Previously, I got a message stating there was a few hundred dollars of porn on my phone and I needed to contact Apple before being able to use my phone. I went to Verizon in Beaumont, CA. Hector helped me. I didn't have to wait a long time and Hector sat down with me and got the job done quickly. I was crazed when I got there, Hector calmed me. I swore I would never go anywhere else. Today, I received the same message on my phone about the porn but was able to delete the message after 3 tries. I went back to Verizon to make sure someone could help delete the message. Danny was at the entrance and explained to me how to delete these crazy messages so hopefully spam would cease. He was so kind and paid attention to me so kindly (I was way more calm than the first time). Hector was great. Danny was fabulous. This is where I will go with problems always. read more

Hector was great but you could only do so much with so little. Corporate customer service and technical support is a joke. Hector was amazing his patience was better than mine read more

Scammed old people into getting new numbers and a tablet rather than simply helping with a lost phone. Shameful. I've been with Verizon for 30 years.. as soon as my daughters phone is paid for... I am done. read more

To Whom It May Concern, It's incredibly disappointing that a billion-dollar company like Verizon, which publicly prides itself on delivering exceptional customer service, continues to rely on automated responses instead of real human support--especially when real concerns are being raised. What's even more concerning is that I was never informed about any escalation of my issue. If action was taken, why wasn't I notified? This lack of transparency sends a clear message: customers like me don't matter enough to be kept in the loop. It's clear now that ChatGPT is being used in place of an actual customer service representative. If this is Verizon's new standard, then it appears the "great service" is just marketing--while real people with real issues are left unheard. I'm speaking not just for myself, but for every person who doesn't have corporate influence, legal teams, or PR departments to fight for them. We count too--and we deserve better than silence, redirection, or AI-generated apologies. Please take this seriously. Your customers are paying attention. read more

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I went into this location to pick up my online order that went completely wrong. The online representative did not do anything as per our conversation agreement. I am very frustrated, however Melanie Gasper, a true gem to this location did EVERYTHING she could to help fix this error. She went beyond expectations. Although my situation isn't resolved. She truly tried all she could to help. I thank you Melanie- I hope this location realizes what a true blessing she is!! read more

I've been using Verizon for 2 years traveling in the USA. I contacted Verizon. I wanted to buy a second phone and number. When traveling, you can drop the phone and lose it. I had a second phone in stock. They refused to let me buy it. When I asked why it wasn't in the database. Are you serious? I'm not in the database? I've been using Verizon for two years. What are you talking about? I showed them my ID, but they turned me down. Went across the street to buy T Mobil. 15 minutes. read more

Shoutout and big thanks to Mariana. We were probably at the store for about an hour trying to figure out the best deal for us and she helped us with a tremendous amount of patience when we did multiple forms of payment. Thank you Mariana for making our Verizon experience perfect!!! read more

Verizon - Mobile Phones Near Me - Beaumont, California

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1 start because zero isn't an option. We have spent countless hours in this store over the last month. No one seems to know how to do anything correctly, except dial customer care and hand the phone over. We ordered a phone (I asked if we could go to another store who actually had one so we could avoid shipping during the holidays and possible issues that could arise from that) they told us no where had it. (Complete bs and the rep just wanted to make the sale and get whatever little commission that's offered) so that ordered phone was not delivered when it said it was going to be. We waited since we understand it's busy during the holidays. I called customer care just to check and they told us to wait. So five days after it was supposed to be delivered we go to the store and the employees let us know it was "between us and ups" which was a strong start to the experience . They had us call customer care and we were in store on the phone for two hours and honestly customer care knows even less than these store employees. They swore up and down they didn't have any iPhone 17s they could replace it with... when doing a secret look up on the app it showed they did... and what do ya know we expressed our frustration to the point of wanting to cancel all service with them- we have been with Verizon for 15 years- and oh my goodness they found a phone in store... wild... They decided to do something as far as using an upgrade on another line and reassured us that that line would not be affected. What do ya know... it was affected. That phone was completely deactivated. Mind you we expressed our concern with messing up that line and they swore up and down it wouldn't. It did. We pay premium prices for crappy service and even worse customer service. Needless to say we are switching carriers now. If you want to do all of the leg work and feel like you have more common sense than this entire team.. this should be your Verizon store. read more

Verizon Wireless has very poor customer support and unable to fill their obligations on resolving issues. I've tried dealing with them for over the last 60 days they're not able to resolve the problem all I get are computer screen readers and after numerous phone calls even been on the phone for over one hour 46 minutes all they wind up doing is hanging up on you because they're not able to resolve the problem they've even connected me two people that have done nothing but say I'm not sure if you can hear me please call me back at and then hang up wouldn't recommend them to anybody read more

Customer service is terrible. Daniel who I guess is the manager is rude and needs to take a class on customer service. I went to upgrade my phone only to find out my son is on a higher tier plan than I was on which was baffling to me because I own and pay for all phones on the acct. They also have a phone number that I've never had they try to use to authenticate my acct. So when I asked Daniel how this happened, since I setup service in that same store, he just says I didn't do it so I don't know. I am now frustrated and Daniel refuses to help me because I'm frustrated with their customer service. I've never missed a payment, matter of fact I'm on autopay. As a consumer I expect answers when things are wrong for the services I pay for. read more

Went into the Verizon store to upgrade my phone. Instead of them getting you a good deal they try to up sell you plans that i dont need and charge you fees and add perks onto your plan Worst experience ever!! I get the best customer service calling Verizon itself They need to do better !! And stop trying to take advantage of there customer for sale !!! read more

If you need assistance ask for Melanie. She spent over an hour with me helping to set up my new iPhone. She went above and beyond for me! Great customer service!!! read more

I am extremely disappointed with Verizon's customer service. I recently had an issue with my bill and tried to get it resolved, but Walter was unhelpful and rude. I spent hours trying to get it fixed but his lack of knowledge in the system is frustrating.This experience has left me frustrated and reconsidering my loyalty to Verizon as he stated he was a Manager but had lack of knowledge in the system or to be able to help . I expected better service from such a large company. read more

I ordered a new phone from this store. I was having difficulty getting the right phone and plan. Mariana from this store saw my issues online and called me. She took care of my confusion and hooked me up with what I wanted. She was extremely professional. I highly recommend this store. read more

This store customer service is the worst. 7 associates with Verizon shirts on in the store. 2 were helping people the rest doing Absolutly nothing. After waiting for 30 minutes we left and went to Yucaipa store. In 5 minutes we were out with my phone fixed read more

I just went to the Verizon Store in Beaumont. I walked in three employees working with guests, not one of them took time to greet me, say hi, make eye contact, or let me know that they'll be with me as soon as possible... Nothing. So, I stood there for 15 minutes, hoping that someone would say something to me... still nothing. Terrible customer service. I won't be coming back to this location. read more

Such a great experience! I had my phone stolen and thought it was going to be a long process to get a new phone replaced. I believe the worker who helped me was Destiny, wow she was so accommodating and helped me with any questions I needed answered. She made my experience great! Definitely ask for her next time you visit this establishment. read more

I want to make this clear, my update is not for the store specifically but for Verizon customer service. From my previous review, I purchased a new phone and traded in my old one. For some reason, it has been a hassle to order a shipping kit to return my old phone, and I could never get a hold of a person until today (thank goodness for Reggie). It has been over 60 days and it doesn't seem like anyone knows what the problem is or why I can't seem to have a kit shipped out to me. Another issue I had was since I switched lines, I needed to create a new verizon login. Ever since then I've had to log in with a new password because the system was not recognizing my credentials. Today I didn't have a problem logging in. Hoping that cycle has been fixed. read more

Do all you can to avoid the Verizon store on Second Street in Beaumont near the Home Depot. Went in tonight (11/15/23, 6:30 pm) after being directed there by an online Verizon rep who said he had contacted the store, made an appointment for me, and made sure the $1,200 phone I wanted was in stock and ready for me to buy. When I arrived I was the only customer in the store. The three employees in the store were amazingly rude and clearly didn't want to deal with customers. Without even looking at me, one of them looked at his iPad, said, "We can't help you," and literally threw some paperwork at me and walked away. No "sorry," no "thank you," no "goodbye." I've been a Verizon customer for 16 years and have never been treated this badly by a business anywhere ever. read more

Looked at a few Verizon stores for a specific cell phone wallet case and found them here. Joey greeted me at the door and asked for what I needed. Let him know exactly what I was looking for and how many. He came back with all 3 cases I needed for my family!! Easy peasy. Transaction complete. Satisfied customer right here. Bam and bam! :-) Oh, and clean store! read more

Verizon - Mobile Phones Near Me - Beaumont, California

I wish I could give zero stars. Last fall, I purchased two phone under a promotion, had a trade in, etc. They processed the trade in just fine but never honored the promotion that I purchased 2 iPhones under. If I would have known, I would have gone to another cellular company. I have been trying to get Verizon to honor the promotion, due to the mistake they made at this store, but I'm constantly getting the run around. I'm currently on hold with Verizon (1.5hrs and counting) to try, AGAIN to have this resolved. I even purchased the phones DURING the promo period, but the sales rep at this store had other plans. Buyer be aware. This store is all about commission and not the customer. read more

In May of 2023 I went into the Verizon store to discuss moving my business phone lines over to Verizon from Frontier after having been a Verizon wireless customer for over 15 years. I discussed with Michael, the business manager, and Sarah, an associate at the store, that part of my problem with Frontier was a communication issue. I was promised communication wouldn't be an issue and decided to move forward with moving my business lines over to Verizon. I was told that Verizon would offer a credit to my account after a couple of billing cycles due to the fact I had to pay an early termination fee to Frontier for transferring my lines to Verizon. I still have not seen the credits to my account. There was also an issue transferring one of my personal lines to my business account. I have reached out countless times via phone call and text to Sarah, Michael, and Natasha (the new business manager), with no response. I have had to physically go into the store multiple times to try to get this resolved and it still isn't. The only helpful person in the store has been Danny, the store manager. He was able to get my last line transferred over to my business account and was able to find out what needed to be done to get the credit issue hopefully resolved. I am awaiting a response from Verizon regarding the credit and hope I do not have to return to the store again. read more

Store manager sucks. You know who I am bro. I won't put your name on blast here, but get better at your job. I traded two iPhone 13s that were paid off, and selected the option to take them to this store and have them mail the phones in September of 2023. Well they lost 1 of the phones, I go into the store in December of 2023 to start resolving this issue as they took away my $800 trade in credit. Store manager apparently couldn't find any proof I traded in the phones. Says he will ask HR for the video footage from the day I turned in the phones. Here we are, on 2/29/2024, I get a call from the store manager saying he can't "tell" if I turned in two phones according to the video footage. Tried to tell me I said this or that and that I need to retrace my steps to see if I can find the phone...that Verizon had the whole time...cause I turned it i. Dude told me there's nothing they will do to correct the issue so I'm screwed out $800. Obviously at this point I'm pretty irritated. Ain't no way I'm letting Verizon screw me out of $800. I call the normal 800 customer service number, and within minutes the nice customer service lady found my "lost" phone in their system. First phone was received 10/6/2023. Second "lost" phone, for some reason wasn't received until 1/19/2024. Lady applied my $800 credit and gave me an additional credit. Not sure how the store couldn't resolve this issue in the 3 months and it took me a whole 10 minutes on the phone with customer service to resolve. Great work guys let me know if you need any other phones found read more

All they are concerned about is upsaleing you. My phone isn't working so I took it in. They made me go through all this stuff to access my account in hopes of "seeing what was wrong" only for them to repeatedly try to saddle me a new phone. They literally wanted to access my account to search for promotions for new phones. Customer service definitely comes second to their commission. And now even if I do end up buying a new phone it won't be through them! read more

I visited this store today and was helped by Jacqueline O. I had a new Samsung A50. I took it back to where I bought to have them solve a problem I was having where the phone used my email address to send text messages. After 45 minutes, the very knowledgeable person, gave me a work-around. I was not satisfied with this, but it did work. When I took the phone into Jacqueline she worked on the problem for 30 minutes and said, "I am stumped." Then she said, "let me see it one more time." Within 10 minutes she convinced me she had solved the problem and fixed it. Since leaving, I have further verified the problem is fixed. I tip my hat and thank Jacqueline O. for help. I also like the fact that Verizon has added seating to their store. read more

Terrible customer service. I went in to question a charge and the customer service agent kept cutting me off and wouldn't let me finish a sentence. She was more interested in being right than helping me with my bill when I told her my next bill estimate had the same one time charges as the previous. She walked away and wouldn't help me at all. read more

A really big shout out to Cynthia A. And Sarah I went to the the Verizon store to add a line for my daughters 11th birthday and after waiting a little while I went to home depot to kill some time. I come back to the Verizon store and poor Cynthia had a Kevin on her hands. Raising his voice and cussing . (Shame on you mister) She kept her cool and spoke to him with professionalism.....I had to leave before I lost my cool for her. I went in yesterday thank god she was helping me I Apologized for that man being rude to her because what if that was his daughter or wife and a man was talking to her that way as he did. Again shame on you mister!!! She helped me out and was so sweet. I hope Verizon recognizes good people in the Verizon family and take care of them she deserves the family member of the year. At the end of my visit Sarah comes and helps me out with daddy control on my daughters phone. Thank again to these two wonderful women. I'll be asking for them to help me out no matter how long I have to wait. read more

Giovanni was amazing! he explained everything to us he even helped with disconnecting one of our lines. He made the experience a good one. i would definitely recommend this location ask for Giovanni!! :) read more

Good service. Helped by Hector, good job. Traded a 6S for a new 12. Left happy. Thanks read more

The Mexican security guy standing outside degrades you makes you feel like crap! I don't know if it's because his wife divorced him, cheated and beat on him, if his children left him to be with the mother, or if his visa is about to expire. but I really don't appreciate his crappy attitude when walking up to the store. Ain't coming here again!! read more

I came in around 6pm and Destiny (verizon specialist) helped me check in because I was having an issue with my phone turning off and on (iPhone 13 pro) we were sure If it would be covered under our insurance so she helped call Asurion to confirm what the coverage was and not only that she was supposed to be off work but stayed with me the throughout the entire process. She was able to get this covered under the insurance and get my new phone shipped to the house (next day) not only was she attentive but took the extra time to ensure I was happy with my care! Thank you again Destiny! Much appreciated read more

My wife and I went to store and we talked to Arta. He was an incredible person. He seems like he knows what to do in order to get the problem resolved and he solved ours. Great customer service!! We will always come back and see Arta!! We highly recommend him!! read more

Quick, knowledgeable and kind. It was a good experience. I recommend this store. What I don't like is this app forcing me to write more and I really don't have anything else to say. read more

Verizon is the way to go.....especially this store! The rep there named Sarah is awesome!!! Sarah B., is so knowledgeable and considerate, you have got to ask for SARAH B? She will go out of her way and make sure you get the best deal. The sore is clean and friendly. read more

Jacqueline , the sales person who helped me out was GREAT, not pushy and cared about my best interest.. If ur thinking about visiting this place, make sure u ask for her.. You will have a great experience w her.. Thank You Jacqueline, I hope your managers appreciate ur hard work and attentiveness.. read more

I got a new phone and needed to change over from the old one. It was a busy day but I didn't have to wait. They changed over my service and I was out within 25 minutes. No problems. They were polite and knowledgeable. read more

I was there to get a new phone and DANIEL helped me out to get a new phone. After I purchased a new iPhone he left me there to assist myself and put my phone together. He never came back to us to check up on me. I had to ask another Associate for instructions and they basically told to go home and log in to fix the problem. Order #582281 read more

5 Stars goes to Ashley! I still don't know exactly what I did to my phone, but everything was zoomed out. I couldn't get into my phone at all. Walked into Verizon near closing time, Ashley was like how can we help you tonight. I explained what was going on with my phone, less than 5 seconds Ashley had my phone fixed! And being that I don't even know what I did to mess up the phone in the first place; She went to my settings and fixed it so that I wouldn't mess it up again. Thank you Ashley read more

Yesterday, I needed assistance returning a phone and help with getting my new phone set up. The store was extremely busy, but I had the privilege of being assisted by Jacqueline, Destiny, and Cynthia. All three of them were extremely helpful and couldn't have made my experience any better! They were professional and so friendly. They made the stresses of dealing with Christmas chaos so much easier. I look forward to shopping there again! read more

These people will sabotage your old phone just to sell you a new one. They let me leave with no working phone and said "sorry but you are available for an upgrade". I did not get a new phone. Went to Riverside Verizon and they were wonderful. They got me up and running again. read more