Thank you Michael! For giving me the best deal on all my devices, like my iPhone pro max & two i…read morewatch's, iPad, internet service that includes to you in your friends what a amazing deal! And with trade-in credit and cash back. With all the T Moble app. Perks. Everyone was very kind fast service. I recommend T-Mobile to anyone for better service and deals. Viv

Associates who are not either trained to be cunning in only upgrading sales or has no training in…read morecustomer service on what's the best fit for the customer and not for the associates.

The new owners are lying to customers and not being honest no proper communication. They lied to me…read moreand moved me to T-mobile saying my bill would be lower with them when it absolutely wasn't! When i told them to bring me back and they made it so difficult. Wouldn't recommend

scammers !! they will overcharge you for a phone & add extra things on your bill you didn't ask for…read more, they will also charge you to keep the same number when online it's shows different

They don't even deserve 1 star…read more When you spend **$1,200 on a cellphone**, you don't expect to constantly fight just to get basic service. Unfortunately, that's exactly what I've experienced with T-Mobile. Since switching from Verizon, I've dealt with: * Network outages. * My phone randomly losing connection to the network. * Mobile data completely stopping while calls and texts still worked. * My phone repeatedly saying there was **no SIM installed**, even though it was using an eSIM. I spent considerable time with T-Mobile Technical Support troubleshooting the issue. I want to give credit where it's due--**Tanner in Technical Support via phone was professional, patient, and thorough.** He genuinely tried to help. Unfortunately, after exhausting every troubleshooting step, the only solution they could offer was for me to visit a store and replace my eSIM with a physical SIM card. That experience was even worse. The staff at the **300 S. Highland Springs Ave., Suite 11-B, Banning, CA 92220 T-Mobile location** displayed some of the worst customer service I've ever encountered. They were unprofessional, disengaged, and seemed more interested in looking at their own phones than helping customers. On one visit, a sales rep Michael actually said to me, **"What do you want me to tell you?"** Seriously? That's how you speak to a customer who has already made multiple trips to your store because of problems with a phone and service they paid for? Then I was told there was nothing they could do because they were **"not a corporate store."** Here's my advice to T-Mobile: If these authorized retailers can't provide the same level of service as corporate stores, then stop allowing them to represent your brand. To customers, they're T-Mobile. We don't know--or care--that they're independently owned. Their poor service reflects directly on your company. Today's experience was the final straw. After T-Mobile determined my phone needed to be replaced under warranty, I received a text message stating that my replacement phone had been **delivered to the Banning store and was ready for pickup.** Great. I drove **20 minutes** to the store only to walk in and have two employees sitting there on their phones. Neither acknowledged me for several minutes. When someone finally asked if they could help, I explained I was there to pick up my replacement phone. The first response I received was: *"If you got the text after 5:30, we probably won't have time to transfer your data today."* Interesting...because nowhere in the text message did it say that. After inspecting my current phone to make sure it wasn't damaged, an employee disappeared into the back room for several minutes before returning to tell me... **My replacement phone wasn't there.** How is that even possible? T-Mobile sent me a text saying it had been delivered and was ready for pickup. Yet your own employees couldn't find it. So now I've made my **third unnecessary trip** to this store, and I'm expected to come back **again tomorrow**, hoping the phone magically appears. That's unacceptable. Between the network problems, the eSIM issues, the lack of communication, and the incredibly poor customer service at this location, this has been one of the most frustrating customer experiences I've ever had. **One piece of advice to anyone experiencing SIM card issues, mobile data problems, or network interruptions: don't waste your time going to this authorized retailer expecting technical support. They'll simply tell you they're not technicians and that you'll need to call T-Mobile Technical Support--where you may spend a long time on hold--or drive to a corporate T-Mobile store instead. That's what I should have done from the beginning. I only went to this location because it's close to my home and has the T-Mobile name on the building. I had no idea that, beyond selling phones, they offered virtually no technical support.** The biggest disappointment? I switched from Verizon because I thought I'd save money. I'm **not saving any meaningful amount**, and unlike Verizon, where I rarely had service issues, I've had nothing but headaches with T-Mobile. Looking back, switching carriers was a mistake. T-Mobile has a lot of work to do--not only with network reliability, but with the quality and professionalism of the stores representing its name. Based on my experience, I cannot recommend T-Mobile.

I usually read that T-Mobile is a horrible company and I agree to that at other locations I'm sure…read more This is my personal experience at this store front. Today was a long day at this location but all my issues were taken care of. The thing was I went to this location for the first time to to see for myself because if you call 611 customer care and you try to figure it out yourself, you will get very frustrated. So I decided to go to this store front and call customer care from there. That way I can be assisted from both side. It seems like the store front and customer care are like two different companies. So anyway, I met Tina and Mike who were the reps in the store. They were so awesome. Tina was the quarterback and Mike was the reciever. The service was excellent. They were so patient and understanding and took their time helping me with my several issues. The place was busy but they were still attentive to me. They really knew their sh*t. Another person I want to appreciate was Carmen from customer care..she was the operator on the phone. Even though they don't know each other, they worked so well together tag teaming me with great service in a good way lol. If you are a veteran, you can get a discount on your phone plan! Thank you both for your patience. I was there for almost 3 hours! Thank you again Tina and Mike!

Answered phone and I explained my project to have house wired for ethernet during the remodel. He…read morewanted to charge me for an estimate for his time to come look at the project. No thank you. My review is based solely on that phone expereince only! I have two other companies schduled to come out for free estimates. That is the cost of doing business, A customer gets (3) bids and you do your best to sell your services and your experience to said customer.

Was pleased with a neat, clean job of Starlink installation. Kurt was easy to communicate with and…read morehelpful in providing information before purchase for an installation that was not just out of the box. Following the installation he saw to it that everything was connected and operating properly. I would feel very comfortable in having him do any work I needed in the future.

I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.

We had been dealing with ongoing issues with our business network for quite some time. Several…read moreother professionals had come out and were able to improve certain parts of the system, but the underlying problem was never completely resolved. That changed when One Stop Telecom came out. In particular, Josiah was able to identify the real source of the problem and approached it with solutions that were completely different from what others had recommended. The results spoke for themselves. Our service and performance improved threefold and actually exceeded what we were expecting. We're extremely happy with the results. If you're looking for someone with real experience and knowledge who will take the time to find the actual problem rather than just provide a temporary fix, I wouldn't hesitate to recommend One Stop Telecom and Josiah. Excellent experience from start to finish.

I had to give a great review to this company. Their customer service is above any other company and…read moretheir rates and service are amazing. They have the affordable pricing.

Friendly people and great service! Anytime I have issues I call them and they fix my problems…read moreinstantly! When I needed new phones they personally came out and helped with the install!

I've ordered the Premium bundled package, and it is worth every penny! I have been searching for a…read moredependable phone system for my office , and I am so grateful I found Telecomcepts. The VOIP system has been incredibly reliable throughout the office, and we haven't had any issues! Any time I had any questions, the front desk immediately routed me through to a tech to help guide me. Am so happy with this purchase and install!