Associates who are not either trained to be cunning in only upgrading sales or has no training in…read morecustomer service on what's the best fit for the customer and not for the associates.

" Terrible Customer Service "…read more I received a new Samsung Galaxy A32 5G phone from T- Mobile and I had to go to the store so they could switch all the information and photos out of my old Samsung phone to the new Samsung phone. I went first to the T-Mobile store at 1484 E 2nd St Ste B in Beaumont, CA . I walked into the store and there were 2 female employees working on 1 phone with a man and women waiting for there phone. There was nobody else in he store. Not one of the employees said " Hello" to me or even looked at me. I stood there in that store for 15 minutes and neither of the 2 employees ever looked at me or came over to help me, even though they were both working on the same phone for the 2 people. So I just turned and walked out of the store, and still neither of the 2 women said anything to me as I left. TERRIBLE CUSTOMER SERVICE ! Don't Go to this T- Mobile !

I have an old galaxy s10 that no one would repair but these guys did it with 24 hours when I was…read moredesperate not to buy a new phone. I'll be going here for all my problems in the future. Saves a fortune over buying new or even refurbished, although I understand they sell this kind of thing as well. Been about 5 months and the charger port replacement is going great!

" Michael Gable is a Great Employee "…read more I went to the T-Mobile store at 5297 300 South Highland Springs Ave., 11b in Banning, CA 92220. I met for my first time Michael Gable who is a very young and super smart T-Mobile employee. My phone had started to have strange commercials and people's voices appearing on my phone without me touching for anything. Michael was so good as he used a lot of his time to work through my phone and eliminated some apps on my phone. He also made my phone start working a lot better. I was a teacher for 35 years and when I see a very nice and very smart employee as young as Michael is, it really makes me feel good. T-Mobile is very lucky to have Michael as one of their employees.

I usually read that T-Mobile is a horrible company and I agree to that at other locations I'm sure…read more This is my personal experience at this store front. Today was a long day at this location but all my issues were taken care of. The thing was I went to this location for the first time to to see for myself because if you call 611 customer care and you try to figure it out yourself, you will get very frustrated. So I decided to go to this store front and call customer care from there. That way I can be assisted from both side. It seems like the store front and customer care are like two different companies. So anyway, I met Tina and Mike who were the reps in the store. They were so awesome. Tina was the quarterback and Mike was the reciever. The service was excellent. They were so patient and understanding and took their time helping me with my several issues. The place was busy but they were still attentive to me. They really knew their sh*t. Another person I want to appreciate was Carmen from customer care..she was the operator on the phone. Even though they don't know each other, they worked so well together tag teaming me with great service in a good way lol. If you are a veteran, you can get a discount on your phone plan! Thank you both for your patience. I was there for almost 3 hours! Thank you again Tina and Mike!

Answered phone and I explained my project to have house wired for ethernet during the remodel. He…read morewanted to charge me for an estimate for his time to come look at the project. No thank you. My review is based solely on that phone expereince only! I have two other companies schduled to come out for free estimates. That is the cost of doing business, A customer gets (3) bids and you do your best to sell your services and your experience to said customer.

I needed to get ethernet access to an upstairs bedroom from a modem downstairs. Kurt was able to…read moreproblem-solve and create a 2-port panel on the wall without cutting too much drywall. Kurt is also very knowledgeable and experienced, having worked for AT&T for years. So you know that the work he does is going to be professional and up to par with standards. (He even cleaned up afterwards!) He was also able to make it so that any future modifications to the setup will be easy and doable.

Chris installed my Starlink last night, there was a bit of confusion on installation fee and wish…read moreit was honored at the $280 plus $100 for parts totaling $380 I was quoted instead of the $450 that was paid. Chris was extremely professional and took the time to explain the process and mount the dish on my patio cover instead of my house. Chris was extremely professional however I'm giving a 4 star rating because my original quote was not honored, that was disappointing.

We had Starlink installed by Empire Satellite and had a very good experience. Chris was…read moreprofessional, knowledgeable, and efficient. He quickly assessed the best setup, installed the dish on the roof, and ran the wiring inside cleanly and neatly with great attention to detail. Pricing was fair and clearly communicated. While he did arrive late, he proactively texted updates about his schedule, which helped set expectations. Overall, solid workmanship and good communication. I'd recommend Chris and Empire Satellite for Starlink installs.

I had to give a great review to this company. Their customer service is above any other company and…read moretheir rates and service are amazing. They have the affordable pricing.

From the owner: Phone. Internet. Easy. With no obligation, our knowledgeable consultants will walk you through the…read moreoptions for your small or medium business so that you can have the best internet service provider, Hosted VoIP (UCaaS) business phone service, network and phone hardware, and more. We can come to your office or chat via web meeting. Call us today to make your telecommunications journey easy!

Friendly people and great service! Anytime I have issues I call them and they fix my problems…read moreinstantly! When I needed new phones they personally came out and helped with the install!

I've ordered the Premium bundled package, and it is worth every penny! I have been searching for a…read moredependable phone system for my office , and I am so grateful I found Telecomcepts. The VOIP system has been incredibly reliable throughout the office, and we haven't had any issues! Any time I had any questions, the front desk immediately routed me through to a tech to help guide me. Am so happy with this purchase and install!