We have had trouble for weeks with our channels freezing up constantly. Have called Spectrum several times; they had someone come out, and we also saw their trucks in the neighborhood. But they can't seem to fix whatever the problem is so we are switching services. They are also too expensive for what we are getting, which is a terrible connection most of the time. read more

Andrew is the man! I had issues signing onto my new iPhone and he was very patient , he had to stay a little pass closing time to help me out and not once did he get upset awesome dude I would really recommend him for customer service. Thank you Andrew appreciate you man read more

Been with Spectrum for 5 plus years and I'm pretty much done and me and my wife want to get other internet so badly. Tired of all the outages, all the maintenance they have to do and never really tell you about it. Always a surprise and they never want to reimburse you for time you didn't have internet and only if it's an outage. It puts my wife so behind on work because of all the maintenance and hardly ever get to watch tv without an interruption. Finally thought that they were finally reaching out and letting people know about their maintenance, which they finally did since this recent Friday morning. Than another Saturday morning and again Monday morning. I made arrangements to be gone all day so they've had plenty of time to do the upgrades. It's now 1:39 am and I still don't have internet. The message I got this morning was at 9:46 am, so they had well over 12 hours to fix the issue, but again with no updates. I wouldn't recommend anyone wasting their time with this company. read more

Just left the store and Stephane was super nice and helpful when assisting my request to switch from Verizon to Spectrum mobile. She was knowledgable, all smiles and helped me set up everything I needed. Great service!! read more

I've been a customer with spectrum many years I always have had great service as far as the WiFi The only thing is the prices are high unless ur a new customer then they put u in as a new customer & get u a better price! read more

Fast service, great customer service, affordable prices. I was, specifically, impressed with Kevin and Briselda's customer service. I had to go in twice in one day and each time I was greeted with a smile and served with a warm welcome, and easy transaction. Thank you! read more

There is a reason the Better Business Bureau gives Spectrum an F rating. They left an illegible hang tag on my door one day and then show up the next day and were not given permission to access the back yard. So with a bad attitude, ignoring a "Beware of Dog" and "No Trespassing" sign, he used a ladder to climb over a locked gate. Spectrum customer service was unable to help since one hang tag was illegible and the other had the tech name/number conveniently blank. Thomas E. Adams is listed as the Executive Vice President, Field Operations on the Charter Communications Spectrum website. https://corporate.charter.com/leadership/thomas-adams Of course there is no contact information for him. He is probably already too busy dealing with the thousands of complaints lodged with the BBB monthly. Worst of the worst! read more

Spectrum - Watch out Spectrum Techs will enter your yard without permission. - Television Service Providers Near Me - San Bernardino, California

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Worse service ever, just switched because where I moved to, have basic service an it's still $150.00 month, am in senior apt , got cell service as well because cheaper price, but just so you know cheaper price comes with cheaper service, have to go downstairs sit in my car to make calls...hummm Dam it, this company ain't worth sh*t, when comes to service the public !!! read more

Well after changing to spectrum mobile service it has been a real nightmare. Horrible customer service from a few people. Tried to contact corporate support with no luck at all. I've since made a FCC complaint and I'm hoping they can resolve this issue if not I'm going back to Att which gave me great support. Back story went to spectrum for a better financial deal but now I'm regretting the decision. So if anyone is looking to switch DONT !!! Especially if you want to keep your current cellphone. They're all about making sure you purchase one of their phones. Shameful!!! Hopefully by me posting this review it will be helpful for consumers to think about switching carriers ! read more

Adrian...Refused to transfer My call to management refused employee id info very argumentative very unprofessional...hung up in My face.. definitely needs to be terminated read more

Customer service has been a night mare since I first moved to L:oma Linda and went to the office in San Bernardino to pick up my equipment. I do not want to go over all the things that happened but I did make several phone calls complaining about the tatooed male that waited on me and told me to SHUT UP or he would fix times so I never would have a machine that worked !!!!! This was 2 and a half years ago and I no longer have your TV service..... My bill kept going up and I am a senior that does not get that amount of increase each year !!!!! read more

Fast Friendly service. Most of the time all 3 services work great. I've only experienced a few glitches and sometimes the cable channels on demand don't work properly. For the most part can't complain. Love that they don't make you sign any contracts!! Their prices are really reasonable if you get all 3.(phone, internet, and cable) Minus 2 stars due to the glitches and cable on demand not working at times. But overall way better than most cable, phone, internet companies. read more

This is the worst cable company ever. I had to go back to cable after moving to Redlands and I'm so disappointed. They ran my cable all along the outside of my rooms. Way back in the 80's when I had cable at least they didn't staple it all along your walls. It's been nonfunctional 3 times in 6 months. Still have to pay the full price. I had Direct TV for 16 years and it went out 1 time. I'm not sure if they are so awful because there is no other option here but seriously Spectrum step it up! read more

Spectrum - Television Service Providers Near Me - San Bernardino, California

Unfortunately due to lack of providers in the area am forced to use their services. When you move, they cut off your services at your old location prior to setting up at your new location. Hence you're left with no services anywhere. For something you've paid for, in advance. When I set up the services at new location, guy was late, then unable to install. Installation delayed for a week. Why should I pay for services I can't use? Why should I have to wait for someone I made an appointment with only to have them reschedule? In addition to this, they charge you for overlapping periods when you've already paid in full for the period you're at your old place. When you call, they say they fixed the problem, but there is no refund and I've been waiting for more than a week. If this continues I'm cancelling and moving on to a different provider. They clearly offer no incentives to keep existing customers when they are moving. All they care about is up selling their services. Avoid business with them Terrible service read more

U guys suck..n ur service sucks too and so do all ur lazy ass technicians, thank u spell check for that tech word. Anyhow, I get 1 day off a week sitting around waiting on ur dam service technicians to come fix my cable wires in the A.M. and then he just flys by the dam phone only rang 1 time then they never even got off the car to check the property. I've been outside watering waiting. Now they tell me to wait until 3pm fuck that then would if the same thing happens. I ain't got all day to wait around for lazy ass cable ppl. W ur hi ass prices and tricks contracts. I'd just go to Dish. I'm tired of dodgers losing anyway. By spectrum. Hello dish. If I could give a quarter of the star u guys dont deserve a whole star. Very abset cust read more

Spectrum - All these wires and boxes just for tv. No thanks @hello dish network - Television Service Providers Near Me - San Bernardino, California

Personnel can be hit or miss when it comes to friendly service.... And stating things like I have to waste more time to come back after I get my billing statement to request a refund for services I was incorrectly charged for is asinine, and seems more like a way to extort money from clients who don't check their accounts for fraudulent transactions made by Spectrum. read more

Users of Spectrum should know that they will charge you for a whole month of service if you go into the new billing cycle. I canceled my service when the price increased 3 days into the new billing cycle. They reported that we were informed back in May. I did not read that change but it does not matter I am still being charged for a whole month of service. Go elsewhere for your cable/internet and phone services. This company is not above board and I will never use their services again. Stand together as when the masses complain and they start loosing money they will change their policy..!! read more

Customer service here sucks. Over 10 workers in the building and only two are actually helping customers. I get some might be on break or lunch but for over 7 of them to be unavailable is kind of ridiculous. Very glad I cancelled with them and don't have to come here anymore to deal with this. Good bye spectrum! read more

Spectrum - I wish I could chill at work too. - Television Service Providers Near Me - San Bernardino, California

My husband and I came in 30 minutes before they closed, but Elesha was willing to help us. It was quick and easy thanks to her help. Thank you Elesha. read more

TWC or Spectrum....simply want to cancel my service and they make it so difficult. I have been on the phone with them for 1 hour! Unacceptable. Govt needs to regulate the cable/internet/phone industry. They are a monopoly! Poor customer service as well as their connections. read more

i contacted spectrum when i found a router inline of my spectrum services,they said they see it and the mac address and they said its activly watching my data being sent to my house,they said its not theirs and that they dont care that their services are hacked,the worst people and internet services that can possibly be provided.they will sleep just fine tonight knowing this too.i have had my identity stolen on their services too, they act nice until you actually want them to protect their services they provide,and then they get mean,at least marina the lead in their new york branch. hope this helps,im looking how this can legally be handled now. read more

There were about 20 people waiting in line and only a couple of workers so we had to wait for over an hour to get called there was one fella walking around putting out water bottles I would've rather seen him in one of the stations so he could check more people in rather than just put water bottles out. I finally got called about an hour or so after arriving and a very surly woman gave me the information seeming very unhappy to be working there I would suggest with all the money you're making you should start hiring more workers so that it no one has to wait an hour to see someone for a minor change of equipment that just seems like a stupid waste of time and it's very irritating. read more

WORST INTERNET SERVICE ON THE PLANET - Why are people paying for a 400 MB speed when they are getting less that 100 MB like we have been getting for the last (6) months? Spectrum hates it when you go to speedtest.net to check out the "real" speeds, they want you to go to their own testing site at spectrun.com/speedtest - Sadly they don't realize its the same speed results ... lol STEP #1 - un-plug the router / modem for (30) seconds and let's test your service - STRIKE ONE, no changes. STEP #2 - Blame everything else on YOUR equipment. STEP #3 - Get an ethernet cable (Who has one of those handy), then dissemble your office computer, bring it over to their router (25) feet away, connect to their router to only find out the speed is the same, ... massive FAIL. Then you have to move your equipment back to your office and hook it all up again. All they did was state that my new Google wireless router was either faulty or bad ... lol LASTLY - While on the phone, if you tell Spectrum that you are using a Google wireless router in your home, they transfer you to a number / (800) 892-2253 - That only tells you to go to google.com/support, again, totally "beating around the bush" ... Wrong number Spectrum. Here's the kicker, as all these tests were going on, my Spectrum rep kept saying how "slow" their service was and that she get's that all of the time? Sadly ... Spectrum blames everything on anything in your house without taking ownership of what's really going on? They are notorious for "beating around the bush" to get things taken care and if you don't have an ethernet cable handy, you're not going to get anywhere. If I was to rate Spectrum from 1 to 10 - it's definitely a .5 So if you are paying $$$ for a 400 MB service, downgrade to a 100 BM service, at least you might be getting that speed. IS there anyone else that has reliable service? SPECTRUM = HORRIBLE WIRELESS / INTERNET SPEED P.S. Time Warner Cable = Spectrum *** Update today ... Spoke to a nice gentlemen that finally got it and he did some real simple tests and my speed got back up to at least 130 - 140 MBS. The service still needs to make some improvements just the same. read more

I have been a customer for many many years and have yet to anyone who pays as much, or more than I do for service 227.xx per month and I have nothing extra and it comes out to 2700.00 a year for a basic bundle. I have made multiple attempts to contact them and requested any bundles to help me lower the bill. Sorry! No they do not. I am not sure why a company would not try to keep their long time customers and when the customer changes to a different provider. They turn around and flood their previous customer to return by sending multiple advertisement deal to return. It just seems to be a good business practice to keep the customers you already have as important as the ones that you are trying to add on. ones you have by keeping them happy and appreciated by the company. Instead of having them leaving to other providers. read more

Lines can be long when actually going into the location. Luckily, it goes pretty fast and their system is not bad. But in any case, avoid the likely busy times like weekends and first thing in the morning and late in the afternoon. Once I was called, everything went pretty quick. It's just that shock from walking in and seeing more people waiting than there are seats to wait in that you have to get over. Give yourself some time, or you'll just get frustrated. Spectrum's service is another matter. Their customer service on the phone may not be horrible, but their policies can be deceiving at times, so make sure you ask the right questions. read more

I if I could give negative stars I would I'm very upset at the fact that I was promised one thing and given a whole different thing I wouldn't recommend this cable company to anyone read more

The company in general is total trash throw the whole company away every time you call their customer service you will be on the phone for over an hour if not two hours of your time when you finally get somebody on the phone if they speak English which most the time they don't and you can barely understand them they usually have an attitude and they can't help you they add extra charges on your bill and lie to you this is the worst company I've ever had for Internet I will never use them again I am so glad I got rid of them the store is unhelpful if you go to the store for help for their company they tell you to call and it takes two hours on the phone it's absolutely ridiculous read more

I tried to start service in my new home. I was told that the previous owner had not canceled service and wouldn't answer the phone when they called. The only thing they could do was put my order on hold and I could keep calling back to either 1. See if previous owner canceled or 2. Would answer phone to cancel. Utility companies are not even this bad. I have been a customer for over 3 years with a couple hiccups. This one is a no go, especially when I'm moving. I don't have time to keep calling and calling to see if can get service. I'm now going to AT&T. I'm giving 2 stars just because of the years of service they have provided without much hassle and decent streaming. Update...I called back and the 3rd person I spoke with, Raeshauna, provided the best customer service ever! She was able to answer all of my questions, get my service transferred, while keeping my grandfathered billing intact. Other employees during this call wanted to increase my monthly payment , but not her. She was truly looking out for me. She was polite, respectful, and professional. Because of Raeshawna's service, I spoke with her supervisor stating how she turned my view about the company around and I was going to update this review. Spectrum needs more employees like her read more

Probably the slowest working centre ever. I don't blame the employees This is a time warner issue There's only 3 employees For about 40 ppl in here. No, im not exaggerating I was 10th in line 30 minutes ago read more

I have been with spectrum for a long time now and have visited different stores. The representatives in this store are very knowledgable and spend time helping me out and figuring out my reason for coming in. I have enjoyed my two visits here and appreciate the pleasant atmosphere among the employees and how professional they are. Thank you read more

Just don't. Spectrum is a case of 'you get what you pay for'. It is cheaper than other companies bundle, but that is prbly a gimmick to get you to sign up (after reading reviews, it looks like they jack up the price in about 6months). Spotty tv, sometimes screen is just black, other times it states 'channel not available'! Are you serious? I paid for the highest tv package because that's how serious of a tv/streamer/premium channel person I am! Not cool spectrum! Plus internet ain't all that either. Going to change provider. read more

Spectrum - Blank black screen!!! C'mon it's 'the walking dead'!!! - Television Service Providers Near Me - San Bernardino, California

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For the most part I'm happy (...who's ever truly happy with their TV provider?) Lately they have made it so their 'Spectrum channel' is what comes on whenever you turn on the TV...I find this extremely annoying. As I stated, it's a new thing...it may get me to look around...I have them at home and in my business. read more

I just stopped by and wow the service here is excellent! From the moment I walked in no line, I was greeted immediately with a smile and the person who helped me was ismael lugo-galvez mam he was awesome! I needed to switch out my box and he took great care of me. These people are so awesome and so friendly here. I wish I could come back again they really made me smile. read more

Friendly service Efficient line management They offer water Spectrum is working on improving their customer service and it shows. read more

Ugh- this poor store is under staffed grossly. The floor representative did his absolute best to keep the long line moving- but boy do they need to get More staff on board for such a busy store location. Be prepared to WAIT and then WAIT some more for your turn to be serviced read more

They are by far the worst if the internet providers. I am canceling next week. My wireless is unavailable more than it is available. Down all the time. And my rate is to expensive. I could take up 2 or 3 pages with all the problems. Done with Spectrum. read more

Waiting for 1h to just an equipment exchange, I got no choice in my area but Spectrum

Can't even begin to explain how this place sucks so bad. Been paying a monthly bill of $265 for a bundle which was over priced. I don't really have much options since spectrum is the only decent service around my area. Saw the reviews about the line, they weren't joking. It's ridiculously long. You will waste at least half a day time in here if you don't have an appointment or not the first person in queue. I only came here to drop off my cable boxes, but I still have to wait in line for that? Not to mention I'm still here making this review and I've been here since 11am and now it's 1:40pm. How slow can these guys go? Reminds me of the sloth service from the movie Zootopia just x10 worse ( exaggerates) lol. It's not the employees fault, but rather the employers because they already know a lot of people come here but they can't accommodate since there are only few staffs. read more

***GO ANYWHERE ELSE*** Internet constantly has connection problems. If I could give negative scores for Spectrum I would. Currently I am unable to connect to anything at home...I am writing this review with my smartphone (Good thing I have AT&T) since my internet has been down all day long. My friend who lives down the street is angrily researching on the internet via her smartphone due to your internet failures. First of all...it's not like I had the option to go anywhere else as I was told they were the only service providers for where I live. Then they gave me a nightmare of no show, late, and dishonest service when they initially set up internet, and tried to sneak a whole package of services when I specifically told them I didn't want anything more than internet. I had to miss work and they never showed up...then they were late when they could finally set up my services while making my mom wait for hours at my place. Spectrum is the worst ever!!! I wish I could bundle my AT&T instead of this abomination of a service provider known as Spectrum. I wish I wasn't forced to use you Spectrum. read more

This store is crazy packed. There must have been 4 guys (employees) standing at their booths chit chatting with each other I waited 35 mins before just paying my bill at the self pay, which I would have used & left if I didn't have questions about an upgrade in the 1st place, but I wont be doing that now. There where 2 men that I just sat & watched make Sexual remarks about the women they were helping they were loud enough to where myself & another customer heard & we both were disgusted with the actions of these two men Name tags read Christone & Nate. It was very uncomfortable for myself & others who I know heard these men talking & pointing. I will never step foot in that store again & If I must go in I will send my husband. read more