Went in to get new phones switched over to T-Mobile and had a difficult time getting it done however Jose and another associate stepped in a solved the issue. Incidentally, the next day we encounter another problem and once again Jose completed the task. Thank you Jose for all your help. read more

1 Star -- Check Your Bill VERY Carefully We had an extremely frustrating experience here and feel taken advantage of. Our bill included accessories and add-ons that were never disclosed, never explained, and never authorized by us. These charges were quietly added without our knowledge, which is unacceptable. Pricing was not transparent, and by the time we noticed, the total was far higher than what we were verbally quoted. When we questioned the charges, there was no clear explanation or accountability -- just vague responses and no real resolution. This feels like a business model that relies on customers not paying close attention to their bill. If you go here, scrutinize every line item, ask questions upfront, and don't assume you're only being charged for what you agreed to. Overpriced, misleading, and stressful. We won't be returning, and I strongly advise others to be cautious. T-Mobile faces multiple allegations and lawsuits regarding overcharging, including hidden fees, unauthorized charges ("cramming"), and, recently, price hikes on older, "price-locked" plans. Customers have reported, and lawsuits have alleged, that T-Mobile has used deceptive, fraudulent, and predatory billing practices, resulting in thousands of dollars in overcharges for some, according to T-Mobile Community forums (https://www.t-mobile.com/community/discussions/android/predatory-and-fraudulent/195538) and The US Sun (https://www.the-sun.com/money/12395769/t-mobile-overcharged-outraged-customer-service/). read more

Germaine in the Redlands store went above and beyond to help us exchange and return our old cell phones. We came in 2 times due to a Face ID debacle and he patiently worked through it with us so we could receive our credits. Admittedly we were probably the most annoying customers ever but he never made us feel like it. Germaine is an asset to T-Mobile!! read more

I generally am satisfied with the customer service with this store. I've had two terrible experiences with Robert. The initial experience I gave the benefit of the doubt, but after my experience today I'm certain that Robert needs training. Tmobile has done a disservice to its customers by having the store clerks utilize customers T-Life apps belonging to customers. Robert has done this two times now. He is okaying purchases and agreeing to changes to my plan without asking me, or having me verify. It happened first with two watches that I purchased and he agreed to the highest tier watch plan, unbeknownst to me and also saying that I was going to be receiving bill credits toward both watches which is not the case. Because they've made the app what is utilized in store it makes it appear as if I okayed these purchases and plan details, though Robert was the one navigating my app and agreeing to the terms. Which, would be fine if he explained any of it correctly, which he does not. He needs customer service training and he needs training on how he utilizes the app "for" customers. He has people agreeing to whatever he decides which isn't right. He is rude and will talk over you if you question him. Never been treated this way. It's shameful. read more

Yesterday, we recently updated my son's iPhone to the 16 Pro Max. Before we returned his old iPhone, he transferred all the contacts, pictures and apps to his new phone. After speaking to the T-Mobile representative over the phone, they advised us to ship the old phone back for a discount on the new one. However, we knew that there was a nearby store. We arrived 15 minutes before the store closed and was assisted by a friendly employee. She got my information because I was the primary person on the account, showed her my ID. She processed the info as we returned my son's old iPhone. She handled the credit on our account and told us that it wasn't necessary to ship it back because she received it. We also had to change his SIM info on his new iPhone, which she happily did it. By this morning, I got notification from T-Mobile that we got the credit and that his SIM change was complete. We were satisfied with her quick service even at the last few minutes before the store closed. Now I call that customer service! read more

T-Mobile - Upgraded - Mobile Phones Near Me - Redlands, California

I came in for a screen protector replacement . Since it wasn't a major purchase, I had to wait until everyone that was buying a phone was helped. Very frustrating read more

I used to love this location... most of the employees are friendly & try to be helpful....BUT, I was in five days ago and bought a protective screen for my Apple Watch......after a couple of days the protective screen started peeling......so today I was near T-Mobile..... I decided to stop and show them......and they proceeded to try and sell me a different protective screen......I said "I should get a credit because this screen didn't even last five days.... The young man Alonso' said he would ask the store manager.....The manager said I could exchange it for the same one....BUT they didn't have any in the store.....so that means I have to run around to different T-Mobile's to get a replacement screen.....somehow I don't think that's right.... I think you have 30 days to return a item......This is the second time this store sold me something that didn't work..... between the two items I'm out $50.00....so I'm probably not gonna be shopping here any longer.... I also purchased my iPhone 13 here last year.... But I moving on... I do not recommend this store.... read more

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I went in to upgrade my phone with only an idea of what I was looking for. I was greeted and assisted by Christian S, who provided me with the information I needed to make my decision and with the BEST customer service experience I've had in years, from anywhere. He was knowledgeable, professional, and kind. I felt confident in my purchases (pixel pro 9 and watch) and am even going to give the internet service a try! I've been a customer for 18 years, and it's experiences like this that ensure loyalty to a brand. Manager Amanda, thank you for your great staff. Please keep up the good work and caring about doing your job well. It's very appreciated! read more

I live in Grand Terrace and I drive past two T-Mobile stores to come to Redlands to deal with Jonathan. He is amazing awesome calm and very knowledgeable. He doesn't rush you and makes sure you're 100% good and satisfied before you leave. The other two locations I past have horrible customer service. Thank you Jonathan. read more

Stopped in on a whim to have my phone fixed. Brian Sharma, greeted me at the door with a smile and was able to troubleshoot the issue in roughly ten minutes. He was professional and knowledgeable. I would definitely recommend asking for Brian when you're in the Redlands store. read more

It was fast n easy ! I got the best service thank you . Cristian Soto . Very helpful and i just love the way the managers talk to each other and work as a team. Mrs soto deserves a promotion. The way he asked if we had any questions. He was very attentive to us very c, charismatic. :) read more

Christian is amazing. Be sure to ask for him. I switched my service from At&T, and now I have even better cell service. Thank you for all your help, Christian! read more

I love this place! They are always so good on customer service and repair jobs. It's quicker to walk in and work with them than any other mobile phone place I have ever been to. 5 stars again and again! read more

I want to thank Wendy - 'Gwendolyn' and Anthony for helping me out with my phone & how to properly use it. Samsung S-22. Great T-mobile team members. Anthony explained how not to use my phone while charging it. And Wendy started up my phone, which I thought was zapped. Thank you Thank you!! this senior citizen is truly appreciative. read more

VICTORIA!!!!! Somebody give this girl a raise. Walked in yesterday knew exactly what we wanted. Victoria got us the best deal for our new phones and added lines. She was a multi- task wizard. She had all our 3 phones transferred and hooking up our internet all at the same time. We all walked away very happy, and so far happy with our new internet. If you want 5 star customer service go see Victoria. read more

Natalie was amazing, had a few questions about transferring my phone over to another and she was super nice and helpful all the way!

I had the worst experience at the T-Mobile on orange st in Redlands and all along I should have just went to this one!! Paul was so helpful and kind, he explained everything perfectly and overall pleasant experience. My bestie had also had a bad experience with the Tmoblie on orange st so I told her about the great customer service I had just received so she left Noodle 21 right away (next door) - She also left super content and will be returning with another friend to switch over from a different company and join Tmoblie & get upgraded phones soon thanks to William!! He also answered all her questions efficiently and was super friendly!! Thank you Paul and William you guys are awesome and are doing a great job! read more

GREAT CUSTOMER SERVICE BY MY GUY NICK!! COOL ASS DUDE!!! P.S. congratulations on you and your lady on the new addition to your family man he/she have a cool dad!!! read more

Back again to rave about the service, this time from Dakota! From the moment I walked in he was at my service, answered questions before I asked them and went above and beyond to suggest genuine offers! He even put my screen case on ! read more

T-Mobile - Mobile Phones Near Me - Redlands, California

I want to thank Wendy for the excellent customer service she provided me a few weeks ago when she helped me to replace my 3g phone with a new 5g phone. It was a confusing process to me, and a bit time consuming, but she was very helpful in explaining how the new phone worked. She was courteous and pleasant and patiently answered my questions. Keep up the good work, Wendy! read more

Natalie provided exceptional customer service when we came by looking to add a line to our current plan. She took the time to explain the process to us and walked us through things step-by-step. She was extremely helpful! Thank you! read more

Not helpful at all. I came to the store to return my t-mobile gateway. That is what t-mobile customer service told me to do. it looks like unless you're willing to give them cash for some sort of service. They don't want anything to do with you. If you want to stick with T-Mobile find a different store these guys are assholes. read more

Thank you Cristal for completely wasting my time. Making me stand there for 30 minutes just to tell me she can't help me. Worst customer service ever. I'm not the type to leave reviews. But Cristal definitely earned this 1 star review read more

Veronica is so helpful and patient! I had two different devices to activate, pair and transfer all info. Also software updates on two devices. I am new to one device and she explained in detail how it works. One of my phones were old so it was time consuming to transfer my data. On pairing the Apple Watch my phone was giving issues but she was sure to figure it out. Even though overall was a long process with my devices and issues with the older devices she kept humble and determined. At the end I was very satisfied and accomplished the goal with her assistance. The manager was also attentive even though people were constantly running to him. Good teamwork there and professionals. I live far and don't mind driving back there. read more

It was time for my upgrade and came to this specific store, definitely coming back for my next one. Vaughn, your customer service is a 10 out of 10. Patient, nice, and super helpful! Thanks again!! read more

I got to the store 30 minutes before they opened and Trevor came up and asked me if I needed help. He looked at my phone and took it in cuz I had to go to work. Told him when would be a good time to call and he did call me right on time already had my phone fixed. Trevor's great and customer Service! read more

Victoria was the person that helped me and she was soooo nice and helpful! She helped me set up my new phone and was extremely supportive and patient. Great friendly service. Super nice!!!! Also helped me pick out accessories that were a great deal. Thank you Victoria read more

I'm giving this place one star because at least it was clean and the security guard opened the door for me. I came in here on 9/20 @ 1030am to find out what was wrong with my cell phone. When I walked in all the workers were literally laying down on the empty benches and talking about what there gonna have for lunch. "STEPHEN" approached me and acted like I was bothering him. He looked at my phone and told me I need to call my insurance. He didn't bother to get me the number or help out a old woman! Straight out lazy!!! Maybe I wasn't the right nationality or gender to get service! So if your coming to this store for service, good luck! Never again will I stop foot in this store! They all need customer service skills and to learn proper etiquette! #lazylazylazy read more

Curtis, the mobile expert was amazing. He gave me and my family a great deal that we were all so happy with. He is kind and very knowledgeable about all of the services T-Mobile provides. Thanks! read more

I want to personally thank brian for all his help. He helped walk my wife and I through setting up our brand new apple watches. Very professional, and outgoing. Next time i come in, i will be personally asking for him. Give this man a raise! read more

Okay...so, I recently had a issue and experience with T-Mobile's Customer Service. To make a long story short, my T-Mobile router died on us a couple days ago and Customer Service told my wife and myself later, to go to our nearest store (which is in Redlands) to grab a new one (FREE of charge). And this is when the Redlands store interface kicks-in and why I'm giving this 5-STAR rating for. Basically, the T-Mobile rep (Kia) and her Manager (Charles) at that shift went above and beyond to get us (me and my wife) that router/signal extender we wanted. Initially we were told by the reps that we weren't able to get the device due to us being a few days late with our payment (which, I had set-it up a payment arrangement before hand). But, the T-Mobile reps at the store called their peeps and took care of biz. And when I say "took care of business", they really did! It was of tremendous help when they basically were on our side and the others over the phone were demolished (by the store Manager) due to their miscommunication to us previously. At the end of all this...it was NOT Free, and ended paying $25 bucks for a device that was really needed. That was okay since we were desperate and were going to have no service at home due to our low-dead signal. Yeah...the device we got ended up being a signal booster and NOT a router, as the previous one that died on us. Again, it was okay due to the fact that we are now saving money with our ISP (Spectrum). A++ This rating is really meant and directed to the grreat folks at the Redlands T-Mobile store. And we usually go to the Fontana one on the corner or Citrus/Foothill or any other one close by. I think we will now be going to the Redlands store from here on out! It was a good experience at the Redlands store and NOT a good over the phone (w/CS)...just a thought!!! read more

Sent my mother to get a phone I prepaid for and to transfer her phone number from her old phone to her new phone; given I'm in another state. They told her it's too much of a hassle to transfer and sent her on her way. Terrible service. read more

Today I was in the store of tmobile on Alabama and 10040 Redlands blvd, redlands ca 92374 and the ladie named Sophia was so rude talk to my with ACTITUDES and racist, very bad service. And the manager talk with the team over the phone of tmobile and he not even offered and apologized, just turn around and its done the problem with him. I don't recommend store. read more

Vaugh English was great.Very helpfull vert tech savey and patient..I will be upgrading my phone and will ask fir Vaugh at Redlands store

Crooks. First of all, they added insurance to the new phone I purchased without my permission. I agreed to nothing, I signed nothing. They also added two lines to my account for tablets I purchased without my permission. Nothing I agreed to, nothing I signed for. I had to find this out later and go through customer service to cancel. They also lied about the terms of a financing plan they work with. The terms turned out to be completely different. It actually feels fraudulent and I'm going to look into reporting this. I do not recommend doing any business with this store or company. read more

The representative, Bonesaw, was super helpful and knowledgeable. He got mine and my wife's number transferred over from my old carrier and lowered my phone bill by a lot!! Not to mention we got new phones too! Go see him! read more

I bought a phone from the store on Redlands Boulevard. Stop charging after three months. Manufacture warranty is a year. Went back to the store a Redlands . was told it had water damage. It's never been near water and she was trying to tell me .if I had it in the bathroom any time it has water damage. So I guess we can't have it in the rain when we go outside .I went to both stores they refuse to take it back and honor the warranty told me that the charging port was part of the water damage ridiculous . The phone will still work but you have to hold the charging port sideways to get it to charge. so I'm out $150 lthey try to sell me another phone. I've heard from several other people that when you go back for warranty replacement did they tell everybody the same story water damage not happy with Metro Pcs will never go there again read more

Wendy Ruvalcaba was a great help. We went to another t-Mobile (not Corporate store) and the manager was no help. Thanks to Wendy, she was able to help us and grant us a Discount. She went on and beyond. She is a great team member and represents T-Mobile 100% in a positive way, would love to see you grow with T-Mobile, I am sure T-Mobile would be overly happy to have you just as we were by the way we were treated. Love this T-Mobile Store. read more

I came in to get a new phone and Jesus was an amazing help!! Very friendly and answered every question. Thanks for everything!

Zakariah is the man! Go see him for all of your T-Mobile needs! Best service in town!