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AT&T Store

5.0 (1 review)
Closed • 10:00 am - 9:00 pm

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4 years ago

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Best Buy-San Bernardino

Best Buy-San Bernardino

2.4
(335 reviews)
2.7 mi
•$$$

Stopped in for Pokemon and to look at the laptops. Sadly no…read morePokemon were in stock. But I did grab a laptop. When I walked over to look at laptops, Joseph helped me immediately. He was super friendly and answered my questions. I expressed my love for HP and he showed me some specials they had. I ended up going with a HP OmniBook because it was $300 off. I was considering a warranty but for 1yr at $170 and it doesn't start until after the 1yr manufacturing warranty it wasn't worth it. I passed because that's not worth it. Overall, the service was great and the value was too. I just don't like their warranty program and bummed they didn't have Pokemon.

Customer service at Best Buy has really gone downhill. The employees are great people and try to…read morehelp, but company policies often make them look like the bad guys. I've been disappointed over the last few years, both as a customer, veteran, and student. During my recent visit, I was helped quickly, which I appreciated. However, I found the last unit of a product I wanted, and it was already opened. The employee told me there was nothing they could do--I had to either buy it at full price or it would be sent back to the manufacturer. No discount, credit, or alternative was offered. The staff are doing their best, but the policies make it frustrating for loyal customers. I wish I can give more stars especially to the amazing people that work here but Bestbuy you have failed your employees and your customers.

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Playstation 5
Playstation 5
The Nintendo Switch
The Nintendo Switch
My new HP Laptop

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My new HP Laptop
Target

Target

2.7
(293 reviews)
1.0 mi
•$$

FIVE STAR REVIEW FOR KAELE!…read more As big of a place and the number of locations Target has... there is little wonder why it cannot get as consistent rating. For example, the $1 fee listed as a "regional charge" when you place an order online and schedule for pick-up. Bags are 10 cents! Why the up-charge?!! Also, in Redlands the store Wifi sucks, why bother? Yet! There are staff that work here that are pretty darn AWESOME! For example, Kaele! She was awesome helping me at the customer service area. She helped me get the Polaroid film I intended to buy.

If I could leave 0 stars I would for this location!! Seriously! Ever since Daniel left as store…read moremanager & Jermaine left as front end manager, this location has completely gone to s**t. First, it's always dirty, the shelves are always empty or locked with no one to open them or restock, then there is only two check lanes open, one on each side of the store & self-checkout and they still throw a fit and don't let you in that line unless you have 10 items of less. Second, costumer service is absolutely shitty, but what do you expect for a place that can't keep their older employees because they refuse to raise their pay, but higher young teenage or irresponsible lazy young adults for more than what they are paying their older employees? On top of that, everyone there except for literally two ppl I've interacted with have s*i*ty attitudes! Every single one. Guest service always has a line, no one ever picks up the phone even for drive up orders. Everyone has AirPods in or are listening to music from their phones out loud. I literally could write a book for the things I have had said to me every-time I interacted with someone. HELL, even Walmart has nicer employees and majority of them barely speak English! Lol and they all are a lot nicer and more respectful to me. Third, the shelves are EMPTY! Always! No matter what time of day or day you decide to go. On top of that, if the shel isn't empty, it's full of trash, opened or damaged products, or clearance with slim pickings. The only thing that is always stocked fully is the medicine that is still locked up. Fourth, all price tags are not showing prices anymore, and when you scan it on the phone, then scan it at the "check price" stand, and then scan it at the register, there are three different prices, even with the target circle, which I pay for!! Best believe I'm canceling tonight. After my experience today, it was the straw that broke the camel's back. Tonight's experience: CAT & JACK return policy has changed, don't believe the website, and even if you call costumer service, they still don't care. I had a few returns, not even a lot of the cat & jack stuff. A few were still brand new, had tags, and were only bought a few months ago, some were older (but no more than a year) and I bought them all with my target circle wallet and app. I asked if they still did the ID returns because it would just be easier than me having to find the different receipts for them all, they said no. SURE, still no problem the process would just take longer (but they had a long line per usual and I didn't want to hold it up any longer) but anyway, she scanned my app, only checked two pieces of clothes and said "Yah no. I can't find these on your app so I'm not going to check them anymore. You need to find your receipts." I then replied "that's not right, they're all on my app, and the website says you still have 365 days to return with receipts" then a so-called "lead" overheard and inserted himself and said "No, its only 6 months." I then started to become upset and said "I'm sorry but no. It's on the website, 365 with receipt" and then he said "Well we're not going to look for you so you need to find them yourself, even if it's on your app." I then laughed irritated, an the girl replied sarcastically "I can call a manager for you" I said no, it's okay, "I'll just talk to the front end lead", she said "he is the front end lead" I then laughed and said "No he's not, I know there are ppl who are higher than him and I named dropped because I used to work at that exact target lol then you saw there demeanor change, and she tried to call me back and said worriedly "I'm sorry, I can call my store manager" and I said "nope, it's okay. I used to work here and I know who to contact" and I walked away. Seriously guys, this location is no better than orange show. I purposely go to MoVal now just to avoid these a**holes at this target now. Stay clear, seriously.

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Target
Target
Target

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AT&T Store - electronics - Updated July 2026

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