Internet is spotty, especially if a lot of people are in town. Customer service is slow and not responsive

What is wrong with this company sitting here frustrating customers by pushing these robots on them instead of a live agent these questions that customers call for are very serious and should not be handled by robots not only do these robots do nothing but confuse the customer as well as a mess up their accounts they are beyond unhelpful. I don't care that it's a time of pandemic these people can be working from home from a computer on the phone and helping customers for Comcast it's absolutely unacceptable when you're paying $200 a month and you cannot even get a live agent to talk about your bill on the phone what kind of a corporate company is this blatantly stealing customers money and returning it with shitty service do yourself a favor and go to another provider trust me the aggravation is not worth it nor is the poor poor quality of their customer service. read more

Xfinity customer service is horrible to say the least. I've had a problem and can't even get a call back. Xfinity has no problem raising their prices but ask for some service and it falls on deaf ears. I ha e been a long time customer of xfinity just to get treated badly. If I could give less than one star I would. Not a happy customer. read more

I am extremely disappointed with Xfinity as and their lack of customer service!!! Approximately 1-month ago I switched my Breezeline service to Xfinity. The process has brought me nothing but problems, and a feeling of regret for changing to this company. The problem starts with the port, or transfer, of a phone number for my elderly mother-in-law that resides with me. She is hard of hearing and requires special messaging. I was ensured by the representative that her phone and current phone number would be up and running in a matter of days. I followed her instructions exactly as she explained. The phone works but the number did not change over. This resulted in 3 (THREE!!!!!) additional calls... each time ensuring that the number transfer would be complete in a matter of days. The number never successfully transferred and I was later informed that I would need to call my old provider and start a new service contract with them to complete it. I asked multiple times to speak with a Manager... this never happened. The original sales representative actually avoided my calls or rushed me off the phone assuming she realized she had made a mistake. Yesterday afternoon I received a call from Xfinity. Upon answering I was disappointed to learn it was NOT the phone call I requested. It was the billing department. I then learned that not only was my number transfer set up incorrectly, they also never set up my auto-pay, which I did at the time I started service, but I was going to be disconnected for non-payment. It was absurd! In conclusion, the service provided by this company, if you can get it, has not been worth the hours of my valuable time. I feel disrespected and undervalued as a customer. At this point, I have given up on the phone number, but I would just like to speak with a Customer Service Manager from the U.S. read more

Horrible customer service, abd unethical company. They hide all sorts of fees from their advertised pricing. I worked with an agent to set uo service for my mother. They promised to waive a 3.50 cable box monthly fee from my bill before i signed up. Then they refused to honor that going forward and denied taking note of that conversation. Aweful company read more

This is consistently the worst customer service of all time. I pay for 150mbs of download speed and almost never reach 50, with internet outage all the time. Three months of trying to get something done. Their phone number just resets the modem. After finally getting humans from the web site call back system and 2 phone calls, getting disconnected from the first when transferred. I received an appointment for a service call. I specifically left instructions for the tech to call on my cell. When they arrived at 5:51 of the 4-6 window I received a text from the automated system he arrived. No phone call after about 8 minutes I go downstairs to see the van driving away. i called customer service and a rude representative named Joanne told me it was my fault because clearly he arrived from the text notification. Apparently Joanne thought it was OK he never called on my cell and just left. Her solution was to simply reschedule for a 3 hour time frame the next day. I told her that I would take 4-7 but I will not be available till 5pm. The level of incompetence gets better. I received 2 automated texts, one saying I have an appointment the next day between 2-4pm...The second text was an appointment for 4-6pm. Neither of which represent what Joanne told me I asked her if she would be OK if she took a half a day off work for a repairman only to have him show up, leave and the company says oh well take another half day tomorrow and we will try again. I have the time for writing this review because Joanie has now had me on hold for 14 minutes while trying to get a supervisor. After 18 minutes she informed me Kim would call me back. At 23 minutes I was told Kim is still on a call (presumably handling other incompetent Xfinity service) and another supervisor is going to take the call. Ruth then gets on the phone and informs me all she can do is reschedule a service call for a 2 hour window. Apparently, Xfinity is unable to leave a note in the system the homeowner can't be home until after 5. They would apparently have a tech drive out and not repair the system and then reschedule for another day. This seems like a reasonable solution..just have the tech repeatedly attempt a repair rather than have a simple logistics schedule. They won't even attempt to have him go to the other houses scheduled in that time window. Allegedly there is a system in which they send the problem situations to corporate. Does anyone believe Xfinity corporate care about their customers? I informed Ruth they should take a few minutes to read the Yelp reviews, 1 star out of 292 reviews should be a sign of the services they render. Total time on this phone call 48:24...BTW, the internet is still awful. read more

XFINITY - Duration of lost time for an unresolved problem. - Internet Service Providers Near Me

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Insulated customer service is the worst customer experience. Trying to get answers on impending price hikes that they sent an obligatory (legally required) email to tell me about. They provided links implying you could find more info by clicking the links, but ultimately you land on your own statement with no added info on the hikes. They may have provided reliable services in the past but if I can't trust them to handle the simplest act of providing transparent information then I need to consider other options. read more

This a horrible service in many ways. I closed my account with Xfinity,7 days after the activation. They didn't tell me to bring back the phones and they said everything is good. One month later, I get a charge of 97 dollars in my account. When I called, even though they admit I closed my account, they still didn't return my money. They say it will take up to 2 months for me to see my money. My bank got over drawn. read more

Please drop Xfinity. Try to use Firestick. The value is better. Xfinity is fine if you want to pay a lot. I did not care about the money until I needed customer service. They ar insulting and make it very difficult to do anything. They are losing market share to Fire Stick and Roku. They are fat dumb and happy. We speak with our dollars. Make them fat, dumb and unhappy. Tell ski you know, Drop Xfiiniy. They do not care. Vote with your dollars, it is the only way. read more

Minus 1 star. The worst ever!!!! When we moved into our apartment we were told that Comcast was the only cable company could use. Now it is Xfinity. Rates have more than tripled. Service is practically non existent. You can't speak to a representative. My TV freezes and buffers. Internet is extremely slow. I am going to check out some other services. read more

This is simply a review based on the experience (and response) of an unfortunate incident with an Xfinity Comcast technician. On 10/23 at 7:40am, I was stopped in traffic at the train tracks on the corner of Greenwood and Main in Wakefield. An Xfinity Comcast van was in front of me and the driver decided to back up his car in an effort to get out of the line. Since he was about to back into my car, I beeped on my horn. He proceeded to scream out the window, "shut the f*** up, I can see your car, you b****." He continued to scream obscenities at me before pulling away. His license plate number is S14 256 (Massachusetts). His behavior was disgusting and outrageous. I reached out to Comcast and was transferred multiple times to different departments, before being told I wasn't able to speak to a Supervisor and there was nothing they could do. Finally, after continuously pressing the issue, a representative documented my account of the incident. I was told I would receive a call back within 30 minutes, but that didn't happen. No surprise there. I am currently an Xfinity customer and I'm looking to drop them as soon as possible. I'm shocked someone has the gall to speak to people in that way, in a company van, no less. Good luck to all the women who are having technical issues and invite him into their homes to troubleshoot. With a temper like that, who knows what else he's capable of. Apparently, Xfinity doesn't have a problem with misogyny. Do better, Xfinity! read more

On June 12th I placed an order for two (2) Xfinity Home security cameras. It is now June 28th and I have not received them. I reported this to Comcast on June 24th. They informed me they already sent me the cameras. I explained I had not received them and should thus not be charged. Instead of offering to resolve the problem, the only solution they offered was to charge me for two new cameras and send them to me. As you would imagine I insisted on a refund for the cameras I never received but they refused. I asked to speak with a supervisor multiple times but am just left on hold indefinitely. An absolutely TERRIBLE customer experience requiring a complaint with the BBB and MA Attorney General's Office. read more

Xfinity didn't inform me of the $300. fee until I received the bill after I sign up. I would not have gotten Xfinity due to the $300 fee. I canceled Xfinity. They won't get another dollar from me. Lesson leaned, read all the fine print!!! read more

Horrible xfinity experience and service risking our job during pandemic We are experiencing wifi issues for 2 months now. 3-4 technicians came out in December but we still face the same issue. Right now, on 1/10, we are out of internet for more than 7 hours. None of my neighbors face this issue, so its just us. And xfinity customer service doesn't seem too concerned. We don't have any other service providers and this monopoly is being used as an advantage. We need this fixed asap permanently, as my wife and I are working from home, and we cant give this excuse to our managers every time. In spite of having this issue for a long time, we are unable to get an appointment next day, and we have to wait until Tuesday. We both have to take a day off from work due to this issue, which is completely unacceptable. I hope this gets noticed and someone take immediate action to fix this permanently. read more

Been with Xfinity for years and we pay for the top line highest internet they have and yet we always having issues. We call and make an appointment then they don't show up and say oh there was no appointments scheduled. So why are we paying for a bill that isnt working??? There customer service is B.S. and they don't do there job. Been waiting months for them to fix our internet and still nothing... Talk about a horrible internet service. read more

Xfinity is the absolute worst provider out there. Their automatic system for calls, good luck trying to actually reach a human being to talk. The chat service as well is useless. upon sign up you'll receieve slow internet and tv service I would never recommend this provider to anyone I know. read more

I have a had Xfiniti internet service since 2018. No major issues to speak of until the last year. I have intermittent outages on a regular basis. I have in fact called Xfiniti 11 times in the last three months. I replaced my modem last week in hopes of fixing the issue. It did not. I have had four outages today alone. When I call Xfinity it is always the same script. Resend the signal, unplug the modem, resend the signal unplug the modem. How many lights are on your modem? Then they ultimately say they can send out a tech but can't say what that will cost if anything. I am now actively looking for a new service provider. If EPB was in my neighborhood I would be using this time to set up service with them instead of writing this review. read more

XFINITY - Xfiniti at its finest. - Internet Service Providers Near Me

Xfinity has to be the WORST service and TV provider. They are lousy with customer service and choices available are low brow in selection. Because of where I live it's the only option. It's a total monopoly. I cut the cord but resent the lack of choice. Don't buy into Esplanade unless you enjoy living with Gestapo. read more

I've been a reasonably happy AT&T U-Verse customer for TV and internet for quite a few years. Xfinity has never really given me a compelling reason to switch providers. I got an offer in the mail recently for Xfinity 400 mbps internet service for $5 less than what I'm now paying for 50 from AT&T (I've been told that this isn't likely to change any time soon in my neighborhood). The deal includes a free Getting Started kit, Flex TV (streaming service, I assume), a 2.5 gbps wi-fi router (an additional $14/mo), and a $100 prepaid Visa card. Why not? I went to Xfinity's website for details and it turns out, for $20 more I can get 1200mbps. This is a no-brainer! I filled out all the necessary info, paid the $50 deposit, and waited for the details to arrive via email. Everything looked good, but there was no mention of the fact that I need a line dropped to my house. The old line was installed when the house was built 31 years ago. It was simply pushed under the sod instead of buried, so when we installed a garden a few years ago, it was damaged. At that time, I was using AT&T, so I didn't think much about it. I contacted Customer Service to schedule this and was told it would cost $100 (!!!) That's a huge chunk out of the promotion I signed up for and, indeed, already paid a deposit on. It was suggested that I wait for the starter kit, then, when I couldn't activate it, they would dispatch a tech to troubleshoot the problem. The 'repair' would, thus, be free. I called again yesterday to see if we could get this done in a more timely manner and waive the $100 fee, since we already know there's a problem, but I was told no. But the agent was kind enough to apply a $50 credit to my account for the inconvenience. The equipment arrived today, so I started a chat with customer service to schedule the 'repair' and was told that there would, indeed, be no charge. For some reason, the agent felt a need to cancel the original order and submitted a new order with the tech visit included. He sent me a contract to approve. One of the items I had to agree to was a $100 'Professional Installation' fee if a tech needs to come to my house to complete the installation. I was disinclined to approve that, but the agent said it didn't apply to my situation. I told him to read it more closely to see that it does, indeed, apply to me. He agreed to give me a second $50 credit in addition to the previous credit, which, together, would cover that fee. Ok. He sent me a summary of the order for my approval and the recurring monthly charge was $95 instead of the $84 on the original order. After 10 minutes with a fine toothed comb, I discovered that the agent had added a feature that I didn't want, which cost an additional $11. He insisted it was on the original order. I copied the original email to the chat window and he agreed to take it off, sending me a new summary. 90 minutes into the chat session. At this point, I was getting edgy, so I read through the summary very carefully. The $100 prepaid Visa card was missing. I asked about that and he pretended he didn't know what I was talking about. He then said it would arrive 16-18 weeks after activation, or something like that. I noted that it appeared on the original order. He said he would check on that. A few minutes passed and he told me that it is not part of this deal (!!!) It's been 2 freaking hours! I told him I was exhausted. "You win. Cancel this order. I'll drop the equipment off at the store tomorrow. Have a nice day." End of story. All I wanted was the deal I signed up for and for which I had already paid a deposit. If these three agents are representative of Comcast's Customer Service, I'll stick with 50 mbps internet from AT&T. Say what you will about AT&T, I've never had such a ...memorable Customer Service experience with them even once, let alone three times in a row. read more

Overpriced. Poor Service. 2 hours to talk to a person. Purchase a subscription and wanting double charge. Unwilling to replace old equipment. Streaming software barely works. Spotty expensive internet service. Monopoly. I have about 8 examples of multiple incidents over the years. If you have a choice dont use them. read more

The former company Comcast which is now xfinity used to an ok company but like some of these corporations they monopolize the tv / internet service until other internet came into the space as result most have realized xfinity is very unfair and the service is mediocre the i internet stags unless yr paying for the top speed and the customer is even worse so now you have so many other options me personally and alot of my neighbors are done with xfinity Tmobike att and alot of other options read more

Service Tech arrived today after having in and out T.V. service for 6 days. (Time I had to wait for an appointment) He worked for almost 2 hours. At the end of two hours he said he had to call his supervisor. He told me his supervisor would personally come between 4-5 pm. Of course no one showed. I called customer service and was told he marked as customer was not home. Now I have nothing working on any T.V.'s. (Worse than before he arrived) Not only bad service but the service tech LIED! This guy should be fired. If I had another choice I would be gone as a customer, but i am locked into a community contract. Don't use Comcast. read more

Absolutely the worst ever! I have been a customer for 12 years and if you have any kind of a problem forget it! You will be on hold for hours, most representatives are not from this country they either do not understand you or act like they do not understand you, they lie to you, They promise you they will call you back, they do not! I tried to change carriers which they told me I could do, if the phone is not paid off you cannot. They disabled my phone. It has been 3 days and I am still have no service. I do not recommend this company to anyone! read more

Xfinity TV and Internet went out and they couldn't send a technician out for 4 days. Was instructed to use my mobile hot spot as replacement for services not at my house and I would get credited for the loss of service. This resulted in $192 in overages in mobile phone charges also provided by Xfinity. They gave me a credit of $16. Was told that's credit for no internet and TV for the 4 days. Customer service reps, Angela, hung up on me when I asked to speak to supervisor. read more

Terrible service. Xfinity's customer service is non-existent. I would have gladly given them zero stars had this been a choice. Get your act together. read more

WORST CUSTOMER SERVICE OF ALL TIME! It is a literal shame that they hire these people to work for a customer service based company. They are really good at repeating the same sentence 5 times and NEVER being helpful or actually solve the problem. This company needs to hire competent people that actually care about their job or at least train their employees to have the proper information to do their job... FYI if you need anything from customer service, be prepared to waste an entire day on the phone talking to humans that will still not resolve the issue(s) at hand. If I could never deal with this company again, it would be too soon. Transferring services is a nightmare and they can never explain why your bill is literally DOUBLE for the month of the transfer. It's literally the most insane experience of my life. They will say "you pay a month in advance" 100 times and this will continue to make ZERO sense to me, as simply transferring my service, which I unfortunately had to do twice this year, was continued that EXACT day in a new apartment???!!!! Why would my bill change? How does this even make sense? It's beyond frustrating and what's worse is that no one can coherently explain to me why this happened. This is only one example of how horrible this customer service truly is. Avoid this company if you can. read more

What a joke! Their customer service is basically non existent, their voice machine isn't helping ever, actually makes my blood boils, their internet sucks and all the service agents that ever came to out house were bunch of inexperienced Zero knowledgeable bunch. If you don't want to loose your mind find better options, even slower internet but some better customer service then this crap! read more

They are nasty. Ridiculous! they came to install internet to my neighbor cutted my internet and never came back. ridiculous

XFINITY GOT ME! Heard the stories but needed internet for school. I lived in Oak Harbor Washington and XFINITY was the only provider in my area. I moved so i turned in my gear and yep, they say i didnt turn it in. I have the receipt showing i turned it in but it doesn't do any good if you can't show someone or talk to someone that isn't on chat, ( on purpose im sure). Its a scam and i will be contacting thir corporate office through legal means. To those not heading all the one stars as i did. Good luck you've been warned read more

The worst value item that pains me to pay for each month. The internet coverage does not work in all rooms of my 800 sq ft apartment. Even when it does work I use my Tmobile LTE 100% of the time on my phone as it is so much faster. Sick of seeing these ads for "100+ channels" - there is essentially NO channels for the $100 monthly fee unless you want to watch very bad soap operas all day. It is also extremely irritating the prices they advertise as the "package cost" it is NOT the package cost, the amount of extra charges almost doubles the "package cost". How this gets past advertising standards is beyond me. Xfinity is an out and out rip off and I can't wait until there is choice and internet only providers in Boston so this fake news company won't have one customer until they lower their price or improve their product read more

Worlds worse service. Then they charge you 100 miscellaneous charges. "For service to come fix their mistakes" never works always in an out. Phone calls take 30 mins or more. Then if you request a manager "they don't have them" then if they do you have to wait 72 hrs to 5 days for a call back. Don't waste your time or money!!!! read more

You cannot speak with a representative live anymore which is frustrating. I wanted to see if I could get a better plan because my rates went sky high once again. I could not connect to anyone on their website unless I texted. I am 76 years old. The rep offered me a plan for $2.00 less than the recent ridiculous, rip off increase i just received. I am going to Verizon or anyone else because Xfinity/Comcast really sucks big time!. I am so frustrated with them! They should go to jail for what they are charging and even if you want to negotiate a cheaper plan NO ONE WILL SPEAK WITH YOU!!!!!!!!!!! I hate comcast. read more

Absolutely awful service and they hate their customers in every step of the way. I wish I could kick pencils in my ears than deal with them again. They don't activate internet until you register things with them, it takes years to speak with someone that barely speaks English only to pull your hair out. Nothing is compatible, and you overpay for services. read more

I keep getting called by Comcast reps, who are all doing a great job, but the management suck and keep making people miserable by calling. I wouldn't bother signing up with them at all. Steer well clear. Especially if you get a cold call. And then, I'd just report the number as spam. read more

The absolute "Worst" Customer Service that any company can have! Solving even the simplest of requests are impossible, it's one large circle that they take you through as if to try and confuse you as a customer. After 11 years of being with this company and spending (Thousands) every year with these people, the results remain the same. They could less if you are a valued customer, and if you call customer service, be prepared for at least 1+ hour to be on the phone, and 3+ hours if you have a simple request. The CEO of this organization needs to put his martini down for one minute while he is on his private jet and read what is really going on with his company! This would be a perfect example of that TV show called undercover boss. He/She would get a wakeup call on how this company is nothing more than a 3rd world company that needs "Serious" fixing from top to bottom! read more

Horrible Slow Inconsistent Unreliable Overpriced Hidden fees Poor tech support No Ethernet solutions Unfortunately the only option read more

Internet speed paid for: 200....internet actual speed 12. Bullshit all the way and increases in price every time turn around. They falsely advertise and sign people up knowing fully that you will never get the speed you pay for. Sorry sons of bitches... read more

We keep paying more and more for our cable and internet and the service keeps getting worse and worse. We try to watch something we recorded on DVR and the sounds and picture are pixelated. We try to use the remote to fast forward or rewind and it stops responding. We try to use the internet and it keeps losing signal, whether it is hard wired or wifi. Where we live, we can only choose between comcast or satellite, and we know satellite isn't very good either. Why is it always so bad? read more

They lied when I set my account up! I put down a $100 deposit they said it would be credited to first months bill... After first month NO REFLECTION ON ACCOUNT! I then call. They inform me that whoever I set service up with was wrong and it would reflect on my account in 6months! I was pretty upse but ok 1 Mistake OK. NOW 6 MONTHS LATER NO REFLECTION!!! CALL BACK. OH 12 MONTHS ILL GET IT! I DONT BELIEVE IT AND IM PISSED! read more

XFINITY - Internet Service Providers Near Me

xfinity debit my account when i have a schedule payment for jan 6th, they overdrew my account today, they have no excuse for what they did no star ratting they suck read more

XFINITY - Internet Service Providers Near Me

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