If customer service is important to you. If you believe that the companies you do business with should perform the service on the day they say they are going to; call their customers when they say they will, return customers calls, and stand behind their products and services, than Witch City Computer is definitely not a company you want to do business with.
My wife's computer had an intermittent problem: occasionally it would fail to start. (In all fairness I realize that intermittent problems are particularly difficult to work with because you can't predict when the problem will occur. You can't replicate the problem on demand.) I decided to bring it to Witch City Computers. The technician took my information, including my cell phone number and told me that he would look at it in the morning and give me a call with what he finds. That call never happened. After waiting several days I called to check on my computer. My call was picked up by an answering machine. I left my name number and description of my computer and asked that my call be returned. That never happened either. After three days I decided to go back to the store to check on my computer. There was a sign in the door "Sorry, we will be closed Thursday. We will reopen during regular business hours on Friday." Only problem is that it was Friday afternoon and the store was not open.
That was the beginning of my long frustrating relationship with Witch City Computers in which they promised to perform a service "tomorrow" four times and never did they make good on that offer. Each time (except perhaps the final time) the only time any work was done on my computer was when I was physically present in the shop. The computer was returned to me as repaired, the repair was paid for yet within 48 hours the computer refused to start up. I returned the computer to the store and was told that he would "look at tomorrow" and he would call me. After waiting four days for a call that would never come I returned to the store. The intern who was working the counter told me that my computer was ready, but when I asked him to boot it up, it failed to run.
All in all, I took 11 trips to the store (including two days that the store was closed even though it was regular business hours as posted,) before being told that the mother board needed to be replaced. That was after paying for the incorrect diagnosis that it was a software problem, an internal setting that "fixed" the problem, and paying for wiping the hard drive reloading the OS to eliminate viruses that had no apparent symptoms and were undetectable by my antivirus software. When I demanded a refund, the technician yelled at me "When that computer left this store it was fixed. I tested it for hours before I let it go home. I have no way of knowing what you did with it when you got it home!" That was not at all true. I was standing there when he did the original 3 minute fix. He did not test the computer. I was standing there when the OS finished loading and he reloaded my data. He handed the computer to me as soon as it was done loading. Even if he had tested the computer and the problem didn't show up; isn't that what the term intermittent problem means?
If you want service, not excuses, find a different computer repair service. That's what I'm going to do! read more
