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    Eddies Fire Escape Repair and Certification

    5.0 (4 reviews)
    Open • 7:00 am - 8:00 pm

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    Services - Eddies Fire Escape Repair and Certification

    Fire protection services

    Deck construction

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    I am 70 years old and this is probably the worst company that I have ever experienced dealing with…read more There monitoring service is actually worst than the products that they install. False alarms that they can't correct without hundreds of dollars in extra charges and long wait times to get resolved.

    I was a long‑term customer of Alarm New England for eight years, and my experience steadily…read moredeclined over time. What began as a positive relationship eventually turned into repeated billing issues, including double charges and unexplained fees that required me to cancel autopay and change my card information. A major concern for future customers: Alarm New England locks their Honeywell Lyric panels with installer codes that they do not provide to the customer, even after the contract is fulfilled and the equipment is fully paid for. When I asked for the installer code, I was told I "did not have access" to it. This effectively prevents you from using your own hardware with another provider. Only after I sent a certified termination letter did the company suddenly reach out, offering to reset the code, but only if I powered the old panel back on, which I had already replaced. Service quality also declined over the years. One simple sensor installation took nearly an entire day, and phone hold times were often 20 minutes or more. I was also quoted an extremely high price for a basic battery replacement, which came with pressure to sign a new multi‑year contract. I have since switched to a local company that provides full access to my system, transparent pricing, and no long‑term contracts. Based on my experience, I would encourage others to research alternatives before committing to Alarm New England.

    Northshore Exterior Experts

    Northshore Exterior Experts

    (1 review)

    I had a very disappointing experience with North Shore Exterior Experts while trying to obtain an…read moreestimate for a siding project. I scheduled an appointment with their sales representative, Brian Kelly, and set aside time to meet with him at my home. One of the first things he wanted to discuss was replacing my roof, even though I had contacted the company specifically about siding. When I explained that I wanted to focus on the siding project, his demeanor noticeably changed. He became very quiet, and the remainder of the appointment felt uncomfortable. Brian told me I would receive the siding estimate by Friday. Friday came and I received nothing. I followed up by text and received no response. After spending additional time following up with the company, I was finally told they would not be providing an estimate at all because they cannot fit the project into their schedule this year. During that conversation, I was also told that I apparently wanted the siding done "yesterday." I found that comment unnecessarily rude and dismissive. I never asked for the project to be completed immediately. I simply expected the estimate I was told I would receive. I completely understand a contractor being booked for the season. What I don't understand is why the company accepted the appointment, sent a representative to my home, spent time discussing the project, promised an estimate by Friday, and then had me spend the following week trying to obtain it--only to ultimately tell me they had no intention of quoting the project because they couldn't schedule it this year. If the company did not have capacity for additional siding projects this year, that should have been communicated before scheduling the appointment. A simple conversation about availability would have saved everyone's time. Between the uncomfortable sales appointment, the attempt to shift the conversation toward a roof replacement, the lack of follow-through, the unanswered message, the dismissive comment when I followed up, and ultimately refusing to provide the promised estimate, the entire experience was unpleasant and unprofessional. Based on my experience, I would not recommend North Shore Exterior Experts.

    From the owner: Transform your home's exterior with expert craftmanship ! From siding and roofing to decks, we've…read moregot you covered. Quality work, fair prices and reliable service - call us today for a free estimate !

    Eddies Fire Escape Repair and Certification - metalfabricators - Updated September 2026

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