These guys have created a tech nightmare in my home between tv/internet that is so complicated and…read moreoverblown that only they can solve it. Because they've opted to make things more complicated, they've had to come out multiple times to troubleshoot issues that anyone less than a professional cannot fix themselves - and even they can't solve the issue. I wish I had gone with a simpler service, might've had less bells and whistles but at least it would work!

Excellent overall expience. AVI handled our Control 4, Sonos, surround sound system, televisions…read moreand security for our entire home and couldn't be happier! Jim, Alan and their entire staff are as professional as they come. You won't be disappointed!

Buyer Beware!! Service update (Tee W.)…read more I am extremely disappointed with the service I received from StarTech. Several years ago, I invested nearly $8K in a home security system and home theater installation. Recently, with a business trip coming up in two weeks, I discovered my security cameras were offline...a recurring issue since installation. Although I've always been willing to pay their $100-$150 service fee to get their cameras back working, this time the experience was unacceptable. The representative I spoke with was not only rude but extremely unprofessional, repeatedly lying about submitting my "urgent" service request. Despite following up for three days straight, I received no response. She even went so far as to hang up on me after I introduced myself, only to avoid answering when I immediately called back. Her behavior was erratic and unacceptable, so I asked her to have the owner return my call. I finally received a call back from the owner, Eric, who accused me of being rude to his staff and refused to service the cameras he had installed. Instead of acknowledging my years of business with them as an easy going, paying customer, he dismissed me outright and told me to find someone else. As a result, I was forced to leave my home unsecured for weeks until I was able to find a new technician who installed a more reliable system that hasn't had a single issue since. I regret trusting Eric and his team to handle the job. I strongly caution anyone considering this company. They will happily take your money, but they do not value their customers or stand behind their equipment or work.

Very high level of quality and technical knowledge - the main installer Eric has been doing this…read morefor decades and is a whiz at alarm systems. All at a reasonable price with excellent customer service. Local family business.

Angel is the best. i purchased a receiver and set of speakers for a home theatre and he was great…read more I'm not too familiar with av stuff since my last stereo was back in 1976 so it's all gotten complicated to me. he gave me great advice and was always available when i contacted him. When and if i ever trade up he's my connection. very nice store as well . set up nice to hear the equipment. had my choice all set up on my arrival.

I was at my wits end as the IR repeater stopped working when I swapped out my verizon STB. Verizon…read morewas no help and no matter what I did, I still had to walk downstairs to change the channel (TV in the Living Room). Most Home Theater Guys I called wanted no part of this - too small a job, not enough money. Fortunately I found SDI, Angel and Tom, who worked the Office. Angel came over the next day, instantly diagnosed and then fixed the issue on the spot. I COULD NOT be happier! When I have to upgrade and replace my entire system, Angel is the one I will call.

Avrom came over on a Sunday morning because I needed to use the computers during the week. He was…read moreon time and got to work immediately. He thoroughly went through troubleshooting and isolating the problem and even used my TV to isolate the issue! Needless to say, we found the issue and were able to get my computer working while displaying my new screen so now I have new working computer on my 2 screens so that I can work at my new job in the upcoming year. This was all done within an hour. It was a very positive experience and I will be recommending his services to any one in need of technical support in the future, thank you!

Avrom is excellent at solving my computer problems. His rates are reasonable and the service is…read moregreat.

I had John help me setup a 5.1.2 system. It comprised of him running wires through my attic to…read moreconceal them, mounting a television, putting up wall mounted speakers, setting up a receiver, and setting up a harmony remote. He is extremely meticulous and such a perfectionist to the extent I thanked him for it numerous times. He set things up exactly as I wanted them despite it being tougher than setting it up a different way. I told him if it was much tougher to mount the center speaker horizontally he could mount it vertically but he went ahead doing it exactly the way I wanted without a second thought. He first setup my tv to the receiver with a toslink. After I asked him how I would get Atmos capability he offered to come back to install it with HDMI. At the time I was at work but he was about to head right over. I fiddled on it that evening and I mentioned that a phone call would probably suffice to walk me through it, but I was able to figure it out on my own. He called me the very next day to walk me through it. I am extremely happy with the job he has done. He stamps his work with excellence, so if you want a great setup for a great price don't bother looking elsewhere.

I found Sterling Home Theater on yelp and was extremely happy I did. John came the next day to…read moreinstall my television above the fireplace mantel. He was very thorough and professional and much less than Best Buy. He concealed all the exposed wiring in the walls and was very neat. I highly recommend him and will definitely use him in the future. Joanne - Stoughton, MA

I'd always been afraid to stop in and use their internet cafe. The idea of working in an Apple…read morerepair place intimidated me a bit. But when the latch on my laptop busted, I finally stopped in. I opted to drop in here instead of making an appointment or waiting on line at the Apple Store. (I'd already stumped the Genius Bar with a problem with my iPod Touch, so I wasn't eager to wait in line for a dead end again.) There was no wait. I explained my problem, paid the $30 bench fee, and was told I'd get a call from a tech in one or two business days. Got a call the next day, explaining that they'd fixed the problem quickly and that my computer was ready for pickup! No additional fee, no long wait time. Sure, my issue was a simple one. But at other places, it might have sat on a shelf for a while before anyone had time to look at it. I'm completely satisfied with quick turnaround and courteous service. Wish I'd used the internet cafe now...

Often I'll dip out from tiresome shopping by plugging into this portal to the metaverse on Newbury…read moreStreet. They have a free wi-fi network that also covers Sonsie, BAC, Trident and a few others. If you didn't bring your compie along, they've got half a dozen Macs to play around on. The small, light blue space is somehow airy and comfortable. They have a few beverages, but are no cafe by any means. I speculate that being an authorized Apple repair center actually pays the bills and the other stuff is just to have the distraction of people and have some sort of human contact. They also sell basic Mac accessories. Can't say much about their repairs, but the staff that I've interacted with are pleasant college kids who play non-offensive music, so work can be done. By the time you reach this end of Newbury it's a nice respite from the heat and weariness and an easy alternative to my couch-cum-office.

my husband and I seniors with limited tech skills. Nick has assisted us with pretty much all…read moreaspects of tech support, from purchasing devices to pretty much anything you can think of (set up, transfers, troubleshooting). He has been an invaluable resource to us for the last couple of years. He is extremely responsive and responsible. He also is very security and has given us many helpful suggestions to protect from potential cyber criminals. I also believe that his pricing is both reasonable and fair.

I have used Nick's technical services many times since I replaced my PC with an iMac. Nick helped…read moreme tremendously! He's reliable, knowledgeable and has very reasonable rates. I highly recommend him!

Professional, friendly, excellent customer service, quality work and good value for the services…read moreoffered. Stephen helped me mount a TV in a small bedroom for my elderly father, on short notice, over the holidays. His communication to arrange the appointment was excellent and flexible. I knew what I wanted but asked for his guidance on how to go about it. He was friendly, pleasant and helpful on all fronts. I quickly I had an appointment and felt confident about how things would turn out. On the day, he called ahead to let me know his ETA and showed up on-time. Once he arrived we confirmed the job details and he got right to it. I asked him if he minded me watching and asking questions to learn, but I admit, as a highly skilled professional tech guy myself, I wanted to find out what experience Steven had and how well he understood the tech behind the services he offers. My motivation for that is simple: - I live out of state from my folks - good service is hard to find - not everyone is trustworthy - even pro tech folk need help with tech - I know tons of folks who need tech help Stephen answered all my questions with ease and I discovered he has great technical skills and experience beyond the services he offers. I even learned a few tricks about how to make aspects of what he did easier and more successful. I also really enjoyed talking with him about tech and even about life. I was left with a feeling that not only is he smart and qualified, but also that I'd enjoy working with him on any type of tech project because he had such great aptitude and attitude about all. He was efficient, handled small challenges with confidence and completed the job with ease...all while teaching me how he did it. I highly recommend Carter IT and will be sending him as many referrals as I can.

Steven was a pleasure to work with. We appreciated his clear and timely communication. He got the…read morejob done promptly, checking with us to make sure all our criteria was met. We will definitely reach out to him for future projects.