I was previously on Spectrum, and moving to Starry was a bit more expensive and so much better: faster, lower latency, and much more reliable. After a few months with Starry, I wouldn't go back to Spectrum even if it were free. The customer service is great, too. They have a nice box which includes a speed check. I'd have preferred the 2.4 & 5GHz networks to be on the same SSID, which wasn't possible. read more

I signed up for Starry six months ago and have been very happy. No outages, fast connection (averages around 300mb/s), and the price is great. Previously, I had FiOS, which was twice as expensive and had frequent outages in my building. read more

Horrible Horrible Horrible....... This is the worst internet service i have ever had,, its something like dial up. I spend about two hours a day trying to reconnect to my own network. i mean it is the worst. everyday i am so worried I'm going to get fired cause i spend so much time reconnecting and trying to find the network... this shit will leave you hanging like in the desert trying to find a signal. It will free you from the high $200.00 spectrum bill, but you will have problems thats not even worth it at this point i am willing to pay.. in fact at this point i see why you have to pay so much.. today for lunch it took 48minutes to connect to network, why idk there was all 4 bars and the connect said it as there but for some reason it was not working i reset the computer the modem the connection uplugged everything in the dam house even the dog and still could not get a connection. so in conclusion i say don't do it to yourself. run from starry don't walk. I just wanted to update some spelling error and add some pictures. I had a whole video to upload but that was not an option. Also I want to thank the nice lady from starry for her response. I will call your support department in a minute for them to tell me there are no outages in my area and the tower on the roof right above my ceiling cause I live on the top floor is okay. This is not my first rodeo with you starry. read more

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Unreliable service. We experience frequent outages, our speeds having been progressively deteriorating over the past year, and I experience significant lag while gaming online. Clearly there is some drawback to their technology that they can not admit to or work around, because numerous service calls can not clear up our issues. 2 stars only because customer service is excellent, unfortunately they can not deliver good internet. read more

I've had Starry since April 2019 in Boston and the internet service has been fantastic. The set up was easy, they did same day service for me, which I was surprised about and thrilled with. The router looks great and is easy to use. The app is dummy-proof and attractive with multiple useful features to control service and provide info to friends or to Starry. The technicians were friendly and even put shoe covers on when they entered my apartment. Way to train staff and create a good culture! Thank you for being a better ISP! read more

So it was super easy to get an appointment to fit my time frame. The customer service team did an amazing job working with me. I found a 5 pm time slot so I was home and installation was smooth and fast. Thank you to everyone at Starry for making this a positive experience in every way! read more

Starry has been incredible! Solid Internet speed (I'm getting 130/100 Mbps uppload/download consistently), no contract, quick installation, and super simple/cheap pricing of $50/mo! New users can also get two free months (https://starry.com/r/p719ji)! :D read more

If I could give zero stars I would. terrible service constant interruptions in service and no service at all, impossible to contact a real human to get customer support and they canceled service in our area without notifying me with anything other than an email that went to spam! and they charged me for it all! I have spent days trying to reach a person to talk to about any of this. do not trust this company! read more

Great when it works, but in little over one year as a customer, we've had at least half dozen outages, ranging from a 2-3 hours all the way til 15+ hours here in Cambridge. Nice salespeople, but Customer service very unprofessional and unhelpful when called. Right now, the internet has been down for 15+ hours, called customer service last night and received no updates other than "we are working on it" before being hung up on. Wouldn't recommend if you work from home and require a reliable connection. read more

Starry - Internet Service Providers Near Me - Boston, Massachusetts

I was very excited to get Starry in our building, and the initial contact with the support team was professional and nice. I stated right off the bat that I live in a 6 unit condo, and they didn't bat an eye before forwarding the email chain to sales. After being told we would need condo association sign off, I got it immediately and had one of the condo association members take it over from there and reach out. This is where service went WAAAY downhill. After contacting them several times with no response, they got back to her 10 days later with an email saying they don't install in buildings with less than 18 units. It says this nowhere on the website, and the wait time while we were attempting to set up our internet is completely unprofessional. If this is any indicator of what to expect from Starry after installation, go somewhere else. tl;dr: don't even attempt to install Starry unless there are 18 units in your building. read more

Fast internet, superior service, cheaper rates (plus 6 months free trial period), I have nothing to complain about. The device itself looks very cool comparing to the old router and modem. It's touch screen and from the device, you can see which devices are connected to your internet. It has kids control to control the sites one device cannot view, also the time to view. So far, I'm very satisfied with this new device and I'm glad I switched over to Starry read more

If you would like an additional free month that can be combined with your promotional offers, click here for a sign-up link: https://tinyurl.com/y2omldwj Regarding Starry, we're very fortunate to have such a wonderfully responsive, fast, and technologically forward Wi-Fi provider in the Boston area. Comcast and other Internet providers that I've used, including RCN, do not compare to Starry at all in terms of their customer service, hidden fees, and rate increases. Starry has not increased their rate whatsoever, and I've found the 200 Mbps speed rate to be more than enough for HD streaming, video chatting, gaming and more, even with friends and family over. Plus the router works amazingly, is included in the $50/month, and with all the free promos (like the one I mentioned above) you can get at least 2-3 months for free! That, plus a free modem router plus a guaranteed flat rate no matter how long you use their service, makes it way more affordable than RCN or Comcast. read more

for bandwidth：they told 200up 200down actually i got 70-100down and 100-130up. for Gmaing：they said game faster with lower latency ,as much as half delay of other ISP,actually it ton of lag with super high ping in game,so much worst than comcast Coax cable(comcast is bad enough） they said it wireless contact with millimeter wave technology,in fact it contact with you PHONE LINE,super unstable ping and high lag with online gaming. i give 1 star because they are cheating customer. i dont have verizon fios in my area so i have to go back xfinity even they are not good enough but still much better than Starry read more

I learned of Starry from the apartment I just moved into. Skeptical, I went to their web site. Just a minute or two later, I was signed up with no commitment, a choice of times every hour, and half the price of other options. You have to check it out. Better yet, the service tech brought the router, on time exactly, and was extremely helpful to me in answering any of my questions. read more

Just got the internet installed on Thursday. By Sunday it had already stopped functioning, and tech support over the phone wasn't able to fix the issue. The earliest they said they could send someone to help is Tuesday. This is unacceptable when you have people working from home. I regret ever switching to Starry. read more

Wow. I used to really love Starry. After suffering through cable companies and other unreliable smaller services, I thought I'd found the ideal internet provider. But recently, my experience in Boston has gone sour. I've had three straight days of almost non-existent service. I know that problems do happen so I contacted them and assumed I'd get the usual great customer service. I'm not getting that at all this week. There is no status page to get a real status on the issues. They don't call back as promised and can give me no ETA on when the problem will really be fixed. Also, I've twice been told the problem is fixed but very quickly my service was back to being unusable. I feel as hopeless as I did when I was using a big cable company. I feel like something has shifted and Starry really doesn't make customer experience their top priority anymore. read more

Oh wow I wish I could rate zero stars. They spent 3 hours jerking me around and then told me the wiring in the building is faulty. One of the guys, Juan, was bizarrely rude. read more

The service is exceptional with efficient and effective staff who activate solutions with priority speed. A sense of clarity, calm and easy to comprehend instructions provided by talented staff. read more

High hopes for this service as an alternative to Comcast. Speeds are off the charts, prices are good, though reliability could be improved. The Starry Station or whatever it's called is not your runofthemill two cent modem and can do all manner of things including contact customer support who are on deck at all times and very helpful. I say if you are tired of lighting incense to zen out in order to spend hours on the phone with Comcast to figure out why shit is not working then give Starry a try. If more people adopt it then hopefully it will be easier for the company to continue improving it. Update: removed a star because the internet simply will not cooperate with Chromecast. Starry support are very nice but the inability to cast content over their internet is disappointing. Maybe other users have more luck. Update: removing another star. Incredible how incapable this service is at streaming and casting content. Several reboots of the modem have not solved the issue. Very disappointing. Update: just one star now. Starry replaced the modem. Chromecast stopped working after a day. Simply terrible. A huge letdown. read more

Awesome internet service. Here's a link that gets you 1 month for free! https://starry.com/r/7955hi

I switched from Xfinity to Starry back about 6 or 7 months ago. I switched because Xfinity was raising their prices and their service had been a bit touch and go. I could not be happier with my internet service provider. The service itself is reliable and dependable, as well as fast. The ease of installation was great, and the two gentlemen who came to install were fast and professional. Finally, if you need to reach customer service for any reason, there are a variety of ways to do that. Every time I have reached out to them they have been professional, courteous, and quick. read more

Wow! By far the best experience I've ever had with a company. Especially impressive since Service Providers in particular tend to be a load of crap to deal with. Before I dig into the plug, I want to give a shout-out to the techs who came out & set it up: Johnny, José, Luke -- you guys were grand, really. I appreciated the boot-covers, advice, and kind chats. The brass tacks: I've been consistently getting: - 160 Mpbs [down] - 380 Mpbs [up] The difference is night & day with Comcast & similars. Instead of $90/mth, $50 Instead of a lock-in contract, I can cancel at any time, and in fact pause for a month if I take a trip. Instead of getting the run-around when I have to return the equipment, they say: "Just keep it" Instead of dealing with "service" employees trying to scam me, I've only dealt with kind, helpful people. Instead of waiting through 30+ minutes of voice prompts, you put in your number & they call you! I mean seriously, the pros go on & on I realize, when I sit down to write this. I'm saving time, money, frustration -- all good stuff. Cheers! Best of luck kicking out the crappy ISPs. read more

Honestly a big fan, we switched from Xfinity to Starry and it was sooo worth it. The internet is way faster and more reliable. It's also less than half the price of Xfinity per month. Would recommend read more

Switched over from Comcast two months ago and couldn't be happier. Lightning fast internet, haven't experienced any downtime, and I have gone through a few storms/rain since installing it. Best part is the price...$50 inclusive of all taxes and fees. Great company to work with with no gimmicks or hassles. Set up took less than 20 minutes. If you want a free month of internet as you try it out, use this code: www.starry.com/r/tb7j86 read more

Starry is the new entrant to a tough market. They are transforming the internet industry from one that is painfully poor in customer service and experience to one that delivers excellent service. Their actual product, the internet, is reliable and fast. Their customer service is objectively fantastic -- not just for an internet company. If you're interested in having a good relationship with your internet provider, Starry is definitely the way to go (and not to mention force their competitors to keep up). read more

Starry came to my building this month and I immediately jumped on the chance to break free from the shackles of Comcast. Everything has been great so far! Quick installation, fast internet, and great customer service. Thank you, Starry, for the alternative! If you are looking to switch, feel free to use my referral link and get one month free: https://starry.com/r/e7e7k6 read more

I had Starry installed about 2 months ago and I am extremely pleased with the service. The installation process was quick and I've had no issues at all with the speed or reliability of the internet. I was able to receive one month free by using a referral code and am paying it forward here. Here's a referral code for 1 month free: https://starry.com/r/o8lqi0. read more

It is amazing, just get it. And get a free month! http://email.starry.com/e/c/eyJlbWFpbF9pZCI6IlJLQ0tCQU1BQVczLUxMQnlxVXpRSV9SRVFmU2ZvZz09IiwiaHJlZiI6Imh0dHBzOi8vc3RhcnJ5LmNvbS9yL3hmNWgyeiIsImxpbmtfaWQiOjM0OTc3LCJwb3NpdGlvbiI6MH0/8ee12792a5226af2cf44925d2e53f78b93878b7a10bc32d8c39a009d46bce698 read more

I have been 100% thrilled with my switch to Starry. The customer service is amazing (real people who are very proactive) and the set up was easy to schedule. The techs who installed it made sure everything worked perfectly. I get 200 MBS almost all the time, and if not it's like 197...so fast. The best part was being able to stop spending $114 a month on the most basic cable package. $40 Starry + a one time $40 roku box and I can use whatever streaming service I want. I basically got faster internet and more choices for television for half the price. If you have Starry in your building you should definitely switch. read more

Starry has been really good over the past 2 weeks, fast and no downtime. Quick and easy installation You can get an additional extra months free if you use this link https://starry.com/r/3588w7 I used someone's link on here and it worked out. read more

Internet is fast and reliable. Really cool staff and service. Router is nifty and modern looking. 5 stars!!

I found about Starry when moving in a new building. I never heard about them before but decided to give it a shot (anyways I didn't have anything to loose as my other option was Comcast) plus they were giving two months free. Absolutely love it, fast internet, fancy device and awesome service from the beginning. All was done online and pretty quick, I didn't have to make any calls to talk to a customer rep and I could track the location of the guy when he was coming for the installation. Love it, love it ! read more

Reliable internet, good quality hardware, great communication & customer service. Highly recommend.

Starry has been FANTASTIC. Although I was initially skeptical to get on board with the company (it felt like there had to be strings attached for the deal they were offering on internet), I've been really satisfied with their service. Internet is faster and more reliable than we'd experienced with past service providers, their product is intuitive and user-friendly, and their customer service has been quick to clear up any questions we've had in our time with Starry. I would highly recommend this service for anyone interested in finding cheaper, faster, and more reliable internet services. read more

Good price with good internet speeds, but noticeably unreliable. Constantly high latency when playing games online and buffering mid video when streaming. read more

Seriously the best interest I've ever had. The flat $50 a month is a deal that can't be beat, and the service is great. I love Starry! Use this referral code for a FREE month of service when you sign up: https://starry.com/r/mpwd52 Signing up was quick and simple and installation took only about 15 minutes! read more

I'm surprised there are no reviews yet, since Starry is awesome. We used them in Cambridge before moving to California. All of the Starry employees we interacted with were professional and knew their stuff. Even better, the internet was FLAWLESS and SUPER, SUPER FAST. As a hobby photographer who uploads large photos to the internet for cloud storage, I can honestly say their internet is fast. The price was the same as what we had been paying for Comcast, but the product and customer service was one hundred times better. They gave us two months free when we switched over from Comcast. When we moved and they needed to come pick up their equipment, they came on time to grab everything. Zero complaints and so, so sad that now we have to use Comcast again in our new apartment where there is no Starry :( :( :(. read more

They've been saying they will be providing internet in 2 weeks for what seems like 6 months. They put out an advertisement on every door in a locked building and hosted a pizza and beer party. But still no internet to be had. If only it was possible to actually purchase. I was actually checking the reviews to see if this was a scam. It's really too bad they are starting off the way they are. Guys in Starry shirts at the building say its good to go, but try to place an order and they say they don't even have plans to install the equipment sitting on top of the building and haven't sent the guy who connected the wires in the phone room. If one hand knew what the other was doing, perhaps the messaging would be better? I had really hoped to leave Xfinity/Century Link behind but I can't. read more

Infinitely better than Comcast. No hidden fees, flat monthly rate, fast internet speeds, and their customer service is amazing

Cannot express my excitement. I was skeptical as I'm in the tech industry and understand the business but Starry is finally the internet "for the people". My speeds are insane. Service was excellent. DOWN WITH COMCAST! Here are photos of my speed comparison. I am running Xfinity and Starry right now. Here are speed comparisons on my iPhone X using Ookla SPEEDTEST: read more

Starry - Internet Service Providers Near Me - Boston, Massachusetts

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