Associates who are not either trained to be cunning in only upgrading sales or has no training in customer service on what's the best fit for the customer and not for the associates. read more

I went in asking for an iPad Mini and the representative flat out stated that they have no apple products. I asked again for clarification and was told no apple products only the latest products. In asking what is considered the latest products, the representative said iPhone 13, 14, 15, 16. When leaving the store I saw an iPad and asked for the representative to come over and asked what was this already knowing the product and the representative said yes we have that (iPad). So why was I just told that you don't have any other products??? This representative was heavy set blonde about 5'5. Very rude and knows nothing about customer service. She proceeded to yell from the back of the store and cut me off in talking. I will NEVER seek service from this location again. I will always go to a corporate store no franchise stores. I hope they loose there contract. read more

" Terrible Customer Service " I received a new Samsung Galaxy A32 5G phone from T- Mobile and I had to go to the store so they could switch all the information and photos out of my old Samsung phone to the new Samsung phone. I went first to the T-Mobile store at 1484 E 2nd St Ste B in Beaumont, CA . I walked into the store and there were 2 female employees working on 1 phone with a man and women waiting for there phone. There was nobody else in he store. Not one of the employees said " Hello" to me or even looked at me. I stood there in that store for 15 minutes and neither of the 2 employees ever looked at me or came over to help me, even though they were both working on the same phone for the 2 people. So I just turned and walked out of the store, and still neither of the 2 women said anything to me as I left. TERRIBLE CUSTOMER SERVICE ! Don't Go to this T- Mobile ! read more

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Marina is an AWESOME T-Mobile Goddess!! Every worker my wife and I met at this location is kind and respectful. However, when you call T-Mobile Customer Service at 611 for help, their Customer Service department is absolutely NO HELP! I called them on Thursday, 05JAN2023 and Saturday morning, 07JAN2023. **I feel 611 customer service only LIES** So, I went back to 1484 E 2nd Street, Suite B, and Marina was not only willing to help, but she solved the entire problem! If Marina cannot fix your T-Mobile plan, then GOD can't fix your T-Mobile plan!! She is an OUTSTANDING PROFESSIONAL and I am motivated to make sure the world knows about her professionalism. THANK YOU MARINA!!! read more

Brandon K has been a spectacular employee each and every time that I visit the T-Mobile store (mostly for a screen protector) in Beaumont. Brandon is exceptional. Brandon is polite. Brandon is kind. He is professional and knowledgeable, knows the T Mobile product inside and out. Every time I am in the T Mobile store it seems he is always on duty. I jokingly tell him "he should own his own T Mobile Franchise". All joking aside, he is a remarkable employee and asset to the T Mobile Team. This review comes from someone who has well over 20 plus years experience in the customer service area. Thank you Brandon! read more

Go to my boy jacob he's the best ever , he helped me right the way and make everything look and erik is cool too read more

T-Mobile - Mobile Phones Near Me - Beaumont, California

Still absolute worst place to go . Got scammed by an associate named Michelle and took it all the way up with district manager . They refunded me about half of what I was owed and then left it at that and never contacted me back . People here will scam you for a sale . Sad read more

T-Mobile - Mobile Phones Near Me - Beaumont, California

Horrible customer service they lie and say one line free but forget to put in the code for free line still trying get this fixed by calling Tmobile customer service. read more

Went in today to see about upgrading my sons phone for a newer phone. Geoffrey and Joe were very helpful and answered all our questions. Since we were originally Sprint customers they had to migrate our account information over to T-Mobile. This did take some time we have 3 phones on our account. My son picked out the phone he wanted and Geoffrey completed the transaction, phone is scheduled to arrive within the next two weeks. Geoffrey explained everything in detail and did not pressure me to purchase, I appreciate his patience and professionalism. Overall completely satisfied. read more

Very unprofessional business. I'm a new T-mobile customer switching from Verizon. I stopped in hoping to switch service when the smell of MARIJUANA filled the entire store. At first I thought it might have been just another customer but no, I'm the back came out two young ladies with a smoke trail leading behind them. I spoke with the women about switching over and after not purchasing accessories she decided to be very unprofessional and was too pushy of a salesman. I immediately left the store due to the smell because it had reeked of marijuana. Is this the un-carrier way t-mobile so speaks about? Never coming to this store again.. read more

They ended up getting me my phone after posting the bad review. I really feel they could have handled this better but in the end I got everything that was coming to me. read more

I switched 3 lines and added a 4th and was supposed to get a deal and was told my bill would be $150 but I've been paying $180 for 4 months now. When I called the girl who helped me said there was an error in my bill and the manager needed to fix it but she had to call me back. Well of course I was never called back and my bill is not fixed. Every time I call they never answer the phone. read more

We're have T-Mobile service at least 7 years to now, we ordered the new iPhone 12 Pro Max came from the mail and was damaged, must be drop while delivery, we brought to the T-Mobile store in Beaumont show them and they says can't do anything, can't return or replacement, we end up buy another phone from them to use it, so basically we paid full prices for 2 phones but one are damaged totally trashed, today we came to upgrade to a new phone, we're waiting for about 30 minutes, they have 2 guys working there with 2 clients, so one lady coming after us, soon is she saw the black lady her name is Marry who's working there walk in, she jumped in front of us to ask Marry severe her, it's should be my turn, but we just forgive her, we end up waiting for 30 more minutes until the woman left from Marry, we start walking to her asking for service, she look at us says " give me one second " and walk inside the back room, we thought she come out like she said one second, but she's not, we're waiting for 15 more minutes or so, we ask the service guy still working on the customer, he says coming to check on Marry now, he came back saying Marry are on the phone with a customer, Really? She left her customers in store waiting for her as she said give her one second and go inside the back room to make a phone call ? Very disappointed for what's Marry did for liar to us. We're not happy with that, Marry shouldn't not be a customer service at all, while we're watching her sever the lady, she's not nice and rolling her eyes plus shaking her head while helping the woman. Very disrespect to the customers. I hope her manager or peoples read this reviews known her as a bad customer service and she need to go retraining to be a better customers service or she need to go to work at a different jobs. Thanks for reading. read more

I went an hour before opening time. Christian was kind enough to step outside and answer my questions. Was very knowledgeable and went out of his way to assist me. I do recommend this location if you're in the area. read more

Sergio helped us purchase a new phone. He made it so easy. He was very professional and personable. He's a great representative for T-Mobile! read more

This T-Mobile Is Trash. None Of The Workers Here Know What They Are Doing Nor Know What They Are Talking About. Two Different Workers Lied To Me About A Phone Case, Something So Simple. DO NOT GO TO THIS T-MOBILE LOCATION, EVER. read more

FRAUD ALERT! Please save yourself a lot of headache and take your business elsewhere. I lost my phone in July and went in to purchase a new one. The assistant, Michelle M., told us we can buy one phone and get another one for free for my husband (a special promotion). We spent over $2,500 on two phones and were promised a credit to our bill for the next 24 months to pay us back for one of the phones. The credit is not being applied by T-Mobile and their customer service rep just told me that there was no such promotion. To add insult to injury, she created a new line for me which I don't use but I'm getting charged $25/month for. read more

Fraud Alert!!!!! I was offered a promotion of free laptops and tablets for free with only a line fee of $10, so my phone bill woukd be around $310. For the past 6 months my bill has been $650!!!!!. Started off with Alfredo. Manager back then and kept telling me the pomotion would come out on next billing ststement. So i kept all the electtonics in their boxes in my trunk. Everytime i tried to return them. I was given this excuse. Now that im past the return dates, no one will help me. The new manager Tyler came into this after Alfredo was relocated to another state with T-mobile doing the same thing, selling and misleading customers and false advertisement. Tyler reached out to his regional manager Alejandra, which keeps telling him she will call me, but after numerous calls and attempts to reach her, no calls received. No one else in the office happens to have Alejandras number or her director to contact them. This business should be shut down for all their sneaky tactics to rip off consumers! I have reported this to the BBB! Any other suggestions appreciated from the public!!!!!!Fraud Alert!!!!! I was offered a promotion of free laptops and tablets for free with only a line fee of $10, so my phone bill woukd be around $310. For the past 6 months my bill has been $650!!!!!. Started off with Alfredo. Manager back then and kept telling me the pomotion would come out on next billing ststement. So i kept all the electtonics in their boxes in my trunk. Everytime i tried to return them. I was given this excuse. Now that im past the return dates, no one will help me. The new manager Tyler came into this after Alfredo was relocated to another state with T-mobile doing the same thing, selling and misleading customers and false advertisement. Tyler reached out to his regional manager Alejandra, which keeps telling him she will call me, but after numerous calls and attempts to reach her, no calls received. No one else in the office happens to have Alejandras number or her director to contact them. This business should be shut down for all their sneaky tactics to rip off consumers! I have reported this to the BBB! Any other suggestions appreciated from the public!!!!!! They owe me money for the months i have not used, but if I cancel its worse, because they'll charge me all the electronics at non-promotional rate. read more

By far the ULTIMATE BEST customer service I have ever received. Cody was awesome! ​ We showed up 4 mins to closing and he still took care of us, took his time with helping us find the right phone and discounts, he was super friendly, knowledgeable, informative and made the whole shopping experience easy. Definitely recommend the store on 2nd street next to Home Depot. Thanks again will definitely be back and highly recommending your store. AAAAAAA++++ read more

This location is specifically known for fraud. I had people around town tell me they had the same issue I had coming here. They tell you they will give you the maximum amount for a trade in device and you end up getting half of it and also end up getting charged for random unnecessary add ons. Karla is the main manager here who helped and allowed her employee Kimberly to go through with a fraudulent transaction with the person beside me while Karla scammed me as well. read more

First of all they only have two people working, which caused a wait time of an hour. Once I was finally "assisted", I was told they couldn't help me even though when I called in to customer service I was directed to come into this specific store. Customer service here sucks! No effort to try and assist, just routing you back to call customer service to be told the same information. read more

I'm a previous sprint customer and came into this location to get my plan switched to a T-Mobile plan. Everyone in this location was up beat and seemed happy to help. I'm very glad no one was being pushy. I will definitely be back. read more

Most of the employees do not acknowledge you when coming in. One was pushy. Another girl was super nice, but wasn't there the next time o came in. read more

Brought my mom to this location to get her phone fixed and had a great experience thank you to Luis F. for helping her and taking your time to make sure she was all set up and ready read more