Ron does not have a business storefront. He operates out of a cigar store in Danvers MA. I dropped off a laptop, a cord, a PC, a screen, and a keyboard in July 2015. I even took an iphone pic of the equipment. My daughter was with me.
Ron passed on my "job" to a computer tech somewhere. It was summer, and I was traveling. I could not get through to Ron on the phone, but decided summer brings on it's delays. By August, I finally received a text from his computer tech that the pics & photos were removed from the PC and placed on the laptop and that the laptop was now working, a virus had been removed. I kept calling The Computer Doctor for pick up.
Finally, at the end of August, he asked if I would like to meet him at an exit off the highway, and he would give me the computer. I said "no", he could at least deliver my computers to my house as advertised. He came by the next day (a Sunday), and gave me by computer through the window of his truck. He did not get out. I was sick, and not thinking clearly. I gave him a check. I asked about the PC, he told me he didn't realize I still wanted this "old equipment." That it was sitting in a pile of computer cast offs. I went back inside, and gave this some thought.I called him back to ask if there had been a battery in the laptop, He called the tech who confirmed he had worked on the laptop with just a cord I called my daughter to see what she remembered. She confirmed there had been no battery. But she also reminded me that all my personal information had been on this PC, and that she would like to use the keyboard and screen. I tried to get my equipment back.
I called The Computer Doctor and found that he had "blocked" my phone. I used both of the numbers he listed for his business, blocked on both. Keeping or not keeping my computer equipment is not a decision he has the right to make. I doubt he even knows where my PC, keyboard, or screen are at this point.
Nor was my laptop repair permanent. Within a week, it reverted to its previous blue screen state. I have been so busy at work, that I haven't had time to deal with this individual. I plan to report this interaction to The Better Business Bureau.
There is similar complaint on Yelp from another North Shore customer about The Computer Doctor keeping a computer after the customer decided not to go through with a repair. This customer reported to The Better Business Bureau and the issue was resolved.
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