They don't even deserve 1 star. When you spend **$1,200 on a cellphone**, you don't expect to constantly fight just to get basic service. Unfortunately, that's exactly what I've experienced with T-Mobile. Since switching from Verizon, I've dealt with: * Network outages. * My phone randomly losing connection to the network. * Mobile data completely stopping while calls and texts still worked. * My phone repeatedly saying there was **no SIM installed**, even though it was using an eSIM. I spent considerable time with T-Mobile Technical Support troubleshooting the issue. I want to give credit where it's due--**Tanner in Technical Support via phone was professional, patient, and thorough.** He genuinely tried to help. Unfortunately, after exhausting every troubleshooting step, the only solution they could offer was for me to visit a store and replace my eSIM with a physical SIM card. That experience was even worse. The staff at the **300 S. Highland Springs Ave., Suite 11-B, Banning, CA 92220 T-Mobile location** displayed some of the worst customer service I've ever encountered. They were unprofessional, disengaged, and seemed more interested in looking at their own phones than helping customers. On one visit, a sales rep Michael actually said to me, **"What do you want me to tell you?"** Seriously? That's how you speak to a customer who has already made multiple trips to your store because of problems with a phone and service they paid for? Then I was told there was nothing they could do because they were **"not a corporate store."** Here's my advice to T-Mobile: If these authorized retailers can't provide the same level of service as corporate stores, then stop allowing them to represent your brand. To customers, they're T-Mobile. We don't know--or care--that they're independently owned. Their poor service reflects directly on your company. Today's experience was the final straw. After T-Mobile determined my phone needed to be replaced under warranty, I received a text message stating that my replacement phone had been **delivered to the Banning store and was ready for pickup.** Great. I drove **20 minutes** to the store only to walk in and have two employees sitting there on their phones. Neither acknowledged me for several minutes. When someone finally asked if they could help, I explained I was there to pick up my replacement phone. The first response I received was: *"If you got the text after 5:30, we probably won't have time to transfer your data today."* Interesting...because nowhere in the text message did it say that. After inspecting my current phone to make sure it wasn't damaged, an employee disappeared into the back room for several minutes before returning to tell me... **My replacement phone wasn't there.** How is that even possible? T-Mobile sent me a text saying it had been delivered and was ready for pickup. Yet your own employees couldn't find it. So now I've made my **third unnecessary trip** to this store, and I'm expected to come back **again tomorrow**, hoping the phone magically appears. That's unacceptable. Between the network problems, the eSIM issues, the lack of communication, and the incredibly poor customer service at this location, this has been one of the most frustrating customer experiences I've ever had. **One piece of advice to anyone experiencing SIM card issues, mobile data problems, or network interruptions: don't waste your time going to this authorized retailer expecting technical support. They'll simply tell you they're not technicians and that you'll need to call T-Mobile Technical Support--where you may spend a long time on hold--or drive to a corporate T-Mobile store instead. That's what I should have done from the beginning. I only went to this location because it's close to my home and has the T-Mobile name on the building. I had no idea that, beyond selling phones, they offered virtually no technical support.** The biggest disappointment? I switched from Verizon because I thought I'd save money. I'm **not saving any meaningful amount**, and unlike Verizon, where I rarely had service issues, I've had nothing but headaches with T-Mobile. Looking back, switching carriers was a mistake. T-Mobile has a lot of work to do--not only with network reliability, but with the quality and professionalism of the stores representing its name. Based on my experience, I cannot recommend T-Mobile. read more

T-Mobile Authorized Retailer - The physical store - Mobile Phones Near Me - Banning, California

I usually read that T-Mobile is a horrible company and I agree to that at other locations I'm sure. This is my personal experience at this store front. Today was a long day at this location but all my issues were taken care of. The thing was I went to this location for the first time to to see for myself because if you call 611 customer care and you try to figure it out yourself, you will get very frustrated. So I decided to go to this store front and call customer care from there. That way I can be assisted from both side. It seems like the store front and customer care are like two different companies. So anyway, I met Tina and Mike who were the reps in the store. They were so awesome. Tina was the quarterback and Mike was the reciever. The service was excellent. They were so patient and understanding and took their time helping me with my several issues. The place was busy but they were still attentive to me. They really knew their sh*t. Another person I want to appreciate was Carmen from customer care..she was the operator on the phone. Even though they don't know each other, they worked so well together tag teaming me with great service in a good way lol. If you are a veteran, you can get a discount on your phone plan! Thank you both for your patience. I was there for almost 3 hours! Thank you again Tina and Mike! read more

T-Mobile Authorized Retailer - Tina and Mike went above and beyond. Excellent service, very attentive, and very informative. Great personality. - Mobile Phones Near Me - Banning, California

" Michael Gable is a Great Employee " I went to the T-Mobile store at 5297 300 South Highland Springs Ave., 11b in Banning, CA 92220. I met for my first time Michael Gable who is a very young and super smart T-Mobile employee. My phone had started to have strange commercials and people's voices appearing on my phone without me touching for anything. Michael was so good as he used a lot of his time to work through my phone and eliminated some apps on my phone. He also made my phone start working a lot better. I was a teacher for 35 years and when I see a very nice and very smart employee as young as Michael is, it really makes me feel good. T-Mobile is very lucky to have Michael as one of their employees. read more

As soon as we arrived, came in , was greeted by Michael G. He asked what can he help us with or what are we looking for today. We wanted to check out there new internet deal. Since our service at Spectrum was raising our service rate, even though long time customers , that they can't help since no more discount deals at this time & what we have is the best deal . We really needed to find a lower deal or better deal then what we have from Spectrum. Michael G took his time and gave us his recommendation, or suggestions, shows other options and shown there different items . Since both of my son's was with me, I let them decide which way to go or best for our family. Michael G assisted both of them, till all the way fully connected and completed all the transaction and process what needed to be processed. Fingers crossed since we won't have Michael G helping us at home to connect device. Hope it works better than Spectrum. Michael G informed us if any problem, we can always come back and if his there will help us. If not he said any of his colleagues willing to help. HE SOOO AMAZING! He even reminded me off my son who passed away last year who's good with technology. Again, Excellent Customer Service ur more than a 5 STARS! I just gotten so tried of the LONG process , thank goodness both my son's was there taking care what we needed. I was able to relax & rest in side my car. Again thank you Michael G for all ur HELP & Assistance. Shout out to all your colleagues who assisted the other customers who came in the store. That we had Michael full attention over 4 hours. Explained everything how it works. Fully connected. All his colleagues was Tina, Samuel, Andrew & another Michael or was it Mike. Great Teamwork to !) read more

They will lie to you deceive you about plants they say you're only gonna be paying $140. Next thing you know you're paying $200. Do not go there go to spectrum they have better plans they'll stick to the price they gave you without handing numbers, especially the manager who signed us up. She really ripped us off. And they purposely targeted senior citizens and disabled veterans read more

Customer service associates on the day that I went were not very attentive. First off, there was only one employee working in the morning that was entirely overwhelmed by the number of customers waiting. If you're ok with waiting a long time for service, then this is where to go. read more

TLDR; Employee falsely claimed it's not possible to trade in a phone in-person for an online order. Went to another store and finished my trade-in. Edit: This employees name was Mike. He also complained about another customer he had ignored that was before me to his friend that was visiting while on the clock. I ordered an iPhone 16 Pro Max and chose to trade in my current phone. Initially I chose to ship it back with the label and packaging they would send with the phone, but after researching, I didn't want to ship my phone as I know the dangers of shipping something so fragile and valuable, that often arrives damaged or goes missing. So after making sure with the T-Mobile website and an online T-Mobile representative that turning your phone into any store is accepted after ordering a new phone and initiating a trade in, I visited this store to try and finish my trade-in. I met with one of the employees and they try to tell me that I actually can't trade in my phone to a store since I started my transaction online because they already created the shipping label and it would cause trouble in their system. He proceeded to show me his iPad blocking him from continuing the trade-in. Obviously, I would've accepted his explanation and his proof if he wasn't so condescending as he tried to tell me, "it's not possible" . I asked if it was because they are a 'Authorized Retailer' and NOT a corporate store, but he continued his passive-aggressive, "NO store will not accept it". I contacted 611 to ask if what he said was right, as sometimes corporate websites aren't always updated with their policies, but the T-Mobile representative then told me that actually ANY T-Mobile store will accept a trade-in, and that most likely the system wasn't allowing him as most times the store needs to have the phone in stock in order to continue the trade-in. After learning this, I decided to wait and visit another T-Mobile location as this employee clearly did not want to try and help me. Of course, I went to another authorized retailer and they easily took my phone, leaving me stress-free about shipping my phone. I would not have been as upset if the employee wasn't so dismissive and patronizing during my visit. I'm unsure if this employee was simply uninformed about the trade-in policy or he didn't want to take liability of shipping my phone, as apparently non-corporate locations assume responsibility for shipping the phone for a customer. Either way, I wish the employee would've been more accommodating in trying to figure out how I could trade in my phone the way I wanted to, instead of trying to claim it wasn't possible and that I had to ship it myself. read more

When entering the building we met this employee named Andrew and he was very helpful and no pressure. He gives good advice and I'm very happy with my purchase and we got a good deal highly recommend going to him. read more

Best sales representatives by far! Very professional and very helpful! The team was very sweet, definitely coming back!

Andrew and manager Luis were absolutely amazing. I was a bit weary of cell phone carriers after having such a horrible experience with my previous carrier. They had awesome promotions which landed me with a brand new phone and watch and still paying WAY LESS than I did at my previous carrier. Both were so kind and patient and really made my experience worth while, I would highly recommend. Thanks Andrew and Luis! read more

Love coming to this store! I always feel welcomed when coming in. I was helped by Tina who made everything a super easy process and explained everything about my new add ons on my bill I upgraded my phone and added a line and my bill was exactly how she said it was going to be. read more

This store is very rude and not helpful. They push customers away. Mike speaks to you as if you're less than him and lies. Tina doesn't want to assist the customer. They both lost my business and spoke very disrespectful to me. I am going to be calling the headquarters to complain regarding Mike and Tina's customer service. read more

I left a reviewT-Mobile Authorized RetailerAdd a photoT-Mobile Authorized Retailer3.7(88)$$Cell phone store in Banning, CaliforniaClosedOVERVIEWPRODUCTSSERVICESREVIEWSPHOTOSABOUTGoogle review summary3.7(88)ReviewsAllmanager7call6information4employee3+4Sort byMost relevantNewestHighestLowestBetty HarrisonTerrible experience at Banning Ca. T- mobile. The Highland Springs store Bait and switch! Manager Oscar now fired but they're not taking care of the customer taken advantage of. Even the new manager wasn't there to help me 4 days ago. ... MoreBerenice Padilla2 reviewsa month agoI waited over an hour and 15 min to purchase a new phone. When I spoke to the sales representative she stated they had the phone I wanted in stock, but I wouldn't be able to purchase and take home that day unless I purchased an accessory. ... MoreDavid RussellLocal Guide·40 reviews·2 photos3 months agoI needed to port my number and switch carriers over to T mobile. Since I had my Port Pin #, Oscar was able to get it done, transfer my address book, and give me a discount on a new phone I did not know I was entitled too. Super fantastic!Xavier Duckworth3 reviews2 months agoOscar, the Manager of the store was glad to help me. when i needed help accessing my account Oscar was able to work with me while customer support could not. 10/10 glad to have his help.Betty HarrisonTerrible experience at Banning Ca. T- mobile. The Highland Springs store Bait and switch! Manager Oscar now fired but they're not taking care of the customer taken advantage of. Even the new manager wasn't there to help me 4 days ago. Andrew told me that he would have the manager call me the next morning to set up an appointment. It's 4 days later no call nothing. I'm so upset I could spit nails. Not only did it take 3 yes 3 people to wait on me that day ( so rude) and 1 was the manager, but a customer as well. She was yelling she was there first that she had been there now 4 times in the same day and her phone still wasn't working. Had I only known I had been targeted for a bait and switch, and we will charge your card later. I live alone, a senior on a limited income, why would I need another line? Omg. Looking for another carrier; since no one will help me there. Upon looking at all of the reviews i run across an article,that speaks of a t-mobile scam. Running an add a phone line This is exactly what the problem is. I'm feeling totally taken advantage of. I will be leaving t-mobile.Manager OscarEmployees Andrew and Jocelyn.Banning Ca. storeHighland Springs584197, 495284T-Mobile Authorized Retailer read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Banning, California

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My husband came in and set up our home wifi with the store manager Luis. He helped him set up everything through the app and told him that he was enrolled in auto pay, fast forward to a month later and we find out that the auto pay was not set up, and we were not being charged the price we were quoted upon. Came into the store and was told that he would be in at 10 am today. (Apparently he is the only one to fix our late fees and adjust the price) No surprise that he was not in and wouldn't be until after 3pm. When asked for the corporate number, was given an out of service number. Luckily I called someone at the Yucaipa t mobile and he was able to connect us with customer support and everything was resolved. I honestly would think twice before dealing with this location. Just a giant headache and a waste of a morning. read more

Very Poor customer service by edgar or eddie i forget his name but i am trying to switch carriers to verizon since they provide better customer service and options for my phone. I need information from tmoblie to do this transfer and eddie or edgar whatever his name is told me not to come back in their store because im making them lose money coming in and out some many times. I don't even get what he means by that. Then he gave me a random number and said to just call if i need help when i did try to call he was very rude and hung up on me! I wouldn't think it would be this hard to do such a simple task and if i was helped properly i would've never came back to this awful store.I'm very glad i am ending my service with T-Mobile though because the way eddie/edgar talked to me proved that I am just money to them and they don't care about helping customers!!! read more

This T-Mobil location is a joke. The representatives are extremely rude,condescending,lack customer service and empathy especially Brandon. If I could give zero stars I would. They lie about their inventory, return and warranty policies. The "store manager" is supposedly never there but in actuality hides behind the door. I've not only experienced this behavior first hand but have watched other customers experience the same thing. If you're not setting up multiple phone lines they could care less about you! read more

I went there to get my warranty exchange phone and after I got it from the manager Dez, who was borderline rude to me, she informed me that I was not welcome in that store again because of the incident the week prior when the employee "Jocelyn" lied to me and was rude to me and I called customer care and filed a complaint. I'm not sure who runs this store but I do know that Tmobile is dealing with it now. I have been a customer for going on 20 years with Tmobile. Probably longer then either of these girls could walk or talk. I have 5 phone lines, 4 watch lines, 1 tablet line, and home internet. I have never made a late payment and over the last 19+ years you can only imagine how many people my family and I have referred to Tmobile. To be treated this way? read more

I waited over an hour and 15 min to purchase a new phone. When I spoke to the sales representative she stated they had the phone I wanted in stock, but I wouldn't be able to purchase and take home that day unless I purchased an accessory. She stated that it was a new policy and she was thought to upsell. I had to purchase an overpriced case to be able to get a phone the same day or be forced to wait 2 days. I didn't mind the wait, but it was the sales tactics that were ridiculous. I won't be going back to this store. Sales representative was named Ingrid. read more

The worst T-Mobile ever I have canceled all 3 of my lines are trying to they do everything they can to keep money coming out of you they steal from you they lie to you the manager hangs app on you as I say the worst ever the only way you can get rid of them is seems like it's gonna block them on your credit card and everything else read more

Dez is absolutely amazing! Just switched from Verizon to T-Mobile based on recommendations from the district manager Cammron, who is also amazing. Great service and really took care of us. Highly recommended!​ read more

Great customer service!!! Andrew helped me out and I drive all the way from Hemet just so he can help me. Everyone there is super friendly and helpful. read more

Great location! I went in today and it was super busy, but they made sure to make my presence known and put me on the wait list. Krystal the manager and Daniel the assistant manager both helped me out with my billing issue from the store across the street, and were very kind and polite. I will only be using this location from now on! read more

Andrew was very helpful and very patient when explaining the terms of my phone plan and helping replace my phone. Great staff w/ positive and upbeat attitude!! read more

Great customer service and one of the smoothest transactions I've ever experienced. Thanks

Well I'd like to Thank your wonderful Employee Brandon, in Banning at the T-MOBILE store. he was wonderful he went above & beyond his job. I went in to Transfer a phone I bought on Thursday. It took time he was sure he could transfer everything. We'll he did exactly what he said. Thank you Brandon, you were wonderful Thank you again Michelle Manzano read more

Thank you Andrew! You went above and beyond and did an amazing job assisting me with getting my service issue resolved! I seriously can't thank you enough! Looking forward to coming here again for my next purchase with Andrew! Rockstar! 11/10 read more

Had a great experience with Trenton while upgrading a couple phones and adding 2 more lines for the kids. He is one of the nicest people I have has the pleasure of meeting. read more

Dez was very nice & helpful. We had initially paid off & traded in a phone for the new iPhone but customer service never emailed the return label. We called 611, and they wanted us to return the new iPhone, start the whole process again, and a bunch of other directions! it's was a whole mix up. We came in today 9/26/23 around 4:30 and she was able to take the trade in, refund part of that and the rest she was able to credit it to our account. Not sure my explanation makes sense, but she definitely went out of her way to help us! read more

Bad customer service don't know what the inventory is have to wait about 30 minutes to tell you have a phone or not...worse T-Mobile store in the nation! read more

Randy helped me out and was great! He cared on what I wanted to do the whole time and was very fast paced!

Decided to come switch my carrier to T-Mobile. Place clean and organized. Came in on a good promotion got a free tablet with my purchase (didn't have it in stock). Only thing is that I received my SIM card at the location for my tablet come to find out that it deactivated. When I received my tablet in the mail the SIM card that was in the box was activated one. Employees should keep there personal conversations quietly or wait until no customer was in the building (as I was only customer at the time.) *will update when I go visit again read more

Absolutely horrible service. Not a corporate store. I will never use this location again.

Customer service is always good, stores reps always greet you in a kindly manner. I came in today with my sister to check out watches. John, helped us and went above and beyond. He explained to us how to use the watches and patiently waited for the watches to be activated and synced. Really grateful and thankful for all your help, John! read more

First time customer to T-mobile and and am happy and satisfied with overran service and friendly staff

Just wanted to write a review one day I went in to pay my bill, I was helped by Jocelyn,Brandon and Alda they were super sweet and nice representatives helping me out they ended up helping me lower my bill while at the same time giving more devices and customers service was top notch felt at the right place! Though when I was about to leave some girl came in yelling about how her phone didn't work and how it was the representatives soul responsibility to fix it she was very loud and rude the reps from this store kept calm and helped her she left and came back demanding it be fix or she'd complained they they didn't care, I personally saw three different people help her and give it they're all, but she came back screaming about how they NEEDED too that second, everyone tried to offer her help and different options to the issue but she refused read more

We are senior citizens and I am a veteran and Randy at T-Mobile scammed us. He told us our bill would be $130, turns out it's $190.00. Then Randy acts as if we are stupid and says he does not remember that. What an jerk!!! I can't give them a lower rating or I would!! read more

The customer service was excellent and the equipment was on display and available. The deals were very high priced.

VERY disappointed to say the least went into the T-Mobile store to purchase a phone I spoke with a customer service member named Jack. Was not friendly at all didn't say hello how was your day wouldn't even assist me with comping a Sim card that customer service told me that they should more than likely comp me the card due to issues with the other card that I got from a different T-Mobile store and he was not willing to assist me at all . TERRIBLE, TERRIBLE TERRIBLE customer service. read more

Terrible service. Their equipment do not work i spent 35 min. Just to activate a cel. Service sucks.

This company seems to only be concerned with nice employees. That does no good when everything else is based off of bad tower service and "misleading" ads! The latest is that you either pay for shipping and wait a week or so or pay $20 upgrade fee in store. I would have paid the upgrade fee if the website said anything about it. I'm so over this crap but am stuck. Oh, and my "team member" made it clear that he gets "paid a lot or he wouldn't put up with it! WOW read more