David was great. My mom had a laptop that the screen bezel needed to be repaired. He ordered the…read morepart for me and the work done was very good quality. The cost was less than half of what the geek squad wanted. David was very knowledgeable and professional. I would not hesitate to recommend him, or use him again.

From the owner: Computer & laptop repair. **FREE estimates** Data recovery, virus/malware removal. Printer/scanner,…read moreremote support. Identity theft prevention specialists. Microsoft Windows and MacOS systems. Over 25+ years of experience. **We speak Spanish/Portuguese**

I recently got a new GPU and was trying to get my PC to work but the CPU light was on. I tried…read moreeverything I know but nothing worked. I then took my PC to another shop and they said my CPU was fried because of lack of thermal paste. Thanks Andy . Please learn how to apply thermal paste

Update: I spilled a coffee with cream and sugar on my MacBook. I assumed that it was toast, but…read morethese guys performed a miracle and bought it back to life.I cant say enough on the staff. Easy to deal with and honest.........

Wish we had NEVER gotten involved with the Computer Doctor! We have had problem after problem with…read morethe computer we got from him-constantly losing info, calling him with problems and issues. Our printer stopped working after 1 month-after several messages to him, he told us it was a piece of junk-so why did he sell it to us? Constantly calling, and when I do get him, he gets very defensive and belligerent, acting as if issues are my fault. He hasn't returned my last two calls so we've given up calling him. He is insistent that icons are on my computer that just aren't there, and gets upset with me when I try to explain they're not. We've wasted well over $1200 on a computer, printer, and repairs. When I mention his name at Staples, I was told he was a quack. Really regret dealing with him. Do NOT recommend.

I called Ron Elkin to inquire about a possible home visit. We spoke twice on the phone as he was…read moredriving. He offered a few suggestions, just about all of which I had tried before and none of which helped at all. In the end, he told me that it did not sound as if he could help with this problem. There was no discussion of charges for the discussion. Neither did he ask me for contact information such as an address. A couple of days later, the mail brought a bill from him for his time. He added no value and did not pretend to. The transaction fails the basic business principles of being forthcoming and above board.

Fast friendly & knowledgeable. Had 2 laptops & a PC worked on - great work…read more Best Buy wanted 200 to just look one laptop, brought it here he fixed the problem in seconds & no charge!! Reasonable rates - customer for life.

We brought my husband's persnickety pc in to be repaired. Mike was friendly and helpful. He got it…read morefixed quick and for a great price. We highly recommend.

My elderly father got caught up in an online scam that left his laptop full of malware. I own a…read moresoftware development company and I'm very technical. I wanted to find someone who was actually technically qualified to handle this, and I have. I had thought about going the Best Buy or Geek Squad route, but I've had mixed results with both over the years, and honestly I didn't want to make my parents drive somewhere to drop off the laptop, just to have to drive there again to get it another day. They're quite elderly and I needed someone who could just go to them. When I called KC Technologies I immediately spoke with Kael, the technician that would be helping my parents. I liked that I was speaking directly with Kael because I was able to explain the details of what had happened without a call service or some kind of dispatcher trying to recreate the information. He walked me through their process for cleaning and securing the laptop, which in my opinion was comprehensive, and assured me that they had handled this exact type of situation many times. quickly arranged a same-day, in-home visit for a very reasonable flat fee.. He went out to my parents' house in the evening, so I didn't hear anything else about this until the next day. My parents talked about Kael for days afterward. That might not sound like a big deal, but my parents are not exactly known for handing out compliments. They said he was kind, patient, easy to talk to, and that he explained everything he was doing in a way they could actually follow. He never made them feel embarrassed or foolish about how they ended up in the situation, which meant a lot. Kael also didn't just fix the one laptop he came for. When he assessed the situation, he took it upon himself to check the two other computers in the house, found malware and hidden files on those as well, cleaned everything up, and set my parents up with software to help protect them going forward. My dad offered to pay him more for checking the other computers, and he refused to accept it. Perhaps I'm getting cynical in my old age, but I'm not impressed by much these days. That said, I'm extremely impressed by this company and specifically this technician. These folks were professional, thorough, and genuinely kind. As parents get older, the internet becomes a minefield and it's really hard to find someone local who will show up at their door, treat them with respect, and actually solve the problem. KC Technologies did all of that. I'd recommend them without hesitation and would definitely use them again.

Fantastic customer service! Had our Medical practice up and…read morerunning in 40 min. after arriving on site. If you have an issue with your pc contact KC Technologies! You'll be glad you did!

I really enjoyed walking into this store. I felt like I was in a gamers museum because of the old…read morediscontinued consoles displayed on the wall. If you're looking for old game cartridges, I recommend you stop by.

This spot is a little tight but it has a lot of ol' school merch. Against the wall there were a…read morebunch of consoles or their boxes from back in the day. Neo Geo,Atari,Dreamcast,Turbo Grafx 16,Nintendo,etc. That was pretty cool. They also had tons of video games for those consoles. This store def put me down memory lane.

Ok , I find this funny that in their company history, this company says it has "the mission of…read moreputting the customer back into customer service." I received VERY POOR customer service from the Salem store when I went in to buy some memory for my computer. The stick of memory in question was used. I asked what the warranty on it was and the response was "Warranty ?? There is no warranty on used memory, there is no way of testing it." I found that attitude dismissive as well as inaccurate. He offered a much more expensive alternative that was new but, A- I needed memory then and there and B- The new stuff was much more expensive and only was warrantied through the manufacturer, in other words I would have to take up any coverage issues through the manufacturer and not WCC. This guy also made me feel very uncomfortable. I wanted to browse a bit but I was getting the distinct feeling he was wanting me out of the store. I managed a computer shop in Peabody for over 5 years. I ran the front AND the back. I know it can be difficult if you're needing to return to PC on the bench, but if I had a browsing customer I would find other things to do out front while they browsed. As far as his statement of there being no way to test memory, that is total BS. We tested memory by putting a computer through several tasks (defrag, virus scan, running several concurrent apps, etc) and observing for abnormal behavior and I know that Macena Systems had a machine that apparently tested memory for problems. (I don't know exactly how this worked) We also put used (recovered from dead systems) memory into refurbished systems that we sold. Most of the time, if the memory was bad, it would show up when we loaded the operating system, Windows. I will never darken their doorstep again. After the very first time I went there when they had newly opened, a man behind the counter had such bad B.O. I nearly choked. Should have taken that as an omen

Had a bad experience with Staples' Easy Tech team, after running a diagnostic, they tried to sell…read moreme hardware I didn't need, while ignoring a potentially hazardous malfunction. After following some better advice from a friend I found Witch City Computers. My only regret is not having known about them sooner, it would have saved me $70. Witch City effectively diagnosed the problem, offered a competent solution with a reasonable cost estimate and fixed my computer within hours of dropping it off. Fast, effective, efficient and honest.

N E Computer Techs is the best computer service business on the North Shore. Kyle and Kym are…read morefriendly and easy to work with. They are more than willing to accommodate your needs. I found them to be very reliable and honest. Price was reasonable with super fast turn-around time. I wouldn't hesitate for one moment to use them again for all my computer and electronic needs. And they make house calls!

Thanks for your help with our awesome website and for getting our domain back in action- 5 stars!…read more-Brodie's Team

I was helped today by Klodi and the service was awesome! First I walked in thinking I was going to…read morehave to buy a new phone because my phone was pretty torqued up. He looked at it for a minute and said we can fix this. It was a complex job to fix the home button and the screen ribbon, but he was able to get it all working like new. I would recommend this shop to anyone, they are honest, fast, and do good work. Thanks again!

Yesterday, I went to the store to have a look at my IPhone 12. They assessed very quickly that it…read morecould not be fixed due to an extensive water damage. They were honest to suggest to get a new phone or it will bring more and more issues later. They are professional and very friendly. I will definitely go back to get a new phone case and protector.