We have been doing business with Audio Concepts for years due to their competitive pricing, technical knowledge and great customer service. We recently purchased a new AV system including a Samsung 46" LED TV, Blu-Ray player and Sonos Soundbar. The Sale Manager was very helpful with recommending a local cabinet maker to have a custom sized entertainment console made that would accommodate our new TV and associated components in the space we had available. Before deciding on what to purchase, the Sales Manager came out to the house to evaluate the space, make measurements and to provide us with different options. We visited the local showroom in N. Attleboro where he demonstrated the TV along with the Sonos Soundbar. He was very knowledgeable about the technical specifications and features of each component and was able to answer all our questions without any sales pressure. After taking delivery of our new furniture, the Sales Manager scheduled a time with us, after hours, to deliver and install our new AV system. He helped with the removal of our old 35" Mitsubishi console TV. He quickly set-up the Sonos Bridge and Soundbar wireless connection to our computer's router and local network. He downloaded the Sonos App to each of our available iPods, iPhones and Kindle devices and configured each device for control of the Sonos system. He then quickly installed and set-up the Soundbar, TV and remaining components including, Apple TV and a VCR/DVD recorder. He meticulously routed each power, HDMI and all other cables into a bundle and neatly zip-tied them together. His attention to detail made for a very clean and professional looking install. He configured all the components together along with our wireless network and ensured they were communicating and operating properly with each remote and other wireless devices. He even named each of the inputs to make it easier to operate each component. Once done, he spent the time necessary to show each of us how to use our new AV system including each wireless device used for controlling and streaming music to the Sonos system as well as each feature of the Apple TV. Once done, he disposed of all boxes and shipping materials for us. The following day, we received a follow-up e-mail from him thanking us for our business and included a written "Quick-Start" guide for the basic operation of our new AV system as additional reference. So far, we are thrilled with our new AV system and the personalized technical and customer service we received from Audio Concepts. This high level of service is simply unavailable through the larger retail chain consumer electronics stores we have visited. We highly recommend Audio Concepts to anyone considering purchasing a new AV system. read more