I had such a great experience working with Jason at Verizon in Redlands. From the moment I walked…read morein, he was welcoming, patient, and genuinely focused on helping me find exactly what I needed. He took the time to answer all of my questions clearly and made sure I understood every step of the process without ever making me feel rushed or pressured. What really stood out was his professionalism and positive attitude--he made what could have been a stressful situation feel easy and even enjoyable. Jason went above and beyond to make sure everything was set up correctly, and I left the store feeling confident and completely satisfied. It's rare to come across customer service like this, and I truly appreciate the effort he put into making my experience such a great one. I walked out happy and would absolutely recommend asking for Jason if you visit this location!

I made an appointment and came in to resolve a billing issue that the Verizon team messed up on the…read moreback end of their system. We were being charged full price $700+ for a phone that was supposed to be free as part of a promotion for adding a new line to the account. One of the sales reps called in to tech support. I sat on hold for 15+ minutes. The store manager told my rep to go help someone else and I stayed on hold, waiting. I called the manager over after about 25 minutes asked him if there was anything they could do in-store to fix my issue. He said no. This is the fourth time I've tried to resolve this issue with Verizon, after 2X being told by telephonic tech support that it was fixed. The third time I tried calling, I sat on hold for an hour but never got helped. One would think that in-person customer service would be more helpful than over the phone, but it certainly is not the case here at this store. I'm still sitting on hold in the store, the manager and the sales reps walk by like they don't see me here, and now we've been here for over an hour. This is ridiculous and absolutely NOT proper customer service.

Andre explained my confusion on my bill overview, very helpful and patient. Thank you Andre!read more

Tonight was a holiday and I had a big issue with connecting my new phone that was shipped through…read moreVerizon, apparently Verizon phone support was closed at 5pm because the holiday... this store was my my beacon of hope haha, only store open in the area after 7, and what a great experience the gentleman working was awesome super helpful and knowledgeable ... I'll need to get his name and update here, I would 10/10 go back... maybe next phone I'll go through them! Thanks Bro for hooking up my wife and kids phone!

Outstanding ! My husband and I went to look for new cell phones and we were approached by Chris…read moreSanchez, he is extremely knowledgeable. He is a Great Customer Service Rep ! You guessed it was a good experience for us ...we bought two new Android's . Kudos Chris !

It took 1.5 hours to drop off a modem. To make matters worse, one of their leads, Destiny,…read moresarcastically shouted across the room for me to sign in the moment I walked in, in a condescending tone. While waiting, another customer began to talk to me and complained about this same employee without me having brought up my own experience with her. I let the manager, Christian, know about the ridiculous wait and my experience overall, and all he had to say was "thank you for your feedback" in a curt and condescending manner. I'm simply in shock at the ridiculous level of unprofessionalism here. I'm sorry to say but this left me glad that I cancelled my account and returned my equipment.

MacGuyz replaced my smartphone battery in approximately an hour and a half very professional and I…read morethought was reasonably priced. Replaced my screen saver that was cracked as well.

Excellent service reasonable price also helped me set up Bluetooth on my car, so I didn't have to…read moreplug in my iPhone, which is hard in your battery. Friendly, and very helpful. Highly recommend this business for computer and cell phone services

Went in to get new phones switched over to T-Mobile and had a difficult time getting it done…read morehowever Jose and another associate stepped in a solved the issue. Incidentally, the next day we encounter another problem and once again Jose completed the task. Thank you Jose for all your help.

1 Star -- Check Your Bill VERY Carefully…read more We had an extremely frustrating experience here and feel taken advantage of. Our bill included accessories and add-ons that were never disclosed, never explained, and never authorized by us. These charges were quietly added without our knowledge, which is unacceptable. Pricing was not transparent, and by the time we noticed, the total was far higher than what we were verbally quoted. When we questioned the charges, there was no clear explanation or accountability -- just vague responses and no real resolution. This feels like a business model that relies on customers not paying close attention to their bill. If you go here, scrutinize every line item, ask questions upfront, and don't assume you're only being charged for what you agreed to. Overpriced, misleading, and stressful. We won't be returning, and I strongly advise others to be cautious. T-Mobile faces multiple allegations and lawsuits regarding overcharging, including hidden fees, unauthorized charges ("cramming"), and, recently, price hikes on older, "price-locked" plans. Customers have reported, and lawsuits have alleged, that T-Mobile has used deceptive, fraudulent, and predatory billing practices, resulting in thousands of dollars in overcharges for some, according to T-Mobile Community forums (https://www.t-mobile.com/community/discussions/android/predatory-and-fraudulent/195538) and The US Sun (https://www.the-sun.com/money/12395769/t-mobile-overcharged-outraged-customer-service/).

There isn't any other simple mobile nearby. RASelectronics Phone Repair is also a Simple Mobile…read morestore that activates phones with lines starting at $25 and even $50 for unlimited data including hotspot.

From the owner: RASelectronics brings Simple Mobile service to the community with competitive cellular data plans…read moreand the best network from Verizon towers

I had an amazing experience here. a great diagnosis of my phone with a quick and fairly priced…read moresolution. the atmosphere is welcoming and the staff are friendly yet professional. 10/10 I'll definitely be here again.

Took my iPhone 14 in to get a free diagnostic done for my back camera after talking to the business…read moreowner on yelp- who responded quickly and was very helpful. After they figured out the camera needed to be replaced the technician gave me a price that was $50 higher than what I was originally quoted. They did honor the original quote given to me, which I really appreciate. My only real problem was with how long it took to diagnose and replace the camera. I was told 15-20 minutes for each and it ending up being over an hour.

Absolutely amazing. Quick, efficient, gets the job done right fixed my husbands iPhone 11 Pro Max…read moretwice now and we will always come back. Repaired our screens within minutes. Always has everything in stock. Great price. 10/10 recommend.

Travis the owner is a rockstar! I dropped my phone and shattered the screen. I called him after…read morehours and he still helped me! I met him at his shop and within 10 minutes, my phone screen was perfect again! He went above and beyond and was super nice and knowledgeable! This will be my go to spot for anything phone related! Thank you!!!