I called Spectrum early this morning to contract for a new Internet service and after establishing the service I was advised to the nearest Spectrum store to pick up my new router. I told Daniel, the customer service from San Antonio, Tx that there's one outside our gate on Highland Springs Bl and that he'd make an appointment for me. He sent me a text confirming the 11:15AM appointment and that if early can just come in as a walk-in. I arrived at about 10:45 and logged in at their IPad registry which acknowledged that I was early. The room was full with about 11-12 people waiting and there's only 2employees there - a male and female. After 20 mins while chatting with some of the people there, I noticed that my name does not show up in the Chart board, so I went and logged on again and by that time 4 more people had arrived. Still my name did not show up on the list so I thought those with online appointments are entertained separately, so I decided to log on again and NOT reference my on-line reservation. 30-35 have already gone by and by this time all the remaining people there were people eh came way after me. So I walked into the man who's picture I will post here, and told him that I had already placed an order on the phone and if I just show them my ID, they would hand me a box of router. The man asked me to sign in again and wait for my turn. Obviously a little irritated and feeling the discrimination that this idiotic and rough behaving unprofessional staff member, I told him I've been patiently waiting...if you can't serve me and give my router, I'll just go to Verizon. He shouted: "Go ahead and go to Verizon." I walked out and called spectrum customer service and reported the incident but I'm sure that went nowhere. That man does not deserve to work in the customer service industry. read more

Spectrum - This is the rouge and unprofessional Spectrum employee at the Highland Springs store in Bsnning. He deserves to be fired. - Internet Service Providers Near Me - Banning, California

Garbage internet. Garbage Customer Service. Garbage Prices. I hate this service provider with a burning passion. Unfortunately they have a monopoly in Riverside so everyone has no choice but to deal with their bs. They also bought out the previous ISP of our HOA with a kickback for the board members. So that sucks. I genuinely don't understand how they are still able to be in business. There should be a class action by now. read more

Spectrum is now 98 bucks for wifi only. It just keeps on getting more and more expensive for less service. I am going to find something else. read more

Why on earth would anyone use Spectrum? I came in to just to turn in a payment for my uncle. That's all I needed, was to hand them a check. They made me log into a system and wait for a representative. There are 30 people waiting and I can't even hand them a check. I'll be here for hours! My uncle won't mail it because he says they take days to process it and then they charge him a late fee. Why would anyone go through this?!? It's ridiculous. Use any other service, it has to be better than this. read more

Everyone here at these Spectrum Store locations Agents are Great. But my sons & I connected with Agent Shannon Casey. She WOW us! She always go above & beyond of Excellence Service:) Highly recommend & if any problems she & her colleague does there BEST to assist. Thanks Shannon Casey & Kyla supervisor for assisting today . Shannon thanks for your suggestion & recommendation. Be back again:) read more

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I have been with cable since I first moved to Mo Val. In the beginning it was Adelphia, went to Cablevision, then another name & now Spectrum. Before they took over they advertised reasonable rates, better service & great packages. What a crock, my cable bill went from 124.10 a month to 217 a month. I ended up stopping cable, kept internet and now only stream i am still paying 136.00 a month and it keeps going up. When you call to discuss they let you know they do not care if you stay with them or not if you do not like the charges go elsewhere. Can anyone tell me a good service to go to read more

But trying to get a line hooked up but they wanted to jump through hoops to do it I asked him to call me back 7 times they never call me back And then they send you ridiculous messages like this and expect you to wait online for 20 minutes and then hang up on you read more

Spectrum - Spectrum being ignorant - Internet Service Providers Near Me - Banning, California

If you are wanting to quickly return equipment, be prepared to wait an hour. They have 3 reps that are helping customers purchase phones and not a person for just drop offs. Best to make an appointment or you'll be stuck for quite a while. read more

by far worst customer service ever. says you're not in an outage. but I was literally on the phone with someone who's across town having the exact same outage. then tried telling me to check my connection. like you idiot. it's been working fine. until then.useless ass customer support read more

Sadly, I was told a lie. I was told that I could have unlimited plus for $10 for 1 week. I have come back from that week and canceled that service only to find out that I'm actually being charged close to $50 for the entire month and the plan never even worked for its purpose anyway! This is really no better than Verizon. I am bitterly disappointed!! read more

The last 8 weeks Spectrum has been throttling our internet bandwidth, and my TV smears, or glitches; and after I log in the speed is 300+ mbps yet, within an hour my speed is down to as low as 2 mbps or, typically 7 mbps. When their commercials come on telling me what great speed they're promising, I just fume. Having Spectrum as your internet provider is worse than going back to dial-up. Too bad it's part of my HOA cost. I will bring it up at next HOA meeting. Quit throttling our speed, or lose your account! I have work to do and I cannot wait for web pages to load. I cannot recommend them lowly enough. It should be minus 0. I'll have to see if Elon Musk's Starlink is available here. Spectrum is all about marketing, not quality. read more

Terrible, wait time way too long. Not sure an appointment would make a difference. Need more employees in the store. No acknowledgement to anyone waiting, not even a hello or sorry for wait time. read more

Very unpredictable service. Freezing constantly and shows channel not available mostly on channel 2 or 9 and occasionally on other channels as well. At least two to three times a month and they will not give a credit for any down time. Rip off for sure. read more

Spectrum was awesome! They were able to come 2 days earlier to install equipment and the gentleman that came did a wonderful job of installing everything ! I highly recommend them read more

" Tyrone From Spectrum Video Was Awesome " I contacted Spectrum Video Department because I was having some weird problems with my TV cable internet. Suddenly I had 15 different channels on my TV internet that where their with perfect video, but their was no sound on those channels. But the sound on the rest of all the channels on my TV were perfect. Also channel 44, which is the L.A. Angeles channel, and channel 53, the L.A. Dodgers channel which I watch a lot, but suddenly the video of the games was perfect, but the game sound and advertisements were totally being done in Spanish. It really freaked me out, it was really where'd. Also on a couple of channels, what ever show I was watching was perfectly OK in English, but when they went to a commercial it was also in Spanish. And then it went back to English again. There were some weird things happening. I made a call to Spectrum, and within 5 minutes Tyrone from the Spectrum Video Department started helping me. Tyrone had a great personality, and took his time leading me through several sections of the Spectrum remote control to make changes, upgrades, and re-set many different areas of the online TV internet cable program. After about 20 minutes of listening and following Tyrone's very smart instructions, my TV restarted again and went back to it's original very good and perfect working order. I thanked Tyrone for his great electronic knowledge, and his wonderful customer service attitude. Tyrone was Awesome ! read more

Bryan/customer service at this location is fantastic! He answered my questions and took care of all my needs. Thank you so much!! Tammy read more

Late in December 2022, my wife's father fell and went undiscovered for several days. He was hospitalized, and my wife cared for him in January, February, and March. When it became clear that he was dying, my wife canceled all of his services, including Spectrum. Her father died at the beginning of April. We recently received a Spectrum bill for her father for $324. My wife called Spectrum a couple of days ago to dispute this invoice. She made it clear that her father was dead, the service was never used, and she had, in fact, canceled it quite some time ago. Spectrum forced her to pay the bill, explaining that Spectrum has an utterly inflexible billing cycle/process. This company is greedy and heartless! read more

HOLY SMOKES! The inconsistency of spectrums service is CONSISTENT! I do not think I have had one month of internet without the service going down. Maybe even a week! Always blaming the infrastructure. My prices continue to climb while my service continues to be worthless. If I paid my bill the way they provide service I would have a FICO score of 4. If there were any other option I would pay double out of principle. read more

You are the worst!!! You have tripled my rates since you were time warner,which weren't good as well. You advertise NO CONTRACTS but that just leaves you to open to raise rates every mwonth! You SUCK!!!!! No contract means spectrum Can raise your rates every month! Seriously... I pay almost $200 per month for crappy minimal channels after 12 years of service. They continue to drop channels. I hate this service! If I had a choice,I would take it!!!!. And they won't let me post this review read more

Love the tv and internet. I also have the mobile. They said phone bill would be 45.00 a month and it is. No hidden fees

Horrible customer service. We tried to cancel our account for months and I talked to multiple people regarding why my account continued to get charged. 3 people told me my account had been closed and each time I called to speak to a new person, they stated my account wasn't closed. Then they charged me for equipment that was lost after it was returned through ups. I asked to file a claim for missing equipment and they informed me they would not put any collection for costs under my credit and to follow up in a week or two. Then the same day, they call and tell me they are putting a collection out if I don't pay the $400 for the missing equipment. I have a great credit score and cannot risk messing it all up over $400 but think it is pretty shitty to have to pay for equipment I returned and don't have. read more

This company is so unprofessional they say they will adjust something on your bill then put you on hold for ever untill we had to hang up or it gets disconnected. read more

Spectrum lied to me about the free iPad service the government is providing for low income homes. They said on a recorded call that I would pay $20 to start the service and $20 for the iPad each month, but now they're saying I owe $80 in taxes before I can start the program. This company is making the low income government assistance recipients pay for the taxes and ipad that the government gave them to give to us. Thus, pocketing illegal funds by charging for a free government program. Spectrum also keeps increasing my internet servics each month because they are a monopoly in the rural area I live in. I have to keep calling each month and fighting for my bill to be lower. When I first started, my bill was $5, then it went to $20, then $40, now it's $80. read more

It wasn't until 12 calls and calling all week. All the other customer help team are AWEFUL and i spoke to at least 8 OR 10 of them. They either lied just to get off the phone with me or knew nothing how to fix the problem or they didn't care enough to try. None of them wanted to do the job so they had me calling from department to department all of them didn't want to help. The service itself isn't too bad but if you have any problems at all ever, you won't get any help from the support team. If you look at other reviews they say the same. SPECTRUMS CUSTOMER SUPPORT TEAM IS HORRIBLE! I had to cancel all my services with them. DO NOT GET SPECTRUM read more

If your thinking about getting this company please don't there over priced, and they will be at your your home every month fixing something bc the last person didn't know what they was doing. My service is awful the wifi drops every other day, my bill goes up every other month, they say there's no more promotions..I have 1 million channels nothings never on. Then they take the good channels and say I have to pay 4 a separate package..oh h*ll nah along with several other cracked up services. Please pass up on this it's a headache... read more

The Spectrum store in Banning gave us excellent customer service. Especially due to Isaac (i think he spells it with one "a") he was friendly and kind when my friend needed phone service as her ihone could not call, nor text to anyone. Her son who lives out of town told her to go to the store and replace the battery. Isac said it could have been an update problem when the phone updated but he fixed her phone and even showed her how to delete all her voice messages (she had many). Thank you for such an excellent caring, customer service oriented young man, especially the patience he showed to seniors. He will go far with such an outlook in life. read more

The Wi-Fi is absolute dog crap. Even after upgrading it was scum and made my bones want to break from frustration. This is absolutely ridiculous!!! This Wi-Fi makes me want to run my face against a cheese grater. This company owes me money for anger management therapy. I would rather walk four miles for McDonalds Wi-Fi before I pay for another month of this crap-bucket Wi-Fi. I should be able to run more than one device on an upgraded plan!!! --North Carolina read more

Spent 1hr and 55 minutes on the phone with Spectrum today. Spoke to numerous reps. Still have poor TV reception. Last Monday spent 1 hr on the phone with several Spectrum reps, was promised numerous things, low and behold they have NOTHING in the computer! AMAZING! Appear to have 0 accountability for anything! read more

Spectrum - This is my TV picture 5 hours later after spending 1 hr and 55 minutes on the phone with SPECTRUM! - Internet Service Providers Near Me - Banning, California

Took my dvr back & canceled tv. Was so upset as have been customer for over 20years & spectrum has never seemed to care. Andree Donnell changed that 2day. She was professional & very sweet. Gave me a better rate on wifi & internet-something that over the phone spectrum refused to do. Tho don't have mobile phone service with spectrum-we discussed phone options & I plan on going in next week to get a new cell phone-at a great discount! She made me feel like I was a customer who truly mattered. read more

I came in to switch out my router and Andreé took the time to look over my account and offered options to lower my bill. She was amazingly patient and thorough, explaining to me all the ways my household can keep more money in our pocket. To say she went above and beyond is an understatement. Btw, this experience wasn't exclusive to me; she was helping another customer before me and her professionalism was consistently top notch. Also, another customer came in just before closing time and Andreé and her colleague gave her the same courtesy and wasn't rushing her out the door. Exceptional service, def recommend. read more

We are on a waiting list to return services boxes. The manager has been speaking with a distraught angry older man that will really only be satisfied with a miracle. Raoul has been respectfully repeating the information and his concern for this customer over and over. The manager reached out "corporate" and somehow came up with a compromise that sent the unhappy man away. Raoul was amazing and Bryan kept cheerfully working the line and our day was enhanced by observing this wonderful team. read more

I know...shocking rating...but, I cannot give the manager, Kyle, high enough praise. He went above and beyond helping me take care of a defective phone. It took weeks to get it done, but he kept at it... I'm grateful and appreciate his willingness to go the extra mile. read more

Sunday - walk in at 12:01, they just opened. 3 customers, 3 employees. 12:30pm, 2 of the employees can't figure out 1 customers issue so they are both tied up, now 6 customers are waiting at this point. 1 customer was able to get service in 30 minutes. Disappointed that I just wanted to drop off equipment and I had to wait that long to watch paint dry... based on other poor reviews I'm not the only one scratching my head here... read more

I can't believe I left at&t to go with spectrum because it is cheaper, but I'm really thinking about going back no matter of the price! Spectrum cable tv is the worse due to cable always losing channels were it reads.... Channel unavailable we're sorry try again or call...... This happens all the time, including outages! THE WORST CABLE TV EVER! GOING BACK TO AT&T!!!! read more

Terrible. Tech installed the equipment on 11/16/2022. Then he left without showing,us how,to use it. 9 phone calls and three hours later, now they say I owe them 305.00 and money for unreturned equipment. We are not living there yet and have never used the equipment. They say we have an appointment with them tomorrow which we never made. I will return their equipment as soon as I can and never want anything to do with them. read more

This service is junk.I moved here from Phoenix had Century Link for years. Moved to Indiana and Spectrum is all I can get. It's like going back 20 years. Constant buffering when I try to stream. As soon as anything else is available I will get it .It can't be any worse than what I have now. read more

My spectrum phone number has been given to evert robo call company in the world. I'm too busy answering robo calls to operate my business. 15 to 20 a day. Can't block them they just call the next day from a new number. DONT USE THE PHONE SERVICE. NO SLEEP. CONSTANT 24 HOUR TELEMARKETING. read more

I have rented 3 videos on demand in last 10 days and every one was suppose to be a 48 hour rental and every one expired same night I paid. Now they are telling me I have to reorder, and repay, $19.99 to watch same movie I already paid and watched less then 20 hrs ago. I want to rewatch it! Also, when I DO reorder this movie it is only avail for one day so again I will pay for 48 hours and not get what I pay for. Class action, anyone????? read more

I'm never the one to write a bad review, but after the day I had yesterday dealing with spectrum as a whole was ridiculous. The store locations don't actually communicate with the customer service center that makes appointments and they will send you to a temporarily closed location with a appointment time and everything. The Banning location in particular is run by the rudest 23 year employee that has to give attitude to even her regular customers. Shanon is her name and she will tell you she is unable to do things in store that customer service will tell you she is suppose to be capable of. Hopefully she retires and they get someone fresh with a positive attitude who does not voice their terrible opinions of spectrum to paying customers. Good luck when visiting this location. read more

$202 For 2 TV cable Boxes , And Internet is Very over Priced.