KC was awesome. Had a cluster of a day with Verizon. When I came in, solved it, gave me a discount…read moreand looked good while doing it. Awesome service. Would recommend KC to anyone.

The communication within this store is awful; all employees need to be informed before giving out…read morefalse information to customers (Erik and Jason). They promise call backs, it doesn't happen so don't get your hopes up. Even if the call center speaks to them and tells you they said they would call you back, they won't. I already knew the moment they said they would call me it wouldn't happen. I gave them a little benefit of the doubt that they would at least honor their word with that. Even if it was to tell me news that I didn't want to hear, a call would have been nice. Customer service goes a long ways and I hope they remember that. Thankfully I was able to speak with this really nice lady through the main customer service line, but this store NOPE! I'm so good on going here for the future. And ps: answer your phones!

service was quick! replaced my iphone 11 screen - even offered to order me a brand new iphone 13…read morefor the same price. didn't want me to waste cash on a new screen if i could have a better phone. i'm addicted to my old timey 11 though. she was nice, informative, helpful, quick, and did a fantastic job. i can now use my phone without fear of slicing my index finger. 10/10

In-N-Out quickly. Nice part of Yucaipa where you can walk around while you wait get, a coffee…read more nice lady too

MacGuyz replaced my smartphone battery in approximately an hour and a half very professional and I…read morethought was reasonably priced. Replaced my screen saver that was cracked as well.

Excellent service reasonable price also helped me set up Bluetooth on my car, so I didn't have to…read moreplug in my iPhone, which is hard in your battery. Friendly, and very helpful. Highly recommend this business for computer and cell phone services

Abdul was awesome! He took care of my problem in a timely manner. Will definitely recommendread more

Quoted me, then tried to up the price the next day. I would never go back or recommend them.read more

the young ladies working here were very rude to me and my children today i will not be going back…read moretheir attitudes were very nasty.

Andre explained my confusion on my bill overview, very helpful and patient. Thank you Andre!read more

Tonight was a holiday and I had a big issue with connecting my new phone that was shipped through…read moreVerizon, apparently Verizon phone support was closed at 5pm because the holiday... this store was my my beacon of hope haha, only store open in the area after 7, and what a great experience the gentleman working was awesome super helpful and knowledgeable ... I'll need to get his name and update here, I would 10/10 go back... maybe next phone I'll go through them! Thanks Bro for hooking up my wife and kids phone!

I went to a Corporate Verizon store in Redlands on September 7th to upgrade from my IPhone 7, and…read morewas told they had no IPhones available and got very scammy vibes. So I went to the Franchise Verizon store in San Bernardino near Costco and could not have been happier with the incredible customer service I received. Customer Service Rep Malik was so polite, patient, and knowledgeable. I am a senior citizen so I really appreciated his patience with the lack of tech knowledge I have, and will only be going to this store in the future.

Buyer Beware! I'm usually very cautious and do not fall for sales pitches or salespeople; however,…read moreDimone caught me off guard and I was under duress. I was doing 4 things at a time and was distracted while trying to establish service. I should've followed my gut and left. I filed formal complaints with California Public Utilities Commission and Verizon Customer Service. In short, I was supposed to only finance $200 and I ended up financing $1,610.00 because of the way Dimone finagled the account set-up. On Monday, 3/4/2024. I will send a demand letter to Verizon Legal Department to request remedies and cures for the unethical and fraudulent conduct of Wireless Plus, a Verizon Authorized Retailer, that caused personal injury to myself and my business line that was ported into Verizon as a new transfer account. I've already spent a little bit more than 5 hours trying to fix my account issues. On 2/28/24 from 3:30pm to 6:30pm, I was in a Loma Linda Verizon authorized retailer store to trade-in an old phone and start new business service. The representative, Dimone promised $1000.00 credit for an iPhone 15 Pro for new service and trading in my old phone. The wireless gateway was supposed to be free. I was promised a $70 bill and 2 days later I reviewed the bill to find no promotions were applied and my bill was $190.00. Dimone also added a protection plan that was not asked for. He also put the store's address as my billing address and entered a bogus contact number. On 3/1/2024, I visited a Sherman Oaks corporate location to get some clarity on my bill and to return the devices associated with my new account. I was told I need to handle the return at the Loma Linda authorized retailer store. I was also advised on the frequent complaints about unethical and fraudulent transactions at authorized retailer stores.

Roy's iPhone Repair was an absolute lifesaver. I needed help the same day for the repair of a 13pro…read moremax back glass @$125 and he didn't hesitate to fit me in. Not only that, he went out of his way to have my phone ready by the next day. He had everything on hand, so there was no delay waiting on parts or rescheduling for another day. The whole process was smooth, efficient, and stress-free. On top of that, his pricing was very reasonable, especially considering the urgency. Beyond the service itself, he's just a genuinely nice person to deal with. Professional, accommodating, and easy to communicate with. I wouldn't think twice about coming back, and I'll definitely be recommending him to others.

Roy is the best in the area i might say. I have an iPhone 12 Pro Max and one of the cameras was…read morebroken to the point where when I would open up the camera it would make a long beep noise until I left the camera app. He fixed it in 30 minutes. And it didn't cost more than 150$ He did have to order the parts which did take a day and a half but that was no problem.

Went in to get new phones switched over to T-Mobile and had a difficult time getting it done…read morehowever Jose and another associate stepped in a solved the issue. Incidentally, the next day we encounter another problem and once again Jose completed the task. Thank you Jose for all your help.

1 Star -- Check Your Bill VERY Carefully…read more We had an extremely frustrating experience here and feel taken advantage of. Our bill included accessories and add-ons that were never disclosed, never explained, and never authorized by us. These charges were quietly added without our knowledge, which is unacceptable. Pricing was not transparent, and by the time we noticed, the total was far higher than what we were verbally quoted. When we questioned the charges, there was no clear explanation or accountability -- just vague responses and no real resolution. This feels like a business model that relies on customers not paying close attention to their bill. If you go here, scrutinize every line item, ask questions upfront, and don't assume you're only being charged for what you agreed to. Overpriced, misleading, and stressful. We won't be returning, and I strongly advise others to be cautious. T-Mobile faces multiple allegations and lawsuits regarding overcharging, including hidden fees, unauthorized charges ("cramming"), and, recently, price hikes on older, "price-locked" plans. Customers have reported, and lawsuits have alleged, that T-Mobile has used deceptive, fraudulent, and predatory billing practices, resulting in thousands of dollars in overcharges for some, according to T-Mobile Community forums (https://www.t-mobile.com/community/discussions/android/predatory-and-fraudulent/195538) and The US Sun (https://www.the-sun.com/money/12395769/t-mobile-overcharged-outraged-customer-service/).