I usually read that T-Mobile is a horrible company and I agree to that at other locations I'm sure…read more This is my personal experience at this store front. Today was a long day at this location but all my issues were taken care of. The thing was I went to this location for the first time to to see for myself because if you call 611 customer care and you try to figure it out yourself, you will get very frustrated. So I decided to go to this store front and call customer care from there. That way I can be assisted from both side. It seems like the store front and customer care are like two different companies. So anyway, I met Tina and Mike who were the reps in the store. They were so awesome. Tina was the quarterback and Mike was the reciever. The service was excellent. They were so patient and understanding and took their time helping me with my several issues. The place was busy but they were still attentive to me. They really knew their sh*t. Another person I want to appreciate was Carmen from customer care..she was the operator on the phone. Even though they don't know each other, they worked so well together tag teaming me with great service in a good way lol. If you are a veteran, you can get a discount on your phone plan! Thank you both for your patience. I was there for almost 3 hours! Thank you again Tina and Mike!

" Michael Gable is a Great Employee "…read more I went to the T-Mobile store at 5297 300 South Highland Springs Ave., 11b in Banning, CA 92220. I met for my first time Michael Gable who is a very young and super smart T-Mobile employee. My phone had started to have strange commercials and people's voices appearing on my phone without me touching for anything. Michael was so good as he used a lot of his time to work through my phone and eliminated some apps on my phone. He also made my phone start working a lot better. I was a teacher for 35 years and when I see a very nice and very smart employee as young as Michael is, it really makes me feel good. T-Mobile is very lucky to have Michael as one of their employees.

The first part of this review is for A,T,&T as a whole, the positive portion of the review is for…read morethe A,T,&T store in Beaumont ONLY, as the customer service for A,T,&T as a whole has fallen dramatically in recent years. I have been with them since 1992 (A,T,&T, then Cingular, then A,T,&T) and have seen the service degrade. On February 7th I ordered a new iPhone Air via in-person shopping at this store. According to the data being displayed, it would be delivered via overnight by February 12th. On February 16th I called 611 to see where my phone was, as it still showed February 12th on the A,T,&T app. The (lack of) customer service rep. stated that it would ship via overnight but the 27th. The explanation was high demand and supply chain issues. On March 6th I called to cancel my order, and was told it was easier to do it on the app, and they would then send me a pre-paid label to send all of the accessories back. What a crappy way to do business. Before I got a chance to cancel the order, I received a text message stating my phone had shipped. Four weeks for something that was supposed to take no more than five days? Now for the good stuff. Since I was now working out of town, I wasn't able to go pick up my phone until today, March 14th. The young man who greeted me, Mark, was congenial and understanding. I told him I was livid with A,T,&T and was contemplating jumping ship to Verizon for my future phone needs (my wife is on Verizon). Mark was undeterred by my less than stellar attitude and began to set up my phone. Within 15 minutes Mark had everything setup and began the data transfer (took 3 hours at home due to the plethora of data and apps on my old phone), all while we engaged in conversation about everything, mostly life in general. Mark is fast, knowledgeable, and an immense asset to the Beaumont A,T,&T store. Nice work, and thank you.

My family and I just walked in and was helped by such a kind and helpful person named David. He…read morewas able to help us replace my sister's lost phone that she dropped in the river this weekend, and also help us save by adding my nephew into our plan. He made the whole time quick, easy, and pleasant. Give this guy a raise!!

Fast service and friendly staff the owner is very professional I only go to this Boost store for…read moreany issues with my phone or to pay my bill etc

This Boost Mobile store has to be the VERY BEST Boost Mobile I've ever been to. I've been a Boost…read moreMobile customer since the very first year they have in business. So I've seen my share of different Boost store locations. And this location by far has the BEST SERVICE. Arturo is amazing. I was trying to add a 4th phone line onto my plan. He saw immediately that previous store locations had just been adding the phone lines on to my plan at $60 a pop. Which means my phone bill had gotten up to $160 for 3 lines. Instead Arturo suggested that I change over to the family plan of 4 lines for $120. Which immediately saves me $40 a month. Which is a nice savings. So thank you so much Arturo for the wonderful kind friendly customer service. And for your thoughtful suggestion of the Boost family plan which saves me $40 a month. In the future I will highly recommend you and your Boost store location to all family and friends.

I went into the Yucaipa location today to setup a business account. Abe was the only employee…read morethere. He helped me get everything setup easily while helping 5 other customers. He was very knowledgeable, very kind. He welcomed everyone who walked in. What an amazing employee and experience. He deserves more than 5 stars. Thank you Abe!

Completely dishonest. I went in to get my data plan changed because I needed unlimited (they slowed…read moreup data if I exceeded my plan). I felt great when I left since I was promised unlimited data plus my two lines for $90, decrease in my bill which was $116. I just got my first new bill...it''s $168. Far cry from the $90 I was told it would be! Omg!! I've been with them since they were LA Cellular! Loyalty and integrity are nonexistent here. Time to switch carriers.

I went to a Corporate Verizon store in Redlands on September 7th to upgrade from my IPhone 7, and…read morewas told they had no IPhones available and got very scammy vibes. So I went to the Franchise Verizon store in San Bernardino near Costco and could not have been happier with the incredible customer service I received. Customer Service Rep Malik was so polite, patient, and knowledgeable. I am a senior citizen so I really appreciated his patience with the lack of tech knowledge I have, and will only be going to this store in the future.

Buyer Beware! I'm usually very cautious and do not fall for sales pitches or salespeople; however,…read moreDimone caught me off guard and I was under duress. I was doing 4 things at a time and was distracted while trying to establish service. I should've followed my gut and left. I filed formal complaints with California Public Utilities Commission and Verizon Customer Service. In short, I was supposed to only finance $200 and I ended up financing $1,610.00 because of the way Dimone finagled the account set-up. On Monday, 3/4/2024. I will send a demand letter to Verizon Legal Department to request remedies and cures for the unethical and fraudulent conduct of Wireless Plus, a Verizon Authorized Retailer, that caused personal injury to myself and my business line that was ported into Verizon as a new transfer account. I've already spent a little bit more than 5 hours trying to fix my account issues. On 2/28/24 from 3:30pm to 6:30pm, I was in a Loma Linda Verizon authorized retailer store to trade-in an old phone and start new business service. The representative, Dimone promised $1000.00 credit for an iPhone 15 Pro for new service and trading in my old phone. The wireless gateway was supposed to be free. I was promised a $70 bill and 2 days later I reviewed the bill to find no promotions were applied and my bill was $190.00. Dimone also added a protection plan that was not asked for. He also put the store's address as my billing address and entered a bogus contact number. On 3/1/2024, I visited a Sherman Oaks corporate location to get some clarity on my bill and to return the devices associated with my new account. I was told I need to handle the return at the Loma Linda authorized retailer store. I was also advised on the frequent complaints about unethical and fraudulent transactions at authorized retailer stores.

The store clerk had an extra, recurring $10 added to my bill from a previous visit. I calmly asked…read moreabout this to a female clerk who lied and said there was nothing she could do. I told her I will pay my bill, including the extra $10, and I'll call customer service and come back later for a refund (which was later credited to my bill by boost. Thanks boost phone customer service). This sentence, without any malice implied, was taken as a threat. The clerk refused to let me pay my bill and went as far as to call the police. I actually waited for them to arrive just to see what would happen. She and the store manager banned me and anybody who came with me to the store. Including people that have never had a problem in the store. The clerk was racist because she said she feared for her colleagues safety if i came back demanding a refund, even though I never raised my voice or acted an any threatening manner. They also banned people who visited the store with me and told the store staff to call the police immediately if they saw either of us. If you can't deal with a customer asking for an unauthorized charge to be refunded without calling the police you shouldn't be in customer service.

Best service ever Josh is an excellent employee top tier he deserves a raise, I recommend this…read morestore to anyone who needs help with phone service

Called in and they didn't have what I needed BUTTTTTT THEY Handled the call so well and I'd stop in…read morejust because they have actual good customer service! Attentive staff and just knowledgeable about what I was looking for

I just purchased two headlights for my 2024 Kia soul and due to my arthritis couldn't put the…read morelights in myself Daniel the manager really went above and beyond in this blazing hot heat and help me put them in and explain how to do it as well as providing really good service with a smile no matter how hot it was and I know he was uncomfortable, but you wouldn't know it great manager great store great staff. I will definitely be coming here again.

The service was excellent . Everyone was very friendly and professional. looking forward to do…read morebusiness with them again.

Daniel the big guy is the most helpful , polite person at this pawn shop . He is a five star guyread more