I went to a Corporate Verizon store in Redlands on September 7th to upgrade from my IPhone 7, and was told they had no IPhones available and got very scammy vibes. So I went to the Franchise Verizon store in San Bernardino near Costco and could not have been happier with the incredible customer service I received. Customer Service Rep Malik was so polite, patient, and knowledgeable. I am a senior citizen so I really appreciated his patience with the lack of tech knowledge I have, and will only be going to this store in the future. read more

Buyer Beware! I'm usually very cautious and do not fall for sales pitches or salespeople; however, Dimone caught me off guard and I was under duress. I was doing 4 things at a time and was distracted while trying to establish service. I should've followed my gut and left. I filed formal complaints with California Public Utilities Commission and Verizon Customer Service. In short, I was supposed to only finance $200 and I ended up financing $1,610.00 because of the way Dimone finagled the account set-up. On Monday, 3/4/2024. I will send a demand letter to Verizon Legal Department to request remedies and cures for the unethical and fraudulent conduct of Wireless Plus, a Verizon Authorized Retailer, that caused personal injury to myself and my business line that was ported into Verizon as a new transfer account. I've already spent a little bit more than 5 hours trying to fix my account issues. On 2/28/24 from 3:30pm to 6:30pm, I was in a Loma Linda Verizon authorized retailer store to trade-in an old phone and start new business service. The representative, Dimone promised $1000.00 credit for an iPhone 15 Pro for new service and trading in my old phone. The wireless gateway was supposed to be free. I was promised a $70 bill and 2 days later I reviewed the bill to find no promotions were applied and my bill was $190.00. Dimone also added a protection plan that was not asked for. He also put the store's address as my billing address and entered a bogus contact number. On 3/1/2024, I visited a Sherman Oaks corporate location to get some clarity on my bill and to return the devices associated with my new account. I was told I need to handle the return at the Loma Linda authorized retailer store. I was also advised on the frequent complaints about unethical and fraudulent transactions at authorized retailer stores. read more

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When did Verizon stores start charging $29.99 to transfer your old device to your new device? But they can activate it for free? I've NEVER ever once been told there was a fee until yesterday, when I went into this location. Is this new? Is it just this location? Is it because it's not actually a Verizon store? It's a retailer? The guy who helped me, I forgot his name, Asian/Mexican guy, short buzzed hair, thin, it also seemed like he did not want to be working. No good customer service skills whatsoever. read more

Verizon - Mobile Phones Near Me - San Bernardino, California

Per store hours they open at 10:00 AM. Waited until 10:45 AM outside the store and no-one showed up to open for business. read more

Verizon - Mobile Phones Near Me - San Bernardino, California

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Verizon Add a photo Verizon 4.6 (150) Cell phone store in San Bernardino, CaliforniaOpen OVERVIEW UPDATES REVIEWS PHOTOS ABOUT Google review summary 54321 4.6 (150) Reviews All questions8 iphone5 angel3 ladies3 +2 Sort by Most relevant Newest Highest Lowest Janice Clemmer 10 reviews·5 photos just now NEW Dimone is the best!! Ask for him when you go to this location. He lowered and saved us a considerable amount on our phone bills, plus we got new phones and a router. He knows what he's doing and he will get you the best phone deals ... More Cancerous content Local Guide·100 reviews·37 photos a month ago Got a new phone from here got sold to screen protector and phone case package. Don't buy It's a scam the phone case they sell you doesn't protect your phone and the screen protected. The guy didn't even put it on completely stolen from me ... More Andrew Wang 25 reviews·18 photos 3 months ago Was here for 4 hours trying to port over a plan from T-Mobile. Rep was nice but didn't seem to know what he was doing because it was so much of a struggle that I eventually gave up and asked him to cancel the account he was setting up, but ... More 1 wesley major Local Guide·63 reviews·42 photos 5 months ago The worst. One person working and 10 customers waiting. People napping in the few seats they have available. The associate said I'll be right with you...he was either and optimist or lying. I left. Janice Clemmer 10 reviews·5 photos just now NEW Dimone is the best!! Ask for him when you go to this location. He lowered and saved us a considerable amount on our phone bills, plus we got new phones and a router. He knows what he's doing and he will get you the best phone deals available. He goes above and beyond to help answer all your concerns and needs. If he's busy when you go to see him, wait for him, he's worth it. He works hard! Verizon, give him a raise. He deserves it! Thanks, Dimone, we appreciate you! read more

Agusto is Amazing! Came over here after having a bad experience with T-Mobile. I told him my situation and that I needed an iPhone 14 Max Pro today to do my job and ministry. He said he could help me out and that he has them in stock, when the wait for an iPhone 14 Max Pro is over a month anywhere else. I am truly a satisfied customer and recommend Agusto and Wireless Plus for all your technological needs. read more

Verizon - iPhone 14 Pro Max and iWatch 8 - Mobile Phones Near Me - San Bernardino, California

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Got there, no one was in the store. Only one customer there that looked puzzled. He said the sales associate was there and left so I waited and still no one. Left. Unprofessional, no note or telling that customer where he went. I left. The whole store was left unattended for us to wonder around with no assistance read more

THIS PLACE IS TRASH!!! NOT A LEGIT VERIZON!!!! ‍ The customer service is TERRIBLE they don't care about their customers only making they're money that they make off all these unnecessary fees that they charge you that a REAL VERIZON wouldn't. They only have like 7 devices on display and NEVER HAVE phones on site. They always have to order it in. Also they take FOREVER to make any update on your phone or to activate. Honestly don't know how this place is still open and running. IT'S ALWAYS EMPTY!!! !!!!STAY AWAY FROM THIS IMPOSTER!!! read more

Had a sim card issue so went in, Marcus was incredibly helpful and knew exactly what was needed. He additionally went above and beyond to ensure not only that my device worked again but that I didn't miss up on any offers that verizon had for me. Remarkable work from an employee, will certainly come and do business again here. read more

I was thinking of getting a new phone but dreading the usual ordeal. I called the Verizon store I usually use, and the recording indicated that the store wasn't taking phone calls because they were helping in-store customers. Exactly why I dislike getting a new phone. I did some checking and found this Authorized Retailer very close to my office, so I called them. Landon answered and was friendly and helpful, answering all my questions about what phones they had in stock and how to go about activating a new phone. He was so great, I decided to purchase a phone today and drove over immediately so I could have him help me. When I arrived, there were no other customers and Landon brought out the phone I had asked about. He accessed my account quickly and started the process of activating my new phone. Shan, the manager was equally friendly and helpful. I was in and out in no time with a brand-new phone and was even able to trade in my old device. It doesn't get any better than this. If you are local and need Verizon, this is the place to go. They did say that later in the day they get pretty busy so if you are going, go first thing when they open. Bottom line: The main reason I chose this store was because of Landon and his sincerity, honesty and willingness to answer questions without being annoyed. Thanks Landon!! read more

Buyer please be aware and go to a corporate store and not this store. Back in April I was helped by the business manager Demone who made promises to me about the bill I would receive if I switched to Verizon, however, this turned out to be woefully inaccurate. When I received the first bill estimate for over $400, he told me to return to the store when the bill actually dropped so that he could remove the activation charges and some of the other charges that were on my account incorrectly. I returned to the store multiple times and he was not there. The employee who was there told me he could not make those changes only the business manager, who promised me the changes. Now today, I returned to the store after paying almost $600 in a month and I am being told that the business manager is no longer working there and that the best they could do was send an email to Wireless Pluses customer service, not Verizon. Additionally, he was unable to provide a corporate phone number for us to call or manager, leaving us to rely only on a possibility that someone would honor the word of the ex business manager. This is unacceptable customer service. Not once was I ever treated like this at T-Mobile. I will also be filing formal complaints with the BBB and Verizon about this franchise. Outright lying to gain service is not only unethical but fraudulent. read more

Please this read! I'll keep it simple. Don't waste your time or money here. They will scam you!!! read more

I went to this location on Saturday, January 8, 2024 and had the pleasure of being helped by Dimone Backus. I was in need of a new phone and I've been a Verizon Customer for over 18 years. Before going to this location, I spent 30 minutes on a call with Verizon and no one was able to help me with my needs and save me money on top of the service need. I had 7 phone lines on my plan. I had already also gone to my local Verizon location in San Dimas but they didn't offer me anything that worked for me. I ended up at the Wireless plus location on Harriman in San Bernardino because I was on my way to a new restaurant. THE BEST DECISION I made was to go here and have Dimone Backus help me. He gave me 100% of his undivided attention and worked through every option he could think of to service my needs. This was all while being the only employee there with 4-5 customers also waiting their turn. He tended to them to show that he valued their patience and in-between setting up my new phone he serviced the other customers. Not only did he go far and beyond great service, he knew all the plans available from end to end, and he also saved me $160 on my almost $500 cell phone bill. ANYONE who needs exceptional and honest service and exceptional customer service I recommend to go to this location and ask for Dimone. Going forward I will drive 30+ minutes to this location for all future cell phone needs. I am hoping this review is seen by his Manager and Leaders. Thank you Dimone for setting the bar very high. read more

Of note, this is not actually a Verizon store. It appears so from the outside with the large Verizon logo and nothing else displayed BUT it's actually a "authorized retailer." False advertising much. Anyways, I was pretty disappointed in my experience because I was switching over from ATT anticipating better customer service when I experienced awkwardness from the moment I walked in bc 1)The site manager asked me what I needed help with from his desk and didn't ask or instruct where I could sit in the process of switching. 2) it took almost 1 HOUR for them to port my number over 3) I got charged $20 for a SIM card because "that's what our system shows" WELL not quite, I called an actual Verizon store and they said they don't even charge for it -.- especially when moving from another competitor. 4) the store manager didn't know about the promotion going on and neither did the other employee (who tried up correct me) when it says it on the website‍ so I can't tell if I was put on the correct plan with promotion because it isn't appearing in myVerizon app so now I'm having to make a second trip out to a store and get that clarrified. Yikes. I will not be back after this experience. read more

This place business is a crook managers down to their sales associates. This is an authorized retailer meaning not corporate Verizon. They charge $49.00 for activating your phones. Keep in mind, if you go to a corporate Verizon you DO NOT get these charges. I had my lines ported from my previous carrier. My phones were not able to call out, send or receive text messages. It took two weeks to fix. No one knows what they're doing. My phones are all still not working as designed (cannot send multimedia text messages) Always ask for an itemized receipt because the sales associate who was helping me (Valerie) charged me for phone accessaries I did not ask for or ever received. Read your bills and ask for an itemized receipt (they won't give you one) I hope this review helps you. read more

I was switching carriers and was told that I was eligible to get 1000$ of ANY DEVICE. Exited, I decided to go with an android ( I was leaving IPhone). Once I received my Galaxy Fold I realized it wasn't for me and decided to stick with what I Know and that is IPhone. Came back told them I don't want my android anymore and want to go for Apple after all. He asked me what my reasons were and I listed them and he would try and convince me to stay with android. He looked upset and annoyed with me for wanting to put him through the process of changing devices. He than told me that the 1000 off is not applicable to IPhones only androids ‍ I looked at him like are you serious??? He mentioned that I will only get 400 off. Than he brushed us off and attended other customers. He was really rude. He also recommended internet for the house. We were interested and he checked our area and told us our area is eligible, we took the bait and CANCELED the internet we have had for YEARS! We connected the Verizon box come to find out the internet was not 5g and not working well. Called customer service and they told me that this is happening because my area is not applicable to receiving internet. ‍ When I confronted him and told him about the situation and gave him back the internet device the only thing he said was "we can't take that device here you have to ship it to UPS" ‍ like seriously????? He didn't even APOLOGIZE for us having to cancel our old internet. SUCH AN INCONVENIENCE to have to cancel our old internet only to find out the internet Verizon sold us didn't work properly. We later found out after going to a DIFFERENT verizon that the one we had gone to was FRANCHISE. NO WONDER!!!! Moral of the story, DONT GO TO A FRANCHISE VERIZON STORE!!!! Not only is customer service horrible but all they care about is making their sale and don't care about their customers. The person who put me through all this was Agusto,Gustavo or something like that. We ended up canceling our overall service and went to T-Mobile. We too were charged 50$ for canceling I guess this is where they get their cut of the money. Really terrible service. After all this we decided to go to T-Mobile and it was the BEST decision ever! STAY AWAY FROM THIS VERIZON ‍‍‍‍ read more

Auggie and Gabriel provided excellent customer service to both my friend and I. I was extremely surprised that we were in and out so quickly. Normally it would take hours just to get a new phone setup and working properly. I would definitely recommend this Verizon store. Please look for Auggie or Gabriel, you won't be disappointed. read more

I had the best experience today with the employees at this location. Brandon, Cat, Von and Jacob have such an amazing knack for attention to detail. I will literally not go anywhere else for my phone needs. Why?! Because they have the best staff, are on point and make the stressful experience fun. This is where you go to get the job done. Period! read more

This place is giving Verizon wireless a bad reputation. I have called Verizon and explained everything that happened at the shop and mentioned all the hidden fees and Verizon weren't aware of anything about it. Be careful of hidden fees called "loyalty program" that they charge you for it when you switch to Verizon. So save your money and go to an actual Verizon store not a ripoff 3rd party. read more

My institute has multiple accounts with Verizon; today, one of those accounts had a crisis-situation. Misael R. provided me with absolutely spectacular service. He is patient, competent, and provided me with an excellent new phone with an unbeatable deal. I am very pleased with the professionalism of Misael; I will certainly be back to Wireless Plus, specifically because of his excellent treatment of me. Dr. George Gary Manross, Chairman/CEO Strategy Research Institute...and longtime Verizon customer (for decades). read more

Landen helped me with my purchase. I was in desperate need to find a phone and he was the best! He answered all of my questions and took care of my order very quickly. I'm really thankful he was there because I usually dread going into stores, not anymore! Thank you Landen! read more

Like Jennifer, I experienced the same situation at this location. Except I tried at 740pm and the doors were locked. Making me think two things: 1) change/update your hours or 2) Get rid of these people who keep locking up so long before closing. Definitely avoid here and go to another location. read more

Recently visited this store to switch over from my previous provider, sprint, and all I can say is that the customer service was truly amazing. Alex was the one that helped me out and he went above and beyond. I was struggling to receive my pin from sprint and he was very helpful in helping me get that pin. He was very patient and helpful. Honestly some of the best customer service!!! Definitely recommend this location. read more

I was looking to switch from sprint to Verizon. I am the type of person that doesn't like to switch but Sprint is awful around here and everyone says Verizon is the best. So I had tons of questions and I was hoping that I would get someone that was very knowledgeable and didn't act like it was a chore to answer all of my questions. The gentleman that helped us was named Jorge Alvarez. He surpassed my expectations. He treated you like you were family and answered every stupid question I asked with a smile on his face. If you are looking for someone who won't rush you and that will help you with whatever you need. Mr. Alvarez is the guy to go to. On a side note. Verizon needs to give Mr. Alvarez a raise and have him go around to other Verizon store and teach them proper customer service. Thanks Mr. Jorge Alvarez. read more

I've had Verizon for years and have never experienced such great customer service! Edgar was very sweet and professional. Keep up the good work I totally recommend this location. read more

Very nice and friendly store. Went it with questions about my device upgrade status, and had all my questions and concerns addressed and even preordered my phone to the upgrade I was interested in. Alex was very nice to help answer my concerns and gave my husband and I different great options to help upgrade all of the devices on my account. We were very happy with the service Alex, Richard and Irene provided for us and look forward to returning to get our pre orders. read more

I went in to fix my dad's phone and Alex was helpful getting the apps off dad's phone that causing it to slow down. He was also helpful in clarifying the plans and helping me get a good tablet. Both employees were welcoming when I got in the store. read more

Excellent and quick service, and in Spanish as well!! They offered me an excellent phone and plan!! Very friendly!! read more

The customer service at this store was horrible! Stay away the girl Val doesn't know how to do her job meaning she can't answer question and the older one audry training her you can tell is rubbing bad habits off on her as well. When I spoke to either of the two girls working there they were condescending and overall made me feel uncomfortable and I'm a grown man believe me I've dealt with difficult people before. I don't think I'm a rude person. Stay away from this store if you don't believe me find out for yourself. ‍ read more

Awesome customer service! Loved seeing all the employees smile when we walked in the store. Easy purchase with no issues. Thank you!

I just went by the store to see if they could help me with an issue with one of their apps since I wasn't able to get the issue resolved over the phone. The woman that came to the door was really rude to me and the guy that came at the same time I did. She said she couldn't touch my phone because it was coming from outside and told me to go to a corporate store, the corporate store is closed today. While she is telling me that, I am trying to hear her over the guys truck taking off that had arrived the same time I did. The guy that arrived when I did needed to add a line to his plan and she wouldn't help him either and told him to call customer service. She told me the same thing. If you ever need service done with you phone or plan, do NOT go to that store, all they know how to do is sit on their @$$ and do nothing. If I could, I would leave no stars at all. read more

Came in to upgrade to a new phone because I broke my 7 edge . Kevin C. was the rep that helped me ! He was great fast and efficient , painless upgrade and he had me out of there quick enough to get back to work on time . Thanks Kevin for your help ! read more

Valerie helped me switch lines to a different plan while upgrading to a new phone . She made the process very easy and was very professional. read more

Big shout out to "Kevin" !!! He made me a believer in customer service again . He was kind , patient and full of knowledge. Thank you !

Excellent customer service. Richard was so helpful. We were able to get two new phones and screen protectors with no problems. Would definitely come back to this location. :) read more

Service was great and they worked to make sure I got the best price/value for my trade in without pressuring me to buy more than I needed. Alex V. Helped me out and was extremely friendly and made the process go smoothly. I brought my cracked phone in traded up for a new one all the same day with no hassle! read more

Edgar and Alex both helped me out with an upgrade today and were super helpful. Got in and out with a new phone within 30 min and got a new case for half off too! read more

I was just here at 7pm. All the signs say that it doesn't close until 8pm, but all the doors were locked and nobody was inside

Extremely happy to work so close to this establishment. All of the staff are so friendly and helpful whenever we go in with any questions or concerns. They really treat their customers with great respect and they are seriously patient! Edgar is especially helpful. He went above and beyond to make sure my coworker was more than satisfied with her new cell. Thank you guys so much for all of your help. read more

Went in the other day ready to purchase a gizmo kids watch and a tablet for the kids. I walked in and the store is empty, hardly any phones, no watches on display and the tablet display was a plastic box. Wth kinda crap is that, asked the guy if he can bring one out so we can look at them and see the specs. He said no because they dont have any for display, said how are they supposed to sell them if no one knows that they have'm since theres nothing for customers to see. Asked bout the tablet he said it looks just like the one on display... but theres only a plastic square with like a paper inside to make it look like a tablet. Asked whats the size and thikness of it and again he said its like the display. I guess he couldnt figure out that the display was a plastic square.Thats bad, really bad for business, i dont understand because i was a manager for 2 years for verizon!! So i drove across the street and purchased what i needed and moved over my lines to T- MOBILE... got a free tablet and a watch for near nothing. Not the guys fault at all, he did what he could with what he had... VERIZON start providing your stores and employees with proper equipment to be able to do their jobs. read more