and even more importantly, the honesty of the owner....he could have made a lot more money by telling me I would have to have a new screen and a new battery. If you need service, go to The Digital Docs...you will not be sorry! Thank you and you can expect more business from me! read more

I went there to have a small electronics job done as I live close by. The woman working the front counter was super helpful and friendly. Sadly the issue was with the owner. He was rude, grumpy and abrupt. He begrudgingly quoted me 5 times what I inevitably paid to have it fixed at The Tech Center at the Liberty Tree Mall, while I waited. I wouldn't go back to Digital Docs again. It was a such a poor experience that I felt the need to post it. read more

I had a nightmare experience with my laptop. I was very frustrated and upset about the state of things. Justin agreed to fix the problems for me within three days. I really needed my machine back, but agreed. The next morning he called to say it was done and back to normal. Thanks for the great service! read more

Stephen at Digital Docs kept a confirmed lemon 2016 Dell Inspiron running long past expectations. Last week the laptop finally died beyond resurrection = the lithium battery melted down - literally melted down - of all the annoying Windows 10 pop up messages you would think "battery seizing temp alert, power off now" might be a noteworthy addition. So i bought a new laptop within hours and Lee worked with me to help ensure that Stephen re-loaded the backed up desktop, files, apps, etc. They called me when i got back to my desk for a remote session to tweak some settings and were thoughtful about following up and ensuring i was good to go. Near seamless transfer to the new laptop (knock wood, i bought another Dell ....) Terrific local asset and really good member of our community. Thank you Digital Docs ! read more

Pompous, impatient and rude are some of the adjectives to describe this company. Did not get the job done and would not listen to reason. Quintessential bad customer service. Clearly think they are the smartest people in the room and do not have the patience for us little people. Do not recommend them. read more

Our 7 year old Lenovo laptop crashed. For $200 Digital Docs totally restored it. Working great. Would highly recommend.

Had the Docs install a new hard drive and double my memory, all for a very good price!! Now I have basically a new, lightening-fast laptop!! Thrilled!! read more

My daughter's Mac book Pro had an unfortunate encounter with a glass of wine. She wanted me to get her photos off her hard drive and I needed a hard drive enclosure. None of the major stores had then in the stores and I would have had to order one on line. I called two other Marblehead computer repair stores. One was busy and the other said take it to the Apple Store. Digital Docs said that they could sell me a hard disk enclosure. the price was very reasonable. They were efficient, helpful and a very nice company with whom to do business. read more

I commute from Salem to Marblehead daily and for some reason "forget" to bring my laptop power adapter on occasion. That happened this AM and I called The Digital Docs. Steven hooked me up with the right adapter in about 1 minute for 10bucks. Now I can leave one at home and one in the office. Thank you!!!! read more

My hard drive crashed,it was my third time at this business for service.. i was told by the owner and the office manager the job would be $300.00(quote)"AT THE MOST".(unquote)..so when i had spoken to them 4 or 5 times over a day and a half and nothing else was ever said about the price and i went to pick it up i was handed a bill for $441.00...when i questioned the amount and what they had both quoted me the owner came out of the back in a rage, totally snapped, swore and screamed at me...i paid the full amount and left in complete shock at the way i had been spoken too...they tried to apologize, but i was so upset! He sent me a card a couple days later apologizing with a 100.00 bill(still not the full overcharged amount)...unfortunately you just can't undo some things...i would drive to Connecticut to get my computer serviced before i'd ever go back there again :( read more

What a life saver!!!!! What are the odds of having both your internal and external hard drives both crash at the same time.Well mine did on my Mac and I lost my iPhoto library which contained some 13000 pictures. I brought my mac to the mac genius bar and they were unable to retrieve my iPhoto library. A friend of mine told me about Digital Docs in Marblehead, I called them and spoke with Steve the owner who was very courteous to me and explained my dilemma. Steve said that he thought he might be able to recover my lost iPhoto data. Not only did he recover all 13000 photos but he did it in such a quick time always keeping me informed via e-mail as to the status of my repair. Thank you so much Steve for saving my life Lol. I would highly recommend anyone with computer problems to give Digital Docs a try their prices are so reasonable and they conduct themselves in a very professional manner. read more

I have used the digital docs three times and will never go there again. Every time I have been into the shop I have been made to feel like I was in the way and not a valued customer. The owner Stephen has a very rude demeanor and even hung up on me once when I expressed that I was annoyed that he had charged me for service without first giving me a quote for the work. Very disappointing. read more

I wish I had read Dr. O's review before we brought our computer here. Our experience was very similar with the exception that we did voice our concerns. And it did make a difference. It made everything much, much, worse. read more

I was having trouble getting a wireless connection on our third floor. Steve from the The Digital Docs came over and put a Belkin device in the wall. My wireless is great. For great service that rocks...call steve at the Digital Docs. read more

Digital Doc has come through for me in the toughest computer repair situations, near and far. I greatly appreciate the continued assistance, even after the services are through. Thanks for your help! read more

Anything but a Doc! Awful Diagnosis of issue, didn't fix anything and charged me for their time without yielding result. Brought it to nearby competitor and actually fixed it for half price. Boooo to Digital Docs!!!!! read more

I bought 3 machines from Digital Docs. They helped me pick out the right machines for my needs. My one and only problem was handled properly and quickly. I found them knowledgable and extremely helpful. I have and will continue to recommend them to friends and family. Larry G. read more