I moved to a non xfinity area and I was told if I wanted to keep my mobile service I would have to pay a additional $50 a month. I decided to cancel my service and transfer my phone to the new cable provider. I was told after I paid off the remaining balance of my device (which I was told at sign up was free) they would unlock it after 24 hours. So I call back after not receiving the unlock code in that 24 hrs. I was told to wait another 24 to 48 hours this went on for the next 5 days when I finally said forget it and changed my phone and phone number. They have the worst customer service I have ever dealt with and I will never use their services again. After they get your money they have no reason to help you. read more

They constantly have issues with their service, their customer service is awful, their plans seem cheaper but are priced double for the speeds they offer. They're also very petty. Ever since I contacted them to see if they have a cheaper plan and they said the 59.99 is the cheapest plan, I stated I would shop around and they disconnected with me then now about 2-5 minutes I have outages during work hours. Look elsewhere because you're guaranteed better prices and customer service with another provider. Their mobile service is also terrible, I spent two weeks troubleshooting with them and they never fixed my service and charged me the whole time. I switched to another mobile service and I was up and running 3 minutes in with 0 issues. read more

Horrible! Customer service is so awful! One of the worst companies in the USA, and they don't even care! You can't reach them by phone, text or chat! This monopoly needs to be closed down completely! Worst service ever! I need to renew my contract which I don't even want to do, but I need to make changes! It's impossible to do because you can't reach them! They don't deserve one star even! They are a despicable company and make it impossible to contact them! read more

Terrible experience and took over 6 hours to transfer to another provide and they do it on purpose so you wont leave. They change your bill without telling you and their wait time is over 45 minutes and online chat solves NOTHING. read more

This is hands down the worst company I have been forced to work with. They are absolute crooks. Their billing is shady, and agents can never tell you will be charged. Customer service is non-existent, and you will likely be routed through foreign call centers to agents who can only redirect you the website. The website is total garbage, difficult to navigate, and offers no clear way to tell what they will bill you. This company has an unfair monopoly on internet service and should not be allowed to exist. Their personnel, their service, everything about them is garbage. read more

If I can give them a no star rating I would. Unlimited Internet is definitely capped although they say it's not, it is. Xfinity mobile is a joke they'll overcharge you for anything. There's no such thing as automatic payment with them because they'll call you to make a payment and still take your automatic payment. Complaining and making disputes with them goes nowhere. So save your money and time. read more

1st month they double charged me on autopay. Now, this isnduring COVID19 pandemic. I don't have resources to just give DOUBLE payment. Yet, they refuse to do anything and tell me to call my bank to get me off the phone. I do. They then block my number in the automated system sonI can't speak to live agent. I am told tlive agents are for peolle with real issues. read more

One star only because I could not give Zero. Worst company ever. Constant outages. Overpriced. Terrible business practices. Do not recommend. read more

Xfinity doesn't offer annual contracts, so they can increase your bill every 3 months. It's not to your benefit to not have a price/contract locked in place. They'll start you at $50 a month for internet and TV, then a year later, you're paying $175 a month. I was under a "promotion" which is their term for a fair price for internet/cable, and they increased the price per month by $20 during the Covid-19 pandemic. They said there is nothing that they could do during the pandemic to keep my price the same as it was during the previous "promotion". I was hoping the company would work with me considering my income has been cut by about 50% during the pandemic. I was asking if they could keep my rate the same as it was before under the "promotion". They said no that the best they could do is the $20 premium each month. I've never seen a company care less about their existing customers. I've never been late or missed a payment on my account. It's a shame they can't work with their customers even during a global pandemic. I'm switching providers to get more than three times the internet speed for a significantly lower price per month. read more

Comcast keeps billing after I stop the service for the internet router. All the offices were closed and they told us to bring the router to ups. Which I did. Told them by phone and by email. Now they don't keep good records obviously and my credit score will go down because of Comcast infinity incompetency! Do not trust their communication! Neil read more

Xfinity-Comcast cable service is really a piece of work, they are constantly looking for ways to screw you. I currently live in a apartment complex which has at this time only Xfinity as a cable provider, I recently found out that my Neighbor has the same cable package as I do the $149. A month but also has 2 boxes I have only 1 and I'm paying $184. Per month, I called and they stated that his cable package was a promotional that's why he pays less and I need to call back frequently to see if or what promotional packages are available at that time, then today I had 1 channel that was included removed and was told after calling I had to get a sports package to receive that channel. To make a long story shot I'm paying $205. A month for what other people are paying $149. And being told there's nothing that can be done. THE HELL WITH XFINITY-COMCAST THELL SCREW YOU EVERY CHANCE THEY GET...... read more

They lock you onto a contract and force you to accept automatic withdrawals from your account. When you cancel your account after your contact is up, they will continue to bill you and withdraw from your account. DO NOT return your equipment in person at a physical location because they will say it was never returned and bill you $120. And do not worry, their overseas customer service personnel will say they reversed the charges then continue to take money out of your account. THEY ARE ThE WORST COMPANy I HAVE EVER DEALT WITH. If you have other options fir service, I recommend using any company but Xfinity. read more

My inter has been down the entire day and it's impossible to speak to an actual person and this is after jumping through way too many stupid prompts plus they're service drops way too often read more

People are very nice once you finally get to them. Possibly the worst automated menu ever created. They will do anything they can to keep you from speaking to a live person. Just wanted to report that my 96 year old great aunt had passed away and we needed to settle the account and it took me 11 and 1/2 minutes to finally find a way through the auto attendant to get to an actual person. read more

Endless fees, no customer support to talk to. Forget about signing a long term contract in 2 months they will up your fees substantially. Try BBB and FCC with no luck so far. They operate with impunity and no repercussions. No wonder why people are disenfranchised. read more

I had an appointment on 6/24/24 and no one showed up. When I called they gave me 2 different excuses. I finally got them to reschedule to the next day 10-12. At 11:30 I got a call that they would be late arriving and would be there between 12:30 and 12:45 again no one showed up. I had to leave due to a work appointment and left a note telling them it was an outside issue and to please repair it and leave me a note so I know they came. I called after my appointment and was told the technician repaired the outside issue and left a note. This was not true . When I arrived back to the house there was no note and I still had no service. Again I called and was told my issue would be expedited and I would receive a call at 7:30 the next day with an early morning service call. The phone call never came and when I called I was told my appointment wasn't until 4 days later. This is a vacation rental and I have people arriving that I will loose income due to no service. I can't seem to get through to a supervisor and still have no answers. Terrible service experience! read more

if I could put a -5 star i will.... I've been without cable for the past 3 weeks I've called multiple times and they connect my cable for 1 day and re disconnect right after i do not watch tv every day so when i turn it on to watch the news it tells me i can subscribe to the cable... on the other hand they ARE CHARGING ME THE ENTIRE MONTH i call their 1800# and its so hard to speak to a human... and when you are picky enough to speak to some one they do not solve the issue read more

Xfinity would get 0 stars if I could, the customer service is terrible!! You can't speak to anyone that speaks English and the service is out alot!! read more

Xfinity has the worst upload speeds I've ever seen in an internet provider. I currently have gig speed with AT&T and have 1000Mbps upload speeds and Xfinity offers a maximum of 35 Mbps. To put the cherry on top, it's an additional $30 a month for unlimited data if you don't use their modem. It's completely free for AT&T. Xfinity is also $30 more expensive than what I currently pay with AT&T. I'm moving and have no choice but to go with Xfinity. Xfinity, go f$#k yourselves. read more

Run. Customer service is terrible. There was a scheduled outage in my area but my service was never restored. They forced me to schedule a tech visit. The tech couldnt fix it. A second tech came out twice to fix the problem. They CHARGED ME for the tech. My service was out 4 days and they CHARGED ME for those days and refused to honor outage credits. My family missed remote work and online class and caused a ripple in the bill. Therefore, I made a payment arrangement. This was also not honored. They disconnected my service every day for 7 days causing more strife of missing work, class and using mobile hotspots (at an additional charge). On the 7th day, a representative remedies the problem but I was later CHARGED A REACTIVATION FEE FOR ALL 6 DAYS! and it was their error. read more

Oh my God this is horrible service.hours online and texting with absolutely no help..then it's a 1hr 20 min or longer wait to speak with someone in India you can't understand with the same no help.. read more

i have been a customer for 38 years. Customer Service had improved, but it has again deteriorated. After 45 minutes of speaking with a machine and texting with someone, I got no help. All I wanted to do is speak with a person. 25 minutes ago the person I was texting with said someone would call me in 10 minutes. Still no call. Good customer service keeps commitments. Comcast does not! The automated machine just said good bye and hung up on me, again not meeting good service standards. read more

I have been a Comcast customer for over 16 years so it was only right to get their mobile phone service. Big mistake. Customer service is of no help and there was a promotion going on in October with $300 off for the iPhone 13, they did not have the pro max in stock so I spoke to customer service and the person assured me that the promotion would be available when the pro max hit the xfinity stores. I called today to see if the stores had received the phone and the woman I spoke to told me that two stores would definitely have them and I drove to the store and neither had them in stock. So not only am I not getting the $300 off but I also wasted gas to go to stores that definitely did not have the phone in stock. I am currently looking at other phone services to switch to. read more

I could not change the channel on our 2d TV. I spent over an hour with an advisor on chat, who finally suggested I get a new remote. So I drive to an office (that turned out to NOT be the closest office) to get a new remote. Overworked guy at the office asks, "Did you bring the old remote?" "No". "I can't give you a new remote unless you bring in the old one." "The person on chat didn't tell me to bring the old remote." The guy gave me a new remote, knowing that I, and everyone else lined up in the office was frustrated beyond belief. I get the new remote home -- doesn't work. The next day, I fiddle around with all the cables and cords and follow the instructions on the SCREEN (not from the chat guru) to enter the numbers, and the remote WORKS!!! Because the the twit on chat the previous day didn't give me the proper instructions. If I had any other cable option (I am in a condo) I would switch to another provider. No such luck. Now to try Apple TV out of sheer desperation, and worried that unreliable internet (Xfinity/Comcast again) will not support Apple TV. read more

Don't believe comcast or xfinity cable about not turning off your cable during this time for they are bullshit!! Wonder what other company is bullshit greedy asses when you are out of work during this time? read more

Hello friends, I think you will like my Xfinity story. I will give you the short version if I can. This started over a year ago. I bought Xfinity for our new townhome and signed up for auto pay. I did not know Xfinity gave me two accounts at this address. One was working and the other was to take money from me. Yes I paid both accounts but only one worked. I did not know because of autopay. Now Xfinity is holding over $900.00 of my money and won't return it to me I was told by Xfinity they can't give me my money back if it is over $500.00. That is the money I see on the XFINITY app. Not my numbers.. Not making this up.....Right Rick???? read more

XFINITY - Internet Service Providers Near Me

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I am extremely disappointed with Xfinity as and their lack of customer service!!! Approximately 1-month ago I switched my Breezeline service to Xfinity. The process has brought me nothing but problems, and a feeling of regret for changing to this company. The problem starts with the port, or transfer, of a phone number for my elderly mother-in-law that resides with me. She is hard of hearing and requires special messaging. I was ensured by the representative that her phone and current phone number would be up and running in a matter of days. I followed her instructions exactly as she explained. The phone works but the number did not change over. This resulted in 3 (THREE!!!!!) additional calls... each time ensuring that the number transfer would be complete in a matter of days. The number never successfully transferred and I was later informed that I would need to call my old provider and start a new service contract with them to complete it. I asked multiple times to speak with a Manager... this never happened. The original sales representative actually avoided my calls or rushed me off the phone assuming she realized she had made a mistake. Yesterday afternoon I received a call from Xfinity. Upon answering I was disappointed to learn it was NOT the phone call I requested. It was the billing department. I then learned that not only was my number transfer set up incorrectly, they also never set up my auto-pay, which I did at the time I started service, but I was going to be disconnected for non-payment. It was absurd! In conclusion, the service provided by this company, if you can get it, has not been worth the hours of my valuable time. I feel disrespected and undervalued as a customer. At this point, I have given up on the phone number, but I would just like to speak with a Customer Service Manager from the U.S. read more

Picture the worst customer service in the history of commerce. Not just on Earth but any planet in any galaxy anywhere. Then quadruple it. That's XFINITY. It is beyond description how bad this company is. A cavalcade of lies, broken promises, endless phone calls that provide no answers, hours wasted trying to get a live person on the line, ridiculous automated attempts to pawn customers off to text bots. The CEO of this company should never again be allowed to leave his house because he has so little regard for interactions with other humans, let alone customers. Every single person who works for this company should be fired. Every single last one of them. I wish I was joking but it's really that bad. The customer service for this company is criminal. read more

Insulated customer service is the worst customer experience. Trying to get answers on impending price hikes that they sent an obligatory (legally required) email to tell me about. They provided links implying you could find more info by clicking the links, but ultimately you land on your own statement with no added info on the hikes. They may have provided reliable services in the past but if I can't trust them to handle the simplest act of providing transparent information then I need to consider other options. read more

It takes 1 hour to get hold of someone who can actually help, if any. I was transferred 4 times to realize I have to transfer back to the previous department. Agents barely speak English with children making noise next to them. read more

Hello, I have a recent bitter experience with Xfinity Mobile. I joined Xfinity Mobile in January 2021. Xfinity offered a device promo $200 to me, and after a few months they removed the promo claiming that they approved the promo by mistake. Now they want me to pay the full amount for the device. This is ridiculous. Their device promo is scam! be careful! Xfinity (very disappointed) customer read more

Minus 1 star. The worst ever!!!! When we moved into our apartment we were told that Comcast was the only cable company could use. Now it is Xfinity. Rates have more than tripled. Service is practically non existent. You can't speak to a representative. My TV freezes and buffers. Internet is extremely slow. I am going to check out some other services. read more

Internet is spotty, especially if a lot of people are in town. Customer service is slow and not responsive

What is wrong with this company sitting here frustrating customers by pushing these robots on them instead of a live agent these questions that customers call for are very serious and should not be handled by robots not only do these robots do nothing but confuse the customer as well as a mess up their accounts they are beyond unhelpful. I don't care that it's a time of pandemic these people can be working from home from a computer on the phone and helping customers for Comcast it's absolutely unacceptable when you're paying $200 a month and you cannot even get a live agent to talk about your bill on the phone what kind of a corporate company is this blatantly stealing customers money and returning it with shitty service do yourself a favor and go to another provider trust me the aggravation is not worth it nor is the poor poor quality of their customer service. read more

Xfinity customer service is horrible to say the least. I've had a problem and can't even get a call back. Xfinity has no problem raising their prices but ask for some service and it falls on deaf ears. I ha e been a long time customer of xfinity just to get treated badly. If I could give less than one star I would. Not a happy customer. read more

Xfinity didn't inform me of the $300. fee until I received the bill after I sign up. I would not have gotten Xfinity due to the $300 fee. I canceled Xfinity. They won't get another dollar from me. Lesson leaned, read all the fine print!!! read more

Horrible customer service, abd unethical company. They hide all sorts of fees from their advertised pricing. I worked with an agent to set uo service for my mother. They promised to waive a 3.50 cable box monthly fee from my bill before i signed up. Then they refused to honor that going forward and denied taking note of that conversation. Aweful company read more

Been with Xfinity for years and we pay for the top line highest internet they have and yet we always having issues. We call and make an appointment then they don't show up and say oh there was no appointments scheduled. So why are we paying for a bill that isnt working??? There customer service is B.S. and they don't do there job. Been waiting months for them to fix our internet and still nothing... Talk about a horrible internet service. read more

This is consistently the worst customer service of all time. I pay for 150mbs of download speed and almost never reach 50, with internet outage all the time. Three months of trying to get something done. Their phone number just resets the modem. After finally getting humans from the web site call back system and 2 phone calls, getting disconnected from the first when transferred. I received an appointment for a service call. I specifically left instructions for the tech to call on my cell. When they arrived at 5:51 of the 4-6 window I received a text from the automated system he arrived. No phone call after about 8 minutes I go downstairs to see the van driving away. i called customer service and a rude representative named Joanne told me it was my fault because clearly he arrived from the text notification. Apparently Joanne thought it was OK he never called on my cell and just left. Her solution was to simply reschedule for a 3 hour time frame the next day. I told her that I would take 4-7 but I will not be available till 5pm. The level of incompetence gets better. I received 2 automated texts, one saying I have an appointment the next day between 2-4pm...The second text was an appointment for 4-6pm. Neither of which represent what Joanne told me I asked her if she would be OK if she took a half a day off work for a repairman only to have him show up, leave and the company says oh well take another half day tomorrow and we will try again. I have the time for writing this review because Joanie has now had me on hold for 14 minutes while trying to get a supervisor. After 18 minutes she informed me Kim would call me back. At 23 minutes I was told Kim is still on a call (presumably handling other incompetent Xfinity service) and another supervisor is going to take the call. Ruth then gets on the phone and informs me all she can do is reschedule a service call for a 2 hour window. Apparently, Xfinity is unable to leave a note in the system the homeowner can't be home until after 5. They would apparently have a tech drive out and not repair the system and then reschedule for another day. This seems like a reasonable solution..just have the tech repeatedly attempt a repair rather than have a simple logistics schedule. They won't even attempt to have him go to the other houses scheduled in that time window. Allegedly there is a system in which they send the problem situations to corporate. Does anyone believe Xfinity corporate care about their customers? I informed Ruth they should take a few minutes to read the Yelp reviews, 1 star out of 292 reviews should be a sign of the services they render. Total time on this phone call 48:24...BTW, the internet is still awful. read more

XFINITY - Duration of lost time for an unresolved problem. - Internet Service Providers Near Me

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Xfinity is the absolute worst provider out there. Their automatic system for calls, good luck trying to actually reach a human being to talk. The chat service as well is useless. upon sign up you'll receieve slow internet and tv service I would never recommend this provider to anyone I know. read more