Solid Alarm System and Capable Installation We had ADT replace the non-central alarm system in our new home. The existing system was old and both prior owners had "forgotten" the master code (you can tell how concerned they were about security!). After some research, I reached out to ADT and they had a salesperson come by and do a walkthrough. She was thorough and pointed out some potential security issues. She was not pushy and worked within the budget we gave her. After a few "false starts" scheduling the installation, they agreed to do the installation off usual hours. The technician was prompt, courteous, neat and did a nice job explaining all the functionalities. We have used the alarm the past several days and have been quite pleased thus far. read more

I was told on the phone by ADT that my equipment would be free. I told them how many doors and windows we have and that we need a motion detector too. I assumed the monitored fire and smoke alarm may cost something because they would not tell me how much it costs on the phone. I set up for the technician to come out. He informed me that the equipment was not free like I was told. It would be just over 2,500 dollars and that was after I was given a 600-dollar credit. So, in total my system would cost a bit over 3,100-dollars. I asked for another option and after trimming back the system that he designed it came to around 1,000-dollars. I am so happy that I had the foresight to not sign the contract before the technician came out or I would be stuck with a huge bill that I was not expecting. My advice would be to get a clear and detailed list of what will be installed and how much it will be before signing any contract with ADT. read more

I signed up for yelp just to leave this review. It is better to have your house robbed then to sign up to be robbed by ADT. Do not sign a contract with ADT just buy the ADT sign off of amazon, you're better off. They will not let you unsubscribe and just keep charging your account. I had to cancel my subscription 4 separate times and the best part was I just got billed again last month for an "operation fee". The best service I received from this company was after I contacted the BBB. For you and anyone you love DO NOT GET ADT. read more

DO NOT SIGN A CONTRACT WITH ADT Listen to their reviews on Google, you don't want to be with this company. When you have problems, you'll find yourself running into long hold times, constant transfers, endless runaround and technicians never actually fix anything. When I tried to cancel service after three false alarms and a technician who didn't fix anything I was informed that I would owe over $900 in cancellation fees, despite being within the first six months of my contract. After a month of asking and a second $59 service fee for a different technician who scratched his head, reset a sensor and didn't fix anything, they finally cancelled my service, but declined to refund me because they didn't fix anything. Dishonest company, stay away. ​ read more

ADT Security Services - Security Systems Near Me - Westwood, Massachusetts

10 negative star for ADT!! I never argue with any company on phone before until ADT I was not believe on Yelp review and some others site review about ADT until today. Most of review give a low point for ADT, i would like to get security system for my first home (owner). We got the promotion deal though flyer mail and i was contact them the day before the technician came to my house to install the equipment. Firstly, i talk to the lady on phone and make sure about deal that they offer us which is in low price if compared to other company deal at that time. That is why make me wonder about how can they do this deal while is search online for ADT package is only from $40-55 monthly service fee. I asked the lady on phone more than 3 times to make sure that will be the price for our bill and the equipment that we will get and she said " Absolutely mam, this offer is only from flyer mail and you contact us within 30 days after you received the mail so we will provide you $$ this price with fee equipment which are including over $874 plus no activation fee, digital keypad with battery back up, motion sensor, two keychain remotes with panic button, 15 Free pre-wired door/window sensor or 7 wireless door/window sensor, warranty included on all equipments, NO HIDDEN FEES OR ADDITIONAL SERVICE TO BUY!!!, $99 for installation fee instead of $199 and 100 visa gift card. I was told by 2 person on phone the first one is the lady and the second person (according to the first lady was her manager) is the manager who asked me about how many doors and windows we want sensor so i said totally will be 6 windows and 5 doors. Before they get my credit card information to hold on for the service i asked them again about do i need anything else or do i have to pay anything else for this, she confirmed by " No" again. On the installation day, the technician came and ask me for any question so i tripper check about promotion price and monthly fee and what i will get again! so the answer that i got is i have to get ADT pulse which is more than $50 a month because if i want the service that they gave me an offer i need a " LANDLINE" which is 2 out of 20 others security company needed and they never informed me even i asked more than 3 times about if there is anything else why the service is cheap! the technician ( he is nice and tried to help me) was agree with me that they should tell me the true and not hidden anything by purpose so he try to help me to get that price that i was told and talk to the 3 lady on phone. The lady on phone which is his manager blame on me that if i don't have landline, i have to contact comcast for one and pay them! she also blame on me that why i don't have landline! Why people need landline now? Wake up girl!!! I am not in 90s and not 80 years old grandma and i use cell and wireless not home phone so she said " Oh well!! If you need home security service system, you will definitely looking to pay about $45-65 a months anyway. No company will provide you for $27.99 a month for that! So why you guys send out the 27.99 promotion and tell us we can get it???? but want us to get ADT pulse anyway!!! read more

Most disappointing. We have been ADT customers for about two years. We needed to replace several exterior doors, which would require the system to be temporarily disconnected. Prior to replacing the doors we met with ADT's Solutions Advisor who agreed to restore and reactivate the system; prepared an Additional Services Rider in the amount of $371.00 plus an added $2.79/mon charge for a Quality Service Plan to "cover" the new sensors; and, reached agreement with the installers as to how best to coordinate the work. ADT was notified when the doors installation was complete. ADTs technicians (there were four who attempted) advised there was a miscommunication with the Installer and that additional and in my opinion exorbitant, charges would be necessary to restore and properly reactivate the system. We felt additional charges were unfair; that this was entirely ADT's responsibly; and, the six weeks without the system and the services we prepaid a year in advance is unreasonable under the circumstances In that we are not at fault. The Solutions Advisor referred us to "Corporate" and then conveniently disappeared. Not sure if there is a direct result but, after appealing to six or seven Corporate Agents along with letters to ADT's President and CEO, and to the Senior Vice President of Customer Relations, the Local Manager was somehow motivated to take the necessary to reactivate action. ADT it seems, does not take seriously its Code Of Conduct which states in part that ADT is committed to delivering a consistently excellent customer experience particularly as concerns outcomes and solutions. read more

Purchased ADT system - had terrible problems getting it started with set up. 4th try with Tech support was a disaster. I had purchased Smart locks for my front and back door. When the tech guy tried from his end to set my security system - he went into the WiFi side and turned it off and restarted. At that time my smart lock to the front door disengaged to the WiFi and now does not work when I leave my house and try to code my front door key pad. The technical support is very UNKNOWLEDGEABLE. Recommend you be savy in this field to bypass their tech support. After calling back on the 4th try they finally got me a tech manager who told me what I need to do. I have to hire a locksmith to re-set my smart locks on both doors. This is my $100 costs after they messed them up. ADT will not pay. Be prepared for a nightmare. read more

I have been a customer of ADT for 13 years. Over the last year my system stopped working properly and had a difficult time getting a technician scheduled. Finally yesterday the tech arrived late, and after working on the system for quite some time basically states the system only could communicate when sun was out and weather made it stop communicating both internally in my house and with ADT. That's insane! Additionally I've had on going issues with Zones and contacts that won't work. They've repeatedly sent me batteries which after changing still not working correctly. When the tech came he only changed the batteries again not replaced the sensor which I suggested when I made the appointment. My system has not worked correctly for over a year. Last night at 3am the system chimed repeatedly that glass break 34 was not communicating... same as it was before the tech appointment which took weeks to get. Today I called and spoke with a customer service advisor and requested 1) a credit for the last year of it not working and 2) a tech to come tomorrow and make it work properly, the answer was no to both. 2-3 weeks for next appointment. And offered me an upgrade but that would cost 2000 over 35 payments for the hardware and increase from 59 to $81 a month for monitoring....What??? 1) system can only work when it's not cloudy 2) supervisor 'Mary" I spoke with said they'd only credit 2 month on new upgrade but still have to pay for installation and increased rate 3) the new system would work in all weather as it uses different cell towers - so clearly they know my system which can't communicate has not worked I cancelled and reporting to BBB and will seek my credit through BBB. Warning they are not a good company to work with and after 13 years will take my business elsewhere and suggest you do the same. Worst customer service ever experienced by a consumer oriented company. Buyer beware. read more

If there was an option to give negative stars I would. Two years ago we had adt installed and it's been nothing but a disaster. The smoke and carbon monoxide alarms go off randomly in the middle of the nignt and we have called to try to have issue resolved not once, not twice but over 10 times!!!! There isn't a person that has been helpful or sympathetic for the trouble this has caused our family. My dad suffers from high anxiety and our dogs are petrified every time the piercing alarms go off. Today, after the alarm going off yet again at the wee hours of the morning, we called to have someone come remove the system from our home. They proceeded to tell us it wasn't their problem because we have "discontinued" our service even though they installed it! And what a beautiful job they did...it's no wonder the alarms are glitchy!!!! read more

ADT Security Services - The heart of our faulty security system! - Security Systems Near Me - Westwood, Massachusetts

No matter watch ADT company use They're horrible they don't honor their contracts even when they're recorded and in writing they promise you things and then they say they can't do it And then they want you to pay for electrician read more

My online MyADT account says I owe TWO times as much as my invoice shows. ADT phone rep informed me that ADT now charges at beginning of month if you use AUTOPAY or if you login and don't pay attention and just pay what the system suggests. I think its extremely dishonest to issue me an invoice with a clearly itemized amount due, but allow the online payment system to collect differently. Since I already have had multiple service-related issues with ADT over the years, this behavior made it easy to cut ties and bundle my home security with my Xfinity internet service. AND GUESS WHAT? I will also be saving money with Xfinity with an UPGRADED package... everybody wins, including ADT, because now they don't have to pretend to give me customer service. read more

ADT Security Services - Online Payment Issued Invoice - Security Systems Near Me - Westwood, Massachusetts

Do NOT use ADT security service. My alarm (siren) woke me in the middle of the night and while I waited for ADT to call and check in with me that everything was alright I spent several minutes checking the doors, windows and garage for a breach. ADT NEVER called!!!! When I contacted them the nasty representative stated that if I wanted a phone call then I needed to ASK them for a call. I have been paying ADT for the last 3 years to monitor my alarm all the while thinking that they were doing their jobs. Imagine my astonishment to learn that I was required to ASK THEM to do the job that I was paying them to perform! PS: When I called to cancel my service they stated that they are going to charge me for the remainder of the month! Again, for a job that the DO NOT DO! read more

I've had an ADT alarm system since I bought my house in 2000. While the security system is a good system, ADT's customer service and technical support services are a joke. When I first had the system installed they had great support, but if you need anything today, it'll take you at least 30 minutes of automated BS, and waiting on hold, before you can reach any intelligent human being. read more

If you love migraines, wrongful bills, terrible customer service, and refusal to terminate your services then you should sign up for ADT! I never leave reviews, but ADT is an absolute nightmare. I have been a customer of them for over a decade and they do not care. I have had 4 break-ins in which I've lost tens of thousands of dollars and ADT was useless before, during, and after the process. Then when I request to cancel my services and close my account, they hang up on me mid call and stop giving me services. Sounds like they successfully terminated my services right? NOPE. 7 months later and I get mail from a DEBT COLLECTOR claiming that I have not paid for ADT's services so ADT filed me for owing them debt! I call ADT about this and the customer representatives are the spawn of satan. She talked over me, interrupted, told me I should done this or that, couldn't answer any of my questions, and told me there was nothing they could do about it. Now I have to dispute a debt collector! DO NOT PURCHASE ADT. They will make your life hell and then yell at you on the phone. I would give them 0 or negative stars if I could. Go anywhere else for a security system, ADT is not worth it!! read more

ADT services is like Comcrap, a bad company who just can't any lower.. since they suck ass. Too expensive and expects you to have a landline.. wtf? Who the HELL uses a landline? read more

Recently purchased a house, unsure on who sold my info but not happy. Anyways ADT has hounded me with unsolicited emails and calls for the past 3 weeks. I've done their "official" unsub method, their "reply to this email (that ends .co not .com, so I send it to both)" direct reply saying politely to remove me. Nothing. Now I'm sure they'll sell my listing as their only revenue source because I cannot fathom anyone willing pays for this useless service. Post auto response: I've gone through the steps YOUR company laid out as to how to be removed. IT Should Not Take A Yelp Review to get results! read more

If I only could give them less than 1 star. Worst customer service. Worst security system. Don't waist your money with them. I called them to move my services I was 50 minutes on the line, talked with 5 people to get nothing!!!!! Called them back to cancel the service 20 more minutes. read more

Over 66 mostly ONE star reviews... for a company.. that likes to boast that it is capable of monitoring the welfare of THE MOST SIGNIFICANT INVESTMENT most of us will ever make: Our Homes. Amazing. My fire alarm went off at 1:15 am. The house was NOT on fire. ADT called me to make sure everything was ok. I then called them back to find out why .. the system I'm paying roughly 80.00 a month for is telling me there's a fire when there ISN'T one. But these days it is nearly impossible to reach someone whom I can understand.. let alone, wade through the several second delay caused by trying to speak with someone in customer support who is half a world away. This is not your standard customer service issue. This is not like someone trying to return a shirt to a store at the mall. This is about trusting a company which claims it has what it takes to monitor your million dollar+ investment. They do not. I simply cannot understand the operators. Broken English, half sentences.. not one complete or articulate thought. They can't understand me either. You ask them to slow down and they just speak louder. I can hear them just fine.. what I can't do is understand them. So now.. I'm not only gambling the fate of my million and a half dollar home.. with a company that won't effectively communicate with me .. But I am also paying top dollar for the Language Learning Curve of someone on the other side of the planet. This is not professional. This is not a business relationship in good faith. It is a disaster. Listen to the cleverly devised PBX answering system: "For quality assurance ALL calls MAY BE monitored." A grammatical disaster in itself. It's either SOME calls will be monitored or ALL calls will be monitored. But not ALL - and May Be in the same sentence. I'm done. Please don't let yourself be taken in by this low grade, deliberately inept group of scorpions. It MAY BE a very costly gamble in the end. (Edit: Your apology is meaningless because it does not address my main concern which is that your company is UNREACHABLE. Someone may answer a phone.. but if I cannot understand them and they cannot understand me - What is the Point? You know this problem exists and care to do nothing about it. You will continue to lose business to competitors And the only clients you'll have left will be the ones who are either too unmotivated or uninformed to switch. Heaven help them if their alarms go off in the night.) read more

Look elsewhere. This company uses high pressure and unethical sales tactics. They charged me thousands of dollars for equipment that I had them remove from my home and continued to bill me for it for months. read more

Again, if I could leave a minus star I would. I am still on the phone to get ADT to fix a problem I've had for the last two weeks. Four times they have scheduled an emergency fix. They never email me a schedule or acknowledgement that we even talked!! Ive been told they will now offer not one but two free months of monitoring for the problems I have been having. Each call takes at least a half hour its just different individuals saying blah, blah, blah, and apologizing for bad service but this time they will fix it. Liers, every one of them... Get a dog. Much better response off and they will be your friend forever. read more

Sales people go door-to-door without permits. They opened my screen door to knock when I clearly have a doorbell. Probably thought they wouldn't be on camera if they didn't ring it, but they were. Ignored my "No Soliciting" sign and harassed guests who were trying to enter my house. One of them even put his foot out to block my elderly neighbor from shutting her door!! When I said that I wasn't interested because I have a security system and asked why he ignored my no soliciting sign, he just launched into a sales pitch. You people are gross and are a complete menace to society. If they come again, I'll call the police for harassment. read more

Over the past few months I have been provided with the worst customer service ever with ADT. They auto-drafted over $400 from my checking account with no notice whatsoever and have passed me around to several different reps over the past few months all who were not helpful and all who told me false information. They still owe me almost $700 back and continue to treat me like I don't matter at all. I have documentation and proof of all this and they continue to tell me they will "see what they can do" and never resolve anything or get me my money back. This poor service has been going on since July. I will never ever ever use them again and will advise everyone I can speak to to stay away from them unless they like their money to be taken from them and withheld without reason, help, or a solution. read more

I don't recommend ADT Security. I signed a three yand they keep raising the monthly payments. The customer service lady said it's like gas and milk the prices go up and it's not in their control. When I sign a contract I would like to think the price stays the same as it is when I signed up. read more

PLEASE READ BEFORE SIGNING WITH ADT!!!! I'M A VICTIM OF BEING SCAMMED BY THEM. I feel like I was scammed because I contacted a rep called SAL from Allentown PA and when he came out he rush through the service had me sign on a tablet ZOOM into the signature slot.As I was going through he contract at home realized he had me sign a 3 year agreement. Unfortunately, after several times we tried reached out to customer service the very next day and reported the representative and the circumstances we were in, They refused to process the service request to cancel and now I been stuck with the service for a year. COVID- 19 was a surprise to us all and when I let them know. After I explained to them the circumstance they told me I had to pay 90% remaining of the contract time. Just want to inform you that this is not okay. Becareful. read more

Terrible, terrible, terrible. I've been having problems with outdoor cameras showing live, sending notifications since tech came to "fix" on 8/17/2020. Since then I scheduled appointment for 8/31, whichADT called to reschedule due to techs being "overbooked". It was reschedule to 9/3/2020 in which tech never showed up or called, so I scheduled for the 3rd time for today. I called ADT twice to see what was happening and was given the same scripted reply by Michelle and Dean, "our system is upgrading so we're unable to see status of appointment or tech. It's now 7:02pm and Tech never showed up and ADT never called me back read more

It's been almost 6 weeks since we had ADT install alarm systems on 3 doors and put in a doorbell camera and backyard camera. The alarm systems work OK but in order to get the cameras to work they had us switch Internet providers that took 10 days, install upgraded WiFi, and after 3 different technicians looked at the non-working doorbell camera they said we needed an upgraded transformer. After waiting 7 days for an electrician to put that in we still don't have a working doorbell. Very frustrated - and we still don't know why the battery on the doorbell goes out after a few hours and we still don't get it to ring inside the house or on our phones as promised. Waiting 5 more days until they can send out another technician. Hopefully he will have some answers but so far they haven't been helpful and stuck with us until the problem is resolved. read more

One of the sorriest company I ever dealt with trying to cancel my account. First they ask for a security code that I never made or given. It took a week to get the code then they charged my account again. When I spoke to them about it again of course they said it takes 30 days to cancel. NEVER AGAIN WILL I USE THIS COMPANY. THEY DESERVE A NEGATIVE STAR NOT 1 STAR read more

Had ADT for quite a few years after they took over Brinks. Never a problem when you are a routine customer paying their ever increasing high quarterly fees. BUT - have any repairs done or additional items installed and you better read the fine print - besides paying top dollar for materials and installation, you are automatically agreeing to a two year contract with outrageous cancellation fees. Every time you interact they will try to up-sell you for systems, like Pulse, that YOU have to pay to install and they then add more monthly cost for providing the same degree of surveillance. I gladly paid the cancellation fees to get out of the contract and switch to another service. read more

I have been a customer with ADT for five years until ive said enough. This company has no problem taking your money but when the time comes that you need their help they just don't care. Last year one of my sensors stopped working so I called them and requested for a technician to come and fix it for me. I scheduled 6 appointments and they never showed up. Their excuse every single time was that the technicians schedule has been overbookeed for the day and that he wouldn't be able to make it. Because of this my family was with no working alarm for 2 and a half months. Stay away from ADT there are so many good alarm companies out there. I hope this helps someone. read more

I advise everyone not to use ADT ever!!!! I actually just came from court because they tried to sue me for $1300. Luckily we settled outside of court $200. Long story short I was lured to signing up with this company. They said $100 rebate when u sign a 3 year contract, $100 if u were referred by ADT existing customer. So yeah they owe me $200. Never got my rebate, customer service told me it expired?! Demand me to pay the full 3 years or get a $350 cancellation fee. Really? Ok so I won't pay at all. Fast forward 5 years they added interest BS etc they sum up to $1,300. Hmmm don't let them intimidate you, just go to court you'll settle for way less. All in all ADT is straight up robbing us! Stay away read more

If I could give ADT NEGATIVE stars, I would! As a business owner myself, I value the people I serve. If I know they are signing a contract that won't suit them, I let them know. This is NOT what ADT stands for - so if you are a prospective client, I urge you to consider other options that are SO widespread now (such as nest cameras, or other drop cameras). For a one time cost for the cameras (ranging from $100-$200) - you are free of contracts that will have you paying hefty cancellation fees and have WAY better features. Not to mention, you'll be free of a team of people who treat you like you're stupid and worthless, if you try and do anything as human as move or change the terms of your contract (their "default" contract duration is 3 YEARS). _________________________ If you're still reading, please go on to find out what happened to me so it won't happen to you. __________________________ When I initially needed security for my business, I contacted ADT because I was attracted to the option of remotely locking and unlocking my place when my teachers needed access, but I wasn't there. Some guy then came along, assessed my place, made a suggestion for a plan, and seemingly brought to my attention all the important things I should know as a valued customer. WRONG. He hurriedly got my signature, and then fell off the face of the planet. I called him. I texted him. I wasn't even sure if he just took my credit card information and ran. I had to cancel that card after it was all said and done. I explained this to corporate ADT - they apologized - and then sent someone new. So from the beginning, the contract signing was sketchy at best - the service was awful and inconsistent - (all red flags) - but I went on in desperate need of a security system. 1.5 years later, I've been blessed with terrific growth in my business because of treating people RIGHT, and so we are upgrading spaces and doubling in size - with no need for the system. ADT wants nothing to do with it. I tried to cancel, I even agreed to pay what I would consider a "normal" exit fee of $200 or less. But they insist on a $800 exit fee. Are you kidding me? What business in this day and age can get away with the following: 1) 3 year commitment - no out clause. 2) An $800 exit fee (or 75% of your total contract). I feel like this has to be impossible. The only more binding thing than that is death. I figured this had to be a scam, I started doing the homework I should have done 1.5 years ago on the company and what to do in this situation. Needless to say, I found SO many other complaints from people like you and me, facing the same unfair practices by ADT. I even found there have been lawsuits regarding the manner in several states. Here were a couple helpful articles: https://www.consumeraffairs.com/news/adt-security-loves-cutomers-too-much-to-let-them-leave-091313.html http://www.tigerdroppings.com/rant/o-t-lounge/breaking-an-adt-contract/27009561/ https://www.fatwallet.com/forums/finance/1439300 ________________ This post is not going to give me the fairness I'm hoping for. But what I hope it will do is reach people before they make the mistake of choosing such a dogmatic and crooked business like ADT. _________________ read more

ADT is the worst security system and they have the worst customer service. Ever since we've gotten ours installed it has given us problems. Its constantly going off for no reason whatsoever and we've had to replace the system completely once because it was faulty. We get woken up in the middle of the night for no reason because the system goes off at random times. And no one over the phone can help so we need to PAY for some technician to come out to Boston to look at it. On top of that, the technicians dont work on the weekends or nights so I need to spend time out of my work day to address a faulty alarm system. ADT is the worst, find another security system! read more

DO NOT GET ADT WORST CUSTOMER SERVICE. My husband and I got ADT and when they installed it I was at work. The technician told him he had to sign my name because I made the appointment. My husband not knowing what that meant signed the paperwork. Now we sold our condo and ADT wont let us out of our contract without paying a stupid amount of money when I didn't even know I had a contract. I explained to him that I wasn't even there and they sent me fraud paperwork that would implicate my husband for signing when the technician told him to. This is the worst business strategy I have ever seen. read more

HORRIBLE service! Was over charged for several years. Spent New Year's Eve on the phone with customer service because our system was beeping for no reason and I had a sleeping toddler. Half the time I would call customer service they would be very rude. Now that I've cancelled the service I was sent a "past due" bill despite the fact that the customer service representative said I could stop payment. I requested that the unreasonable charge be waived because of the above and they refused. Get a ring video doorbell and a simplisafe security system. Incredibly easy to install yourself and much more reasonably priced. read more

ADT absolutely the worse! Read DAVID H review-I recently cancelled after 26 years-cancelled me multiple times then promised me first in line for pulse system install. Nobody showed up. Nobody calls you back-stupid phone system-a lot of bored 20 somethings who take 2 hours to watch 60 minutes. DO NOT trust your family's security to these people-DAVE has it right -they just don't care! read more

If I could put -* i would. I have hand ADT for years in the past 2 months I have had 5 service calls they can not fix my cameras. They have been a no call no show 3 times. When I call in upset all they say im sorry let me reach the branch. They will call you directly. The Boston branch never calls. I have spent hours on the phone with them and days waiting for service. It is time to leave this awful awful company. So much has changed since they were Protection 1. read more

ADT has unreasonable long contracts with terrible service and you can't get out of your contract without paying 75% if a three year long contract even if youre disappointed with the service! I do not recommend ! read more

I had ADT in California for 5 years and that system worked seamlessly. Based on that experience, I installed an ADT system at my new home in Maryland about 5 weeks ago and it has been an ABSOLUTE NIGHTMARE. First off, the ads that were sent to the house suggested that the system installation would be free but the technician who came to the house did a full review of the home and advised an installation of a $3000 system. I balked. I stuck with just a basic system and paid several hundred dollars instead (still several hundred $$ more than I thought it would be). Several nights after the installation, the garage door sensor fell off and scared me and my boys to death. I am a widow and single mom. ADT sent a tech to fix the problem. After this guy came out, I decided to upgrade the system after our house was egged (another story.... but it seems ours wasn't the only house and it was likely teenagers with nothing else to do). Here's where the nightmare really begins.... the next guy (#3) comes out and installs all of the window sensors wrong which I point out to him, but he assures me that it's the only way he can do it. The way he has it set would only allow for the sensor to detect motion if the lower window pane is opened. If the upper window pane is opened by a burglar, that motion would go undetected. He spent 4-5 hours here to install a system that was only going to work if the burglar chose the right window to come through. After guy#3 left, the doorbell camera he installed starts beeping after a few days and WON'T STOP, so I'm up in the middle of the night with ADT on the phone working through how to make it work including turning off the power to the house to reset the thing and it still doesn't work. I have to pull it off the door and leave it idle on the floor. Also, the driveway camera that was installed by#3 was triggered by the tree leaves moving but not by me going to my car from my house despite my adjusting the camera windows multiple times to ensure the correct area was under surveillance. It detected me if I walked the dog and was coming back to my house, but not if the kids and I were coming from the other direction. That kind of selective coverage is not what I paid $300 for! (yep - they charged me $300 for that camera). Both the doorbell and driveway CAMERAS ARE LIMITED TO 30 SECOND CLIPS, and THERE IS A DELAY ONCE THEY ARE TRIGGERED, so if someone is at your doorstep for longer or breaking into your car, you'll just catch the first 30 seconds of that. The person would have to go away and everything would need to be still again before motion triggers the cameras again. This glaring limitation was not shared with me when I bought the cameras - otherwise I would have surely gone with Ring which I had in California and which is hecka cheaper and which films the entire time someone is in the frame. I called ADT yet again (getting someone on the line can take HOURS unless you are calling sales- I guess once they have you under contract, you are a lesser priority) to make yet another appointment. And so guy#4 is scheduled to come in a 4 hour time range. It's a pain to have to wait around for someone to come, but that's the process. #4 comes and I go through the whole story and he says sorry I wish I could help but I can't because the entire ADT server is down. This was not the only time in the past 6 weeks of my new service that the entire server has been down. Uh..... really? I schedule to have another visit and Guy#5 comes a week later with a trainee (Guy#6). Not sure why, but they send someone different each time - there's NO CONTINUITY. When I show 5&6 around and explain the problems with the cameras and the window sensors, he agrees the window sensors were installed incorrectly and says they need to be reinstalled, but they didn't have enough time and would come back the next day to do this. 5 and 6 come back as promised and they do their work (another 4 -5 hours). They install new cameras and fix the window sensors. The next day, I realize the new driveway camera does not film anything. It works as a live camera, but no clips are taken whatsoever. Until it rained. Then I was sent 300 notifications of clips of rain. I call guy 5 who gave me his personal cell because he felt sorry for me when I told him of my saga. He said he'd come back but he hasn't - even after a couple more calls. I called ADT again today after a 2 week break which I needed because I am working, and we've just moved, and I have kids, and their dad is dead. I now have an appt for next week with a 4 hour time range for guy #7 to come out to to fix the driveway camera. We'll see. I've called ADT Loyalty multiple times because I've lost a colossal amount of time on this. They offer little to make it right. I'm down $3000, have sunk SO MUCH TIME into the installation of this system, and they comped me about $100. Really pathetic. read more

Worst customer service ever. Had a fire and their system Failed. Still don't have any service and no one will call back. If you need them they defiantly aren't their read more

We are out of town for medical reasons. Electric went off. ADT ALARM. OT WORKING, but they won't send anyone over until we are back , they say because of liability issues. But we won't be back for awhile, so we are without alarm coverage while we are GONE. IT IS IMPORTANT TO UNDERSTAND THAT HAVING ADT KEEP YOU ALARM SYSTEM WORKING WHILE YOU ARE GONE IS NOT A COVERED SERVICE, UNLESS YOU CAN FIND SOMEONE TO BE THERE. THIS IS ABSURD. WE KNOW IT IS DOWN BUT WONT BE ABLE TO GE TOT FOXED UNTIL WE ARE HOME. even if we gave them lock box code, plumbers others will come, but not ADT. IF YOU never plan to be away from home , ADT IS OK, BUT if you are gone, not a covered service if sone thing goes wrong. We have been customers for 30 years, but will find another service. and During covid, well. We have to be there, even if unsafe and be exposed to technician. read more