my husband and I seniors with limited tech skills. Nick has assisted us with pretty much all…read moreaspects of tech support, from purchasing devices to pretty much anything you can think of (set up, transfers, troubleshooting). He has been an invaluable resource to us for the last couple of years. He is extremely responsive and responsible. He also is very security and has given us many helpful suggestions to protect from potential cyber criminals. I also believe that his pricing is both reasonable and fair.

I have used Nick's technical services many times since I replaced my PC with an iMac. Nick helped…read moreme tremendously! He's reliable, knowledgeable and has very reasonable rates. I highly recommend him!

Hello, I am pleased to write this reference letter for…read moreDaniel Jean-Baptiute, who provided exceptional service during my experience with Xfinity. As a customer, I have had the opportunity to interact with many service representatives, but none have exceeded the level of professionalism, expertise, and dedication that Daniel Jean-Baptiute demonstrated. Daniel was attentive, patient, and thorough in understanding my needs. They took the time to listen carefully to my concerns, explained all available options clearly, and ensured that I was completely satisfied with the resolution. Thank you Daniel !! 02/04/2025

**1 Star -- Absolutely the Worst Customer Service I've Ever Experienced**…read more I'm currently in the middle of an incredibly frustrating experience with Xfinity and felt compelled to share. A landscaper accidentally cut my cable line -- which wasn't even buried properly by Xfinity in the first place -- and now I have no internet. You'd think reporting something like that would be simple. Nope. There is **no** way to reach a live person by phone. The app and online support only connect you to a virtual assistant that has no option for reporting a cut wire. It just keeps sending you in circles about troubleshooting your modem, which is useless if your actual line is severed. I ended up having to report it under "tripping hazard" just to try to get someone to acknowledge the issue. Ridiculous. I've now spent over **two hours** trying to get help -- no luck. No live chat, no person to talk to, and I'm still waiting on a promised text "confirming" my issue has been received. All I want is for someone to schedule a tech to come fix a physical cable that was cut because it wasn't buried properly. If you value your time, your sanity, or actual human support, stay far away from Xfinity. This has been nothing short of a nightmare.

The only challenge was getting an appointment, only because Starry is so popular now. However, once…read moreit was installed, the service is excellent!!! Such amazing fast and consistent speeds (200+Mbps)!!! AND for an amazing price! To top it off, the customer service is superb. I got an in-house tech install visit from Greg who was super nice, accommodating, and personable. Wow...definitely such a stark difference from the other ISP (whom shall remain nameless). Infinitely better! ;) Also, they're employees seem exceptionally happy. Happy employees make happy customers...sounds like there's great leadership and culture at Starry. Other IT/Tech company may take note. I've been recommending them to everyone.

Everything is fine until you have a problem. Then you will get shuffled off to interact with a bot…read morewith no human intervention allowed. I am sitting in my apartment right now with no Internet, and I cannot get a single human individual to interact with me. Instead, I keep getting routed to a bot who disconnects me when I ask a question it cannot answer. The test of a good business is how it handles customer service when things go wrong. Starry has failed on every count. I would give zero stars if I could. I will also be sharing this feedback with my apartment management company.

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

**A promised three-year price lock. A $100 gift card that never arrived. And one final bill after a…read moredrawn-out cancellation. That was my experience with Astound/RCN.** Their door-to-door representative promised internet for $30 a month, inclusive of all taxes and fees, locked in for three years, plus a $100 gift card. What followed was a year and a half of rising bills, repeated calls, and unfulfilled promises. Within the first few months, additional charges began appearing. By around six months, the promised $30 monthly total was climbing. Eventually, my bill reached approximately $51.60--with the internet service itself listed at just $21 and the remaining $30-plus attributed to taxes and fees. Every time I questioned the increases, I heard the same explanation: "It's not us--it's taxes and fees." What value does an all-inclusive price guarantee have if the total keeps increasing? As for the $100 gift card, I called repeatedly. Each time, I was told it was being sent. It never arrived. The cancellation experience was the final insult. I first called on September 20 to cancel. I was asked to give them a couple of days while someone got back to me. My cancellation was finally completed on September 23--after their billing-cycle cutoff on September 21--and I was charged another approximately $51.60 for a full billing cycle. I contacted them before the cutoff, waited at their request, and ended up with another full bill. That is an outrageous way to treat a departing customer. Then came calls from supervisors offering deals to persuade me to stay. Where was that willingness to help when I was repeatedly questioning my bills and asking for the gift card I had been promised? **To me, this was deception: a sales promise that bore little resemblance to the actual experience.** Astound/RCN lost my trust through rising charges, repeated assurances that led nowhere, and a deeply frustrating cancellation process. Based on my experience, I would strongly advise anyone considering their service to get every promise in writing--and scrutinize the cancellation terms just as carefully as the advertised price.

In theory I could be typing this review while sitting in traffic - but I'm not!…read more I have a brilliant idea, let's sit around all day and wait for someone to come install cable + a modem. Hey... or we could watch paint dry. Well fortunately in Boston you don't have to do that. Walk into Clear wireless and walk out 20 minutes later with your own personal wifi that will work even when you're not at home (eg. in class, at a cafe, at a restaurant). I have used my little 4G device on the road quite a bit to stop and look up information - smart phones can only do so much. Plus Mom loves when I chat with her on skype, and thinks it's fun when I give her a virtual tour. I'm surprised that the calls don't drop. Service in Boston/NY/SF: is fast enough... but unfortunately when you leave the city it's rare to get a good signal if you even have a signal at all. (Check their website to make sure they have coverage in your town before purchasing). I tend to stream music from a phone, ipad, or kindle fire, while I'm working on my laptop and the speed is just fine. Wait, you download a lot of data?? Not a problem - their plan is TRULY unlimited, Some months I don't transfer much data, but this last month I used over 30,000 MB of data and still had the same bill. Not bad. Quick Summary of Greatness: 1. NO Contract 2. Under $50/month for unlimited 3. Good service in Boston 4. Good service in NYC 5. Good service in San Fran 6. Easy to return if it doesn't work where you want to use it. 7. $50-$120 devices ($2 insurance that will actually replace it) 8. 3G + 4G devices available (may work outside of the city better with 3G, haven't tested it out though) 9. IMMEDIATE gratification (yea you won't have to wait for an appointment with the cable company) Negatives: 1. Doesn't always work outside of the city 2. Not sure if they still have 3G devices - they would probably work better when you're outside of the city. Date Rating: N/A Pick up Scale: N/A Strong Suggestion: if you're a road warrior + need Internet this could be a good option.

We have been using this for 4 months, and it has been a torture…read more 1. The portable modem is not all that portable. You could carry it in a back pack, but definitely not in a pocket. 2. Usually it is very very very slow. Expect zero connection 2 or 3 times a week. 3. Even though they advertise unlimited internet, the connection tends to slow down deterministically after few gigabytes of data consumption. Conclusion: Clearwire = trash. There should be a better way to get online.

Called XFINITY customer service on 1/3/2017 to log a complaint about spotty internet and cable…read moreservice. 1. Waited on the phone for 40 minutes and was told I would be called back, never received the call. 2. Finally called back again and spoke with someone else who created a ticket to have a tech come out to diagnose issue. 3. Tech came by and saw that the original tech who set up the modem and DVR boxes hadn't screwed in the cables properly so the signal has been compromised from the beginning (2 years, supposed to be highest quality connectivity and has been on and off spotty) 4. Called in and asked for a credit and was told the cables not having been screwed in tightly enough was my fault and they wouldn't offer me more than 15 dollars. Terrible customer service, reps as well as supervisors have poor attitude. Only bright spot was the service tech who came out to residence, he was a bright guy and friendly/courteous. UPDATE** Just finally spoke with a supervisor and they did listen and rectify this, albeit after an inordinate amount of time wasted dealing with this. - Updated review from 1 star to 2 stars

I was Xfinity for two and a half years in my Boston apartment. While I started at the promotional…read morerate of $40/month I was paying $95 at my second anniversary. Is the service improving that much to have affected a more than 100% increase? Also when I went to cancel my service due to a move, I first spoke with someone who was trying to push for me transferring my service to whoever was going to be taking over. That they would offer them a good rate of $65/month, $30 less than what I was spending. I was confused at first and then peeved that they'd have the audacity to try to both use me to help them get a better better rate with the new tenant and also tell me Id been paying at least $30 more than what I couldve been paying. I should've just hung in though because at least that guy seemed the least bit competent. The next agent I spoke with said I needed to wait 15 minutes on the line to cancel my service. When I questioned this, they told me that they need my consent throughout the process, and I reiterated that I gave them my consent, which is in all other world scenarios a one-time process. That they can cancel my service and follow up with an email confirming cancellation. She said as an alternative they can do this by email but it'll now take 3 days for me to receive a response. When I questioned the discrepancy between 15 minutes and 3 days, she couldnt give me a straight answer. I asked to speak to a manager and they asked why. I told them I didnt trust that my request was being taken seriously or that it would be fulfilled as requested, which was to remain online for the duration of the month. Turns out I was unfortunately right. They cancelled my service the same day, leaving me 14 days without internet. I wasn't going to call back after that. Abominable customer service. If you can avoid them, do.

Reps try their best but management is apathetic and rude. Andrew was as helpful as he could be, and…read moreis the only reason this is not a one star review. That said, the two managers on staff ignore customers, are dismissive of problems, seem as frustrated with Verizon as I am, and are not useful or helpful. Thank you Andrew for trying your best and I am sorry to see you report to such rude and uninterested managers. Updating from two stars to four stars to reflect a very positive experience with Christian, Senior Manager. Finally! Some competency from leadership at this store. Christian is fantastic and took my problem into his own hands to solve it on my behalf, rather than outsourcing work to me like the other two "managers" I interacted with. I would suggest frankly exclusively going when Christian is working as the store appears to be a very different experience.

So rude. Asked me unclear questions and then acted like I was dumbass when I was confused…read more Sarcastic workers. You need to fire your current employees because wtf. I've had bad experiences with multiple workers there.

RCN is one of the most bizarre internet service providers I've ever had. I was their customer for…read more2.5 years and their customer service was appalling. I eventually switched over to another service provider. The agent also confirmed that my service had been cancelled and I returned them the router too. However, I kept getting emails from RCN long after disconnecting their services that I had an outstanding bill payment. When I called their customer service number for the 100th time I was informed that in their system my account was still active. I still need to make some more calls to them to resolve the issue. Please stay away from RCN at all times!

I have been a loyal (and patient) RCN customer for 13+ years for cable and internet. My bill is…read morewell over $200/month for basic cable and 300mbs internet which is completely ridiculous. I have until now overlooked the increasing random fees and surcharges and their suggestions to call back repeatedly to try to negotiate a better price. What I cannot overlook is the horrible internet speeds we get. I call and complain to an Rcn representative almost on a daily basis. Every time I call and I run a speed test all of the sudden I'm getting crazy high speed internet. Then a few hours later I'm lucky if I get 5mbps connection. Attached are some examples. I have much more documentation of this phenomenon where one wonders if they're running a "rob Peter to pay Paul" scheme and don't actually have infrastructure to support all their customers. I am so frustrated and unless performance magically improves I will be actively looking to switch to another provider. If anyone has suggestions please message me.

Destiny is a given she's an angel Not only did see sell me…read moremy Phone , Apple Watch and my I pad she went above and Beyond. I will definitely recommend her to my family and Friends. Thank you Destiny. Maria

" Your Neighborhood Verizon Bullies"…read more Walking in , I was not greeted or welcomed. The Manager here is a bully, disrespectful and rude, along with a sales associate . Yesterday I went in to purchase a IPhone 17 Pro. ( I came in another time recently to purchase it, about a month ago . The sales associate that was helping me , picked up a call, from his personal cellphone , he answered it , " hello sweetheart " and proceeded to have a full blown conversation . I walked away not making a purchase. His behavior showed he had no regard for me as a customer. ) However the manager and a sales associate , were disrespectful, rude and bullies. First the manager talked to me like he was in a street corner. Using slang, like "let's get real" and moving his hands like a street thug. The dilemma was he and a sales associate were making assumptions about my IPhone 17 Pro Purchase . They made the assumption, I was purchasing it to return it . I and my husband , have been Verizon customers for 25 years . We never returned a phone, we didn't even know that was an option. To the dismay and disappointment of these street smart thug( s) Verizon employees. Not everyone is raised on a street corner to know the street wise hustles . ( However it was very informative for my husband and I ). The manager after accusing I of this behavior despite never meeting me. The manager kept going with his accusation ; and said " Let's get real, if I was a Verizon customer, I would do the same ". I was dumbfounded and speechless. I only wished I was so street smart to know this in all honestly. The manager then said , In a bully manner and tone . " If you return the IPhone, I don't care , just not in my store because it doesn't look good for my store ". He then went in the back with another manager or sales associate to an office with no door. ( 2.) Then when I went to pay the taxes on the IPhone 17 Pro , they said they didn't take cash ( despite listed on their website , it says they do ). I went home , since I own property near this store, in chestnuthill to get my debit card . I came back, the same sales associate was with customers. He didn't bother to look up or greet me . I walked into the store to see if anyone could help me . The manager and sales associate were in the back in a room that has no door . Saying how great the store improved ,since he started managing the store . They stood in the back talking about how great the numbers in the store were and how great they are, big egos . Despite knowing I and another customer needed help . (The door chimes ,when customers enter , they could have cared less about us customers). With only ,one sales associate on the floor . I proceeded to wait for my turn. I flagged down Josh a sales associate , to help me, as he walked in, from the back door . He helped me to the bear minimum. Sold me the IPhone, then ran to the back office with the door closed. (With a film on the door ,that does not allow you to see inside). I needed help and he ran away . This is the most horrific customer service experience, I had in my 25 years with Verizon . This store does not care about the customer. It only cares about their numbers, and store position . This was so adamantly depicted by my experience. It's also like a street wise thug all boys club . (The only woman being an older lady Marie that normally helps me , and acts like a professional woman not a street thug.) I am flabbergasted by my experience and sad . I live near this store it's my neighborhood Verizon Store. I am a Proudly Afro Colombian woman. The manager is a minority to condone his behavior he might turn it into a race thing. I assure you not at all . This is a horrible nightmarish customer service experience at this store . I also reported this to the better business bureau, Verizon and other reviewer sites . This is the way you stand up to " Your Neighborhood Verizon bully" in a civilized society.