Phone repaired faster than promised, but they get a mixed review. :-(
First of all, if I could give them 3.5 stars and not 3, I would. Despite coming in w/the least expensive estimate for repair & fixing my problem faster than promised I have to give them a less than glowing review -- and I'm bummed about that. And it all comes down to customer service during the pick up and some janky power cables in the store.
My old & somewhat out of date Galaxy S2 screen got cracked. I contacted several stores in the area and Replay'd came in with the cheapest estimate: $65 which beat the next lowest -- $120 -- handily. The guy I talked to on the phone was excellent. He made it clear they would replace the digitizer and the the glass, but they would have to order the part. When I went into the store a few hours later he remembered me. The repair time estimate was 3-5 business days. The store itself is neat & tidy. I had a very positive impression and was happy to leave my phone there.
I was even happier when I got a call over the weekend that the phone was ready.
When I went to pick up the phone I tried to turn it on to verify it worked. The battery was dead. IMO, this is like getting your car back from the shop w/flat tires. They should have charged the phone, but whatever. I asked the young lady helping me to connect the phone to a microUSB cable so I could power it on. She did, but it didn't pick up any charge. Weird. She tried another: no joy. I started getting worried. When I dropped off the phone it did charge -- the red charging LED would come on when it was plugged in, even if the screen didn't work at all.
At this point the woman helping me took the phone to the back of the store without explaining what was going on and then started helping a nice elderly couple next to me pick out a game for their grandchild. This didn't give me the warm fuzzies. I motioned to another person behind the counter & asked what was up w/my phone and he went to the back of the store. I felt abandoned by the woman who just went off to help other customers in the middle of what was becoming a problematic interaction.
At this point the tech who apparently had done the actual work came out from the back of the store with my phone. He said that the power slot on my phone was broken. When I said it was working when I brought it in, he said there was no way I could have known this and said it probably broke when the screen did. From the get go, he was fairly combative and took absolutely no ownership of the problem. He suggested perhaps the phone only worked with the particular cable I use at home. And then he said it would require a replacement of the phone's board to fix the problem.
I was not ready to start throwing more money at the problem, so I left the store with my phone (yes, after paying).
I got to my car, plugged in my phone to the cable and ... it picked up a charge just fine. I tried it with three different chargers at home. Worked fine on each of them. Tried it with a USB battery charger -- worked just fine. Both the chargers in my office? No problem. The phone has been working just fine and I ought to be happy.
Which leads me to the question: are all the microUSB power cables in Replay'd really that janky?
So, that's how a store that delivers on the lowest quote in a faster than promised time gets a less than glowing review. With very iffy customer service on the back end. If everything goes smoothly, they're fine. If something doesn't? They didn't show any ownership of the issue or even any sympathy. :-/ read more