Terrific service at a great price! I needed a new battery…read morefor my 2013 Macbook. The Apple Store does not repair units as elderly as mine, and they recommended a "certified Apple repair center" in Allston. I called them, and they told me it would take 2-3 business days AFTER they receive my computer (so obviously, they won't order the part until my computer is physically in their hands) and it would be $299. I called Orromac: $250 and they could get it back to me in 24 hours. So I dropped it off at 5:45pm yesterday. Osama called me at noon to tell me it was ready. It started up like a charm. So MUCH faster turnaround at $50 less. I am surprised other reviewers found this proprietor to be unfriendly. He could not have been nicer. Oh, and the screen hasn't been this clean since the day I bought it.

Osama is my new Genius Bar. Never going to or trusting Apple again. Apple repairs and customer…read moreservice aren't what they used to be, post Steve Jobs, post-pandemic. Highly recommend.

Michael is amazing. We have 5 computers. Over the years he has successfully brought computers back…read moreto life. He has never disappointed us. Everyone that I have sent to Michael has been thrilled with him too. We highly recommend him. Pat and Ken Davis

Someone else already used the term "miracle worker", so I'll have to come up with something else…read more I have a Chuwi HiPad 11 Plus. It is one of the few Android tablets with a 4 x 3 aspect ratio...just like an iPad and perfect for reading letter-size PDFs. I managed to mangle the charging port. (Note to self: If you're inserting a charging cable, at an angle, and it resists, don't keep pushing!) All the wires were bent, rendering it unrepairable. It would have to be replaced. I asked ChatGPT for places that might be able to replace it. I got a list and and went down them one-by-one. No luck. They couldn't get the part, etc. Michael's wasn't even on the list! One of the places that was on the list is Fix 'n' Repair in Watertown. They couldn't handle it, but "there's a computer repair place around the corner. Maybe they could do something.." That's what brought me to Michael's. Whoever was manning the store looked at it and pronounced: they could get the part, but there was a little ding in the bezel. He was concerned that the screen might crack. If I knew the risks, it would be $95. An unbranded 4 by 3 tablet would cost about $200. He thought I'd be better off with a new tablet. But, then, I'd have this "potentially" fixable tablet sitting around mocking me. I left, leaning towards a new tablet. But, the next day I went back with a proposition: Don't order any parts. Try removing the screen. If it cracked, I'd pay whatever he thought was fair. If it didn't, we'd proceed with the repair. It didn't, but there was one small spot on the left edge that showed up blue on a black screen. It wasn't noticeable on a white green screen. He would proceed. What we thought might take a week or two (getting parts and repair) was done over the weekend. I couldn't be happier!

This venerable little computer store dates back to before the internet and mainstream suppliers of…read morecomputer tech. They may seem sleepy, but if you come in with some requirements, they can connect you with a qualitu solution. Help: What's up with the positive reviews bring sidelined.

Always a great resource - for years and years. They know what they are doing without a doubt.read more

A quick update to my previous review: the short-term fix that Jim did for me 17 months ago (!!!!)…read morewas estimated to last a couple of months, so I bought a new laptop at that time and waited for things to slow down again before having him transfer the data to the new one for me. My old laptop just kept on going and I just left the new laptop in its box, tucked away in a closet. When the time came to finally go with the new one, I dropped both off with Jim and it was finished the next day. Call Jim with whatever computer issue(s) you are having!!!

Jim can be hard to get hold of, but he really knows his stuff. He gets to the bottom of complicated…read moreproblems very quickly, is a good teacher, and has a very sympathetic and reassuring manner. By far the best computer guru I have run into.

I run a sign company and as much as I know about my computer program I don't know everything about…read morecomputers them selves. I have used Bay State IT for about 5 years for everything from File back-up and retrieval to updates and new computer set-ups. He has a crew of knowledgable guys that have been able to fix and or assist in keeping my business running. It seems that things in the computer field change so quickly that a call to Bay State IT is needed to keep me up to date. Positive: Timely, efficient, knowledgable, easy to speak with and most importantly...within budget.

Sean at Bay State IT has bailed me out numerous times. Our family has a business with 20 or so…read morecomputers, mix of Mac and PC and a server, all different ages. Sean and his team keep us up and running so we can focus on what we do well. We know have a great back up plan and even back up offsite to our house. This is great when a harddrive goes down late at night and we have it saved elsewhere. Bay State keeps our server up and running and efficient. The best part is their patience and ultra quick response, they show up on time and fix it right every time.

I'm by no means a frequent reviewer on Yelp and I've come out of a 4 year hibernation to write this…read morereview. I would give 0 stars if I could based on the rudeness and lack of professionalism of the front desk person Amy. Although I think that Michael the tech guy is friendly, his lack of communication has brought me to this point. Beginning in December 2020, my laptop camera which was under warranty by Lenovo stopped working. The exact error was that "was not found" leading me to believe it was a hardware problem. I saw the great reviews for Terminal Exchange Systems and decided to contact them to fix it. I dropped off my laptop to Michael and it was fixed the next week. Michael diagnosed it as a software issue. Then, a few days later, it stopped working AGAIN. This time, after he remotely accessed my computer, Michael decided that it WAS a hardware issue and said he would order the part for me and I could come in when it arrived since fixing it would only take about an hour so so. After that point, you can see our email communication in the photos that I've attached. Dec. 4th - Michael told me in writing that he was going to process the warranty claim and would follow up when the order arrived Dec. 16th - I email him asking for an update, no response. I don't push further since the holidays are coming up. January 4th - I email him asking for an update, no response. January 13th - I finally call Terminal and get a response from Amy. She says that they're no longer taking hardware issues and says that I can call Lenovo. I call her back and ask for help because my device is now no longer covered by Lenovo and said that it was terrible customer service that no one bothered to inform me that this change happened and asked for her to help me. She got huffy and said "well, why did you wait a month to call us?" and I explained that I had been emailing Michael with no response. I mentioned that it was the holidays and I don't like to be pushy because I know things are busy. I was absolutely polite when I was speaking to her. PEOPLE, SHE HUNG UP ON ME. I have NEVER been treated so poorly by a company. NEVER EVER give them your business. They REALLY don't care about you!!! They will waste your time for 1+ month and then treat you like YOU'RE the problem and hang up.

These guys are very good technicians. They have managed to fix three of my printers…read more Like most techies, they seem to prefer inhabiting dank dungeony spaces. Beware: they lock the door of their den so, plan on pressing the door bell and waiting for five minutes on the front step while holding your forty lb. printer. Don't even think of whining about the expense. If you think paying the bill is awful then try fixing this junk. This is a very tedious profession saddled with parts supply chain snafu's and immature customers.

Called back right away, and said they were not the right ones, and recommended another business. A+…read morefor honesty Called back right away, and said they were not the right ones, and recommended another business. A+ for honesty.

Brilliant Geeks gets 5 stars, 2 thumbs up and lots of other kudos in my book. As I write this…read moreKostian is at my dining room table with my mom setting up her new laptop. He was recommended to her by a friend. I have been trying to figure out what was wrong with my mom's computer for months. Now that I have a Mac I'm not as good as trouble shooting with a PC that I used to be. She called Brilliant Geeks and explained the issues she was having. They determined that her laptop was on it's way out. He took the time to find out what her needs were, what her budget was and helped her find a new computer, placed the order for her and it was delivered the next day. Now he sits here transferring her files and walking her through all of the new features, bells and whistles. He also set up a shortcut to remote support so if she has issues in the future he is only a click away. This not only makes my mom very happy - it makes me very happy.

I have used Gadgetworx on multiple occasions, mostly for iPhone screen repairs but most recently…read morefor replacement of the charging port on a Samsung phone. They have always been good at what they do, with a quick turn-around on the repairs, and fair pricing. They are always my first choice when something fixable goes wrong with a family phone.

Did a great job repairing the back glass on my iphone! 3hrs. I waited (worked) in the library on…read morethe next block. super convenient.