I recently got a new GPU and was trying to get my PC to work but the CPU light was on. I tried everything I know but nothing worked. I then took my PC to another shop and they said my CPU was fried because of lack of thermal paste. Thanks Andy . Please learn how to apply thermal paste read more

Update: I spilled a coffee with cream and sugar on my MacBook. I assumed that it was toast, but these guys performed a miracle and bought it back to life.I cant say enough on the staff. Easy to deal with and honest......... read more

I have used Salem Techsperts quite a few times for my old MacBook and a Toshiba laptop. They always correctly diagnose the problem and get it fixed. Prices are reasonable and I've always been happy doing business with them! read more

If you're reading this, you've got a computer, right? And if you're looking for a computer repair shop, then join the club: ALL computers require attention. THIS IS THE PLACE TO TAKE YOUR COMPUTER. Andy knows what he's doing, and he can explain what he knows. You'll actually understand his explanation! He relieved me of a "vintage" tablet and sold me a refurbished laptop that perfectly suits my needs. I'd sat on this decision-making for years because I'm bewildered at BestBuy and I don't speak the language of Apple Store sales staff. Enough said. Salem Techsperts is a FIND! Don't be put off by the Subway location, besides, Subway sandwiches are delicious. Plentiful parking. read more

I had a work deadline and suddenly my MacBook Air died - couldn't be charged. I'm new to the area so turned to local online chat sites to find help. All positive reviews pointed to Techsperts. Was greeted by Lupe and Andy in their weird little business space within a Subway and ten minutes later, my laptop was totally examined and the culprit discovered. Fortunately, I needed a new charger cable not god forbid, a new laptop. Andy even helped me with my iPhone, explaining why calls were dropping out. It would have been $15 for the whole visit but I splurged and purchased an extra long charger cable for a whopping $25. Both guys are friendly, knowledgeable, and efficient, so why would I go anywhere else from now on? I'm talking to you, Apple Store! read more

Techsperts: Still the Best! Andy has been nurturing my MacBook Pro to Andy since 2017. Several years ago, when it was Andy and his father, I wrote another glowing review. Today it's Andy and Lupe. Whatever your device - iPhone, Android, PC, Mac, laptop, or tablet - you will get an honest evaluation, a reasonable price, and prompt service. Don't replace an old or quirky device before having Andy or Lupe take a look. What I have spent on my Mac since it's been under Andy's care is half the price of a brand-new MacBook. I rest my case! read more

I brought two of my wife's Macbooks to them over the years and they always did a good gob at a fair price. The other day I brought my PC Laptop (broken screen). They quoted me $140 to replace the screen (which was reasonable). Since I had already purchased a replacement, I asked how much to just take my data (files/photos) off and put them on an external hard drive I brought with me. They quoted me $80; again reasonable. I left the laptop and hard drive with them. They contacted me three hours later(!) and said it was all-set and would be $20 because it didn't take as long as they thought. Who does that?! These guys do. I'm a lifelong customer now. read more

Friendly and very smart owner. Glad to have had my laptop issue taken care of by him.

the port on my iPhone 8 plus wasn't working--I couldn't get it to charge. Since I really don't feel like spending $800+ for new iPhone or transferring almost 30,000 songs to it (plus all of the other content), I was hoping it could be repaired quickly and hopefully not too expensively. That was exactly the case here. A few people on a facebook group suggested I try here and I'm glad I did. The port was dirty so Andy cleaned it out and it's as good as new. My phone was fixed in under half an hour and the price was very reasonable. Highly recommended. read more

The service was EXTREMELY WONDERFUL!! Andy took a catastrophe and turned it into a delightful experience where he took a problem the Apple store said was unfixable and snap! HE FIXED IT!!! I was so relieved and grateful and it was efficient and very reasonable!! I highly recommend this jewel of a place and am so grateful that it exists!!!! Keep it front of mind and avoid getting ripped off at the Store!!!! He also fixed my iPhone screen in a super brief amount of time and for such a reasonable price!! Andy is phenomenal! read more

Had a really great experience with Andy. He was easy to work with and worked really quickly to retrieve my data off a dead Surface. I was treated poorly by another tech support shop on the North Shore and Andy was honest with me, which I truly appreciated. I will recommend Techsperts to anyone that needs a computer repair! read more

First visited in December 2017 for a cracked screen. This weekend my screen quit working and I walked in asking for help. Walked out 1/2 hour later. Lifetime Warranty- no charge. And a new screen. It doesn't get better than this. read more

I rarely post reviews, but when great service meets great value meets a very nice owner, I have to make sure people know to bring their business. I admit I was skeptical going into a Subway for cell phone repair, but honestly, this is the best cellphone repair service I have ever had. read more

Andy and his team did an excellent job replacing the broken screen on my iPhone 8. same day service less than an hour and a great attitude, the warranty he gives with the repair and his knowledge seal the deal, I would choose his business first over the Apple store every time. Very helpful and knowledgeable. read more

My first two interactions with Techperts were so positive that we brought my wife's iMac to him for an upgrade to the hardware. Our experience is simply that Andy is knowledgeable, highly professional, courteous and exceptionally pleasant. It also helps that his location is very convenient for us. We have found our technical expert and we could not be happier with our choice. read more

I had a good experience here. After shopping around I decided to come here because it offered me the best price for the service. I was pleased with how well they kept me updated throughout the process. I even needed to return an item which was hassle free. I will be a repeat customer. read more

Friendly, quick, affordable. Replaced battery and charging port on my iphone 6s in under 2 hours. Also replaced the mesh over the speaker and microphone for no extra cost. Very friendly service. Would highly recommend. read more

A few months ago, I purchased my laptop from Andy at Salem Techsperts. My old one died and he had a "used-like new" lenovo I purchased from him. Andy is so knowledgeable and professional that I felt comfortable buying a computer from him. Today I was in a panic about my Turbo Tax returns as I was experiencing difficulty electronically transmitting my returns. Thinking it may be something with my 'new laptop', Andy was kind to assist and walk me through various scenarios. It ended up we needed to uninstall and reinstall the Turbo Tax program again --- nothing with the computer. I appreciated his patience, kindness, and smarts. Thank you! read more

Excellent service. Andy listened carefully to my issues with my MacBook and rapidly diagnosed the problem. He offered me a solution at a very fair price and gave an estimate of completion time. When he later ran into another problem with the machine he offered a reasonable solution to that too. After a short delay, I had my machine back in excellent working order at a price slightly lower than his original estimate.. A very pleasant experience. read more

Can speak highly enough of Andy. Always helpful, super responsive, good quality, honest work. I don't have tech issues often, but when I do, I won't trust anyone else at this point. read more

I went in pretty late in the evening for a screen replacement on my iphone 5. The gentlemen working (the proprietor, I presume) was most personable and very helpful, diagnosing a different problem with a faulty sensor and pulling the part off a spare phone he kept in the back. So far so good. He also told me my battery needed replacing and showed me a a warning on the phone saying it would throttle performance or something of that sort. Two months on, the new battery is on the fritz, swolen like a balloon, to the point that the screen was pushed out of the metal frame! I took it to another place and they said it was a low quality after market battery. It pains me to write such a poor review because I liked the shop, but the results were dissappointing, and that's what counts most! read more

I am 68. Whenever I get any technical glitches, my children give me instructions on how to fix it. I never listen. By the time I figure out how to accomplish the steps they have recommended I am frustrated. Instead I just do as I did today. I go to see Andy. I was concerned with the pop ups and the speed of a 2 year old HP. It took Andy about 30-45 minutes to fix both. The price he charged was too low in my estimation. I gave him 150% of what he asked. I paid him $30 rather than the $20 for which he asked. I mention this only to demonstrate the distinct customer service Andy delivers. read more

This is just ABSOLUTELY the kind of place we all need. In the old days, we pretty much needed a terrific mechanic, doctor, and dentist. Now we need someone we can bring our damaged tech to -- who will solve our problems and do it in a way that doesn't take forever and kill our bank balance in the process. Andy became -- in a single afternoon -- not only my go-to guy, but an absolutely prized resource. He is the real deal. read more

Very rarely am I surprised by vendors anymore. I typically am waiting to get nickeled and dimed' once I drop off something for repair or maintenance. Add to that some sort of attitude plus a substandard service. That COULD NOT be further from the case at Salem Techsperts. They listen to what I wanted done, they fixed my laptop for a very fair price, and I will be back for any other phone or IT needs I run into. Excellent experience! read more

Super nice guy who is a wiz at repairing computers. Couldn't be happier!

My son tried to replace his video card while his computer was on. These guys were able to keep it from getting recycled.

If you have a computer problem or if, like mine, it seems dead and hopeless, look no further! Andy from Techsperts brought our computer back from the dead when no one else (Geeksquad) could! Their customer service is impeccable. Andy is incredibly helpful and friendly. I give them the absolute highest recommendation and I will be telling everyone I know about them! read more

Andy did a great job cleaning up my laptop and getting it to work better than new. He identified problems, gave me options, and delivered what he said he would do. The work was done on a timely basis and completed in a very professional manner, all for a reasonable charge. I would definitely go back to Andy with other computer or phone problems in the future. read more

My iPhone's battery was losing power at a rapid rate. None of the recommended fixes worked. I figured it was time for a new battery so I took my phone to Salem Techsperts. They replaced the battery in a matter of minutes at a very reasonable price. Extremely pleasant and professional. I can't recommend them highly enough. read more

Great, friendly, quick, savvy tech service. A quick call found Andy could fix my laptop. Brought it in and a few hours later he brought it back to life at reasonable price. Told him I would give six stars if I could. read more

My screen went dead on my galaxy s6 and after going to multiple Verizon stores. Freedom Communications sent me here. As soon as he saw the phone, he was able to tell me that the phone was stuck in a "boot loop" and all I needed was a new screen. NOW... WHY DIDN'T ANYONE AT VERIZON TELL ME THIS?!?!? Meanwhile I already had put in a claim for the new phone from insurance. In the meantime, he ordered a new screen for which I paid for and then when it came in, went straight to work. Unfortunately for me, someone along the line factory reset my entire phone and I lost everything so it wasn't worth the screen in comparison to the insurance phone. And Andy tried EVERYTHING and I mean EVERYTHING he could to get all my information back... When the result was given to me, not only did he show and explain what he did and how. But he refunded me everything I paid for since it didn't benefit me! I can't say enough good things about him, and one you meet him... I can GUARANTEE you won't either!!! read more

Had a great experience here! I came in because my iphone screen was cracked and they replaced the screen in under an hour. I also mentioned that I'd been having issues with my headphone jack and the repair guy gave me a discount to replace that as well since I was getting 2 services done at once. Would definitely recommend to a friend! read more