Initially, Paul quoted us 4 hours of work to clean out our laptop due to a spill. Around 3 weeks later, our laptop was still not ready and the date kept getting pushed further. He asked to be payed in full upfront, by check, and citing money issues he was having and that his credit card machine was not working, which should have been a red flag.
We were given conflicting accounts of the status of the computer over the first two weeks, hearing that the spill was cleaned and the computer needed to just be put backtogether, then the next day being told he was just getting to cleaning it. After two weeks of checking in with little communication, he finally told us the battery needed to be replaced, and asked us to order the part to his office for him, again citing money issues. He told us he was searching every day that second week for a battery to order for us and wasn't finding anything, my husband looked for 2 minutes and found multiple in stock on amazon readily availabile.
We start losing faith in the project, and tried to get straight answers on when it would be completed. We were told one day that if he "worked another 12 hours on our computer we would still not have it completed that day," however magically a half hour later he calls my husband and tells him to come in and that the computer would be ready and that we made him feel bad. After getting the battery into the computer we were still met with a "Replace Now" error, and the computer would not stay on without the power cord(problems that we did have before dropping the computer off,) however when we asked Paul if the original battery maybe wasn't the issue he told us he never actually tested it, meaning we ordered a part out of pocket for a battery we didn't actually need. After swapping the battery the trackpad stopped working, an issue that set us back another few days. My husband left his office empty handed.
Once we heard about the trackpad, Paul told us he would buy the part this time and 2-day ship it on a Tuesday (thus arriving Thursday). When we went to pick up our laptop on Friday, we finally got in touch with him after dodging my husbands call, but when I called a minute later from a different number he answered. He asked if we could wait until Saturday because the part wouldn't be there now until Saturday morning, and had no recollection of telling us about the 2 day shipping. When arriving Saturday, he tells us the trackpad part that came in was the wrong part and would like us to come back again on Tuesday.
At this point we pull the project, not having confidence this would get done in a timely manner if at all, and having paid in full already we were SOL. We asked to have the laptop put back together in the best working order he can for pickup, when arriving home we realize now the keyboard no longer works, the fan is running on full blast when the computer is on, and there are now large scratches on the top of the laptop from poor handeling(issues all of which were not disclosed to us.)
Of course, calling Paul after getting home we were once again met with our call being dodged and not returned. I would not recommend using this service if you would like your equipment taken care of and properly fixed. Our laptop came back to use in far worse shape and after almost a month, we still need a professional to now fix it further. read more
