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    Augustine Metals

    3.8 (4 reviews)
    Open 7:00 am - 2:45 pm

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    1 year ago

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    4 years ago

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    Pick Your Part - Riverside

    Pick Your Part - Riverside

    2.1
    (28 reviews)

    Decent yard, plenty of parking out front. I do like the row labeling of cars on their website,…read moremakes it very easy to find specific vehicles. Pricing is pretty much the same as every other yard around. You have to know what new parts cost if you are gonna save money picking used stuff. I see people complaining about cost of used parts vs. new. For some makes that's a good point but when you are looking for 30 yr old parts that are only available from OEM and cost a small fortune, the yard prices suddenly look pretty good. Counter people were polite. All said I have no gripes about this yard. I'll be going back.

    I really contemplated on posting this review because normally the experience here is good, however…read moretoday it was just terrible. I just can't believe the service I received from the cashier today!!! After sweating to get up to the 3rd level, I pulled a part that took some time to remove (not easy). When I got to the cashier it was a girl that I have never seen there before. She was the one with a large birth mark on her face. After an exhausting part pull I went to her at the register (she was the only one), and she began to start arguing with me about what part I had. It was amusing that she didn't even know what I had anyhow as she kept scrolling through her computer trying to figure it out for 5 minutes. Note, I have purchased this same part multiple times over the year at this location, with different cashiers. She claimed the lock actuator I had was a "chassis control computer!" No way in the world does this little actuator motor with a single 3/8" connector be classified as a chassis computer! It doesn't control anything, it actually gets told by a computer to lock or unlock it's motor actuator! I kindly explained how it functions and she didn't believe the ASE master technician I am. She began her belittling attitude, then I kindly asked to confirm with the other gentlemen there (one that's a manager (Juan), and the other that's a normal cashier (which has worked in the Nissan Parts dept. for many years, this being a Nissan part he always knows exactly what it is). She said nobody's available. Then to my surprise, she began to belittle the other cashiers, and the knowledgeable male cashier I normally see. She stated that they Did Not Know what the part was, and that I was always undercharged. Hmmm...very interesting, because I forgot to mention the other Female cashiers charge the same as the Men too. Between the terrible customer service, and her not knowing what the part was, I left the part on the counter and walked away exhausted. Go ahead and recycle it off as scrap metal, because I was about to buy it for what it's worth. Overall this Female cashier needs to be trained on customer service, parts identification, and to simply be able to uphold the reputation of the company by not talking down fellow "More Experienced" employees. Belittling customers is one thing, but to belittle your fellow employees really makes me not want to go back!

    Augustine Metals - junkyards - Updated August 2026

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