When you sell someone a defective product and they want a refund, you refund them in full. This is called good business practice. This includes the tax on said item as the sale is null and void. The correct (and legal) way, is not to punish the customer after you sell them something that is broken or defective and although I am no legal scholar, I'm pretty sure this is "highly illegal" to not refund the tax.
Unfortunately, Goodeed does not have good or even legal business sense as they did not refund the tax on the defective item I had purchased 3 hours prior. I will never shop there again, and I advise anyone else reading this to keep in mind the ignorance I dealt with.
My experience with them was horrible. I bought a video card there for my PC - it looked new, the price was right, and so after buying it I went home and popped it in ......and nothing. Had to switch back to my old video card then back to the new one and power cycle it like a dozen times before it would even boot. So anyway I finally got it to boot and seemingly got the card working (I downloaded the appropriate drivers) but as soon as you did anything, like HD video or bench-marking it would freeze my PC. I uninstalled/reinstalled the video drivers 3 times with the same exact results, so bottom line is the video card was just plain junk and never even tested by them in the first place. This was not a case of buyers remorse, the video card was just not functional. Period.
So I went back 3 hours later and when I was refunded I was not refunded the tax I paid and apparently according to them I'm lucky I wasn't charged a 15% restocking fee.
REALLY -?- I'm lucky I didn't have to give them 15% restocking on a defective video card they sold me? How exactly do you even restock a defective product that you bought from an average Joe who walked in and sold it to you? By the way, the video card in question (in case they have the audacity to try and sell it again) is an MSI R7 250 2GB. Don't buy it, its broken.
Do yourself a favor and avoid these Wanksters. They apparently don't test all the electronics in their inventory, don't know the law, and you just may be liable for 15% restocking fee for something that didn't even work in the first place because of their ineptitude. They will also stiff you on the tax. It's not even the money, it's the arrogance. read more