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    AT&T Store

    3.3 (32 reviews)
    Closed 10:00 am - 7:00 pm
    Updated over 3 months ago

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    the jerks who refused to cancel my tradein and then threatened to call the cops. Christian and Jose. Hope they get fired!
    Cat Toast O.

    If I could give no stars I would. I got my new phone last week from Wendy at Ontario Mills mall. The connection was so bad that we had to take our phones home and try to google how to transfer data from the cloud to our new phones. The manager in there promised us both a 700 trade in. He said we could drop off our phones at any At&T. So we get the new phones set up ourselves and go to trade in our phones at the local place with a guy named Christian. Christian did something to my phone which was in mint condition and he only wanted to give me 350 for it. I said ummmok? and I was waiting for my husband who is handicapped to hurry up get in there so I could ask him why the kid was doing that? Christian hit send on his computer and then when I told him No thats not ok I want to take the phones back to ontario he told me Maam "If you put that phone back in your purse, thats stealing and I will call the police". He threatened me over and over and I got on the phone with ontario, they said he absolutely COULD reverse that trade in. He was lying.. I ended up having to call the police and they didnt want to come. So I had to leave my phone there and they walked all over me talked to like a dog nd threated me. Right in front of my poor helpless Senior citizen husband. I will pay of my phones and never do business with At&T again. When I tried to call customer service about it, they just gave me an email address to putt he complaint in to.. nothing will be done about it. If you see these two kids in At&T run from them. They dont know any respect and abuse people.

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    2 months ago

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    5 years ago

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    6 years ago

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    4 years ago

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    4 years ago

    Michael and Freddy were able to transfer my data to my new phone and they were extremely friendly!

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    6 years ago

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    5 years ago

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    6 years ago

    Adrian help a lot to transferring my contacts to my Lg 5 to iPhone 11. Great job and others employee is very nices too.

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    We left with exactly what we went in for and what we need, plus we feel we made friends with both Jorge and Richard!

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    Best Buy -  Beaumont

    Best Buy - Beaumont

    2.5(201 reviews)
    0.2 mi
    $$$

    I am beyond disappointed with Best Buy and the way I was treated as a long-time customer…read more I recently purchased an item that turned out to be incompatible with my laptop. When I went to return it, I was told I was outside the 15-day return window and that there was absolutely nothing they could do. I was then informed that if I were an annual paying member, I would have had 60 days instead of 15 -- essentially being penalized for not paying a membership fee. I have spent thousands of dollars at Best Buy over the years and have never returned an item until now. That loyalty apparently means nothing. The store flat-out turned me away. When I called customer service hoping for a reasonable solution, the representative repeated "it's policy" and refused to help. When I asked to speak to a manager, I was told all managers were in a meeting at 4:50pm PST -- which felt like a convenient excuse to avoid escalation. I was then told there was nothing else she would do for me. No effort was made to retain a loyal customer, no exception was considered, and no empathy was shown. This experience made it very clear that Best Buy values membership fees over customer relationships. I will never shop at Best Buy again, and I will be sharing this experience with others so they know exactly what to expect.

    Best experience ever at Best Buy! Walked in and the greeter asked what we were looking for. Told…read morehim we are here for a dishwasher. Before we even got to the area, a salesperson was greeting us and walking us over to the dishwashers. We had already researched which one we wanted but looked at others just in case. Ordered our dishwasher, set up the installation and pickup and were on our way home in no time. Got a great deal too! Just WOW!! Also, as we wondered around after the sale, about every 10 feet a different person asked if we needed help. Omar helped us look at smart watches - we did not purchase but will be back. They are on their game over at the Beaumont Best Buy. We couldn't have been happier (unless they were GIVING dishwashers away LOL)!

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    Best Buy -  Beaumont
    Best Buy -  Beaumont - Aallyah cashier & Eric Store Manager who gave Great Customer Service :)

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    Aallyah cashier & Eric Store Manager who gave Great Customer Service :)

    AT&T Store - mobilephones - Updated May 2026

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