Buyer Beware!! Service update (Tee W.) I am extremely disappointed with the service I received from StarTech. Several years ago, I invested nearly $8K in a home security system and home theater installation. Recently, with a business trip coming up in two weeks, I discovered my security cameras were offline...a recurring issue since installation. Although I've always been willing to pay their $100-$150 service fee to get their cameras back working, this time the experience was unacceptable. The representative I spoke with was not only rude but extremely unprofessional, repeatedly lying about submitting my "urgent" service request. Despite following up for three days straight, I received no response. She even went so far as to hang up on me after I introduced myself, only to avoid answering when I immediately called back. Her behavior was erratic and unacceptable, so I asked her to have the owner return my call. I finally received a call back from the owner, Eric, who accused me of being rude to his staff and refused to service the cameras he had installed. Instead of acknowledging my years of business with them as an easy going, paying customer, he dismissed me outright and told me to find someone else. As a result, I was forced to leave my home unsecured for weeks until I was able to find a new technician who installed a more reliable system that hasn't had a single issue since. I regret trusting Eric and his team to handle the job. I strongly caution anyone considering this company. They will happily take your money, but they do not value their customers or stand behind their equipment or work. read more

Very high level of quality and technical knowledge - the main installer Eric has been doing this for decades and is a whiz at alarm systems. All at a reasonable price with excellent customer service. Local family business. read more

As a new home owner I was hesitant to hire just anyone to do work in my home. I am so glad I trusted Startec to do the job!! From day one Eric was very professional and confident in his ability to install my personal home surveillance system, mount my large flat screen TV and setup my surround sound system. Came out within days of my call and gave a very reasonable estimate to all my lavish ideas and even supplied a 3 year warranty on all parts and labor!! I was left very pleased with the work Startec did in my home, played a huge part in making my McGregor vs Mayweather boxing fight party Epic! Eric and his boys came in and got the job done quickly, professionally and left my home clean from dust and debris . There were no wires left hanging and my surveillance systems works seamlessly. I have and would recommend Startec to family and friends for any and all AV projects! read more

From the initial diagnostic of a faulty smoke detector to the updating and monitoring of our condo association's fire alarm system, StarTec proved to be dependable and professional. And empathizing as well throughout the whole process as we dealt with the Boston Fire Department in this process! Danielle was always prompt with her responses and made sure we were informed with any developments (permits, etc.). It's clear she and husband Eric as owners of the company take pride in the quality of work and ensuring that their customers are satisfied. read more

I have hired Eric and his team at Startec several times to do a variety of projects at my house and they have always done a fantastic job. Initially, they installed a new burglar and fire alarm system and, importantly, they have always been there to answer questions as well as come to my home promptly for any problem-solving or assistance. That's a huge benefit with working with Startec; they are very prompt, courteous, and responsive. They also installed Sonos throughout my house (including linking it to an existing but poorly functioning whole house speaker system which they fixed), mounted a flat-screen TV, and wired an ethernet connection in a portion of my house that had been a wireless dead zone. I plan on using them again for additional home automation work. read more

We worked with StarTec Communications to get the alarm and security system up and running in our new house. The people at StarTec are responsive, reliable, and very professional. They were honest about what we needed and did not need, so I truly appreciate their expert help. I would highly recommend StarTec. read more

I hired Star-tec to install a burlar alarm in my home, they were a referral from a friend. Overall very happy with their work, cleaned up after themselves which in my experiences with contractors that very rarely happens. So far so good with the system, I am very happy with it. The only negative was having to wait 3 weeks for an appointment, but I understand it's a small family run company so that happens. Eric and his team were prompt, professional and answered all my questions. read more

Called on a Sunday night because my old alarm system kept beeping at me. The helpful operator put me through to a tech who walked me through a simple fix over the phone - at no charge! When I do get it fixed, Star Tec is definitely who I will call. They were polite and prompt and went out of their way to help. read more

Stay away from this company they are deceitful liars. I had an installation booked and when I called to find out how long it would take the girl answering the phone put me on hold then came back on the line and told me to find someone else. I have never been treated so rudely not a good way to do business if you want to stay in business ! I asked for the owner to call me did he? NO . So if you want some reliable who cares about customer service find someone else. read more

We had a great experience with Startec. We needed work done right away and they were able to come out the next day, a Saturday. Our technician Patrick was professional, knowledgeable, and friendly. He had all the equipment needed, performed the work perfectly and the price was very reasonable. Would highly recommend them! . read more

Eric came to my house and gave me a quote and install date. add lying to the long list of faults with this company. Save your money. DIY systems are the future. #simplisafe read more

We needed maintenance on our dsc alarm. Eric was far more knowledgeable and professional than our current security company. He was able to troubleshoot a quirky, unique issue that previous parties had not been able to resolve. Family owned company so they care about the service they provide. read more

We have been working with Startec for more than 15 years. Eric is an extremely conscientious professional who consistently has kept up with the incredible advances in communications. He has installed a driveway monitoring system, door monitoring system, smoke and alarms systems, and surround sound systems (in two homes). In the process of setting up a large flat screen TV and surround system in a second home. Punctual and extremely reliable. Would not go to anyone else! read more