Came to get help on my online account at 3 PM and door was locked. The business is supposed to stay open until 7 PM and they were not there. I also tried calling and I waited about 15 to 20 minutes and nobody came. Nobody answered the phone. Nobody came to the door. On a previous matter, I had asked about a phone that I never received. The manager was going to give me a call back and I never got that call. This is not a AT&T office so I would not recommend coming here. I recommend attempting going to the corporate office which is in Redlands read more

I went into the Yucaipa location today to setup a business account. Abe was the only employee there. He helped me get everything setup easily while helping 5 other customers. He was very knowledgeable, very kind. He welcomed everyone who walked in. What an amazing employee and experience. He deserves more than 5 stars. Thank you Abe! read more

Worst service ever...Idali, the customer service girl, is the laziest person ever. I came into the store to turn in my old phone. The girl says her system is down without even checking. I told her I was told by the manager just to turn it in anyways. I asked her to do so and please call corporate to see what they needed me to do. She said I can call on my own. All she wanted to do was bury her head in her phone. Keep in mind the store is completely empty...then I asked why my bill had gone up $300 in a month and she said "well, u must've financed something or bought accessories. " I let her know we hadnt and could she assist me in figuring out why the bill had gone up. She said no she couldn't because I had to do it on my own. I told her that her store was the one that messed it up so they needed to fix it. I had her call corporate, which she did begrudgingly, and she asked for the wrong department. Then she said oh, they are closed. I said no they aren't..dial the right number. Then she called her manager and refused to assist me. Abraham, the manager, got on the phone and said I'd have to go to another store or call the next day. I already went through this crap with them 3 times and they just pawn u off to another store. Funny thing is, I called corporate myself from inside the store right then and there and yes, they are open and I'm filing a formal complaint against these imbeciles. These people are useless. read more

Typically as a Yucaipian for many decades I try to keep the business local. Unfortunately we dealt with "Eric" today 03/06, an hour after they opened and he was pretty much useless. He seemed so bothered to actually do his job and answer some basic questions about the new deals we received via text. He demonstrates poor professionalism and was seemingly annoyed to help any willing paying customers. Although we like this location and have used it before I guess we will take a multiple phone purchase deal to Redlands or the next closest store. Thanx Eric for the horrible service and poor attitude read more

I was having problems getting my emails. Ms. Nallely was very helpful and took time helping me.

Don't bother with ATT. Their service has become the worst. After 4 hours on the phone and here at this store after that , no one could activate our 2 phones. Been with them for over 30 years. Went to Verizon up the street and their people actually knew what they were doing. read more

Today I met the most personalized efficient Staff at At&t thank you for your great customer service skills you were very knowledgeable and quick thank you once again Vinny Ginsberg & Michael Mandarino read more

I read the reviews on this store before coming in, I walked out happy, great guys great service & very helpful and friendly

Had made an order online and received my email and text saying that my order was ready for pick up. When I got to the store the new phone was got out of the safe an brought to the table and for whatever reason I was told "it was stuck in the system" and couldn't be released to me and that I needed to call customer service because there wasn't anything they could do! Neat-less to say I left the store without the phone or any RESOLUTIONS due to the "customer service" number being closed. Called ATT bright and early the next morning an was told there wasn't any reason they could see as to why my order wasn't given to me. Have been with ATT for close to 20 years so this was a super frustrating and very disappointing experience an enough to write my first yelp review! read more

We recently had a horrible experience with an AT&T store close to our home that we had to have rectified by the Yucaipa store. Kyle at Yucaipa not only looked professional with his dress attire, rather than a baggy sweatshirt at the other store, but was very courteous, knowledgeable and professional in assisting us. He set up our two new phones, corrected an unauthorized change in our billing account and gave us the actual future monthly billing amount rather than the low-balled amount, to make the original sale from the other store, with a more accurate amount. Overall, Kyle and the Yucaipa AT&T store gets an A+ and has gained a future customer. read more

This place is a excellent store. The customer service was outstanding. The red headed male manager was a consummate pro and extremely helpful and patient. I highly recommend this location if you are looking for a AT&T in the IE. Thanks for the help read more

Thank you Danielle for signing me up for next up and protect advantage insurance without my permission or knowledge. Very unprofessional and dishonest. Buyers beware. Monitor the employees behind the computer. read more

Best customer service I've had in a while! I so appreciate the men in the shop today!

I just wanted to acknowledge and thank the manager Mike at the Yucaipa AT&T store as he made our experience most enjoyable and easy. His kind, calm, and confidant presence was very much appreciated in finding a solution for replacing a glitchy phone for my husband. He took great care of us from beginning to end. I also noticed the young man working (Kyle I think?) was taking care of his guests in a similar manner as they all seemed to be enjoying their experience and smiling too. Will definitely return! Well done guys! Excellent experience! Thank you so much! read more

I usually get great service but not today. Two guys working and helping other customers. One customer waiting ahead of me. I was never acknowledge and ended up leaving after both guys started helping the one lady that was waiting ahead of me. No acknowledge even as I was leaving. Frustrating. read more

Im glad that they finally got rid of the old manager that they had, it was a middle-aged woman named S********. She actually made my bill about $190 a month higher. I understood how the next plan worked due to my own research, so she had no need to explain anything. Her job was already done in that regard. All I got that day was an upgrade. (I came back a separate day to purchase a screen protector but that concluded the purchases made at this location!) Little did I know that she snuck two tablets on my account, raised my data plan, and added three separate insurance plans to my account on a later date! I never even saw the two tablets! I called the corporate offices and it was revealed that her agent i.d. Accessed my account without my knowledge about three weeks after I upgraded my phone. That's scary because she held onto my info. I have no authorized users on my account and I use a six digit passcode. Completely unacceptable, she would lie and lie and lie, she must've held that job by the skin of her teeth. After about a month of me talking to corporate. They concluded that the tablets weren't using any data on my account and that wherever they were, they were never actually activated. Corporate and I tried to call this authorized retail location on two occasions for a threeway call, and she was never there. Im just glad i didn't have to pay for any extra crap because its not fair. I was never present in the store for the tablets and insurance, and I nicely declined all that crap while i was upgrading my phone. She's dishonest and petty, also recently discovered that she would take sandwiches from next door without paying for anything. That's how you get to know the morals a person has. That's low. read more

AT&T Store - Mobile Phones Near Me - Yucaipa, California

I love going to this store cause I get better customer service than when I call 611 Michael the store manager is awesome and is willing to go above and beyond for his customers unlike the people one the phone who make u sit on hold for an hour and a half and hang up on u read more

I consider myself to be a fair (and humble) person. I find myself back here to update my review since I've had a second experience at this store that was so much improved. Recently, I dreaded going in to get a new SIM card because I was so disappointed in my last visit here! I was met by a very nice gentleman named Gustavo. He not only took care of fixing me up with the new card, he was kind and courteous. Gustavo was full of personality and knowledge. He answered all my questions, made me feel welcome and offered extra insight on my plan where I would benefit from change. Also, I noticed they spruced the place and added some much needed seating for those long transactions. Gustavo set the bar. Thank you. read more

Had a great experience today at this location. Marlene helped us create a new account & add a new line. She was nice and patient, informative and explained the plan details clear. We were helped as soon as we walked in and the process was easy and completed in a decent time. read more

This store's existence is completely pointless. The staff passes off every question to "call customer service" "use your computer at home" or "we don't do that here, go to our Redlands store." Waited an hour after telling the ONLY girl we needed to transfer over an old phone to a new phone. Once I asked how much longer when I was losing my patience while she was setting up a new phone for a gentleman, she learned we had iPhones to work with, told us to go home & use the computer to do it ourselves. I took my dad to this store because we are not tech savvy. She THEN suggested we go to the Redlands store. Imagine that. read more

only 1 Gal working on a Sunday her password wasn't working one of her co -workers texted his password with no luck then manager sent her his password - sent the wrong password - then 1 hour later still couldn't help us just trying to buy 1 Samsung phone with an existing account never coming back to this location in Yucaipa again read more

Danielle was absolutely amazing and helped me through every technical difficulty I had with my new phone. I informed her that I was a college student who needed my phone up & running by the time my class started and she resolved my issues with my connection in less than an hour. Thank you ATT team & Danielle from Yucaipa AT&T, you're a rockstar! read more

Horrible experience here. Associates are allowed through corporate to lie about their promotions, area manager Danyelle Johnson acknowledged employee that sold me the promotion worked there and she said she would fix the discrepancy. I ended up coming in because she never followed through. I saw her hooking up her family with phones, but she was too busy to talk to me. My easy answer is to drop AT&T , and sue them for the money they promised me back.... over $600.!!! read more

A gentleman by the name of Moe helped me set up my phone today, he definitely needs to be acknowledged...went out of his way to help me! Excellent customer service!! read more

Had a great experience here getting phones for my business. The two girls that helped were very helpful getting me the best plan for what we needed. Even though they did not have the phones in stock we received them within a couple days. It did take a couple hours but I think that's pretty standard anymore when getting new phones. My service seems to be better than Verizon so far less dropped calls. But as far as this store they rocked. read more

We drove all the way to Yucaipa after reading reviews. Moe was so thorough and attentive. My phone was quickly working, I totally recommend this store. and Moe. Worth the drive to get such good service! Five stars! read more

Jerry was really good to work with at this store! He went on and above to help us and he even stayed over an hour after closing time to help us! read more

AT&T... YUCAIPA STORE Promotion: buy 2 phones get 2 free + 2 free iPads + 20% discount for Beaver Medical Group employees. Sounds great. We sign up. We take the 4 phones total. We are told to come back in 2 weeks for the second free iPad, because they don't have another one at this time. We go back in 2 weeks and they tell us that it was "while supplies last" and they are all gone. OKAY... employee discount? "Oh, that's only on some plans... not the one you signed up for." And the kicker?? We get a text message this morning saying that we don't qualify for the 2 free phones, AFTER the two week cancellation period is up!! So now, we owe them for 4 phones at over $800 each! I AM ANGRIER than I've been since my cookie supplier cancelled my gingerbread man order two weeks before Christmas. We've called and spoke with several customer service reps and what do they say? "Oh, never go to an authorized dealership, they don't now what they're doing... always go to a corporate office. We can't control what those salespeople say and do, unfortunately... blah, blah, blah. HOW CAN THEY GET AWAY WITH THIS??? read more

First time in my life, and I am a senior, that I was told by a store associate to get the F--- out of the store...Two weeks ago we purchased 2 iPhone 7s together with back covers and screen protectors. One of the screen protectors broke without being dropped or otherwise abused. I Took all my sales receipts and the associate would not even look at the paperwork to see the purchase date, etc. Instead she said she could give us 25% off purchase price and that was all she could do. Then I tried to give her my credit card so I would not have to deal with this issue any longer and that is when she loudly told me to get the f--- out of the store or she would call the police. We have contacted AT@T directly as well as a relative who is an executive of the company. Later we found out that when asked her name, she had given us her manager's name.... read more

Came in with my mom to get her a new phone. Lorenzo was the sales rep who helped us. He was the sweetest person ever. He offered us tons of deals and made sure we were treated right. Great associate. Give that kid a raise or bonus. Oh ya and George was a big help as well. Props guys read more

I have been in twice in the last couple of weeks. My iphone keeps locking me out. This time, Tallal 'Tony' spent so much time figuring out the problem, and explaining it to me!!! He showed me how to navigate my itunes and iphone, something that nobody at an Apple Store or any other sales person has ever taken the time to do! I so highly recommend Tallal, and everyone at this store. Immediate and fast service, always! If you need a new device, of any kind, please keep your business in Yucaipa at this location! read more

Great customer service!!! We bought 4 new iPhones and they took time in explaining different cellular options and help us transfer all our contacts, videos and pictures to our new phones.. Their time and patience is much appreciated. read more

Lied to regarding a promotion; was double-charged. Additionally, had a line added to my account for an I-pad mini -- thought it was completely wireless, this was never explained. Contacted AT&T Corporate and filed a complaint. The manager here is rude and very unhelpful. Do not shop here. read more

Stephanie was AMAZING!!! She helped us get the best plan for what our family needed, and was extremely nice though the process. She was patient and answered our many questions. After years of paying too much for too little at Verizon, I couldn't be happier. I would recommend this store - and Stephanie - to anyone and everyone! read more

Great store. SO much better than Redlands. No wait and they are very helpful!

stephanie the manager was awesome, did a great job of transferring all my content from old to new phone. they really helped me out by loaning a phone battery so both phones could be on at the same time. the staff (megen, gustavo, jerry, oscar) were very friendly and had such a warm professional attitude. they shared many tips and answered my questions while i waited. under current management this place has become the best at&t store experience around! read more