I came In here looking to get the new iPhone 18 pro max along with transferring carriers from At&T…read moreto Verizon and as soon as I walked in Yajaira greeted me and sat me down. The iPhones were not out yet so she gave me her contact information so if I had any questions I can simply text her work phone. After talking for a couple of days and her breaking down the price for everything we scheduled an in-person appt. We talked about my needs / wants and she definitely told me what I was looking for. I was able to get a lower monthly payment along with the new iPhone 18 pro max. Yajaira went above and beyond for me as a new customer and provided me with all the help I needed. From transferring carriers to Verizon, setting up my new phone, providing me with a new phone case and adding an Apple Watch as well! Yajaira definitely gave me the experience everyone should have when making a purchase. Especially for something I use every day! If you're looking to upgrade or transfer over carriers definitely ask for her as she was very patient and understanding of my needs & wants. Thank you Yajaira!

Liars and covering for liars. Had surprise charges on my account I had to delete them. They said I…read morehad to approve them. But they aren't responsible for them and they had no clue because they can't see it. What is it? How do I approve something you can't see? All this for adding apple one and hbo max Netflix? Unrelated charge to that! Why is it when you add something. They add something else. Why is it always the case? Highly annoying. Would never recommend.

Thank you Michael! For giving me the best deal on all my devices, like my iPhone pro max & two i…read morewatch's, iPad, internet service that includes to you in your friends what a amazing deal! And with trade-in credit and cash back. With all the T Moble app. Perks. Everyone was very kind fast service. I recommend T-Mobile to anyone for better service and deals. Viv

Associates who are not either trained to be cunning in only upgrading sales or has no training in…read morecustomer service on what's the best fit for the customer and not for the associates.

Aliyah, Mia and Edith all assisted me. I was clueless on what to do to trade in my Xbox for the new…read moreone I purchased. All three ladies were patient, kind and spent time explaining this to me. I will say that the lady standing in the front of the store should take lessons from the manager/Supervsior who also stood in front of the store. He was welcoming and ready to greet me but she just stood there and looked at me without saying hello. I hen I asked her if she could direct me on how/where to get in line, she just pointed over to an area but seemed confused about it. Next time, I hope she asks for help so customers aren't waiting in the wrong line or waiting not knowing they needed to put their name on a list. All in all, most of the staff were very kind and ready to help. I always have great experiences at this location as they treat everyone the same and their current staff are all very professional.

We had a dash cam installed. Unfortunatlely my husband changed his mind and didnt want the Dash Cam…read moreafter all. Our Auto teck sales person, Victor Galarza was so understanding. He was very profesional but very kind. Thank you Victor for such wonderful customer service.

Hello...Beware Public....Latino Cellular #4 is doing illegal practices..and it shows with simple…read morethings they are incompetent to resolve .....I went in to pay my gas bill ...I was not given the correct receipt and when i told the person that made the mistake to correct his mistake ......he gives me a seperate receipt that does not match our transaction ...He refused to call the owner Ramon and admit his mistake....the next day the owner and his wife refuse to provide me with a corrected receipt that shows the transaction ..I have never went through something this with any business but these guys.....the owner and his staff are liers...the only reason i can think of not providing a proper receipt to the customer unless you are hiding money ...or hiding your business numbers from the state or government ...there is no reason to not provide a proper receipt to a paying customer.....They think they are smarter than the customer and lie their butt off...they will tell you whatever they feel like very corrupt business.....Watch out public...These people are doing illegal things and i have the proof

Store manager Hannah Marie added $250.00 of Accessories to the cost of my phone without giving me a…read morereceipt. I had to come in to request the receipt and that's when I saw the charges. Please don't go to this store unless you want to get scammed out of your hard earned money.

Went in today to just look around and ended up getting a new phone. Thank you Vanessa for your help…read moreand great customer service. It was a pleasure meeting you and your help in getting us all hooked up with a great phone.

Great hospitable business went in because my phone wasn't charging and Steven took care of me right…read moreaway couldn't ask for anything more.

Called with urgent battery issue on my iphone and Steve the owner took a look right away and gave…read moreme fair, honest assessment for free and even suggested that I was probably better off going somewhere else as more than likely I needed a motherboard repair specialist. I asked him to open up the phone anyways to see what he could do and he was reluctant b/c he knew he might damage the glass and there was a good chance he couldn't do anything, but I implored him to and eventually he agreed, offering fair warning and disclaimers. He ended up being able to fix my problem without a single scratch for way cheaper than a other shops were able to. very nice person and true honest professional. definitely recommend, will be back next time I'm in area.

Excellent service as usual. Replaced my screen and repaired my Apple Pay. Very fast and very…read morereasonable pricing. Thank you so much!

service was quick! replaced my iphone 11 screen - even offered to order me a brand new iphone 13…read morefor the same price. didn't want me to waste cash on a new screen if i could have a better phone. i'm addicted to my old timey 11 though. she was nice, informative, helpful, quick, and did a fantastic job. i can now use my phone without fear of slicing my index finger. 10/10

The first part of this review is for A,T,&T as a whole, the positive portion of the review is for…read morethe A,T,&T store in Beaumont ONLY, as the customer service for A,T,&T as a whole has fallen dramatically in recent years. I have been with them since 1992 (A,T,&T, then Cingular, then A,T,&T) and have seen the service degrade. On February 7th I ordered a new iPhone Air via in-person shopping at this store. According to the data being displayed, it would be delivered via overnight by February 12th. On February 16th I called 611 to see where my phone was, as it still showed February 12th on the A,T,&T app. The (lack of) customer service rep. stated that it would ship via overnight but the 27th. The explanation was high demand and supply chain issues. On March 6th I called to cancel my order, and was told it was easier to do it on the app, and they would then send me a pre-paid label to send all of the accessories back. What a crappy way to do business. Before I got a chance to cancel the order, I received a text message stating my phone had shipped. Four weeks for something that was supposed to take no more than five days? Now for the good stuff. Since I was now working out of town, I wasn't able to go pick up my phone until today, March 14th. The young man who greeted me, Mark, was congenial and understanding. I told him I was livid with A,T,&T and was contemplating jumping ship to Verizon for my future phone needs (my wife is on Verizon). Mark was undeterred by my less than stellar attitude and began to set up my phone. Within 15 minutes Mark had everything setup and began the data transfer (took 3 hours at home due to the plethora of data and apps on my old phone), all while we engaged in conversation about everything, mostly life in general. Mark is fast, knowledgeable, and an immense asset to the Beaumont A,T,&T store. Nice work, and thank you.

Walked in and sat there for 45 minutes waiting to buy a phone. Already knew which one. Two sales…read morepeople taking care of other people and stating they will be with us in a few minutes. The sales girl finished with her customer and then stated sorry I have to go to lunch. Would not have been an issue if they had stated that while waiting 45 minutes. We left and purchased a phone at Best Buy. Terrible customer service.