I love this place. Fairly priced and straight forward. I've sold multiple items and also purchased items over the years as well

Well this is where the review is coming from. Replying to Brian. My unpleasant experience with your establishment started with the first employee at the counter, asking me for my information to fill out their form when you give your phone for repair. I asked him instead of me giving me spelling out my information can I just please fill out the form myself. He irritably just told me that he has to do it and that's it. I have a longer last name which takes a bit to spell out so that's why I wanted to do it...and also an odd street name...which takes a bit to spell out too... After me asking him nicely twice just to fill out the form myself he finally explained why he wanted to fill out the form himself. ( it was because he would be able to read his own handwriting....So when he took those 2 seconds to explain why he HAD to fill out the form I agreed for him to fill it out. After the form was filled out he told me to wait for 20 minutes, which we decided to do. While waiting my friend asked him about a price of a product, he irritably told my friend just to look in the case for the price. Then after a bit over 20 minutes I wanted to check on my phone whether it was ready, and if not how much longer it would be. So I politely asked another employee since the guy that helped me at first was busy talking to his colleague about star wars, games something of that sort with his back turned toward the sales floor. The other employee replied "hey he knows you're here, when the phone's ready he will let you know."(in a rude tone) Not a nice "oh let me check for you" Then after the tech came out to tell me what he did to the phone,(the tech was a nice pleasant guy) I agreed that I was all set, and wanted to pay. I came to the register, and now the second guy( the one who told me that when the phone's ready they will call me) was the one taking payment. I did not see him holding my phone, and asked him, if it is okay that I pay now(because the tech told me I was all set)? He rudely told me that "Yeah your phones RIGHT HERE" Anyway. The customer service here sucks. I don't understand why anyone would be rude to their customer. I haven't seen this kind of bad customer service and hospitality at a shop like this yet. I hope you guys will be nice to your future customers. Good luck. read more

Took my phone to have the screen replaced, very friendly folks, had to order the parts (for my google nexus 5), quick turn-around and good communication - and best price in town! Also picked up a couple 3ds games for my son, big used selection and good prices. read more

I'm an avid gamer who, from time to time, enjoys playing ancient games. I've tried Replay'd couple of times for purchasing retro games (NES, Genesis, Atari2600). They have a good selection and staff are informed about old schools games and consoles. I've compared their prices with ebay and Replay'd beats almost all listings for the games I was looking for. If I ever feel blue, if the sky is dark and nothing goes right, I take a walk to Replay'd and emerge myself into the sea of games, pic something like Truxton for genesis and go home. And you know that Truxton dominates. There is no problem that Truxton can't fix. Anyway, If you like games and you don't like big chains who rub you blind and leave you high and dry (like gamestop, run from it, as fast as you can) this is the place to go. Gaming industry is undergoing big changes, and gaming as we know it might not live long. Soon the new-gen consoles will be streaming boxes delivering game to you. No physical game with a tangible value. Just a digital code to redeem the game. And when those servers go down, that will eventually go (take a look at PS1 PS2 servers for example) you won't be able to play your games anymore. Running a game store is not easy these days. Support your local game store wherever you are, and enjoy your shopping. Don't forget to bring your inner child. read more

I haven't been here regarding cell phones, however, I come by to browse for video games. The store has an impressive stock of recent games and older games as well as consoles. The prices for pre-owned recent games beat the prices at Gamestop so if I'm looking to buy games on the cheap, I'll stop here beforehand. The store carries games for pretty much every console, so this place was my first stop after I acquired a Super Nintendo at a yard sale. They also have a Sega Genesis on display and the playable games often change which is a neat factor. The staff have been nice every time I've been in, and if you want to browse the cabinets full of NES, SNES, and Genesis games, you just have to ask. So come here often and you'll never know what you'll find. read more

Good deals on NES games if that's your thing. Fixed my iphone screen for a fair price. Staff could have been a bit friendlier. read more

Love stopping into this place to see what they have available. I'm primarily interested in Switch games and accessories, which have been a bit limited with the COVID rush on game systems. But there's always something worth checking out and the staff is super friendly. Lots of games for other/older systems too read more

I am super happy with Replay'd! My first encounter with this store,was buying my gorgeous laptop there for an awesome price! Then going back to buy/trade video games since and as of today picking up said laptop after being repaired! Although the employees drop the ball a tad with communication as far as each other and coordinating a cohesive business,it always ends up working out! THANK YOU REPLAY'D!!!!! read more

Don't go here! The manager was awful and really, really mean. I came for a phone repair, which took forever and ever, and while everything looked all well and good, it fell apart after a week. When I came back to see if they could look at it again, the manager completely denied responsibility and loudly repeated "it's all your fault" to me a bunch of times then tried to charge me another 50 bucks. I would give the place zero stars if I could. read more

I came here to get my first generation Samsung galaxy fixed after water damage. I was told the phone was not salvagable but offered a new phone with a 1 year warranty for $70. 2 months later, the charging phone on this $70 phone broke. I came back to replay'd, but was told that I had to pay another $30 to get the phone fixed, because the warranty "did not cover physical damage." WTF??? This was not mentioned to me when I was specifically told that the warranty would cover any issues I would have with the phone. To add insult to injury, when I came back to pick up my phone after paying an additional $30 to get it fixed, I was rudely told that they "weren't able to fix it," then offered a new phone... sound familiar? Bottom line: 1: they will push worthless warranties, and 2: if you are looking for people who actually know how to fix anything, go somewhere else. read more

I took my brother's broken PS3 here for a disc repair. It cost $100 and had it back in almost a week. Customer Service was good, no complaints, and picked up two older sports games for ps3 for $1 each. So far no complaints! I hope I don't have to update due to it not working or continued problems because I have not tested myself yet but I am going out on a ledge here! read more

I'm writing this review on my MacBook Pro, which I dropped off at Replay'd when they opened this morning. The "o" key was no longer working, and that's a pretty critical key! (How many times will it be used in this review alone? Oodles.) I came with the correct part, they swapped it in and had it back in my hands at closing time. Compare that to the Apple store, who wanted to send it away for more than a week and charge more than the computer was worth. A+ on price, speed, job and motherboardside manner by Andrew at the front of the house. I trusted them with the keys to my business, and they got me back up and running before the work week begins. A friend recommended them to me, and I'm gladly paying that recommendation forward. Thanks, guys! read more

Let me know that a game was slightly damaged. Even gave me the option to take it now and return it if it didn't work. Super nice. Great staff. Also they have such an amazing selection. Obviously you can't always know what they will have, but their new and vintage selection is phenomenal. I wish I lived closer so I could go more often. read more

This place is awesome! It's one of the few retail stores still trading in Playstation 1 and 2 games, as well as original factory controllers. Those who have tried using aftermarket analogue controllers on games which require a high degree of precision already know why cheap aftermarket and counterfeit controllers just don't cut the mustard. I got a great deal on a PS2 controller in good condition, and their used merchandise carries a 1-year warranty. Plus, the resurfaced a damaged DVD which didn't play before, and now it plays perfectly, although they also said that if the first resurfacing didn't take, they'd do it again at no extra charge. I'm glad I found this place, and that there are still places like this that exist. read more

Have been in twice. It gets busy, but they managed the crowds nicely. We're totally new to the gaming world, but the staff was very accommodating and took plenty of time for us, even when it was clear that we wouldn't be buying anything. I'd recommend them to a friend. Or, in the case of Yelp, a stranger. read more

I love this place! It has a very friendly environment and they even let me play a game for free while waiting for a bus.

They had the best price for screen repair and were really quick with the repair! Also seemed like nice, knowledgable guys. I'd definitely go back- but I hope I don't need to! Updated and review changed: a few months later, my phone fell from the couch arm to the carpeted floor (not far!) and the screen stopped working entirely. I had to take it to the Apple store who told me WHY it was so affordable. They did not seal the edges or use quality products. I ended up having to buy a whole new iPhone. Upsetting since I was so happy with the experience at first! I guess when the price was too good to be true, I should've known! read more

Good selection of retro games, great prices, great customer service very knowledgeable will be back thanks

Don't get your IPhone screen fixed here!!!! Decided to step inside this store because they offer the cheapest prices, but left with a screen half unglued. The owner (big guy with a beard) apologized and offered me a replacement when a new shipment came in. While traveling, the half unglued screen cracked. When I returned to get a new screen they declined a repair unless I paid for a new screen. I decided to not throw more money at them for a screen that would likely unglue again (they blamed my bent iPhone for it, although this was never mentioned the first time). While waiting for my screen to get glued down, the owner came out to settle an issue with another customer. This escalated to him acting like a thug and threatening to throw a phone and get "REALLY ANGRY" at him. No matter what that customer did, the last thing that a business should do is have the owner come out to verbally threaten ANYONE. My phone was left with glue around the edges, a brand new crack where the clamps were placed to hold it down and a home button that is not in place. read more

Since my last review, I bought a used cellphone back around the end of July. It is now just about October and the phone is still running awesome and I've had no problems, except that I could not set the voicemail up to my own number (I'm not good with technology) and when I took it back they fixed it within minutes. The staff definitely knows a lot about the different cellphones and how they will work according to your carrier and plan. They let me spend about 30 minutes debating between 2 that was just about the same phone. They also have a small discount if you have a student ID. read more

This review is based on a few visits, always with me as the browser/buyer. I haven't tried selling anything yet so I don't know how their buy-back prices stack up. That being said, this store is small, to the point if you're not actively looking for it you might just end up going right past it. However, it's what's inside that counts, and Replay'd has a good amount going for it. If you want a used cell phone or some other techy device like a GPS or Google TV, they've got a pretty decent selection. Of course, I come here for the video games. From old-school Atari & NES to PS3, Xbox 360 and Wii, their wide array of offerings truly span the ages. Hell, they've even got a Neo-Geo AES. I ended up buying Moonwalker for the Sega Master System and Adventure Island 2 & 3 for the NES, all boxed & mostly complete (AI2 didn't have a manual), for a pretty reasonable total! Prices on older games are pretty good, especially for being in the city. Oh, if you're a student you get 10% off for showing your college ID, too. Cool beans. My dealings with their staff were always great, too. I dealt with three different people during my visits (young guy with dyed pink hair, young college girl and taller bearded guy), and they were all super-friendly & helpful when I had questions. I'll definitely be making a point to stop in now & then to see what else I can find! read more

Smart, nice staff. I had some issues with a phone and they kept working with me till it was all sorted out. Will definitely come again.

Got a great service from these guys regarding my iPhone 3GS restore. I took my phone overseas and tried to restore and unlock over there but that didn't work. That left my iPhone in a restore state and there was nothing I could do. I went do Replay'd store and they restored my phone to locked version of AT&T and now the phone is working flawlessly. Thank you guys. Will definitely recommend your store for smart phone sales/repairs. read more

Fixed my iPhone screen, a 4s, in about an hour. The next day my home button was loose. I brought it back in and they fixed/glued the home button for free. Super cool experience. Would def go back to them! read more

in the count of monte cristo (one of my all time favorite books), the count accepts an apology by saying "besides, you compensate for you mistakes in so gentlemanly a way, that one almost feels obliged to you for having committed them." that's all i could think of when leaving today. replay'd used the opportunity described below to distinguish themselves as a business with integrity. they really went above and beyond to make it up to me, going so far as to let me know that my situation prompted a store meeting to make sure nothing like that happens again. thanks to the owner Bryan, and thanks to Leo. read more

Cheap prices, but I had to either go back or call to get the phones I had unlocked working... After going back because my touch screen that was replaced wasn't working, the big guy referred to in the previous reviews, wasn't very cordial... Oh well... Would I go back? Yes... They weren't rude, but just make sure EVERYTHING on the phone is working before you leave... read more

It's one of my favorite spots in Boston, so I almost can't stand to write about it and risk letting the cat out of the bag.... but I gotta do it. It's such a cool shop. I visit Replay'd to shop for used games which, through no fault of their own, can be hit or miss. But hey, if you're a treasure hunter kinda kid then you already know that the risk is what makes the reward so much fun. Check it out. read more

Feeling a ton of anger after my visit to Replay'd. I wanted to sell my Bluetooth speakers and Patrick, a sales associate, told me that 6:30pm was the cutoff time to do so. I rushed to the store after work and arrived at 6:30pm on the dot. Unfortunately, by the time I could find Patrick it was 6:32 or so. He told me there was nothing he could do for me because it was the law that they couldn't buy items past 6:30pm. I was in a pretty desperate situation and I'm now in kind of a bind financially. I felt no empathy coming from him and so I'm giving 'Replay'd' 1 star because it's the only legal way I can express my anger right now. read more

AWESOME. My phone's LCD screen broke. I have a Samsung Galaxy S II (by now, two models behind). I emailed them to get a quote, got a prompt response back. They ordered the part in quickly and allowed me to do everything without ever coming into the shop. I mailed in my phone, paid online, and they mailed it back out to me. It was easy and quick, and I will absolutely go back with future cell phone fiascos. read more

they work wonders! They replaced the glass on my HTC in an hour and it's perfect. I'm so glad they offer this service.

Bryan,Eva,Ansy and Leo;what a great group of people. Helpful,kind,attractive and well read,they are awesome! Great prices and worth every penny,your time won't be wasted at Replay'd. Check them out. read more

$63 bones and an hour later my annihilated iPhone 4S screen was like a virgin- shiny and new. nicely done, replay'd. five stars well earned. i dropped off my iPhone on a weeknight around 5pm. the store was busy. i had to wait in line about 10-15 minutes before i was able to speak to someone. a store associate named eva was really knowledgeable and friendly. she told me they had the part in stock and could fix it for $70 in about an hour. she took the serial number of my phone, filled out a form, and asked me to return in an hour to pick up the repaired phone. they offer a 90 day money back guarantee. if anything goes wrong with the new screen they installed, i can bring it back within 90 days and get a replacement. get 10% off if you show your student ID. oh yes. and bonus points for the cute technician wearing gauges and a neff hat. read more

I broke my phone at work and the next day was able to bring it into Replay'd and get it fixed in just over an hour. It was a less expensive option and it worked perfectly when I was done! So glad Replay'd was available! I'll definitely come back if and when I need help with my phone again! read more

They will mess up Touch ID on your iPhone do not go there. After that they will tell you that need a new home button because your screen was broken all the way down to the home button. The new screen works perfectly. So I guess they did do something right! read more

After an exhausting search for a place where they could resurface old DVD movies and CD's (which I couldn't believe was so hard to find). I went here with not only 3 DVD's, 6 CD's but also 2 video games (my son's) and I walked away with older movies, music and the games all working like new again. They charge two bucks per disc but since I brought in so many at once thay game me a good deal. They also sell refurbished LCD TV's and monitors and just about any electronics, i.e; video game consoles, vintage gaming consoles and accessories, iPads, smartphones, GPS units etc. (all refurbished of course) they even include warranties. What I liked best about this shop is they don't treat you like you are and idiot for not being too tech savvy like other places I've been to. Give these guy's a chance and you'll most likely walk out a happy customer. read more

A lot of great games, I was looking for one specifically and they even brought out their binder of loose discs to make sure if they have it or not which was really nice of them. They also have two large bins of $5 games, all platforms mixed in. If you're looking for older titles of Wii, Gamecube, SNES, DS, Sega, etc. this would be a great place to look. I'm glad I did a Yelp search as I had never had a need to go down that way before and would have never seen it. read more

They have cool retro stuff n64 ps and what not that's the best thing about this place. The prices for the games aren't bad but the amount they give you for an exchange or to buy the game from you is too low. Also I recently bought a Xbox 360 controller and the told me it was in the best shape but since I got it the buttons keep getting stuck. The lines are short which is good. If you're trying to get rid of something asap then I guess go here but if you wanna take a little more time go to cex in Boston they give you more money and better quality items. Parking at both places sucks. read more

I have bought a number of games from them over the years and just recently sold electronics to them. Their staff is exceedingly nice, professional, and easy to work with. They gave me the best price I could find on buying my iPhone. Check with them if you are looking to sell electronics. read more

So nice! I came in with a broken phone. They fixed it quickly, even though they were busy. How much? "No charge. It was a minor problem." Wow, I love this place. read more

After getting my phone repaired at Replayd (charger port), it didn't charge at all. I was worried because I'd signed a form releasing Replayd from all damage responsibility. When I brought it back in and talked to the owner and the man that fixed my phone, the conversation led me to believe that he was not going to cover the cost of fixing the phone. I was surprised to learn that he'd cover the cost of a new battery and another charger port if necessary (90 day warrenty) In the end, the problem was easy to fix with a little googling, and Replayd got my phone working well again. I feel their policies are reasonable, but I'd have begun the conversation with "Don't worry, we'll take care of the damages because it's under warranty", instead of "You have to see where I'm coming from, I replaced the part you asked for and the damages aren't my fault." read more