How do you mark half a star??? So sorry I interrupted the Wild Card playoff game (THE GM was watching on his phone while checking in customers for assistance) So now I may get screwed on my replacement phone coming from another store but then we will know why if it is fucked up. The WORST CUSTOMER SERVICE EVER! read more

It's so hard to get a hold of someone in Verizon. Came to this store and bunch of lazy people who don't want to work! Make me waste my time, waiting and waiting for this guy who decided to just help me partially; he didn't have time to answer my questions about my bill because they close in 15 minutes. So unprofessional!!! read more

If they are busy they make you wait outside and call you back in.. It's 110 degrees outside.. f'd up.. Need seating area inside on hot days. read more

Why do you even come here anymore, we say they can't do shit anymore. No line cancelations, no transferring of files they can only sell you stuff. Just stay home and do it thru the phone. read more

The manager and entire staff of this store should be fired, because they are all useless, rude and worthless! An elderly Hispanic woman who had just lost her husband called Verizon to ask how she could cancel her recently deceased husbands account. She was told she would have to go to the Verizon store at 27512 W Lugonia Ave, Ste B2 D and E Redlands, CA, 92374; 909.798.5450, which she did. She drove 40 minutes from lake arrowhead to this worthless store, only to be told that she would have to go home and return her dead husbands phone. When she returned the next day Wednesday, 27th of March, she was told that she would have to buy the phone or lose all the data on it. No one there would help her switch the data to her phone! They gave her two pieces of paper with vague instructions and would NOT help her! She bought her deceased husbands phone so that she could keep the photos, the sales associate Maria charged the wrong card, when the widow asked to have the card refunded so that she could use a card with money on it, the widow was refused! The manager Albert who was just standing around, also refused to help the widow! The widow left the store crying and sat in her car crying for over an hour as we tried to help her! Disgusting! It's not that hard to be a good person! The majority of Verizon's staff is just standing around and hiding behind a counter! If you jerks can't even take the time to help an elderly widow you should all be fired! Karma will get you all of you lazy pigs! Disgusting! read more

Went to pickup a new IPhone 13 Pro Max on 6/7/2022 that I ordered online for local pickup. I was met at the door by a employee called Chanti. She grabbed my order and handed it to me in a Verizon bag, I asked about the activation instructions to which she says to just turn it on and follow directions. I then asked her questions about early payoff and putting a larger down on the new phone. At this point Chanti started getting irate with me and told me to wait outside, I mentioned that I would like to wait inside due to the hot weather with the other people waiting inside. I was told to go outside where no one else was waiting in the heat. I was never offered to buy a case or protective glass. I actually had to go elsewhere to purchase. I have been a 30 year customer and never had been treated so rudely. Her instructions to activate did not work. I had to call the 800 number to have customer service to do a activation on Verizon's end. To pay for a $1300 phone and not get service in the store is ridiculous. Mind you I am 61 years old and not very savvy on phones. This Redlands location is not what it use to be years ago. read more

I had the worst experience at this store with a guy named Trey. He wasn't helpful and was rude. Once I told him I bought an unlocked phone from the apple store he sensed to not want to help me. I have Att service and Verizon. I am anted to have both phone number on this phone and he told me I had to go to ATT. Which I didn't he could have helped me there. All he did was tell me some crazy story why he couldn't help me and he wouldn't even listen to what I was asking him. I went to ATT and received way better service. read more

DO NOT go to this store!!!! I came in today to switch over from ATT and the man working there kept saying in a very loud hostile voice that I needed an appointment. Instead of being polite and explaining to me that appointments are needed and trying to help me make an appointment he just kept loudly repeating I need an appointment as if I was mentally challenged. I will never be a Verizon customer after this experience. This employee needs a class in customer service. And sad they place this person in the corporate office. read more

I requested Maria twice, she so food and professional, had issues with porting from another carrier, she handled my issues awesome, Phone is workin perfectly, thank you Maria!!! read more

Literally a waste of time went in for a simple upgrade they told me they were going to text me when it was my turn set outside for an hour than went in to see how much longer. The rep told me they called me and I was like no I was sitting outside the whole time and she told me before heading outside that they were gonna send me a text when to go inside. Honestly just so unprofessional and irritating don't recommend. read more

Not even worth my time. Went here after my old moto g SIM card was corrupted and after purchasing new Motorola one to try to get an assist with transferring data. The young man who greeted me didn't even seem to want to touch either phone and told me that I would need to first take the "old phone to a third party for repair," basically useless. I've been a loyal Verizon customer for over 20 years and was basically dismissed without any service. Do yourself a favor, don't shop here. Try the outlet on Redlands Blvd next to Walmart. Spoke to a gentlemen there named Manny who was much more helpful. read more

*update i went back into the store after corporate said they should have not sold my daughter the watch and allow her to make changes to the account. The manager Tommy Saldan refused to help us. All he wanted to do was argue with me and so I asked for his Bosses name and he said call 611 and figure it out. What an Ass!!! I like Verizon but this store is ridiculous! My daughter, 17 years old who is not on my account but i pay for her phone line, wanted to inquire about the Apple watch and the sales guy ended up getting her to purchase the watch. He did not get my authorization to add a phone line to my account. They have a system in place that if the account owner is not there they will text a security code to the phone number so that i can authorize it. Well they sent me the code but i did not approve it so the sales guy maliciously sent that code to my daughter's phone number so he can get into MY account. She added a line to my account and got herself into a payment plan for the watch. Shes a teenager (not the wisest sad to say) so she doesn't understand how all that stuff works. I went to talk to the store about returning the watch and they want to charge me for the re-stocking fee which they should not have even sold it to a minor and let her make changes. The store manager Tommy Saldan said well your daughter lied so she should have to pay for the fee. Ok @******* she didnt lie your stupid sales guy manipulated her and your security system to make changes to my account which her name is not on at all. He said well her phone number is on my account so she has authorization. So i guess if my 3 year old has an amigo watch with a phone number he can make changes to my account too???. What a bunch of idiots at this store. read more

Went here last night to add two lines and correct a mistake the customer service call center made (they are basically worthless). Gerardo was very nice, patient, and helpful. I will definitely go back in store the next time I need anything! read more

I visited this store from out of town, needed help with my account and all my needs were met as well as the young lady who helped me, Alexis. She was very professional, patient with my requests, and fulfilled my Verizon experience better than ever. If you happen to visit this location, request Alexis, she's amazing. 5/5 for this store. read more

Their prices are consistently higher than the online store or competing non-VZW stores (Best Buy, etc). They gouge you on accessories, even more than you would expect. A case bought from verizonwireless.com for $15 costs $40 in this brick-and-mortar store. Store can't/won't price match phones nor accessories. And they won't try to make a deal (instead of a match, how about a service credit or free accessories?). Wouldn't give me the corporate discount my employer is supposed to offer and even claimed no such thing existed. Funny, when I called the 800 number or went online, I got my 15% just fine. Don't waste your time. I'm not sure it's really the store's fault--maybe it's Verizon trying really hard to rip off their customers via corporate edict. Plus... it's in Citrus Plaza which means terrible parking and a death-defying walk from your parking spot to the store. read more

First a qualifier: I'm reviewing this store, not Verizon Wireless service in general. I was having problems with a phone and after countless hours on the phone with customer service , I was directed to the store to receive a warranty replacement (to save time over waiting for a new phone to be shipped). While the staff on the phone had been nearly limitless in their attempts to help resolve the problem, the staff in the store were rude, and completely incapable of understanding the problem; let alone offering a solution. I asked to speak to a manager. Big mistake. The guy was a snide wise-ass. When he wanted to sell me new equipment instead of offering the warranty accommodations promised on the phone, asked him to look at my account (the phone representative had made notes on the account indicating the return arrangements they were offering). He said he care what the customer service representatives said, they do it differently in the store. When I explained the days of problems and drama I'd been having with the phone and asked him for some accommodation, he simply quipped "sorry, that's just the way it is." I guess that was supposed to count for an apology. So back home I went with the non-working phone and back on the phone with customer service. 25 minutes later I had a new phone being sent out overnight (at Verizon's expense). Save yourself a lot of aggravation and time. Do NOT go into this store. Call the customer service number. They're way more knowledgeable and helpful. read more

It's hit and miss here. This store used to be a nightmare of horseplay among the employees and long long waits. Last time I came in a young man named Juan was professional, thorough and informative. Today unfortunately was a Total miss! I was "helped" by a surly black girl drowning in short sweet perfume that gave me a sick headache. She couldn't answer any of my questions. She wouldn't even attempt to check the malfunction on my phone. I didn't buy the accessories I had planned to purchase. I had to leave because I was nauseous from her smell. Hygiene check, people! You're Working with the public! Too much perfume is toxic. Worse than bad breath and body odor. read more

When you walk in to your local Verizon store that you have used often in the last few years with no problems, you can imagine the disappointment we feel today for the horrible attitude and service we received the second time this week when spending HUNDREDS OF DOLLARS on a new iPhone!!! ATTITUDE and KNOW-IT-ALL-NESS is completely unnecessary, especially when the 'know-it-alls" are completely misinformed! Kudos to the current staff here, in the blink of an eye, you lost a complete FAMILY of customers with your UNPROFESSIONALISM! We will find another store now, thank you very much!!! Tried giving NO STARS, but is wouldn't post, just know, NO STARS IS WHATS DESERVED!!! read more

They ruined two phone lines on the account, over an upgrade. Avoid this place, no matter how desperate you may be for help/assistance/upgrade. This place... my fucking God I have never seen a store so royally mess up something even a 10 year old has the ability to do. We came here to get an upgrade, because we were in the area and it was the closest thing. That was a huge mistake. Customer service is a joke. The primary account user was there for an upgrade, you know, the one that is always on the top of the list of active numbers on an account? Well, two of the four phones were eligible for an upgrade. Mine and another. I went with her to give her my upgrade so she could upgrade to a newer phone. Simple enough, right? So very far from the truth when dealing with the people at this location. We explicitly told the rep to use my upgrade for her phone. We told this to the rep no less than 3 times. The rep kept trying to push upon us that we should use the other numbers upgrade. So they do their thing and off we go. Everything should be ok, right? Wrong. Suddenly her new phone is getting texts, to which neither of us recognize the number. So I ask her to call my phone. It's not her number. I call her number, and the old phone rings. Come to find out, the Verizon rep took my upgrade and applied it to another user on the account that wasn't the primary. How does one manage to mess up something so simple? To make a long story short, we had to cease our night out together, drive 20 minutes back home to get the other users phone, then 20 minutes back to the Verizon store in Riverside (no way were we going to drive all the way back to that Redlands store), spending a total of 3 hours trying to fix up the shit this Verizon rep caused (her name was Vanessa). On top of this we weren't even given a receipt for the original purchase transaction of the new phone. Who the hell does that in this day and age?! Again, avoid this place unless you are a glutton for punishment, time wasting, and have a sick and twisted enjoyment of having your stuff messed up. I would give this a half star if Yelp would allow such, they're just that horrible. read more

This store has the worst customer service I have ever experienced. The employees are rude & apathetic and do not care about helping their customers. Lois was especially RUDE and unhelpful. We arrived around 6 to upgrade my son's phone and were told there were 2 people ahead of us, to wait outside and we would be called in about 20-30 min. After seeing several people walk in and get helped, and waiting for about an hour, I went back into the store to see when we would be helped. Lois was now at the front and said there was 1 person ahead of us still. When asked about this since it did not make sense based on what we were told at check in, she said there were appointments that came in. I Asked her about how long it will take & she would just respond "I don't know" in a dismissive tone. When asked if there were other appointments scheduled that could continue to bump us, she then said there were 2 more. I Asked why this was not explained when we checked in and she just shrugged and said "I wasn't up here, so I don't know." No apology, just RUDE attitude. I questioned her some more to find out a timeframe when we would be seen, she then proceeded to say "we will TRY to get to you before we close at 8pm". I Asked if there was a possibility of not being seen (after Waiting 2 hours and being told it would be 20-30 min at 6 pm) and she said "yes that is possible" with a smirk. I have Never been so frustrated as a customer. We were never called into the store and ended up leaving without getting any help after an hour and a half of waiting. Terrible, terrible customer service!. DO NOT PATRONIZE THIS STORE!!!!! read more

German, thank you so much for your assistance. You didn't make this old man feel like a tech idiot. Your professional and technical acumen is above reproach. read more

Save your time and save your money. Go to a different Verizon store, the people here are not only rude, unprofessional, they will never take responsibility for any mistakes. The people on the customer service phone "loyalty team" are much more helpful than any of these people. read more

Every time we come in it is a pleasant experience we have worked with Heba for the past year so we know to immediately look for her and she will always help us with our Verizon inquiries. We came on a Sunday and were immediately helped. Great experience. read more

Verizon - Checking out the 6plus - Mobile Phones Near Me - Redlands, California

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DON'T GO HERE. Absolutely terrible experience. Ordered a phone and was promised it within the month. Over a month later, we went in and they said it'll take another whole month with no explanation. Went in the following day to find out that they had cancelled my order for no reason. Complete incompetence. Two months to get a new phone? Unbelievable. Impossible to get a hold of anyone by phone either. Was on hold for over 40 minutes after being greeted by an employee. Hung up without getting in contact. Called other times and was transferred to incorrect extensions. Most of the time, no one answers. Ended up with a different phone than the one I wanted after waiting over a month for an order that never came. Unbelievable.. read more

Buyer beware, Verizon made a mistake with my bill and sent me to collections. The so called Manager told me to call Verizon and Verizon told me to fix it at the store. Just google " Falsely sent to collections by Verizon" and you will see how many people's credit score they negatively affected by their stupid mistake. Verizon used to be the best, now they are far from it. read more

This review is for my experience yesterday. Ordered a phone online to pick up in store. When we went to go pick it up it wasn't processed yet. We asked an associate that we had a few questions about our bill she said we would be able to ask when we picked up the device. When we came to pick up the device, the Asian manager Michael was practically rushing us out the door. He made us stand outside while there was room to stand inside and then told us he couldn't help us with anything further, other than picking up the device. We didn't feel heard or were able to get our questions answered. We don't appreciate Michael and if he's the manager I won't be coming back to that location. I'll take my business elsewhere. Learn people skills Michael. read more

Asurion is not worth the money! I called and took over an hour on the phone. Simple claim to file for an iPad that was damaged. They agreed immediately to replace, the problem was the illiterate customer service having to spell & repeat slowly name, email etc. After all that I was told the item was on back order, and she hung up. A week later I finally get a phone message noting to go online to check claim. Of course my name, address & email address were all incorrect. By the way, I had attempted twice to call to ck status and was on caught in a customer service nightmare. read more

I went in to purchase/upgrade my iPhone 6splus to the new 11 pro max. Kevin assisted me quickly and explained the added charges that would ensue upon my monthly bill. He was very professional and concise and put the glass screen cover on and provided instructions on how to transfer the data once I got home. I only wish we had down the transfer on store because it took quite awhile at home. Overall great customer service and very helpful. read more

Horrible service, got there 1 hour 1/2 before they close and the store was locked with a sign that said on break be back in 15 min, I waited 1/2 hour and I had to nook at the door the guy came out like he was sleeping, I went to change a screen that they sold me, two days before and told me that had warranty, making story short they lied to me everything they said it was a lie and their attitude is horrible ever going back to that store read more

Two stars for the customer service you receive when you show interest in signing up with their service. negative three stars for the awful service you receive (if you get any) when you need some technical support after just dropping all this money on them. Like verizon but hate most reps at stores in the IE. read more

Frontier Fios Communications: Mentone service. Awful. Can't get a straight answer from eleven different numbers. Poor internet service in older side of Mentone, CA. Internet speed would start out high, with tech support, but reduce immediately after 5 minutes of use, over and over again. read more

After coming into this store and experiencing great service, I was surprised at all of the negative reviews. I dealt with two people at this store. Last night, I came in a spoke with Anthony, who was very nice and helpful, but unfortunately, they didn't have the phone I wanted in stock. Today, I came in and Juan helped us. They did have the phone in stock, as told by Anthony the night before. I upgraded to the iPhone 6s. The process was quick and easy, and there were no surprises or hidden fees. Juan and Anthony were both very knowledgable and extremely personable. I couldn't be happier with my experience here. read more

The customer service rep that assisted me yesterday needs to be fired, no help and was lazy made me buy a phone when he could of taken the time to listen to my issues, when i called to speak tot he supervisor names SAMMI he was worse, this store is pathetic and i want to warn people about this store. Chat customer service was so nice compared to these two. read more

This Verizon has terrible customer service. One of the employees, Rita if I remember correctly, saw my mom and me waiting but did not even bother to look up from her phone. While she was helping us, another woman came over to help her. Later, another group of people came in and the two woman left us to go help them. Basically, you should only come here if you're seriously desperate. read more

Verizon is the worst company around. They tell you one thing yet every month I have to call. I would highly recommend going with any other wireless carrier. The people that work there are worthless along with Verizon's word! read more

Pathetic and rude . Absolutely no customer service skills at all. Thanks for making it easy to switch providers.

We own an electrical business and decided to get more electronic with our guys in the field and integrate tablets. We went into the Redlands store and got two since we already had a few. Every time going in there used to be a nightmare and take FOREVER. We met with the business liaison, Eric, and he gave us his personal cell and since, I've texted and called him directly and he has made it smooth to get new devices, SIM cards, etc. He even offered to drive one by our office. Much appreciated! read more

I was told by the customer service reps to go and exchange my phone because they originally sent the wrong one. They put the notes in my account stating that it was a mistake. The rude man at the door with the iPad was so disgusting and disrespectful. He told me he wasn't going to do it, I even had the rep on the phone and he told her he's not going to risk getting COVID because they messed up and maybe next time should pay attention to what they put in the boxers On top of that he was gross because I was upset that he wouldn't do it and told him that i didn't like his attitude with me and he told meI was really cute but my attitude made me a real bitch and that's unattractive. I COULD NOT BELIEVE THAT HE SAID that. The rep helped me file a complaint with this store. I would not recommend he definitely made the experience awkward and inappropriate! read more

This place has horrible customer service. They put you on a list if you want to buy a phone, yet take customers as they walk in if you purchase something other than a phone, which is so ridiculous. Waited over 2 hrs being 8th in the list. Saw more then 8 people get service who were not on the list. read more

Have had Verizon for years recently my wife got her phone wet and it was replaced through our Insurance we called Verizon in Redlands on Lugonia and we were refused assistance in transferring data by a person named Tommy Salda he said he was General manager but who knows UPDATE just contacted a Verizon on Orange St in Redlands and they will do it at no cost Tells you a bit about where to shop doesnt it read more